SignOnSite Outage History

SignOnSite is up right now

Pingoru has recorded 50 incidents for SignOnSite: 1 in the last 12 months and 0 in the last 90 days.

Source: signonsite.statuspage.io

50incidents recorded
1last 12 months
0last 90 days
3 daystypical duration

Incidents, newest first

Major November 14, 2025 Flexible Forms Access Issue on iOS and Android 2d 23h iOS App, Android App

Started Nov 14, 2025, 01:01 AM UTC· resolved Nov 17, 2025, 12:15 AM UTC

  1. identified Nov 14, 2025, 01:01 AM UTC

    We’re aware of an issue preventing users from accessing the Flexible Forms tab in the iOS and Android apps. Our engineering team has identified the underlying cause and is working to restore functionality as soon as possible. We’ll share further updates as progress continues. Thank you for your patience.

  2. monitoring Nov 14, 2025, 02:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 17, 2025, 12:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2025 Account Registration - Password Length Bug on iOS 5h 10m iOS App

Started Apr 02, 2025, 11:46 PM UTC· resolved Apr 03, 2025, 04:57 AM UTC

  1. investigating Apr 02, 2025, 11:46 PM UTC

    Incident Description: We are currently experiencing an issue with the password length field during account registration on iOS devices. Users may encounter difficulties when attempting to create an account, as the system does not properly accept passwords that meet the required length. Status: We are actively working to resolve this issue. In the meantime, we recommend users complete their registration through a web browser as a temporary solution. Temporary Solution: To successfully register your account, please use the following link to complete the process via a web browser: http://app.signonsite.com.au/register We apologise for the inconvenience and appreciate your patience as we work to fix this issue. Updates: We will continue to provide updates as we resolve the bug and ensure a seamless registration experience across all devices. Thank you for your understanding.

  2. identified Apr 02, 2025, 11:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 03, 2025, 04:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 20, 2025 Evacs Service Disruption (Web & Mobile) 18d Website, iOS App, Android App

Started Mar 20, 2025, 04:45 AM UTC· resolved Apr 07, 2025, 05:15 AM UTC

  1. investigating Mar 20, 2025, 04:45 AM UTC

    We are currently investigating an issue affecting the Evacs service across both web and mobile platforms. Specifically, iOS devices are freezing during the start of an evac, which is preventing users from proceeding. Additionally, some devices are not playing the siren when a notification is received, and in some cases, evacuations are unable to be closed out. Current Actions Being Taken: Our engineering team is actively working to identify the root cause of the issue. We're reviewing logs and monitoring the system to isolate the issue affecting the iOS devices and siren notifications. A fix is being prioritised and we'll provide updates as more information becomes available. Please note: If you're experiencing this issue, we recommend refraining from initiating evacuations for the time being while we work on resolving this. We apologise for the inconvenience and appreciate your patience as we work to restore full service.

  2. identified Mar 24, 2025, 01:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2025, 04:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 03, 2025, 05:12 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 03, 2025, 05:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 2, 2025 Android Application Crashing 1d 14h Android App

Started Mar 02, 2025, 07:21 AM UTC· resolved Mar 03, 2025, 09:48 PM UTC

  1. investigating Mar 02, 2025, 07:21 AM UTC

    We are currently investigating an issue with the latest version of the Android application where the application does not start up.

  2. identified Mar 02, 2025, 07:33 AM UTC

    The issue has been identified and we are working to resolve it.

  3. monitoring Mar 03, 2025, 04:22 AM UTC

    We have submitted an updated Android Application to the Google Play Store and are awaiting their review and release. When released, the working latest app version will be 4.74.0.

  4. resolved Mar 03, 2025, 09:48 PM UTC

    An update has been released in the Google Play Store and is now available. Please update to the latest version (4.74.0).

Read the full incident report →