Is Skribble down?

On October 29, 2026, between 16:30 and 16:58 CET, some users could not log in to Skribble, and between 16:40 and 16:49 CET all logins failed, due to a network incident at our hosting provider. The service recovered when the provider's network became stable, and we are adding safeguards so that similar network problems will affect fewer logins.

This incident has been resolved.

Signatures with Qualified (QES) and Advanced (AES) quality fail at the final signing step. The cause is a disruption at our trust service provider, Swisscom. We've escalated it to them and are working with them to restore service. Simple electronic signatures (SES) are not affected. Open signature requests stay valid and can be signed once the service is back. No data has been lost. We'll post an update as soon as we know more.

QES and AES signatures are completing successfully again, and we no longer see any errors. We're keeping a close eye on the service with Swisscom to make sure it stays stable. If a signature failed during the disruption, please try again. Open signature requests stayed valid throughout. If you still have problems, please contact our support.

The disruption at our trust service provider Swisscom is resolved. QES and AES signatures have been working normally again, and no further errors have occurred. If a signature failed during this period, please simply try again. All signature requests remained valid. We apologise for the inconvenience.

A postmortrem report by Swisscom can be found here:

Our identification partner for QES identifications has reported an issue affecting their services. As a result, users may experience errors or difficulties when completing an identification. If you encounter any issues, we recommend trying the identification again later. Our partner is investigating the issue, and we are closely monitoring the situation. We will provide an update as soon as more information becomes available.

Our identification partner has informed us that the previously reported issues **should now be resolved.** QES identifications should be working as expected again. We will continue to monitor the situation and provide a final update shortly. If you are still experiencing any issues, please contact our support team at [[email protected]](mailto:[email protected]).

The issue with QES identifications has been resolved. Following our previous update, we continued to monitor the situation and have not received any further reports of issues from customers. We therefore consider this incident resolved. If you are still experiencing any issues, please contact our support team at [[email protected]](mailto:[email protected]).

We are currently investigating an issue in context with IONOS managed service used by our German platform. The German platform is currently unavailable. We a investigating. We apologize for any inconvenience this may cause.

We are currently investigating this incident.

Although IONOS has not yet issued an all-clear, the system appears to be stabilizing again. We will keep monitoring this.

A fix has been implemented by IONOS. This incident has been resolved.

We are currently experiencing DNS service issues in our IONOS datacenter. The issue affects [skribble.de](http://skribble.de) and is primarily impacting signing with Swisscom TSP. We are monitoring the DNS issues and will provide updates as the situation develops.

The issue has been resolved. We temporarily switched to alternative DNS servers to restore normal service. We will continue to monitor the situation.