Soundtrack Outage History
Soundtrack is up right nowPingoru has recorded 49 incidents for Soundtrack: 22 in the last 12 months and 3 in the last 90 days.
Incidents, newest first
Critical May 20, 2025 We are currently experiencing a problem with our service 55m
Started May 20, 2025, 03:35 PM UTC· resolved May 20, 2025, 04:31 PM UTC
- investigating May 20, 2025, 03:35 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- resolved May 20, 2025, 04:31 PM UTC
The incident was resolved.
Critical May 8, 2025 We are currently experiencing a problem with our service 41m
Started May 08, 2025, 07:04 AM UTC· resolved May 08, 2025, 07:45 AM UTC
- investigating May 08, 2025, 07:04 AM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- resolved May 08, 2025, 07:45 AM UTC
The incident was resolved.
Major April 29, 2025 We are currently experiencing a problem with our service 43m
Started Apr 29, 2025, 12:33 PM UTC· resolved Apr 29, 2025, 01:16 PM UTC
- investigating Apr 29, 2025, 12:33 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- resolved Apr 29, 2025, 01:16 PM UTC
The incident was resolved.
Major April 23, 2025 We are currently experiencing a problem with our service 7m
Started Apr 23, 2025, 01:59 PM UTC· resolved Apr 23, 2025, 02:07 PM UTC
- investigating Apr 23, 2025, 01:59 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- identified Apr 23, 2025, 02:05 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- resolved Apr 23, 2025, 02:07 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
Major April 16, 2025 We are currently experiencing a problem with our service 31m
Started Apr 16, 2025, 04:09 PM UTC· resolved Apr 16, 2025, 04:41 PM UTC
- investigating Apr 16, 2025, 04:09 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- monitoring Apr 16, 2025, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2025, 04:41 PM UTC
The incident was resolved.
Minor April 10, 2025 We're currently investigating issues affecting website access 13d 23h
Started Apr 10, 2025, 12:23 PM UTC· resolved Apr 24, 2025, 12:04 PM UTC
- monitoring Apr 10, 2025, 12:23 PM UTC
Some users are reporting problems visiting our websites, including error messages like "Something went wrong" or "Your connection is not private". Our team is actively investigating and working to resolve the issue as quickly as possible. In the meantime, you can try the following workarounds: - Use a different browser - Clear your browser cache - Log out and log back in If you're still experiencing issues, please contact us at [email protected] Thank you for your patience!
- monitoring Apr 12, 2025, 08:50 AM UTC
We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions. We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed. You can find general firewall guidance here: 👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings If you're still experiencing issues, please contact us at [email protected] We appreciate your continued patience and will share more updates as they become available.
- identified Apr 12, 2025, 09:12 AM UTC
We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions. We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed. You can find general firewall guidance here: 👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings If you're still experiencing issues, please contact us at [email protected] We appreciate your continued patience and will share more updates as they become available.
- monitoring Apr 15, 2025, 07:23 AM UTC
We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services. We recommend taking the following steps if you're still experiencing problems: Check your firewall or network security settings to ensure our URLs are not being blocked. Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted. You can find our general firewall guidance here: 👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings If issues persist after these checks, please contact our support team at [email protected], and we’ll assist you further. Thank you again for your patience and understanding as we work to resolve this.
- monitoring Apr 15, 2025, 12:02 PM UTC
We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services. We recommend taking the following steps if you're still experiencing problems: Check your firewall or network security settings to ensure our URLs are not being blocked. Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted. You can find our general firewall guidance here: 👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings If issues persist after these checks, please contact our support team at [email protected], and we’ll assist you further. As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services. Thank you again for your patience and understanding as we work to resolve this.
- monitoring Apr 16, 2025, 12:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 16, 2025, 12:38 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 16, 2025, 12:39 PM UTC
We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services. We recommend taking the following steps if you're still experiencing problems: Check your firewall or network security settings to ensure our services have access to network accordingly: 👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings Reach out to your ISP or network administrator to confirm that none of our following primary domains or their subdomains are being filtered or blacklisted: - soundtrack.io - soundtrackyourbrand.com If the issue persists after completing these checks, please reach out to our support team by following the steps outlined here: https://help.soundtrack.io/hc/en-us/articles/19597790229788-Issues-affecting-website-access As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
- monitoring Apr 22, 2025, 08:56 AM UTC
We’ve continued investigating the recent connectivity issues and have identified that the primary cause appears to be our URLs being listed on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services. We have successfully removed ourselves from one major blacklist, which we believe may have been the root cause of the incident. We are currently monitoring the results. However, if you are still experiencing issues, we recommend taking the following steps: 1. Check your firewall or network security settings to ensure our services are not being blocked: 👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings 2. Contact your ISP or network administrator to confirm that none of the following primary domains—or their subdomains—are being filtered or blacklisted: -soundtrack.io -soundtrackyourbrand.com 3. If the issue persists after these checks, please reach out to our support team by following the steps outlined here: 👉 https://help.soundtrack.io/hc/en-us/articles/19597790229788-Issues-affecting-website-access As a temporary workaround, you may also try connecting from a different network with less restrictive firewall settings. We appreciate your patience and feedback, and will continue to monitor to resolve the situation.
- resolved Apr 24, 2025, 12:04 PM UTC
Our investigation indicated that the problem was due to our URLs being listed on a major network-level blacklist used by some ISPs and firewall/security solutions. That listing has since been cleared, and we are no longer seeing signs of disruption. Additionally, we have not received any new customer reports, which is a positive sign. That said, we are continuing to monitor the situation closely. If you're still experiencing issues, we recommend checking the following just as before: Review your firewall or network security settings to ensure our services aren’t being blocked: 👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings Contact your ISP or network administrator to confirm that none of the following domains (or their subdomains) are being filtered: - soundtrack.io - soundtrackyourbrand.com If problems persist, please contact us using this guide: 👉 https://help.soundtrack.io/hc/en-us/articles/19597790229788-Issues-affecting-website-access As a temporary workaround, you may also try connecting from a different network with fewer restrictions. We appreciate your patience and encourage you to reach out if you're still seeing issues—your feedback is invaluable in helping us ensure full service availability.
Major March 28, 2025 We are currently experiencing a problem with our service 1h 7m
Started Mar 28, 2025, 08:31 AM UTC· resolved Mar 28, 2025, 09:38 AM UTC
- investigating Mar 28, 2025, 08:31 AM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- resolved Mar 28, 2025, 09:38 AM UTC
The incident was resolved.
Notice March 6, 2025 Limitless Empathy 1h 12m
Started Mar 06, 2025, 08:57 PM UTC· resolved Mar 06, 2025, 10:09 PM UTC
- investigating Mar 06, 2025, 08:57 PM UTC
We are currently investigating this issue.
- resolved Mar 06, 2025, 10:09 PM UTC
The incident was resolved.
Major February 24, 2025 Limited functionality on website and app 5h 16m
Started Feb 24, 2025, 10:10 AM UTC· resolved Feb 24, 2025, 03:26 PM UTC
- investigating Feb 24, 2025, 10:10 AM UTC
We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.
- monitoring Feb 24, 2025, 10:39 AM UTC
We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.
- resolved Feb 24, 2025, 03:26 PM UTC
We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.
Major February 19, 2025 We are currently experiencing a problem with our service 1h 13m
Started Feb 19, 2025, 03:01 PM UTC· resolved Feb 19, 2025, 04:15 PM UTC
- investigating Feb 19, 2025, 03:01 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- resolved Feb 19, 2025, 04:15 PM UTC
The incident was resolved.
Major February 6, 2025 We are currently experiencing a problem with our service 14m
Started Feb 06, 2025, 02:16 PM UTC· resolved Feb 06, 2025, 02:30 PM UTC
- investigating Feb 06, 2025, 02:16 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- resolved Feb 06, 2025, 02:30 PM UTC
The incident was resolved.
Major January 13, 2025 We are currently experiencing a problem with our service 28m
Started Jan 13, 2025, 09:39 AM UTC· resolved Jan 13, 2025, 10:08 AM UTC
- investigating Jan 13, 2025, 09:39 AM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels
- resolved Jan 13, 2025, 10:08 AM UTC
The incident was resolved.
Major January 12, 2025 Issues with our services are now resolved 58m
Started Jan 12, 2025, 12:13 PM UTC· resolved Jan 12, 2025, 01:12 PM UTC
- investigating Jan 12, 2025, 12:13 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels
- monitoring Jan 12, 2025, 12:57 PM UTC
We have identified what was causing the issues and are currently monitoring the traffic
- resolved Jan 12, 2025, 01:12 PM UTC
We have now found and resolved the issues with our services
Major January 9, 2025 We are currently experiencing a problem with our service 23m
Started Jan 09, 2025, 02:05 PM UTC· resolved Jan 09, 2025, 02:29 PM UTC
- investigating Jan 09, 2025, 02:05 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels
- resolved Jan 09, 2025, 02:29 PM UTC
The incident was resolved.
Major January 8, 2025 We are currently experiencing a problem with our service 59m
Started Jan 08, 2025, 03:24 PM UTC· resolved Jan 08, 2025, 04:23 PM UTC
- investigating Jan 08, 2025, 03:24 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels
- resolved Jan 08, 2025, 04:23 PM UTC
The incident was resolved.
Major December 9, 2024 We are currently experiencing a problem with our service 40m
Started Dec 09, 2024, 05:57 PM UTC· resolved Dec 09, 2024, 06:38 PM UTC
- investigating Dec 09, 2024, 05:57 PM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels
- resolved Dec 09, 2024, 06:38 PM UTC
The incident was resolved.
Notice November 13, 2024 We are currently experiencing a problem with our service 1h 22m
Started Nov 13, 2024, 01:08 PM UTC· resolved Nov 13, 2024, 02:30 PM UTC
- investigating Nov 13, 2024, 01:08 PM UTC
We are currently investigating this issue.
- resolved Nov 13, 2024, 02:30 PM UTC
The incident is now resolved.
Major November 6, 2024 We are currently experiencing a problem with our service 1h 43m
Started Nov 06, 2024, 11:46 AM UTC· resolved Nov 06, 2024, 01:29 PM UTC
- investigating Nov 06, 2024, 11:46 AM UTC
We are currently investigating this issue.
- resolved Nov 06, 2024, 01:29 PM UTC
This incident has been resolved.