Snackpass Outage History
Snackpass is up right nowPingoru has recorded 11 incidents for Snackpass: 1 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Major December 15, 2025 Device Initialization Failure due to Esper Outage 1h 47m Kiosk, SnackTV, OrderHub / KDS
Started Dec 15, 2025, 07:40 PM UTC· resolved Dec 15, 2025, 09:27 PM UTC
- identified Dec 15, 2025, 07:40 PM UTC
We are aware of an issue currently blocking devices from being able to properly start up and load the Snackpass software. We've identified that the root cause is due to an outage at Esper, the device management software company that we partner with for our Snackpass devices. For now, if your device is not affect, please do NOT restart it. For affected devices, please let it continue to load. Once Esper resolves the outage on their end, the device should start properly with a reboot. We are actively in communication with them to reach an expedited solution soon. We truly apologize for the inconvenience and deeply appreciate your understanding. You can monitor Esper's own status page here on this issue: https://status.esper.cloud/?__hstc=221464647.52a245557e6d632383da07f474ba2666.1765827267787.1765827267787.1765827267787.1&__hssc=221464647.1.1765827267787&__hsfp=3131920187
- identified Dec 15, 2025, 08:20 PM UTC
Esper has communicated to us that they have identified a root cause for the issue and is actively implementing a fix. Thank you for your patience on this issue. We are actively monitoring on our end for any signs of recovery.
- monitoring Dec 15, 2025, 08:36 PM UTC
A fix has been implemented on Esper's end. We are starting to see recovery on our end. Please restart your devices, and reach out to our support team if you do not see your devices recover during the initialization process.
- resolved Dec 15, 2025, 09:27 PM UTC
We have confirmed full recovery across all devices on our end. This incident is now resolved. Please reach out to our support team if you are still experiencing any issues related to device initialization. We once again apologize for the inconvenience this has caused, and thank for your patience and understanding throughout the incident.
Notice July 22, 2025 HungryPanda Order Integration Down (External Outage) 3h Deliverect - Delivery Integration
Started Jul 22, 2025, 04:26 PM UTC· resolved Jul 22, 2025, 07:27 PM UTC
- investigating Jul 22, 2025, 04:26 PM UTC
Orders from HungryPanda are currently not flowing into our system due to an outage on HungryPanda’s side. Our integration is operational, but we are unable to receive order data until their service is restored. We are actively in communication with HungryPanda and monitoring the situation. Thank you for your patience and understanding.
- investigating Jul 22, 2025, 07:25 PM UTC
We are continuing to investigate this issue.
- resolved Jul 22, 2025, 07:27 PM UTC
This issue has been resolved by HungryPanda. Incoming HungryPanda orders and changes to your HungryPanda menu and hours should now sync. This incident is now resolved. Thank you.
Minor July 14, 2025 Time & Attendance – Clock-In/Clock-Out & Timecard Access Outage 4h 13m Time & Attendance
Started Jul 14, 2025, 03:59 PM UTC· resolved Jul 14, 2025, 08:12 PM UTC
- investigating Jul 14, 2025, 03:59 PM UTC
We are aware of issues impacting some user's ability to view timecard data on the Snackpass dashboard, as well as clocking in/out on the POS system. We are actively investigating the root cause of this issue and will be working on a fix as soon as possible.
- monitoring Jul 14, 2025, 05:56 PM UTC
A fix has been implemented and we are actively monitoring to ensure full resolution.
- resolved Jul 14, 2025, 08:12 PM UTC
We have receive no additional reports related to this incident since the fix has been implemented. This incident is now resolved. If you are still experiencing related issues, please reach out to our support team immediately. Thank you for your patience and understanding regarding the matter.
Major June 12, 2025 Major Snackpass Service Interruptions Caused by Google Cloud Outage (Continued) 3h 51m Kiosk, Restaurant Dashboard, Deliverect - Delivery Integration, Online Ordering and 1 more
Started Jun 12, 2025, 07:19 PM UTC· resolved Jun 12, 2025, 11:11 PM UTC
- monitoring Jun 12, 2025, 07:19 PM UTC
We are aware of issues logging into Restaurant Dashboard, Online Ordering, and the Snackpass app. The issue is caused by an ongoing Google Cloud outage. Google Cloud Servers act like an electricity grid for our POS and many third party tools worldwide. We are working to get more information from Google including issue status resolution steps. We will update you here as soon as we have an expected resolution time. Please see https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW for updates by Google Cloud. While the incident was previously marked as resolved, we have received reports from Google of remaining intermittent issues across impacted services. This means some parts of Dashboard and user login across Kiosk, Online ordering, and Snackpass App may still be affected. We are closely monitoring and awaiting full recovery on Google's end.
- resolved Jun 12, 2025, 11:11 PM UTC
We have observed full recovery across our system, along with our partnered service providers that were also negatively impacted by the Google Cloud Platform outage. While this incident originated outside of our systems, we take full responsibility for its impact on our partners. Our team is actively working both internally and in collaboration with Google Cloud and our other service providers to ensure we strengthen our system’s resilience moving forward and prevent similar incidents from occurring again. Thank you for your continued trust and understanding.
Major June 12, 2025 Major Snackpass Service Interruptions Caused by Google Cloud Outage 10m Kiosk, Printers, Restaurant Dashboard, Deliverect - Delivery Integration and 12 more
Started Jun 12, 2025, 06:37 PM UTC· resolved Jun 12, 2025, 06:48 PM UTC
- identified Jun 12, 2025, 06:37 PM UTC
We are aware of issues logging into Restaurant Dashboard, Online Ordering, and the Snackpass app. The issue is caused by an ongoing Google Cloud outage. Google Cloud Servers act like an electricity grid for our POS and many third party tools worldwide. We are working to get more information from Google including issue status resolution steps. We will update you here as soon as we have an expected resolution time.
- identified Jun 12, 2025, 06:41 PM UTC
We have identified key Snackpass features that are negatively affected by the Google Cloud Outage: - Restaurant dashboard: Login blocked - Online ordering: Order placement blocked due to phone number verification failure - Rewards on kiosk/register: Cannot be redeemed - Snackpass app: Login blocked - Deliverect delivery integration: Deliverect is also experiencing failures due to their reliance on Google Services
- resolved Jun 12, 2025, 06:48 PM UTC
We are seeing systems beginning to come back online as the broader Google Cloud outage is being resolved. Our team is closely monitoring system performance to ensure full stability and functionality. We will continue to provide updates as we confirm recovery across all services.