Sage Outage History
Sage partial outage · 1 active incident View live status →Pingoru has recorded 324 incidents for Sage: 324 in the last 12 months and 120 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 41 | 720 of 720 (100%) |
| May 2026 | 42 | 744 of 744 (100%) |
| June 2026 | 62 | 720 of 720 (100%) |
| July 2026 | 29 | 559 of 744 (75%) |
| August 2026 | 40 | 676 of 744 (91%) |
| September 2026 | 48 | 646 of 720 (90%) |
| October 2026 | 29 | 375 of 593 (63%) |
Incidents, newest first
Minor June 4, 2026 Ciel Données Mobiles for Sage 50 FR - Partial Outage 1h 35m Ciel Données Mobiles for Sage 50 FR
Started Jun 04, 2026, 09:14 AM UTC· resolved Jun 04, 2026, 10:49 AM UTC
- investigating Jun 04, 2026, 09:14 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 04, 2026, 09:28 AM UTC
We identified an issue preventing a subset of Sage 50 (FR) customers accessing a folder in CDM. Customers are presented with “Reading error” error message. We are currently investigating. -------------------------------------------------- Nous avons identifié un problème empêchant une partie des clients Sage 50 (FR) d’accéder à un dossier dans CDM. Les clients voient apparaître le message d’erreur " Reading error". Nous sommes actuellement en cours d’investigation.
- resolved Jun 04, 2026, 10:49 AM UTC
Le problème est résolu et le service est disponible et fonctionne comme prévu. ---------------------------------------------------------------------- The issue is resolved and the service is available and performing as expected.
Minor June 3, 2026 Sage 100 Partner Cloud (FR) - Partial Outage 2d 7h Sage 100 Partner Cloud (FR)
Started Jun 03, 2026, 07:43 AM UTC· resolved Jun 05, 2026, 03:00 PM UTC
- investigating Jun 03, 2026, 07:43 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Jun 03, 2026, 11:55 AM UTC
We have identified that partners in France are unable to provision new sites for customers. The existing sites are working as expected. We are currently investigating.
- monitoring Jun 03, 2026, 02:37 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 05, 2026, 03:00 PM UTC
Le problème est résolu et le service continue de fonctionner comme prévu. ---------------------------------- The issue is resolved and the service continues to perform as expected.
Minor June 2, 2026 AutoEntry - VDE 2d 1h AutoEntry, AutoEntry, AutoEntry, AutoEntry
Started Jun 02, 2026, 10:03 AM UTC· resolved Jun 04, 2026, 11:15 AM UTC
- investigating Jun 02, 2026, 10:03 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 02, 2026, 10:27 AM UTC
We have identified an issue causing customers globally to experience delays when using the document extraction service after uploading invoices in AutoEntry. We are currently investigating.
- resolved Jun 04, 2026, 11:15 AM UTC
The issue is resolved and the service is available and performing as expected.
Notice May 29, 2026 Sage Business Cloud Digital Network - Operational 3d 2h Sage Business Cloud Digital Network
Started May 29, 2026, 12:02 PM UTC· resolved Jun 01, 2026, 03:02 PM UTC
- investigating May 29, 2026, 12:02 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 29, 2026, 12:19 PM UTC
We have identified a potential issue that could impact customers in Europe and North America, resulting in degraded performance for the directory service. We are currently investigating.
- monitoring May 29, 2026, 04:04 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 01, 2026, 03:02 PM UTC
The issue is resolved and the service continues to perform as expected.
Minor May 28, 2026 Sage 200 Standard (UKI) - Partial Outage 1h 43m Sage 200 Standard (UKI)
Started May 28, 2026, 12:56 PM UTC· resolved May 28, 2026, 02:39 PM UTC
- investigating May 28, 2026, 12:56 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 28, 2026, 01:08 PM UTC
We identified an issue where a small subset of customers in the UK are unable to access their companies in the application. We are currently investigating.
- resolved May 28, 2026, 02:39 PM UTC
The issue is resolved and the service is available and performing as expected.
Minor May 27, 2026 Sage 50 FR – Partial Outage 23h 57m Sage 50
Started May 27, 2026, 09:54 AM UTC· resolved May 28, 2026, 09:51 AM UTC
- investigating May 27, 2026, 09:54 AM UTC
We have identified an issue affecting Sage 50 customers in France, where bank transactions are not being received in their Sage 50 files. Customers are presented with “no bank transactions since your last login” error message. We are currently investigating.
- resolved May 28, 2026, 09:51 AM UTC
Le problème est résolu et le service fonctionne comme prévu. ---------------------------------------------- The issue is resolved and the service is performing as expected.
Major May 18, 2026 Sage Ai Document Extraction - Major Outage 1d 1h AutoEntry, AutoEntry, AutoEntry, AutoEntry and 12 more
Started May 18, 2026, 10:13 AM UTC· resolved May 19, 2026, 11:50 AM UTC
- investigating May 18, 2026, 10:13 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 18, 2026, 12:46 PM UTC
We have identified an issue preventing customers in Europe from using the Document Extraction service. The products/services affected is: - AutoEntry We are currently investigating.
- identified May 18, 2026, 04:20 PM UTC
We are continuing to investigate the cause of the issue and are working on a fix. The products/services affected are: AutoEntry Sage Intacct
- identified May 18, 2026, 06:17 PM UTC
We appreciate your patience and we will let you know as soon as this issue is resolved.
- monitoring May 18, 2026, 06:59 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved May 19, 2026, 11:50 AM UTC
The issue is resolved and the services continues to perform as expected.
Notice May 14, 2026 Brighpearl - Partial Outage – Brightpearl, Brightpearl, Brightpearl, Brightpearl and 1 more
Started May 14, 2026, 02:30 PM UTC· resolved May 14, 2026, 02:30 PM UTC
- resolved May 15, 2026, 06:08 AM UTC
We identified that between yesterday and this morning a subset of customers globally received duplicate purchase orders. All other product functionality was working as expected. The issue is now resolved and the duplicates have been deleted. We apologise for any inconvenience this might caused.
Major May 10, 2026 Sage Global KnowledgeBase - Major Outage 1h 33m Sage Global KnowledgeBase, Sage Global KnowledgeBase
Started May 10, 2026, 09:39 AM UTC· resolved May 10, 2026, 11:13 AM UTC
- investigating May 10, 2026, 09:39 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 10, 2026, 09:57 AM UTC
We have identified an issue preventing customers globally from accessing the service. We are currently investigating.
- resolved May 10, 2026, 11:13 AM UTC
The issue is resolved and the service is available and performing as expected.
Minor May 8, 2026 Sage 50 - Partial Outage 41m Sage 300 People Managed Services, Remote Data Access (RDA) NA, Sage 50, Remote Data Access (RDA) UKI and 1 more
Started May 08, 2026, 09:53 AM UTC· resolved May 08, 2026, 10:34 AM UTC
- investigating May 08, 2026, 09:53 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 08, 2026, 10:08 AM UTC
none
- investigating May 08, 2026, 10:13 AM UTC
We have identified an issue preventing customers in the UK and NA from onboarding new customers via connected bridge service. So far, 19 customers reported the issue. This issue was reported 09:03 UTC on May 8th. The products/services affected are: - Sage 50 UKI - Sage 50 CA - Sage 50 US - Remote Data Access (RDA) UKI - Remote Data Access (RDA) NA - Sage VIP Payroll (ZA) - Sage HR - Sage 300 People Managed Services (ZA) We have identified the cause of the issue and are currently implementing a fix.
- resolved May 08, 2026, 10:34 AM UTC
The issue is resolved and the service is available and performing as expected.
Major May 7, 2026 Payments Acceptance Service - Major Outage 1h 38m Payments Acceptance Service, Payments Acceptance Service
Started May 07, 2026, 09:33 AM UTC· resolved May 07, 2026, 11:11 AM UTC
- investigating May 07, 2026, 09:33 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 07, 2026, 10:06 AM UTC
We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.
- resolved May 07, 2026, 11:11 AM UTC
The issue is resolved and the service is available and performing as expected.
Minor May 6, 2026 Sage Business Cloud Accounting (NA) - Partial Outage 9m Sage Business Cloud Accounting (NA)
Started May 06, 2026, 09:14 PM UTC· resolved May 06, 2026, 09:24 PM UTC
- investigating May 06, 2026, 09:14 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- resolved May 06, 2026, 09:24 PM UTC
The issue is resolved and the service is available and performing as expected.
Minor May 6, 2026 Sage Business Cloud Accounting (UKI) - Partial Outage 10h Sage Business Cloud Accounting (UKI)
Started May 06, 2026, 10:42 AM UTC· resolved May 06, 2026, 08:43 PM UTC
- investigating May 06, 2026, 10:42 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 06, 2026, 10:59 AM UTC
We have identified an issue preventing customers in the UK from accessing the iOS mobile version of SBC Accounting. Customers are presented with an EC02 error or asked to create an account when attempting to log into the IOS mobile app. We are currently investigating.
- identified May 06, 2026, 12:34 PM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- resolved May 06, 2026, 08:43 PM UTC
The issue is resolved and the service is available and performing as expected.
Minor May 6, 2026 Sage Token Service - Operational 3h 20m Sage Online (FR), Sage Token Service
Started May 06, 2026, 10:22 AM UTC· resolved May 06, 2026, 01:42 PM UTC
- investigating May 06, 2026, 09:55 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring May 06, 2026, 10:22 AM UTC
Nous avons identifié que les clients français utilisant les produits de bureau listés ci-dessous rencontraient des messages d’erreur de jeton de validation STS lorsqu’ils tentaient d’activer les services. Toutes les autres fonctionnalités des produits fonctionnaient comme prévu. Les produits/services impactés étaient : -Sage 50 Accounts FR -Sage 100 Accounts FR -Sage SMDE FR -Sage Batigest -Sage Batigest Connect -Sage FRP 1000 -Sage 100 Payroll FR -Sage 100 Comptabilité -Sage Génération Experts -Sage Flux Bancaires Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près. ---------------- We identified that French customers using the desktop products listed below were getting an STS validation token error messages when trying to enable services. All other product functionality was working as expected. The products/services impacted by this were: -Sage 50 Accounts FR -Sage 100 Accounts FR -Sage SMDE FR -Sage Batigest -Sage Batigest Connect -Sage FRP 1000 -Sage 100 Payroll FR -Sage 100 Comptabilite -Sage Generation Experts -Sage Flux Bancaires The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service
- resolved May 06, 2026, 01:42 PM UTC
Le problème est résolu et le service continue de fonctionner comme prévu. --------------------- The issue is resolved and the service continues to perform as expected.
Major May 5, 2026 ISV Marketplace - Operational 10h 45m ISV Marketplace, ISV Marketplace, ISV Marketplace
Started May 05, 2026, 10:02 PM UTC· resolved May 06, 2026, 08:47 AM UTC
- investigating May 05, 2026, 10:02 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring May 05, 2026, 10:41 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved May 06, 2026, 08:47 AM UTC
The issue is resolved and the service continues to perform as expected.
Minor May 5, 2026 Sage 200 Standard (UKI) - Degraded Performance 1d 20h Sage 200 Standard (UKI)
Started May 05, 2026, 04:01 PM UTC· resolved May 07, 2026, 12:29 PM UTC
- investigating May 05, 2026, 04:01 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 05, 2026, 04:38 PM UTC
We have identified an issue where UKI customers are experiencing latency when using the product. We are currently working on a fix.
- identified May 05, 2026, 04:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 05, 2026, 08:27 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring May 06, 2026, 12:14 PM UTC
We have scheduled a maintenance for the product to apply further improvements on Wednesday 6th May for 30 minutes, between 21:00 BST and 21:30 BST. We apologise for any inconvenience this might cause.
- monitoring May 06, 2026, 08:44 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved May 07, 2026, 12:29 PM UTC
The issue is resolved and the service continues to perform as expected.
Minor April 29, 2026 E-Mail Functionality - Partial Outage 20d 3h Sage 50, Sage 50, Sage 50 Accounts
Started Apr 29, 2026, 08:32 AM UTC· resolved May 19, 2026, 12:08 PM UTC
- investigating May 05, 2026, 08:42 AM UTC
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.
- investigating May 05, 2026, 08:42 AM UTC
We are continuing to investigate the cause of the issue. As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft. -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland We apologise for any inconvenience this may cause.
- identified May 08, 2026, 09:51 AM UTC
If you are experiencing this issues while using one of the UK products please check the instructions in the following link. If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners that will provide you with a workaround.
- resolved May 19, 2026, 12:08 PM UTC
The incident is being resolved. If you continue to experience this issues while using one of the UK products please check the instructions in the following link. If you you continue to experience the issue while using on of the South African products please reach out to your local customer services or business partners that will provide you with a workaround.
Minor April 29, 2026 E-Mail Functionality - Partial Outage. 6d Sage 50, Sage 50 Accounts, Sage 50 Payroll
Started Apr 29, 2026, 08:32 AM UTC· resolved May 05, 2026, 08:37 AM UTC
- investigating Apr 29, 2026, 08:32 AM UTC
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.
- investigating Apr 30, 2026, 11:09 AM UTC
We are continuing to investigate the cause of the issue. We apologise for any inconvenience this may cause.
- resolved May 05, 2026, 08:37 AM UTC
Le problème est résolu et le service continue de fonctionner comme prévu. ----------------------------------- The issue is resolved and the service continues to perform as expected.
Minor April 28, 2026 Developer Experience Community - Degraded Performance 2h 22m Developer Experience Community, Developer Experience Community, Developer Experience Community, Developer Experience Community and 1 more
Started Apr 28, 2026, 08:19 AM UTC· resolved Apr 28, 2026, 10:42 AM UTC
- investigating Apr 28, 2026, 08:19 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 28, 2026, 08:32 AM UTC
We have identified that customers globally are unable to use forms in Developer Experience (https://developer.sage.com/). When customers click on submit on the forms nothing happens, no error message is displayed.
- resolved Apr 28, 2026, 10:42 AM UTC
The issue is resolved and the service is available and performing as expected.
Major April 27, 2026 Sage Business Docs - Major Outage 1h 43m Ciel Données Mobiles for Sage 50 FR, Sage Active, Sage Business Docs
Started Apr 27, 2026, 12:18 PM UTC· resolved Apr 27, 2026, 02:01 PM UTC
- investigating Apr 27, 2026, 11:43 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Apr 27, 2026, 12:18 PM UTC
We identified that Sage Business Docs is unavailable for customers. This is resulting in the following impact: -Customers using Sage Active globally are unable to upload and manage files. -Customers using Sage 50 FR, are getting an error when trying to manage files, and getting errors messages when trying to access their FTP. We are currently investigating.
- resolved Apr 27, 2026, 02:01 PM UTC
Le problème est résolu et le service est disponible et fonctionne comme prévu. --------------------------------------------------------------- El problema está resuelto y el servicio está disponible y funciona como se espera. --------------------------------------------------------------- Das Problem ist behoben, und der Dienst ist verfügbar und funktioniert wie erwartet. --------------------------------------------------------------- The issue is resolved and the service is available and performing as expected.
Major April 27, 2026 Cloud Services - AWS 1h 48m Cloud Services, Sage FRP 1000 (FR), Sage X3 Cloud
Started Apr 27, 2026, 11:41 AM UTC· resolved Apr 27, 2026, 01:29 PM UTC
- investigating Apr 27, 2026, 11:41 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Apr 27, 2026, 11:59 AM UTC
We have identified an issue preventing Europe region customers from accessing services due to an outage from our Cloud hosting provider. We are engaged and working with the Cloud provider to resolve this issue.
- resolved Apr 27, 2026, 01:29 PM UTC
The issue is resolved and the services are available and performing as expected.
Major April 27, 2026 Sage FRP 1000 (FR) - Major Outage 43m Sage FRP 1000 (FR)
Started Apr 27, 2026, 11:28 AM UTC· resolved Apr 27, 2026, 12:11 PM UTC
- investigating Apr 27, 2026, 11:28 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Minor April 23, 2026 Download Issues - Partial Outage 11d 15h My Sage, Sage EDI EC (FR), Sage FRP 1000 (FR), Sage X3 Hosted (FR)
Started Apr 23, 2026, 05:04 PM UTC· resolved May 05, 2026, 08:39 AM UTC
- investigating Apr 23, 2026, 05:04 PM UTC
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France. Les produits/services concernés incluent, sans s’y limiter : Produits/Services concernés : My Sage Sage 50 FR Sage FRP 1000 Sage 100 Paie Partner Hub Sage X3 Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100 / EDI / Paie Batigest (Gamme PE) Sage X3 Nous menons actuellement des investigations. ---------------------------------------------------------------------------------------------------- We are aware of download and newsfeed issues impacting the following products/services in France. The Products/Services affected include but are not limited to: My Sage Sage 50 FR Sage FRP 1000 Sage 100 Payroll Sage X3 Partner Hub Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100/ EDI / Paye Batigest (Gamme PE) Sage X3 We are currently investigating.
- investigating Apr 24, 2026, 07:25 AM UTC
Nous poursuivons actuellement l’investigation de l’incident. Nous vous remercions de votre patience pendant que nous travaillons à sa résolution. Les produits pour lesquels les téléchargements sont affectés restent pleinement opérationnels. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue. The products for which the downloads are affected continue to be operational.
- investigating Apr 24, 2026, 10:50 AM UTC
Nous avons identifié la cause du problème et nous travaillons à la résolution. Les produits dont les téléchargements sont affectés restent opérationnels. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue. The products for which the downloads are affected continue to be operational.
- investigating Apr 28, 2026, 08:30 AM UTC
Les services de téléchargement sont désormais disponibles, et nous travaillons actuellement au téléchargement des derniers fichiers pour l’ensemble des produits. Certains clients peuvent rencontrer des lenteurs lors du téléchargement des fichiers, et nous enquêtons actuellement sur la cause. ------------------------------------------ The download services are now available, and we are currently working on uploading the latest files for all the products. Some customers will experience some slowness when trying to download files and we are currently investigating the cause.
- resolved May 05, 2026, 08:39 AM UTC
Le problème est résolu et le service continue de fonctionner comme prévu. ----------------------------------- The issue is resolved and the service continues to perform as expected.
Minor April 23, 2026 Sales User Tax - Operational – Sage Intacct, Network Services - Sales Use Tax
Started Apr 23, 2026, 09:30 AM UTC· resolved Apr 23, 2026, 09:30 AM UTC
- resolved Apr 23, 2026, 09:30 AM UTC
We identified that between the 20th and the 23rd of April customers using Sage Intacct were experiencing issues when attempting to use the Avatax Transaction Creation when using transaction types Sales Order and transaction commit was set to true. All other product functionality was working as expected. The issue is now resolved and the service is available and performing as expected.
Minor April 21, 2026 Sage Expense Management CapitalOne - Operational – Sage Expense Management CapitalOne
Started Apr 21, 2026, 04:45 PM UTC· resolved Apr 21, 2026, 04:45 PM UTC
- resolved Apr 21, 2026, 04:45 PM UTC
Earlier today we identified an issue preventing customers in the USA from opening reports. All other product functionality was working as expected. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.