Shock Hosting Outage History
Shock Hosting is up right nowPingoru has recorded 27 incidents for Shock Hosting: 10 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 24 of 720 (3%) |
| October 2026 | 2 | 0 of 547 (0%) |
Incidents, newest first
Major October 5, 2026 New York Datacenter Outage 20m Core (Website / Client Area ), Core (VPS Control Panel ), Locations ( New York), Core (Dedicated Control Panel ) and 1 more
Started Oct 05, 2026, 12:20 PM UTC· resolved Oct 05, 2026, 12:40 PM UTC
- investigating Oct 05, 2026, 12:20 PM UTC
We are currently investigating this incident.
- resolved Oct 05, 2026, 12:40 PM UTC
This incident has been resolved. Our upstream network provider experienced a temporary outage.
Minor September 27, 2026 Degraded Amsterdam Network Performance 23h 55m Locations ( Netherlands)
Started Sep 27, 2026, 05:37 PM UTC· resolved Sep 28, 2026, 05:32 PM UTC
- investigating Sep 27, 2026, 05:37 PM UTC
We are investigating reports of degraded network performance and intermittent connectivity issues in Amsterdam.
- resolved Sep 28, 2026, 05:32 PM UTC
Our upstream has implemented a fix for a flapping port on their end, we're no longer seeing packet loss on routes. Please contact our team if you're still experiencing any networking issues.
Minor July 8, 2026 License error on cPanel/WHM 1h 12m
Started Jul 08, 2026, 09:30 PM UTC· resolved Jul 08, 2026, 10:42 PM UTC
- identified Jul 08, 2026, 09:30 PM UTC
cPanel may be inaccessible and show a license error. This appears to only affect the cPanel, WHM, and webmail user interfaces, with website functionality being unaffected. Sadly, this is an issue on cPanel's side that is affecting their licensing servers. They are aware of it and are addressing it. .
- resolved Jul 08, 2026, 10:42 PM UTC
cPanel has rolled out a fix and the user interfaces are now available again as servers complete the license checks..
Minor December 1, 2025 Chicago Datacenter Migration – Overall
Started Dec 01, 2025, 04:00 PM UTC· resolved Dec 01, 2025, 04:00 PM UTC
No vendor updates were posted for this incident.
Minor November 21, 2025 DE-S1 - Service Degradation 6d 1h
Started Nov 21, 2025, 10:30 AM UTC· resolved Nov 27, 2025, 12:03 PM UTC
- identified Nov 21, 2025, 10:30 AM UTC
We are currently experiencing an issue on our DE-S1 node due to a system-level resource problem. This has temporarily affected access to cPanel/WHM and, most notably, databases. This appears to have been caused by a spike in filesystem usage. We are working to restore full functionality as soon as possible..
- monitoring Nov 21, 2025, 07:47 PM UTC
We have detected MySQL corruption on the DE-S1 node, which has impacted access to cPanel/WHM and several databases. To resolve this, we are preparing a careful restoration process from our backups. This involves: 1. Securing all current data to prevent losses. 2. Restoring affected databases and services from verified backups. 3. Validating data integrity and bringing all services back online. This process is complex and will take some time to complete safely. We are actively working on it and will provide regular updates as progress continues. .
- identified Nov 22, 2025, 03:09 AM UTC
We are still working to resolve this issue as quickly as possible. Due to the large amount of data it is taking an extended amount of time to backup and restore..
- identified Nov 22, 2025, 01:19 PM UTC
Accounts are still being restored. Due to the large amount of accounts and data we expect all accounts to be restored within 24 hours..
- identified Nov 23, 2025, 06:22 AM UTC
Restoration progress is currently around 80%. If you wish to know whether your account has been processed yet, please reach out..
- identified Nov 23, 2025, 08:04 PM UTC
Thank you for your patience. The majority of the restoration process is now complete. Unfortunately, \~10% of the automated restores were only partially completed. Our team is reviewing and resolving these cases individually, which may take some time. We will provide another update once this is finished..
- resolved Nov 27, 2025, 12:03 PM UTC
We are pleased to confirm that the restoration process has now been fully completed. We sincerely apologize for the inconvenience this incident may have caused. Our team has worked diligently to minimize impact and ensure stability moving forward. Thank you for your patience, understanding, and cooperation throughout this period. We truly appreciate your support. If you experience any issues or need assistance, please feel free to contact our support team..
Minor November 17, 2025 Sydney Network Upgrade - Migration Notice – Overall
Started Nov 17, 2025, 10:00 PM UTC· resolved Nov 17, 2025, 10:00 PM UTC
No vendor updates were posted for this incident.
Minor September 16, 2025 Tokyo Network Upgrade - Migration Notice –
Started Sep 16, 2025, 12:00 AM UTC· resolved Sep 16, 2025, 12:00 AM UTC
No vendor updates were posted for this incident.
Major September 8, 2025 NY-S4 - Outage 1h 1m
Started Sep 08, 2025, 09:33 AM UTC· resolved Sep 08, 2025, 10:34 AM UTC
- investigating Sep 08, 2025, 09:33 AM UTC
We are currently investigating an outage with NY-S4; it appears to be refusing to power up, so the DC tech will be investigating further..
- resolved Sep 08, 2025, 10:34 AM UTC
The machine's power cables were reseated, and it is now booting up. All services should be back online..
Minor September 2, 2025 West Chicago - PDU failure 18m
Started Sep 02, 2025, 03:42 PM UTC· resolved Sep 02, 2025, 04:01 PM UTC
- identified Sep 02, 2025, 03:42 PM UTC
PDU-B in our West Chicago rack is currently experiencing failures, causing intermittent power; replacement is being arranged..
- resolved Sep 02, 2025, 04:01 PM UTC
The PDU has been replaced; all affected services should be back online..
Major September 1, 2025 Frankfurt - Outage 48m
Started Sep 01, 2025, 11:06 AM UTC· resolved Sep 01, 2025, 11:54 AM UTC
- investigating Sep 01, 2025, 11:06 AM UTC
We are aware of an outage in Frankfurt and are investigating the cause..
- resolved Sep 01, 2025, 11:54 AM UTC
Our datacenter provider claimed they had not received our monthly rent payment, but after we provided proof, they located the payment and restored our service. .
Minor August 25, 2025 DE-K1 VPS Node Memory Upgrade –
Started Aug 25, 2025, 02:00 PM UTC· resolved Aug 25, 2025, 02:00 PM UTC
No vendor updates were posted for this incident.
Major June 6, 2025 SG-S2 Server Outage 59m
Started Jun 06, 2025, 05:10 AM UTC· resolved Jun 06, 2025, 06:09 AM UTC
- investigating Jun 06, 2025, 05:10 AM UTC
We are currently investigating this incident..
- resolved Jun 06, 2025, 06:09 AM UTC
This outage was due to faulty memory causing the server to enter a boot loop. The server has been brought back online and we will schedule a replacement of the faulty memory as soon as possible..
Minor May 28, 2025 Singapore - SG-K4 Memory Replacement –
Started May 28, 2025, 06:00 AM UTC· resolved May 28, 2025, 06:00 AM UTC
No vendor updates were posted for this incident.
Minor March 29, 2025 Los Angeles - Rack Power Balancing –
Started Mar 29, 2025, 01:00 PM UTC· resolved Mar 29, 2025, 01:00 PM UTC
No vendor updates were posted for this incident.
Minor March 10, 2025 Los Angeles - Final Datacenter Migration (VPS) –
Started Mar 10, 2025, 03:00 AM UTC· resolved Mar 10, 2025, 03:00 AM UTC
No vendor updates were posted for this incident.
Minor March 9, 2025 Los Angeles - Final Datacenter Migration (cPanel) –
Started Mar 09, 2025, 04:00 AM UTC· resolved Mar 09, 2025, 04:00 AM UTC
No vendor updates were posted for this incident.
Minor February 17, 2025 Los Angeles - Emergency Datacenter Migration –
Started Feb 17, 2025, 11:30 PM UTC· resolved Feb 17, 2025, 11:30 PM UTC
No vendor updates were posted for this incident.
Minor February 9, 2025 LA-S2 & CO-S1 - CloudLinux 7 to CloudLinux 8 upgrade –
Started Feb 09, 2025, 12:00 PM UTC· resolved Feb 09, 2025, 12:00 PM UTC
No vendor updates were posted for this incident.
Minor February 9, 2025 TX-S1, TX-S2, WC-S1 & WC-S2 - CloudLinux 7 to CloudLinux 8 upgrade –
Started Feb 09, 2025, 11:00 AM UTC· resolved Feb 09, 2025, 11:00 AM UTC
No vendor updates were posted for this incident.