Sage Outage History

Started Apr 21, 2026, 08:49 AM UTC· resolved Apr 21, 2026, 10:30 AM UTC

1. investigating Apr 21, 2026, 08:49 AM UTC

   We have identified that the Asia Pacific Sage Portal (portal.sageasiapac.com) is currently unavailable. Customers are being presented with a "Service Unavailable" error message. We are currently investigating.

2. monitoring Apr 21, 2026, 09:04 AM UTC

   The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

3. resolved Apr 21, 2026, 10:30 AM UTC

   The issue is resolved and the service continues to perform as expected.

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Started Apr 09, 2026, 12:26 PM UTC· resolved Apr 09, 2026, 04:56 PM UTC

1. investigating Apr 09, 2026, 12:26 PM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. investigating Apr 09, 2026, 12:39 PM UTC

   We have identified an issue where customers globally are experiencing intermittent issues while navigating the service. We are currently investigating.

3. investigating Apr 09, 2026, 01:56 PM UTC

   We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

4. resolved Apr 09, 2026, 04:56 PM UTC

   The issue is resolved and the service is available and performing as expected.

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Started Apr 07, 2026, 01:02 PM UTC· resolved Apr 14, 2026, 03:37 PM UTC

1. investigating Apr 07, 2026, 01:02 PM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. investigating Apr 07, 2026, 01:15 PM UTC

   We have identified an issue preventing customers in the UKI from submitting week 1 pensions. Customers are presented with “there was an internal error with this submission” error message. As a workaround, customers can manually submit directly on People’s Pension website. We are currently investigating.

3. investigating Apr 07, 2026, 03:04 PM UTC

   We are continuing to investigate the issue. As a workaround, customers can manually submit directly on People’s Pension website. We appreciate your patience as we work to resolve this issue.

4. investigating Apr 09, 2026, 03:46 PM UTC

   We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.

5. investigating Apr 10, 2026, 04:02 PM UTC

   We have identified the cause of the issue and are working on a fix. Thank you for your patience as we work to resolve this issue.

6. resolved Apr 14, 2026, 03:37 PM UTC

   The incident is now resolved. SBC Payroll continues to perform as expected without issues. Affected customers have been advised to contact TPP to realign the PRP (Pay Refence Period) dates in line with the new tax year.

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Started Apr 01, 2026, 08:54 AM UTC· resolved Apr 01, 2026, 04:49 PM UTC

1. investigating Apr 01, 2026, 08:54 AM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. investigating Apr 01, 2026, 09:13 AM UTC

   We have identified an issue preventing UK customers from accessing personal and corporation tax. Customers are presented with “something went wrong while signing in” error message. We are currently investigating.

3. investigating Apr 01, 2026, 11:10 AM UTC

   We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.

4. monitoring Apr 01, 2026, 12:51 PM UTC

   The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.

5. resolved Apr 01, 2026, 04:49 PM UTC

   The issue is resolved and the services continue to perform as expected.

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Started Apr 01, 2026, 08:16 AM UTC· resolved Apr 02, 2026, 04:20 PM UTC

1. investigating Apr 01, 2026, 08:16 AM UTC

   We are aware of a subset of customers for which the year allowance is showing as incorrect. We are currently investigating and assessing the impact

2. investigating Apr 01, 2026, 09:32 AM UTC

   We are aware that there is a delay for customers globally to receive the updated yearly policy resets. We are currently investigating to reduce the delay. We advise customers to not take action and to check your software again later today.

3. investigating Apr 01, 2026, 04:02 PM UTC

   We’re are aware that a subset of customers globally might be seeing issues in the Leave Management module due to April policy resets, which may show incorrect accruals or carryovers. These figures will correct throughout the day of your reset date as reset tasks complete. Please avoid making manual changes for now. We apologize for any inconvenience.

4. resolved Apr 02, 2026, 04:20 PM UTC

   The issue is resolved and the service is available and performing as expected.

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Started Mar 26, 2026, 07:54 PM UTC· resolved Mar 26, 2026, 10:19 PM UTC

1. investigating Mar 26, 2026, 07:54 PM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. monitoring Mar 26, 2026, 08:08 PM UTC

   We have identified that requests were failing for a subset of customers of customers globally. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

3. resolved Mar 26, 2026, 10:19 PM UTC

   The issue is resolved and the service continues to perform as expected.

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Started Mar 26, 2026, 12:12 PM UTC· resolved Mar 26, 2026, 12:20 PM UTC

1. investigating Mar 26, 2026, 12:12 PM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. resolved Mar 26, 2026, 12:20 PM UTC

   The issue is resolved and the service is available and performing as expected.

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Started Mar 26, 2026, 08:33 AM UTC· resolved Mar 27, 2026, 03:05 PM UTC

1. identified Mar 26, 2026, 08:33 AM UTC

   We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below: -Sage 50 Payroll -Sage Business Cloud Payroll Customers will be presented with an "System failure" error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

2. identified Mar 26, 2026, 03:30 PM UTC

   If you are experiencing the issue when completing payroll submissions, please reach out HMRC’s Online Services Helpdesk. They will support you by enabling your user or by addressing the cause. You can reach the Technical support for HMRC online services on the following link.

3. monitoring Mar 27, 2026, 08:33 AM UTC

   Third-party, HMRC, has confirmed that the issue has been resolved, and the payroll submission functionality is performing as expected for all products. We will continue to monitor closely.

4. resolved Mar 27, 2026, 03:05 PM UTC

   The issue is resolved and the service continues to perform as expected.

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Started Mar 20, 2026, 02:11 PM UTC· resolved Mar 20, 2026, 02:11 PM UTC

1. resolved Mar 20, 2026, 02:11 PM UTC

   Earlier today we identified a global issue preventing customers from running dashboards under analytics. Customers were being presented with an error message: "Exception. BoldBI Embedded: Server not found. If you are using Cloud BI Server, please ensure that the Environment member is set on the client side." All other product functionality was working as expected. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.

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Started Mar 19, 2026, 10:45 AM UTC· resolved Mar 19, 2026, 11:05 AM UTC

1. investigating Mar 19, 2026, 10:45 AM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. resolved Mar 19, 2026, 11:05 AM UTC

   We identified that customers globally were unable to use the web version of the product, as they were getting multiple errors while browsing it. The mobile applications and the connection to other products remained operational. We apologise for any inconvenience this might have caused. --------------------------------------------------------- Hemos identificado que los clientes a nivel global no podían utilizar la versión web del producto, ya que se presentaban múltiples errores al navegar por ella. Las aplicaciones móviles y la conexión con otros productos permanecieron operativas. Pedimos disculpas por cualquier inconveniente que esto haya podido causar. ----------------------------------------------------------- Nous avons identifié que les clients au niveau mondial n’étaient pas en mesure d’utiliser la version web du produit, car plusieurs erreurs se produisaient lors de la navigation. Les applications mobiles et la connexion aux autres produits sont restées opérationnelles. Nous vous prions de nous excuser pour la gêne occasionnée.

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Started Mar 18, 2026, 10:39 AM UTC· resolved Mar 19, 2026, 11:13 AM UTC

1. investigating Mar 18, 2026, 10:39 AM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. investigating Mar 18, 2026, 10:58 AM UTC

   We have identified an issue causing customers in the UK to receive a 'Direct Debit Manager error' when trying to request mandate/settlement. All other product functionality is working as expected. We are currently investigating.

3. investigating Mar 18, 2026, 04:00 PM UTC

   We are continuing to investigate the cause of the issue.

4. monitoring Mar 18, 2026, 05:14 PM UTC

   The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

5. resolved Mar 19, 2026, 11:13 AM UTC

   The issue is resolved and the service continues to perform as expected.

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Started Mar 17, 2026, 03:50 PM UTC· resolved Mar 23, 2026, 12:22 PM UTC

1. investigating Mar 17, 2026, 03:50 PM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. investigating Mar 17, 2026, 04:05 PM UTC

   We have identified an issue where 1 area of the product (recruitment) has stopped working for global customers. We are currently investigating the issue.

3. identified Mar 18, 2026, 03:16 PM UTC

   We have identified the cause of the issue and we are working on a fix.

4. monitoring Mar 23, 2026, 11:30 AM UTC

   The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

5. resolved Mar 23, 2026, 12:22 PM UTC

   The issue is resolved and the service is available and performing as expected.

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Started Mar 17, 2026, 02:50 AM UTC· resolved Mar 17, 2026, 11:40 AM UTC

1. investigating Mar 17, 2026, 02:50 AM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. monitoring Mar 17, 2026, 03:23 AM UTC

   We identified an issue that prevented customers globally from accessing sage.com website. Customers attempting to access the site were presented with a "maintenance page". The service is now restored and Sage.com website is accessible and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

3. resolved Mar 17, 2026, 11:40 AM UTC

   The issue is resolved and the service continues to perform as expected.

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Started Mar 10, 2026, 11:34 AM UTC· resolved Apr 29, 2026, 11:12 AM UTC

1. identified Mar 10, 2026, 11:34 AM UTC

   We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll. If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information: - Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS. - Last date a successful retrieval was made, and the first they obtained this error message. This will help HMRC support with the investigations.

2. identified Mar 27, 2026, 04:29 PM UTC

   If you are experiencing issues when connecting to the HMRC Mailbox in Sage 50 Payroll, please follow the instructions in this LINK.

3. resolved Apr 29, 2026, 11:12 AM UTC

   If you continiue to experience issues when connecting to the HMRC Mailbox in Sage 50 Payroll, please follow the instructions in this LINK. Sage services continue to perform as expected.

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Started Mar 10, 2026, 07:37 AM UTC· resolved Mar 10, 2026, 03:06 PM UTC

No vendor updates were posted for this incident.

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Started Mar 09, 2026, 08:41 AM UTC· resolved Mar 10, 2026, 10:58 AM UTC

No vendor updates were posted for this incident.

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Started Jan 07, 2026, 01:55 PM UTC· resolved May 22, 2026, 02:25 PM UTC

1. investigating Jan 06, 2026, 06:40 PM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. investigating Jan 06, 2026, 07:17 PM UTC

   We have identified an issue preventing NA customers from accessing their timesheets. We are currently investigating.

3. investigating Jan 06, 2026, 08:44 PM UTC

   Some customers using Semi-Monthly periods in Timesheets may receive a 404 error. We have identified the cause of this issue and we are working on a fix. Secondly, some employee time off balances are incorrect. We are investigating this issue. We appreciate your patience as we work to resolve these issues.

4. investigating Jan 07, 2026, 01:55 PM UTC

   We have applied a fix for the issue for which customers were receiving a 404 error when using Semi-Monthly periods in Timesheets. We continue to investigate the issue that results in time off balances being incorrect. If you are a customer in the UK please be aware we are experiencing high volumes of chats at the moment so it will take a bit longer to get through to us today. We thank you for your patience whilst we get these issues resolved.

5. investigating Jan 07, 2026, 05:12 PM UTC

   The issue for which customers are being displayed with incorrect time off balances continues to be investigated

6. identified Jan 08, 2026, 12:21 PM UTC

   We have identified the cause of the issue resulting in the time off balances being incorrect, and we are currently working on a fix. We expect the fix to be ready by early in the week of the 12thth of January. We apologise for any inconvenience this might cause.

7. identified Jan 08, 2026, 01:12 PM UTC

   We're aware of an additional issue where employees are unable to clock in through the HR mobile apps. A workaround is to have the employee attempt to clock in through a browser. We are investigating this issue. We have confirmed that the issue resulting in the time off balances being incorrect is impacting customers globally. We have identified the cause and we are working on a fix that we expect to be ready in the week of the 12th of January. We apologise for any inconvenience this might cause. ------------------------------------------------------- Somos conscientes de un problema adicional donde los empleados no pueden registrar su entrada a través de las aplicaciones móviles de RR. HH. Una solución temporal es que el empleado intente registrar su entrada a través de un navegador. Estamos investigando este problema. Hemos confirmado que el problema que provoca que los saldos de tiempo libre sean incorrectos está afectando a clientes a nivel global. Hemos identificado la causa y estamos trabajando en una solución que esperamos tener lista durante la semana del 12 de enero. Pedimos disculpas por cualquier inconveniente que esto pueda causar. ------------------------------------------------------- Wir sind uns eines weiteren Problems bewusst, bei dem Mitarbeiter sich nicht über die HR-Mobil-Apps einloggen können. Eine vorübergehende Lösung besteht darin, dass der Mitarbeiter versucht, sich über einen Browser einzuloggen. Wir untersuchen dieses Problem. Wir haben bestätigt, dass das Problem, das zu falschen Urlaubszeitguthaben führt, Kunden weltweit betrifft. Wir haben die Ursache identifiziert und arbeiten an einer Lösung, die voraussichtlich in der Woche vom 12. Januar bereit sein wird. Wir entschuldigen uns für eventuelle Unannehmlichkeiten. -------------------------------------------------------- Estamos cientes de um problema adicional em que os funcionários não conseguem marcar o ponto através das aplicações móveis de RH. Uma solução alternativa é que o funcionário tente marcar o ponto através de um navegador. Estamos a investigar este problema. Confirmámos que o problema que está a causar saldos de férias incorretos está a afetar clientes globalmente. Identificámos a causa e estamos a trabalhar numa correção que esperamos ter pronta na semana de 12 de janeiro. Pedimos desculpa por qualquer inconveniente que isto possa causar.

8. identified Jan 09, 2026, 10:24 AM UTC

   We continue to work on the fix for the issue resulting in the time off balances being incorrect that is impacting customers globally. The work on the fix is progressing, and we expect to be ready in the week of the 12th of January. We apologise for any inconvenience this might cause. ------------------------------------------------------- Seguimos trabajando en la solución para el problema que provoca que los saldos de tiempo libre sean incorrectos y que está afectando a clientes a nivel global. El trabajo en la solución está progresando y esperamos estar listos durante la semana del 12 de enero. Pedimos disculpas por cualquier inconveniente que esto pueda causar. ------------------------------------------------------- Wir arbeiten weiterhin an der Lösung des Problems, das zu falschen Urlaubs‑ und Abwesenheitssalden führt und Kund*innen weltweit beeinträchtigt. Die Arbeiten an der Lösung schreiten voran, und wir erwarten, in der Woche vom 12. Januar bereit zu sein. Wir entschuldigen uns für eventuelle Unannehmlichkeiten. ------------------------------------------------------- Continuamos a trabalhar na correção do problema que está a causar saldos incorretos de férias e ausências, afetando clientes globalmente. O trabalho na correção está a progredir e esperamos estar prontos na semana de 12 de janeiro. Pedimos desculpa por qualquer inconveniente que isto possa causar.

9. identified Jan 12, 2026, 02:36 PM UTC

   We continue working on a fix for the time off balances being incorrect and expect to deliver the fix in the coming days. We appreciate your patience while we continue to work on the issue. ------------------------------------------------------- Continuamos trabajando en una solución para corregir los saldos de tiempo libre incorrectos y esperamos implementarla en los próximos días. Agradecemos tu paciencia mientras seguimos trabajando en el problema. ------------------------------------------------------- Wir arbeiten weiterhin an einer Lösung für die fehlerhaften Urlaubs­guthaben und erwarten, die Korrektur in den kommenden Tagen bereitzustellen. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten. ------------------------------------------------------- Continuamos trabalhando em uma correção para os saldos de folga incorretos e esperamos entregá-la nos próximos dias. Agradecemos sua paciência enquanto continuamos trabalhando no problema.

10. identified Jan 14, 2026, 11:34 AM UTC

    We continue working on the fix for the time off balances being incorrect, but we have experienced some unforeseen issues that have delayed the delivery of the fix. We expect to be able to deliver it by early in the week of the 19th of January. We appreciate your patience while we continue to work on the issue. ------------------------------------------------------- Continuamos trabajando en la solución para corregir los saldos de tiempo libre incorrectos, pero hemos experimentado algunos problemas imprevistos que han retrasado la entrega de la solución. Esperamos poder entregarla a principios de la semana del 19 de enero. Agradecemos su paciencia mientras seguimos trabajando en el problema. ------------------------------------------------------- Wir arbeiten weiterhin an der Behebung der fehlerhaften Urlaubsstände, aber wir sind auf unvorhergesehene Probleme gestoßen, die die Bereitstellung der Lösung verzögert haben. Wir erwarten, die Lösung Anfang der Woche vom 19. Januar liefern zu können. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten. ------------------------------------------------------- Continuamos a trabalhar na correção dos saldos de férias incorretos, mas surgiram alguns problemas imprevistos que atrasaram a entrega da solução. Esperamos conseguir entregá-la no início da semana de 19 de janeiro. Agradecemos a sua paciência enquanto continuamos a trabalhar no problema.

11. identified Jan 19, 2026, 12:04 PM UTC

    We continue working on the fix for the time off balances being incorrect. The fix is taking longer than originally expected as we are thoroughly testing to avoid further issues. We appreciate your patience while we continue to work on the issue. ------------------- Seguimos trabajando en la solución para corregir los saldos de vacaciones incorrectos. La solución está tardando más de lo previsto, ya que estamos realizando pruebas exhaustivas para evitar problemas adicionales. Agradecemos su paciencia mientras continuamos trabajando en este asunto. ------------------- Wir arbeiten weiterhin an der Behebung der fehlerhaften Urlaubsstände. Die Lösung dauert länger als ursprünglich erwartet, da wir gründliche Tests durchführen, um weitere Probleme zu vermeiden. Wir danken Ihnen für Ihre Geduld, während wir weiterhin an der Behebung des Problems arbeiten. ------------------- Continuamos a trabalhar na correção dos saldos de férias incorretos. A correção está a levar mais tempo do que o previsto, pois estamos a realizar testes rigorosos para evitar novos problemas. Agradecemos a sua paciência enquanto continuamos a trabalhar na resolução do problema.

12. identified Jan 21, 2026, 01:07 PM UTC

    We have deployed a fix to stop any future resets from getting into an incorrect state, impacting leave balances. We continue working on a fix to update existing incorrect leave balances, which is undergoing thorough testing. We appreciate your patience while we continue to work on the issue. ------------------------------------------------------------------------------ Nous avons déployé un correctif pour empêcher tout futur reset de se retrouver dans un état incorrect affectant les soldes de congés. Nous poursuivons le développement d’un correctif visant à mettre à jour les soldes de congés déjà incorrects, actuellement en phase de tests approfondis. Nous vous remercions de votre patience pendant que nous continuons à travailler sur ce problème. ------------------------------------------------------------------------------ Hemos desplegado un ajuste para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de vacaciones. Seguimos trabajando en una solución para actualizar los saldos de vacaciones que ya son incorrectos, la cual está pasando por pruebas exhaustivas. Agradecemos su paciencia mientras continuamos trabajando en este asunto. -------------------------------------------------------------------------------- Wir haben eine Anpassung bereitgestellt, um zu verhindern, dass zukünftige Neustarts in einen fehlerhaften Zustand geraten, der die Urlaubssalden beeinträchtigt. Wir arbeiten weiterhin an einer Lösung zur Aktualisierung der bereits fehlerhaften Urlaubssalden, die derzeit gründlich getestet wird. Wir danken Ihnen für Ihre Geduld, während wir weiterhin an diesem Anliegen arbeiten.

13. identified Jan 26, 2026, 12:12 PM UTC

    A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January. The work continues on the fix to update the existing incorrect leave balances. We apologise for any inconvenience this might cause. ------------------------------------------------------- La solución para evitar que futuros restablecimientos entren en un estado incorrecto, afectando los saldos de ausencias, se desplegó el 21 de enero. El trabajo continúa en la solución para actualizar los saldos de ausencias incorrectos existentes. Pedimos disculpas por cualquier inconveniente que esto pueda causar. ------------------------------------------------------- Eine Korrektur, um zu verhindern, dass zukünftige Rücksetzungen in einen falschen Zustand geraten und die Urlaubssalden beeinträchtigen, wurde am 21. Januar bereitgestellt. Die Arbeiten an der Lösung zur Aktualisierung der bereits fehlerhaften Urlaubssalden dauern an. Wir entschuldigen uns für eventuelle Unannehmlichkeiten. ------------------------------------------------------- Uma correção para impedir que futuras reposições entrem em um estado incorreto, afetando os saldos de licença, foi implantada no dia 21 de janeiro. O trabalho continua na correção para atualizar os saldos de licença incorretos existentes. Pedimos desculpas por qualquer inconveniente que isso possa causar.

14. identified Jan 30, 2026, 12:20 PM UTC

    A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January. We continue to work on the fix to update the existing incorrect leave balances. We appreciate your patience while we continue to work on the issue. -------------------------------------------------------- Se implementó una solución el 21 de enero para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de las ausencias. Seguimos trabajando en la solución para actualizar los saldos de ausencias que actualmente son incorrectos. Agradecemos su paciencia mientras continuamos trabajando en el problema. -------------------------------------------------------- Am 21. Januar wurde eine Korrektur bereitgestellt, um zukünftige Zurücksetzungen daran zu hindern, in einen falschen Zustand zu geraten, der die Urlaubssalden beeinträchtigt. Wir arbeiten weiterhin an der Lösung, um die bestehenden fehlerhaften Urlaubssalden zu aktualisieren. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten. -------------------------------------------------------- Uma correção para impedir que futuras redefinições entrem em um estado incorreto, afetando os saldos de licença, foi implementada em 21 de janeiro. Continuamos a trabalhar na correção para atualizar os saldos de licença que atualmente estão incorretos. Agradecemos a sua paciência enquanto continuamos a trabalhar no problema.

15. identified Feb 03, 2026, 03:54 PM UTC

    The fix to update existing incorrect leaves balances has been finalised and we will soon started releasing it to customers in batches. We appreciate your patience while we continue to work on the issue. ------------------------------------------------------ La solución para actualizar los saldos incorrectos existentes de las ausencias ha sido finalizada y pronto comenzaremos a distribuirla a los clientes por lotes. Agradecemos su paciencia mientras seguimos trabajando en este problema. ------------------------------------------------------ Die Korrektur zur Aktualisierung der bestehenden fehlerhaften Urlaubsstände wurde abgeschlossen und wir werden sie in Kürze schrittweise an die Kunden ausrollen. Wir danken Ihnen für Ihre Geduld, während wir weiterhin an der Lösung des Problems arbeiten. ------------------------------------------------------ A correção para atualizar os saldos incorretos de licenças existentes foi finalizada e em breve começaremos a disponibilizá‑la aos clientes em lotes. Agradecemos a sua paciência enquanto continuamos a trabalhar na resolução do problema.

16. identified Feb 05, 2026, 12:05 PM UTC

    We have started to release the fix to the incorrect leaves balances to the first batch of customers and will continue to roll it out to all customers in small batches in the incoming days. We appreciate your patience while we continue to work on the issue. -------------------------------------------------------- Hemos comenzado a lanzar la solución para los saldos incorrectos de ausencias al primer grupo de clientes y continuaremos desplegándola a todos los clientes en pequeños lotes en los próximos días. Agradecemos tu paciencia mientras seguimos trabajando en el problema. -------------------------------------------------------- Wir haben begonnen, die Korrektur der fehlerhaften Urlaubsstände für die erste Gruppe von Kunden bereitzustellen und werden sie in den kommenden Tagen in kleinen Schritten an alle Kunden weiter ausrollen. Wir danken Ihnen für Ihre Geduld, während wir weiter an dem Problem arbeiten. -------------------------------------------------------- Começámos a disponibilizar a correção dos saldos incorretos de licenças para o primeiro grupo de clientes e continuaremos a implementá‑la para todos os clientes em pequenos lotes nos próximos dias. Agradecemos a sua paciência enquanto continuamos a trabalhar no problema.

17. identified Feb 11, 2026, 04:34 PM UTC

    We continue to roll out the fix to the incorrect leaves balances to customers in small batches. Thank you for your understanding. -------------------------------------------------------- Seguimos implementando la corrección de los saldos de permisos incorrectos para los clientes en pequeños lotes. Gracias por su comprensión. -------------------------------------------------------- Wir setzen die Bereitstellung der Korrektur für die falschen Urlaubsstände für Kunden weiterhin schrittweise in kleinen Chargen fort. Vielen Dank für Ihr Verständnis. -------------------------------------------------------- Continuamos a implementar a correção dos saldos de licenças incorretos para os clientes em pequenos lotes. Agradecemos a sua compreensão.

18. identified Feb 27, 2026, 11:16 AM UTC

    Work continues on releasing and verifying the fix for the incorrect leave balances to the affected customers in small batches. We apologise for any inconvenience this might cause. ------------------------------------------------------- Continúan los trabajos para publicar y verificar la corrección de los saldos de permisos incorrectos para los clientes afectados en pequeños lotes. Pedimos disculpas por cualquier inconveniente que esto pueda causar. ------------------------------------------------------- Die Arbeiten zur Bereitstellung und Überprüfung der Korrektur der fehlerhaften Urlaubssalden für die betroffenen Kunden werden weiterhin schrittweise in kleinen Chargen durchgeführt. Wir entschuldigen uns für etwaige Unannehmlichkeiten, die dadurch entstehen könnten. ------------------------------------------------------- Os trabalhos continuam para disponibilizar e verificar a correção dos saldos de férias incorretos para os clientes afetados em pequenos lotes. Pedimos desculpa por qualquer inconveniente que isto possa causar.

19. identified Mar 06, 2026, 03:23 PM UTC

    While we were working on the fix and the verifications we identified further additional complexities due to policies customization. This requires additional intervention in which we are currently working on. We apologise for your inconvenience and we thank you for your patience. ------------------------------------------ Mientras trabajábamos en la corrección y en las verificaciones, identificamos complejidades adicionales debido a la personalización de políticas. Esto requiere una intervención adicional en la que estamos trabajando actualmente. Pedimos disculpas por las molestias ocasionadas y agradecemos su paciencia. ------------------------------------------ Während wir an der Behebung und den Überprüfungen gearbeitet haben, haben wir weitere zusätzliche Komplexitäten aufgrund von Richtlinienanpassungen festgestellt. Dies erfordert zusätzliche Maßnahmen, an denen wir derzeit arbeiten. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und danken Ihnen für Ihre Geduld. ------------------------------------------ Enquanto trabalhávamos na correção e nas verificações, identificámos complexidades adicionais devido à personalização de políticas. Isto requer uma intervenção adicional na qual estamos atualmente a trabalhar. Pedimos desculpa pelo incómodo causado e agradecemos a sua paciência.

20. identified Apr 28, 2026, 02:03 PM UTC

    We have started to release the fix to the incorrect leave balances to a small batch of customers and will continue to roll it out to all customers that reported the issue in the incoming days. We appreciate your patience while we continue to roll out the fix. ------------------------------------------------------- Hemos comenzado a implementar la corrección de los saldos de vacaciones incorrectos para un pequeño grupo de clientes y continuaremos desplegándola para todos los clientes que informaron del problema en los próximos días. Agradecemos su paciencia mientras continuamos con el despliegue de la corrección. ------------------------------------------------------- Wir haben damit begonnen, die Korrektur der falschen Urlaubssalden für eine kleine Gruppe von Kunden bereitzustellen und werden sie in den kommenden Tagen für alle Kunden ausrollen, die das Problem gemeldet haben. Wir danken Ihnen für Ihre Geduld, während wir die Korrektur weiter ausrollen. ------------------------------------------------------- Começámos a implementar a correção dos saldos de férias incorretos para um pequeno grupo de clientes e continuaremos a disponibilizá-la a todos os clientes que reportaram o problema nos próximos dias. Agradecemos a sua paciência enquanto continuamos a disponibilizar a correção.

21. resolved May 22, 2026, 02:25 PM UTC

    The fix for the leave balances issues has been applied to all the customers that reported the issue. If you are still experiencing the issue or any other problems please contact customers services that will be able to arrange the fix to be applied to you. -------------------------------- La corrección para los problemas de saldos de permisos se ha aplicado a todos los clientes que informaron del problema. Si continúa experimentando este problema u otros, por favor contacte con el servicio de atención al cliente, que podrá organizar la aplicación de la corrección en su caso. ------------------------------------ Die Korrektur für die Probleme mit den Urlaubssalden wurde bei allen Kunden angewendet, die das Problem gemeldet haben. Sollten Sie weiterhin auf dieses oder andere Probleme stoßen, wenden Sie sich bitte an den Kundenservice, der die Anwendung der Korrektur für Sie veranlassen kann. ------------------------------------ A correção para os problemas de saldos de licença/férias foi aplicada a todos os clientes que reportaram o problema. Se ainda estiver a enfrentar este problema ou qualquer outro, por favor contacte o serviço de apoio ao cliente, que poderá providenciar a aplicação da correção no seu caso.

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