Smartsheet Outage History

Started Feb 10, 2026, 07:06 PM UTC· resolved Feb 10, 2026, 10:17 PM UTC

1. monitoring Feb 10, 2026, 07:06 PM UTC

   A fix has been implemented and we are monitoring the results.

2. resolved Feb 10, 2026, 10:17 PM UTC

   This incident has been resolved.

3. postmortem Feb 18, 2026, 12:35 AM UTC

   Starting on Monday, February 9th, 2026 at 12:00PM Pacific Time, users experienced blank pages when accessing some Proof generated links. Our engineering team identified a regression. A fix was fully deployed and full proof functionality was restored for all customers on February 10th, 2026 at 11:00AM Pacific Time. We are reviewing our deployment processes to help prevent similar incidents in the future.

Read the full incident report →

Started Jan 18, 2026, 05:09 AM UTC· resolved Jan 18, 2026, 05:36 AM UTC

1. investigating Jan 18, 2026, 05:09 AM UTC

   We are investigating errors when accessing and loading the Smartsheet application. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. monitoring Jan 18, 2026, 05:26 AM UTC

   We are observing stability being restored for the Core Application. We are continuing to monitor it closely to confirm full service stability.

3. resolved Jan 18, 2026, 05:36 AM UTC

   Core Application functionality has been fully restored and is operating normally. The incident is now resolved.

4. postmortem Jan 18, 2026, 05:41 AM UTC

   Around 7:45pm Pacific Time, our engineering team identified errors when accessing Smartsheet or making changes to assets. We made changes to our infrastructure and and observed gradual recovery. Smartsheet fully recovered at 9:33pm Pacific Time.

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Started Dec 04, 2025, 06:55 PM UTC· resolved Dec 04, 2025, 09:26 PM UTC

1. investigating Dec 04, 2025, 06:55 PM UTC

   We are investigating issues with requests to generate documents impacting Document Generation Automations and manual Document Generation. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating Dec 04, 2025, 07:26 PM UTC

   We are continuing to investigate the cause of issues with requests to Generate Documents impacting Document Generation Automations and manual Document Generation. We will provide frequent updates until we reach a monitoring status.

3. identified Dec 04, 2025, 07:30 PM UTC

   We have identified the issue responsible for the delays with Document Generation and are implementing a fix. We will provide frequent updates until we reach a monitoring status.

4. monitoring Dec 04, 2025, 07:35 PM UTC

   We are observing stability being restored for Document Generation. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

5. resolved Dec 04, 2025, 09:26 PM UTC

   Document Generation functionality has been fully restored and is operating normally. The incident is now resolved.

6. postmortem Dec 04, 2025, 09:31 PM UTC

   On Thursday, December 4th 2025 at 8:08am, users experienced delays in Document Generation requests to download generated documents or attach them to rows. The issue occurred due to increased load on the back end service following a recent code change and was resolved by 11:30am Pacific Time.

Read the full incident report →

Started Dec 02, 2025, 02:35 PM UTC· resolved Dec 02, 2025, 06:40 PM UTC

1. investigating Dec 02, 2025, 02:35 PM UTC

   We are investigating an issue with emails not being delivered from Smartsheet. This is impacting the sending of automated workflows and TOTP login emails. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating Dec 02, 2025, 03:42 PM UTC

   We are continuing to investigate this issue.

3. identified Dec 02, 2025, 04:14 PM UTC

   The issue has been identified and a fix is being implemented. We have been investigating an issue with emails not being delivered from Smartsheet. This is impacting all email types sent by Smartsheet including the following: • One time access code for TOTP login emails. • Emails generated by automated workflows. • New account creation confirmation emails. • Password reset emails. • Recurring emails scheduled from a Smartsheet item. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

4. monitoring Dec 02, 2025, 04:26 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Dec 02, 2025, 04:31 PM UTC

   We are continuing to monitor for any further issues.

6. monitoring Dec 02, 2025, 06:28 PM UTC

   We are continuing to monitor for any further issues.

7. resolved Dec 02, 2025, 06:40 PM UTC

   Email functionality has been fully restored and is operating normally. The incident is now resolved.

8. postmortem Dec 11, 2025, 10:00 PM UTC

   On December 2, 2025, at approximately 4:36 AM PST, our primary US email sending account with Sparkpost/Bird was suspended, causing all outgoing email to be held. US customers who rely on email for security and access, specifically those needing to perform password resets or log in using Time-based One-Time Password \(TOTP\), were unable to complete these actions. This issue resulted in the delay of over a million emails. The incident was declared at 6:04 AM PST, and the issue was resolved and the held email queue was processed by 8:14 AM PST. The account suspension was triggered by our vendor's compliance team due to reported email abuse originating from a compromised customer account on our platform. The immediate resolution was achieved by rapidly escalating the matter through our direct contacts and commercial legal team, who secured the reactivation of the Sparkpost account. We are implementing several key changes to address the underlying issues: 1. Fixing the issue that caused the vendor's critical suspension warning emails to be mistakenly sent to our spam folder, ensuring immediate staff awareness in the future; 1. Upgrading our monitoring to immediately detect if emails are queued or held by the vendor, even when our system receives a 'success' confirmation 1. Strengthening user security protocols to prevent compromised accounts from being used for large-scale abuse, including stricter review policies for suspicious user activity. We continue to prioritize investments to scale our networking, compute, security, and other infrastructure, as well as our technical management processes that enable us to consistently deliver great experiences for our customers. We know how critical our services are to our customers and apologize for any impact this incident may have had on you and your business. We promise that we will do everything we can to learn from this event and use it to drive improvement across our services to ensure that Smartsheet is a partner that can be counted on to deliver. We know that your success—and your continued trust in Smartsheet—depends on it.

Read the full incident report →

Started Nov 11, 2025, 12:19 AM UTC· resolved Nov 11, 2025, 01:22 AM UTC

1. investigating Nov 11, 2025, 12:19 AM UTC

   We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.

2. investigating Nov 11, 2025, 12:19 AM UTC

   We are continuing to investigate this issue.

3. monitoring Nov 11, 2025, 12:37 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Nov 11, 2025, 01:22 AM UTC

   This incident has been resolved.

5. postmortem Nov 19, 2025, 09:21 PM UTC

   On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully recovered. All queued emails are now being processed.

Read the full incident report →

Started Oct 29, 2025, 09:17 PM UTC· resolved Oct 29, 2025, 11:49 PM UTC

1. investigating Oct 29, 2025, 09:17 PM UTC

   We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

2. identified Oct 29, 2025, 09:44 PM UTC

   A fix is being implemented. Some early signs of recovery is observable when connecting to https://help.smartsheet.com/. Otherwise, please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

3. monitoring Oct 29, 2025, 09:49 PM UTC

   A fix has been implemented. We are monitoring this service for stability.

4. resolved Oct 29, 2025, 11:49 PM UTC

   This incident has been resolved.

5. postmortem Nov 04, 2025, 05:56 PM UTC

   Beginning at approximately 1:56 PM PDT on October 29, 2025, some customers began experiencing issues accessing https://help.smartsheet.com, due to a disruption with our third-party hosting provider. The fix was fully deployed and service was restored for all customers at approximately 2:50PM PDT.

Read the full incident report →

Started Oct 29, 2025, 04:56 PM UTC· resolved Oct 30, 2025, 01:24 AM UTC

1. investigating Oct 29, 2025, 04:56 PM UTC

   We are currently investigating some customer reports of an Authentication error with Microsoft due to an active Azure incident (https://azure.status.microsoft/en-us/status).

2. identified Oct 29, 2025, 07:58 PM UTC

   Azure has identified the issue and is working on a resolution (https://azure.status.microsoft/en-us/status).

3. monitoring Oct 29, 2025, 11:22 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 30, 2025, 01:24 AM UTC

   This incident has been resolved.

5. postmortem Nov 18, 2025, 08:51 PM UTC

   Beginning on October 29th, 2025, from 8:41AM PDT, users experienced Azure/Microsoft login issues. The issue occurred due to a 3rd party authentication service provider. This was resolved by 5:05PM PDT.

Read the full incident report →

Started Oct 27, 2025, 12:51 PM UTC· resolved Oct 27, 2025, 02:56 PM UTC

1. investigating Oct 27, 2025, 12:51 PM UTC

   We’re investigating reports of customers experiencing issues with emails sent through SendGrid, including invitations and notifications. Customers may also see an on-screen message stating: “Your account was frozen due to unpaid invoices.”

2. monitoring Oct 27, 2025, 01:14 PM UTC

   The issue was identified, and a fix was implemented. We're monitoring closely to ensure stability.

3. resolved Oct 27, 2025, 02:56 PM UTC

   This incident has been resolved.

4. postmortem Oct 29, 2025, 11:14 AM UTC

   Starting at approximately 4:41 AM PT on October 27, 2025, some Brandfolder customers experienced intermittent delays in receiving system-generated email notifications, including invitations and notifications, due to a disruption with our third-party email processing provider. During this period, emails may not have been delivered immediately. The issue was quickly identified and resolved, and all services were confirmed fully operational by 6:13 AM PT. Any delayed messages are being delivered, and we do not expect further impact.

Read the full incident report →

Started Oct 20, 2025, 09:53 AM UTC· resolved Oct 21, 2025, 01:45 AM UTC

1. investigating Oct 20, 2025, 09:53 AM UTC

   We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

2. monitoring Oct 20, 2025, 10:41 AM UTC

   We're seeing recovery in our services and are working to ensure stability and resolution.

3. monitoring Oct 20, 2025, 11:12 AM UTC

   We continue to see recovery in our services and are working to ensure stability and resolution.

4. monitoring Oct 20, 2025, 12:13 PM UTC

   We are continuing to monitor and are working to ensure stability and resolution.

5. investigating Oct 20, 2025, 12:42 PM UTC

   We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

6. investigating Oct 20, 2025, 02:30 PM UTC

   We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

7. investigating Oct 20, 2025, 02:42 PM UTC

   We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

8. investigating Oct 20, 2025, 03:35 PM UTC

   We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

9. investigating Oct 20, 2025, 04:03 PM UTC

   We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

10. investigating Oct 20, 2025, 04:33 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

11. investigating Oct 20, 2025, 05:03 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

12. investigating Oct 20, 2025, 05:33 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

13. investigating Oct 20, 2025, 06:03 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

14. investigating Oct 20, 2025, 06:33 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

15. investigating Oct 20, 2025, 07:03 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

16. investigating Oct 20, 2025, 07:33 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

17. investigating Oct 20, 2025, 08:03 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

18. investigating Oct 20, 2025, 08:33 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

19. investigating Oct 20, 2025, 09:02 PM UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

20. investigating Oct 20, 2025, 09:44 PM UTC

    We’re currently experiencing degraded performance with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

21. monitoring Oct 20, 2025, 10:39 PM UTC

    We have recovered from the interruption in service caused by the Amazon AWS outage. We will continue monitoring to ensure continued stability of our services.

22. resolved Oct 21, 2025, 01:45 AM UTC

    This incident has been resolved and all services remain operational.

23. postmortem Oct 21, 2025, 10:45 PM UTC

    On October 20, 2025, between 12:03 AM and 3:39 PM PDT, Smartsheet customers were unable to access the platform due to an AWS service outage in the US-EAST-1 region. This incident caused a full disruption of Smartsheet services, preventing users from logging in or accessing core features such as sheets, reports, and dashboards. **Incident Timeline** * **12:03 AM PDT**: Smartsheet engineering first alerted by system errors * **12:11 AM PDT:** AWS announced their investigation of the increased error rates * **2:24 AM PDT**: Initial signs of AWS recovery observed; Smartsheet attempts service restoration. * **7:14 AM PDT**: AWS experienced a secondary disruption, delaying recovery efforts. * **3:01 PM PDT:** AWS services returned to normal operations; Smartsheet begins service restoration. * **3:39 PM PDT**: Smartsheet access and functionality restored across all services. * **6:45 PM PDT**: Smartsheet services stability confirmed and incident resolved. **Root cause** Investigation revealed the root cause to be AWS DNS resolution issues for regional DynamoDB service endpoints in the US-EAST-1 region, which also led to impairment of the EC2 service. This issue disrupted the ability of Smartsheet services to access core platform data, leading to the service interruption experienced by customers. The Smartsheet team acted immediately to stabilize the platform once the issue was detected. To maintain performance and prevent further disruption, we temporarily paused core services linked to the affected AWS region while restoration efforts were underway. As AWS services stabilized at 3:01 PM PDT, Smartsheet gradually restored all functionality to ensure a reliable and consistent user experience. **Corrective and preventive actions** We understand how critical Smartsheet is to your operations and sincerely apologize for any disruption this incident may have caused. We’re committed to learning from this event and driving improvements to strengthen our reliability. To help prevent similar issues in the future, we are: * **Evaluating a US cross-region active/passive setup** to enable failover and maintain service availability during infrastructure outages. * **Enhancing our notification system** to operate independently from core services, ensuring timely updates and more granular visibility during incidents. The delivery timeline for these improvements is currently being finalized.

Read the full incident report →

Started Oct 14, 2025, 04:39 PM UTC· resolved Oct 14, 2025, 09:10 PM UTC

1. investigating Oct 14, 2025, 04:39 PM UTC

   We are investigating reports that customers are seeing the “This action has been disabled. Contact your System Admin for details.” message when attempting to access sheet attachments. We will update this status message as our investigation progresses.

2. monitoring Oct 14, 2025, 05:10 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 14, 2025, 09:10 PM UTC

   This incident has been resolved.

4. postmortem Oct 28, 2025, 05:43 PM UTC

   Beginning at approximately 8:44 AM PDT on October 14, 2025, some customers began experiencing issues accessing attachments and rendering previously set conditional formatting or filters. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 9:57 AM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.

Read the full incident report →

Started Oct 10, 2025, 12:28 AM UTC· resolved Oct 10, 2025, 07:31 AM UTC

1. investigating Oct 10, 2025, 12:28 AM UTC

   We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.

2. investigating Oct 10, 2025, 01:37 AM UTC

   We are continuing to investigate this issue.

3. investigating Oct 10, 2025, 02:36 AM UTC

   We are continuing to investigate this issue.

4. identified Oct 10, 2025, 03:49 AM UTC

   We have identified the root cause of the issue affecting attachment uploads through WorkApps. Our Engineering team is actively working on deploying a fix to restore full functionality as soon as possible.

5. monitoring Oct 10, 2025, 05:36 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Oct 10, 2025, 07:31 AM UTC

   This incident has been resolved.

7. postmortem Oct 10, 2025, 08:35 AM UTC

   **Post Incident Summary:** Beginning at approximately 12:52 PM PDT on October 9, 2025, some customers began experiencing issues uploading attachments through WorkApps. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 10:00 PM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.

Read the full incident report →

Started Oct 01, 2025, 09:05 AM UTC· resolved Oct 01, 2025, 09:53 AM UTC

1. investigating Oct 01, 2025, 09:05 AM UTC

   We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View

2. resolved Oct 01, 2025, 09:53 AM UTC

   Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

3. postmortem Oct 01, 2025, 09:54 AM UTC

   Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

Read the full incident report →

Started Sep 09, 2025, 03:09 AM UTC· resolved Sep 10, 2025, 01:30 AM UTC

1. investigating Sep 09, 2025, 03:09 AM UTC

   We're currently investigating intermittent reports of occasional issues loading or saving sheets

2. investigating Sep 09, 2025, 04:07 AM UTC

   We are continuing to investigate this issue.

3. investigating Sep 09, 2025, 06:04 AM UTC

   We are continuing to investigate with our upstream network providers.

4. investigating Sep 09, 2025, 08:08 AM UTC

   We are continuing to investigate with our upstream network providers.

5. investigating Sep 09, 2025, 10:07 AM UTC

   We are continuing to investigate with our upstream network providers.

6. investigating Sep 09, 2025, 12:38 PM UTC

   We are continuing to investigate with our upstream network providers.

7. investigating Sep 09, 2025, 02:40 PM UTC

   We are continuing to investigate with our upstream network providers.

8. investigating Sep 09, 2025, 04:38 PM UTC

   We are continuing to investigate with our upstream network providers.

9. monitoring Sep 09, 2025, 05:28 PM UTC

   We’re monitoring some customer reports from Australia and New Zealand regions with intermittent networking issues between their ISPs and US-based web applications. If you’re experiencing these issues, please contact your ISP to investigate.

10. resolved Sep 10, 2025, 01:30 AM UTC

    This incident has been resolved

11. postmortem Sep 10, 2025, 03:09 AM UTC

    Starting at approximately 9:00 PM PT on September 7, 2025, we began receiving reports of AJAX errors when users attempted to save sheets. The issue was reproducible only for users whose ISPs were located in APAC regions. Monitoring of other regions \(US, EU\) did not show similar behavior. A status message was posted to indicate we were investigating potential upstream provider issues. We recommend that users in affected regions check with their ISP, as the issue was not isolated to our service. We continued monitoring throughout the evening of September 8 and during the day on September 9. Reports gradually decreased, and status page traffic also declined. By 6:30 PM PT on September 9, with reports subsiding and no new impact observed, we removed the status message and closed out the incident.

Read the full incident report →

Started Aug 27, 2025, 01:43 PM UTC· resolved Aug 27, 2025, 05:44 PM UTC

1. investigating Aug 27, 2025, 01:43 PM UTC

   We are currently investigating some customer reports of slow performance with Data Shuttle . We will continue to provide frequent updates as we work towards resolution.

2. investigating Aug 27, 2025, 01:44 PM UTC

   We are continuing to investigate this issue.

3. monitoring Aug 27, 2025, 02:47 PM UTC

   A fix has been Implemented and we are monitoring the results.

4. resolved Aug 27, 2025, 05:44 PM UTC

   This incident has been resolved.

5. postmortem Aug 27, 2025, 05:44 PM UTC

   On Wednesday, August 27, 2025, from 6:11 a.m. PDT to 7:47 a.m. PDT, some customers may have experienced slow loading and unresponsiveness within the Data Shuttle UI. Our engineering teams were immediately alerted and began investigating the issue. They were able to identify and resolve the problem, and full service was restored at 7:47 a.m. PDT. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

Read the full incident report →

Started Aug 26, 2025, 12:34 AM UTC· resolved Aug 26, 2025, 03:01 AM UTC

1. investigating Aug 26, 2025, 12:34 AM UTC

   We are currently investigating some customer reports of the Smartsheet application not loading for users. We will continue to provide frequent updates as we work towards resolution.

2. identified Aug 26, 2025, 12:50 AM UTC

   We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

3. monitoring Aug 26, 2025, 01:05 AM UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

4. resolved Aug 26, 2025, 03:01 AM UTC

   This incident has been resolved.

5. postmortem Aug 26, 2025, 03:06 AM UTC

   On August 8th, 2025, starting at 5:15 PM PST, users began experiencing errors and difficulties accessing Smartsheet. By 5:56 PM PST, full service was confirmed to be restored for all users. Our engineering teams quickly determined that a recent internal service deployment was the cause of Smartsheet's unavailability. A rollback of this deployment was initiated, and full service was restored by approximately 5:56 PM PST. We are currently reviewing our deployment processes and internal service dependencies to prevent similar issues in the future.

Read the full incident report →

Started Jul 16, 2025, 12:27 AM UTC· resolved Jul 16, 2025, 02:45 AM UTC

1. investigating Jul 16, 2025, 12:27 AM UTC

   We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.

2. monitoring Jul 16, 2025, 12:39 AM UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

3. resolved Jul 16, 2025, 02:45 AM UTC

   This incident has been resolved.

4. postmortem Jul 16, 2025, 02:46 AM UTC

   On July 15th, 2025, starting at approximately 4:54 PM PDT, some users experienced issues accessing and navigating the Smartsheet application. Our engineering teams quickly identified the cause: a recent increase in traffic to a core service overwhelmed another critical internal service, leading to widespread service degradation. Traffic was immediately adjusted, and the affected services were scaled to restore stability. Full service functionality was restored by approximately 5:28

Read the full incident report →

Started Jul 09, 2025, 11:09 PM UTC· resolved Jul 10, 2025, 01:27 AM UTC

1. investigating Jul 09, 2025, 11:09 PM UTC

   We are currently investigating an issue where users may encounter an "Access Denied" error after creating assets such as sheets, reports, dashboards, or workspaces. While the assets are being created successfully, this error may appear temporarily when attempting to access them. Refreshing the page or waiting a few minutes typically resolves the issue. We are working to resolve this behavior and will provide updates as more information becomes available.

2. monitoring Jul 09, 2025, 11:29 PM UTC

   A fix has been implemented, we are monitoring the results.

3. resolved Jul 10, 2025, 01:27 AM UTC

   This incident has been resolved.

4. postmortem Jul 10, 2025, 03:23 AM UTC

   Starting at 3:30 PM PT on July 9, 2025, unusually high service load began causing intermittent delays in users being able to access newly created assets \(sheets, reports, dashboards, forms\). While the assets were still created, users may have seen permission errors when initially trying to view them. The high load source was identified and, once cleared, the service began recovering with access fully restored by 4:21 PM PT.

Read the full incident report →

Started Jul 07, 2025, 01:25 AM UTC· resolved Jul 07, 2025, 04:29 AM UTC

1. identified Jul 07, 2025, 01:25 AM UTC

   We've identified an issue with the primary file uploading service and are switching to the backup. You may notice a temporary UI change until the primary service is restored.

2. monitoring Jul 07, 2025, 02:20 AM UTC

   A mitigation has been implemented. You may notice a temporary UI change, and some cloud uploading options will be unavailable until the primary service is restored.

3. resolved Jul 07, 2025, 04:29 AM UTC

   This incident is resolved.

4. postmortem Jul 11, 2025, 08:41 PM UTC

   Starting at 3:55 PM PT on July 9, 2025, we were alerted to an issue affecting the file upload functionality within Brandfolder. Users experienced degraded performance when attempting to upload files, due to a failure in the primary file upload service. Upon investigation, a mitigation was implemented by redirecting traffic to a backup service. During this period, users may have noticed a temporary UI change and limited access to certain cloud upload options. The service began stabilizing after the mitigation, with full functionality restored shortly thereafter. We continue to monitor the system and are reviewing the root cause to prevent future occurrences.

Read the full incident report →

Started Jun 24, 2025, 06:43 PM UTC· resolved Jun 24, 2025, 09:33 PM UTC

1. investigating Jun 24, 2025, 06:43 PM UTC

   We are currently investigating some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet platform. Customers can submit cases via https://help.smartsheet.com/contact/smartsheetapp in the meantime. We will continue to provide frequent updates as we work towards resolution.

2. monitoring Jun 24, 2025, 07:25 PM UTC

   A fix has been implemented and we are monitoring to ensure continued stability.

3. resolved Jun 24, 2025, 09:33 PM UTC

   This incident has been resolved.

4. postmortem Jun 24, 2025, 11:53 PM UTC

   On June 24, 2025, at 11:22 AM PST, the customer support portal experienced downtime for approximately 64 minutes due to a Salesforce deployment. The portal became accessible again at 12:26 PM PST, following the completion of the deployment. During the downtime, from 11:22 AM to 12:26 PM PST, users were unable to access, create, or edit support cases. However, the core Smartsheet application continued to operate without any interruptions during this time.

Read the full incident report →

Started Jun 23, 2025, 08:19 PM UTC· resolved Jun 24, 2025, 12:03 AM UTC

1. investigating Jun 23, 2025, 08:19 PM UTC

   We are currently investigating some customer reports of receiving a "Bad Request" error when accessing Dynamic Views that have a report source. We will continue to provide frequent updates as we work towards resolution.

2. monitoring Jun 23, 2025, 08:58 PM UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

3. resolved Jun 24, 2025, 12:03 AM UTC

   This incident has been resolved.

4. postmortem Jun 25, 2025, 05:21 AM UTC

   Starting at 1:04 PM PT on June 23rd, 2025, some customers reported that they were seeing a "Bad Request" error when accessing Dynamic Views that have a report source. Our investigations revealed that the issue was stemming from an internal service deployment and we rolled back the deployment. The service fully recovered at 2:14 PM PT.

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Started Jun 23, 2025, 04:48 PM UTC· resolved Jun 23, 2025, 08:18 PM UTC

1. investigating Jun 23, 2025, 04:48 PM UTC

   We are currently investigating some customer reports of form submissions failing and sheets not loading. We will continue to provide frequent updates as we work towards resolution.

2. monitoring Jun 23, 2025, 05:56 PM UTC

   A fix has been implemented and we are monitoring to ensure continued stability.

3. resolved Jun 23, 2025, 08:18 PM UTC

   This incident has been resolved.

4. postmortem Jun 25, 2025, 05:41 PM UTC

   Starting at 8AM PT on June 23rd, 2025, some users could not submit Smartsheet forms and the interface was throwing "An error has occurred in Smartsheet" error. We also had some of our users reporting that they were unable to load sheets. Our Engineering team detected elevated errors with some of our infrastructure and addresses these issues. The service fully recovered at 10:56 AM PT

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Started Jun 17, 2025, 10:19 AM UTC· resolved Jun 17, 2025, 03:58 PM UTC

1. investigating Jun 17, 2025, 10:19 AM UTC

   We are currently investigating some customer reports of the Admin Center page not being reachable. We will continue to provide frequent updates as we work towards resolution.

2. investigating Jun 17, 2025, 10:49 AM UTC

   We are continuing to investigate this issue.

3. investigating Jun 17, 2025, 11:19 AM UTC

   We are continuing to investigate this issue.

4. investigating Jun 17, 2025, 11:50 AM UTC

   We are continuing to investigate this issue.

5. investigating Jun 17, 2025, 12:28 PM UTC

   We are continuing to investigate this issue.

6. investigating Jun 17, 2025, 12:52 PM UTC

   We are continuing to investigate this issue.

7. investigating Jun 17, 2025, 01:20 PM UTC

   We are continuing to investigate this issue.

8. identified Jun 17, 2025, 01:39 PM UTC

   We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

9. monitoring Jun 17, 2025, 01:57 PM UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

10. resolved Jun 17, 2025, 03:58 PM UTC

    This incident has been resolved.

11. postmortem Jun 17, 2025, 11:59 PM UTC

    On June 17, 2025, starting at approximately 1:15 AM PDT, some users experienced issues loading the Admin Center page. This issue was resolved by 9:00 AM PDT. The disruption was caused by a recent deployment which had an unexpected failure. To restore service this failure was addressed, and the deployment was restarted and completed successfully.

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Started Jun 12, 2025, 06:54 PM UTC· resolved Jun 12, 2025, 11:21 PM UTC

1. investigating Jun 12, 2025, 06:54 PM UTC

   Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/

2. investigating Jun 12, 2025, 07:08 PM UTC

   We are continuing to investigate this issue.

3. investigating Jun 12, 2025, 08:02 PM UTC

   We are continuing to investigate this issue.

4. identified Jun 12, 2025, 08:11 PM UTC

   The issue has been identified and a fix is being implemented.

5. identified Jun 12, 2025, 09:04 PM UTC

   Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

6. identified Jun 12, 2025, 09:06 PM UTC

   Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

7. monitoring Jun 12, 2025, 09:18 PM UTC

   A fix has been implemented and we are monitoring the results.

8. resolved Jun 12, 2025, 11:21 PM UTC

   This incident has been resolved.

9. postmortem Jun 13, 2025, 03:12 PM UTC

   On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.

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Started May 27, 2025, 06:03 PM UTC· resolved May 27, 2025, 08:42 PM UTC

1. investigating May 27, 2025, 06:03 PM UTC

   We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.

2. monitoring May 27, 2025, 06:23 PM UTC

   We've identified an issue affecting access to Smartsheet and are beginning to see signs of recovery. Our team is actively investigating the root cause to ensure full stability.

3. resolved May 27, 2025, 08:42 PM UTC

   This incident has been resolved.

4. postmortem May 28, 2025, 02:28 PM UTC

   On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.

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Started May 07, 2025, 02:50 PM UTC· resolved May 07, 2025, 06:17 PM UTC

1. investigating May 07, 2025, 02:50 PM UTC

   We are investigating some reports of intermittent errors in workflow execution, in loading dashboards and sheets, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation progresses.

2. investigating May 07, 2025, 03:03 PM UTC

   We are continuing to investigate this issue.

3. monitoring May 07, 2025, 04:08 PM UTC

   We have identified the issue and have implemented a fix. We are monitoring to ensure continued stability of these features.

4. resolved May 07, 2025, 06:17 PM UTC

   This incident has been resolved.

5. postmortem May 07, 2025, 09:13 PM UTC

   On May 7th, starting around 6:50 AM PDT, some users experienced unexpected issues loading sheets and dashboards, executing workflows, and submitting forms \(including update and approval requests\). Our Engineering teams quickly identified that a recent internal service deployment caused degraded performance for these features. A fix was implemented and service was fully restored by 9:00 AM PDT.

Read the full incident report →