Sage Outage History
Sage partial outage · 1 active incident View live status →Pingoru has recorded 324 incidents for Sage: 324 in the last 12 months and 120 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 41 | 720 of 720 (100%) |
| May 2026 | 42 | 744 of 744 (100%) |
| June 2026 | 62 | 720 of 720 (100%) |
| July 2026 | 29 | 559 of 744 (75%) |
| August 2026 | 40 | 676 of 744 (91%) |
| September 2026 | 48 | 646 of 720 (90%) |
| October 2026 | 29 | 372 of 591 (63%) |
Incidents, newest first
Minor September 29, 2026 Remote Data Access (RDA) UKI - Operational 22h 26m Sage 50
Started Sep 29, 2026, 11:39 AM UTC· resolved Sep 30, 2026, 10:06 AM UTC
- investigating Sep 29, 2026, 11:39 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Sep 29, 2026, 12:05 PM UTC
We have identified an issue preventing customers from the UK and Ireland from logging to Sage 50 Accounts (UKI). The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 30, 2026, 10:06 AM UTC
The issue is resolved and the service continues to perform as expected.
Major September 28, 2026 Sage Intacct - Operational – Sage Intacct
Started Sep 28, 2026, 10:29 PM UTC· resolved Sep 28, 2026, 10:29 PM UTC
- resolved Sep 28, 2026, 10:29 PM UTC
Earlier today we identified an issue preventing USA customers from accessing Doyen AI. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
Minor September 28, 2026 Sage Connect - Operational – Sage Connect, Sage Connect
Started Sep 28, 2026, 10:10 AM UTC· resolved Sep 28, 2026, 10:10 AM UTC
- resolved Sep 28, 2026, 10:10 AM UTC
Earlier today we identified an issue preventing customers across all regions from loading Sage Connect. During the outage, customers would have been presented with an "Unable to load page" error message. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
Notice September 28, 2026 Sage.com Websites - Operational 2h 51m Sage.com Websites, Sage.com Websites, Sage.com Websites, Sage.com Websites and 1 more
Started Sep 28, 2026, 08:42 AM UTC· resolved Sep 28, 2026, 11:34 AM UTC
- investigating Sep 28, 2026, 08:42 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Sep 28, 2026, 09:18 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 28, 2026, 11:34 AM UTC
The issue is resolved and the service continues to perform as expected.
Major September 28, 2026 Sage Identity Service - Operational 4h 3m Brightpearl, Brightpearl, Brightpearl, Brightpearl and 18 more
Started Sep 28, 2026, 07:59 AM UTC· resolved Sep 28, 2026, 12:03 PM UTC
- investigating Sep 28, 2026, 07:59 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 28, 2026, 08:28 AM UTC
We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in. The products/services confirmed to be affected so far are: - Sage Business Cloud Accounting (UKI) - Sage Business Cloud Payroll - Sage HR (UK) - Sage Retail
- monitoring Sep 28, 2026, 10:03 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 28, 2026, 12:03 PM UTC
The issue is resolved and the service continues to perform as expected.
Major September 23, 2026 HMRC Issues 5d Brightpearl, Making Tax Digital (MTD), Sage 50, Sage 200 Professional SPC (UKI) and 8 more
Started Sep 23, 2026, 01:23 PM UTC· resolved Sep 28, 2026, 01:25 PM UTC
- identified Sep 23, 2026, 01:23 PM UTC
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct -Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
- identified Sep 23, 2026, 03:56 PM UTC
HMRC continues to investigate the issue. We will provide further updates as soon as they become available.
- monitoring Sep 25, 2026, 03:52 PM UTC
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.
- resolved Sep 28, 2026, 01:25 PM UTC
This issue is resolved. All services continue to perform as expected.
Minor September 23, 2026 Sage DPW Cloud - Operational 3h 16m Sage DPW Cloud
Started Sep 23, 2026, 07:43 AM UTC· resolved Sep 23, 2026, 11:00 AM UTC
- investigating Sep 23, 2026, 07:43 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 23, 2026, 08:03 AM UTC
We have identified an issue preventing a subset of customers from logging in to Sage DPW Cloud. We have identified the cause of the issue and we are working on a fix.
- monitoring Sep 23, 2026, 08:43 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 23, 2026, 11:00 AM UTC
The issue is resolved and the service continues to perform as expected.
Minor September 22, 2026 Sage 50 Cloud (US) - Partial Outage 2d 1h Sage 50 Cloud (US), Sage 100 Contractor Cloud, Sage 50 Cloud (UK), Sage Fixed Assets Cloud and 1 more
Started Sep 22, 2026, 12:52 PM UTC· resolved Sep 24, 2026, 02:50 PM UTC
- investigating Sep 22, 2026, 12:52 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 22, 2026, 01:23 PM UTC
We have identified an issue intermittently preventing the creation of new sites and sites that need to be re-provisioned. We are investigating. The products/services affected are: - Sage 50 Cloud US - Sage 50 Cloud UK - Sage 100 Contractor Cloud US - Sage Fixed Assets Cloud US - Sage BOB
- identified Sep 22, 2026, 02:12 PM UTC
We have identified the cause of the issue and we are working on a fix.
- identified Sep 22, 2026, 03:52 PM UTC
We continue working on a fix. Thank you for your patience as we work to resolve this issue.
- identified Sep 23, 2026, 03:06 PM UTC
We are continuing to work on a fix for Sage 50 Cloud (UK). The other affected products/services are available and performing as expected.
- resolved Sep 24, 2026, 02:50 PM UTC
The issue is resolved and the service is available and performing as expected.
Minor September 21, 2026 GoProposal - Degraded Performance 27m GoProposal, GoProposal, GoProposal, GoProposal
Started Sep 21, 2026, 04:43 PM UTC· resolved Sep 21, 2026, 05:11 PM UTC
- investigating Sep 21, 2026, 04:43 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 21, 2026, 05:00 PM UTC
We have identified an issue affecting Global customers using GoProposal within SFA. Customers may receive an error, be unable to view the GoProposal screen, or be unable to open GoProposal from within SFA. We are currently investigating.
- resolved Sep 21, 2026, 05:11 PM UTC
The issue is resolved and the service is available and performing as expected.
Minor September 21, 2026 Sage DPW Cloud - Partial Outage 4h 16m Sage DPW Cloud
Started Sep 21, 2026, 06:36 AM UTC· resolved Sep 21, 2026, 10:53 AM UTC
- investigating Sep 21, 2026, 06:36 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 21, 2026, 06:50 AM UTC
We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
- investigating Sep 21, 2026, 08:01 AM UTC
We are continuing to investigate the cause of the issue.
- monitoring Sep 21, 2026, 08:56 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 21, 2026, 10:53 AM UTC
The issue is resolved and the service continues to perform as expected.
Minor September 17, 2026 Sage Construction Management - Partial Outage 1d Sage Construction Management, Sage Construction Management, Sage Construction Management
Started Sep 17, 2026, 03:55 PM UTC· resolved Sep 18, 2026, 04:08 PM UTC
- investigating Sep 17, 2026, 03:55 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 17, 2026, 04:18 PM UTC
We have identified an intermittent issue with log and detailed analytic reports. All other product functionalities such as word templates and financial dashboards are performing as expected. We are currently investigating.
- resolved Sep 18, 2026, 04:08 PM UTC
The issue is resolved and the service is available and performing as expected.
Major September 16, 2026 Cloud Services - Salesforce Platform 23h 39m Brightpearl, Brightpearl, Brightpearl, Cloud Services and 14 more
Started Sep 16, 2026, 09:46 AM UTC· resolved Sep 17, 2026, 09:26 AM UTC
- investigating Sep 16, 2026, 09:46 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 16, 2026, 10:17 AM UTC
We are engaged with third-party provider, Salesforce and we are waiting for updates. The products/services confirmed to be affected at this moment are: - Sage People (Cloud Ops)
- monitoring Sep 16, 2026, 08:42 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 17, 2026, 09:26 AM UTC
The issue is resolved and the service continues to perform as expected.
Critical September 16, 2026 3rd Party Provider Salesforce Platform – Partial Outage 3h 4m Cloud Services
Started Sep 16, 2026, 08:47 AM UTC· resolved Sep 16, 2026, 11:51 AM UTC
- investigating Sep 16, 2026, 08:47 AM UTC
We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal. We are engaged with third-party provider, Salesforce and we are waiting for updates.
- resolved Sep 16, 2026, 11:51 AM UTC
This incident has been resolved.
Minor September 14, 2026 Sage Network - Partial Outage 22m Sage Business Cloud Bureau (FR), Sage Connect, Sage FRP 1000 Partner Cloud (FR), Sage Online (FR) and 2 more
Started Sep 14, 2026, 03:35 PM UTC· resolved Sep 14, 2026, 03:57 PM UTC
- monitoring Sep 14, 2026, 03:35 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Minor September 14, 2026 Sage Active - Partial Outage 12h 20m Sage Active
Started Sep 14, 2026, 09:50 AM UTC· resolved Sep 14, 2026, 10:10 PM UTC
- investigating Sep 14, 2026, 09:50 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 14, 2026, 10:13 AM UTC
We have identified an issue impacting customers in France. When customers click “Post” on a purchase invoice, the action appears to have no effect. If “Post” is clicked for the second time, the following error is displayed: "Unable to create the journal entry because one has already been generated." As part of remediation process, the GE sync will not be available while we investigate.
- identified Sep 14, 2026, 12:07 PM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- identified Sep 14, 2026, 04:05 PM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- resolved Sep 14, 2026, 10:10 PM UTC
The issue is resolved and the service is available and performing as expected.
Major September 13, 2026 Sage Online (FR) - Operational 12h 8m Sage 100 Partner Cloud (NA), Sage 100 Partner Cloud (FR), Sage 200 (ES), Sage 200 Partner Cloud (ES) and 1 more
Started Sep 13, 2026, 06:57 PM UTC· resolved Sep 14, 2026, 07:06 AM UTC
- investigating Sep 13, 2026, 06:57 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 13, 2026, 07:27 PM UTC
We have identified an issue where customers in North America, Spain and France are prevented from accessing the service. Customers in North America are however able to access the service using the windows mode while customers in Spain can access the service using the launcher. The products/services affected are: Sage 100 Online SPP (FR) Sage 100 Partner Cloud (FR) Sage 100 Partner Cloud (NA) Sage 200 (ES) Sage 200 Partner Cloud (ES) We are currently investigating.
- identified Sep 13, 2026, 08:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 13, 2026, 08:57 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 14, 2026, 07:06 AM UTC
The issue is resolved and the service continues to perform as expected.
Minor September 11, 2026 Le Portail Public de Facturation (PPF), FYI 4d 4h AutoEntry, Generation Experts Connector Cloud (FR), Sage 50, Sage Active and 6 more
Started Sep 11, 2026, 02:45 PM UTC· resolved Sep 15, 2026, 06:57 PM UTC
- identified Sep 11, 2026, 02:45 PM UTC
Le Portail Public de Facturation (PPF) du gouvernement connaît actuellement une demande exceptionnellement élevée, ce qui entraîne des temps de réponse plus lents que la normale. Par conséquent, les clients pourraient constater certains retards dans le traitement ainsi que dans la livraison des documents pendant cette période. Il s’agit d’un problème affectant une plateforme externe et non d’un problème lié aux services ou à l’infrastructure de Sage. L’équipe d’assistance du PPF a confirmé qu’elle travaille activement au rétablissement des niveaux de service habituels dans les meilleurs délais. ------------------------------------- The Government's Public Invoicing Portal (PPF) is currently experiencing exceptionally high demand, resulting in slower than normal response times. As a result, customers may experience delays in document processing and delivery during this period. This issue is affecting an external platform and is not related to Sage services or infrastructure. The PPF support team has confirmed that they are actively working to restore normal service levels as quickly as possible.
- resolved Sep 15, 2026, 06:57 PM UTC
Le problème est résolu. Le service est disponible et fonctionne comme prévu. ---------------------------------------- The issue is resolved and the service is available and performing as expected.
Minor September 9, 2026 Sage Intacct - Operational 4d 21h Sage Intacct
Started Sep 09, 2026, 04:58 PM UTC· resolved Sep 14, 2026, 02:45 PM UTC
- investigating Sep 09, 2026, 04:58 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 09, 2026, 05:09 PM UTC
We are investigating an issue causing slowness for a subset of customers in the USA. The service remains available and is performing as expected for all other customers.
- monitoring Sep 09, 2026, 11:04 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- investigating Sep 10, 2026, 03:11 PM UTC
We have received reports that a small subset of customers continue to experience slowness. We are investigating.
- investigating Sep 10, 2026, 05:51 PM UTC
Thank you for your understanding as we work to resolve this issue.
- investigating Sep 10, 2026, 11:56 PM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- identified Sep 11, 2026, 10:14 PM UTC
We have identified the cause of the issue and we are working on a fix. Thank you for your understanding as we work to resolve this issue.
- monitoring Sep 13, 2026, 07:50 PM UTC
A fix has been implemented, and we are closely monitoring the service.
- resolved Sep 14, 2026, 02:45 PM UTC
The issue is resolved and the service continues to perform as expected.
Minor September 9, 2026 Sage Business Cloud Accounting ZA - Operational – Sage Business Cloud Accounting ZA
Started Sep 09, 2026, 11:38 AM UTC· resolved Sep 09, 2026, 11:38 AM UTC
- resolved Sep 09, 2026, 11:38 AM UTC
We identified an issue where customers in South Africa were presented with error message “ sorry you have been blocked” when attempting to create invoices and access banking screens. The issue is now resolved, and the service is performing as expected.
Minor September 5, 2026 E-invoicing France - Degraded Performance 1d 18h Sage Active, Sage Connect, Sage for Accountants, Sage FRP 1000 (FR) and 2 more
Started Sep 05, 2026, 02:41 PM UTC· resolved Sep 07, 2026, 09:13 AM UTC
- investigating Sep 05, 2026, 02:02 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 05, 2026, 02:50 AM UTC
Nous avons identifié un incident affectant le processus d'intégration de la facturation électronique (E-Invoicing). Les entreprises sont créées avec succès, cependant les points de terminaison Sovos associés ne sont pas créés. La liste des produits affectés par cet incident est : -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct Nous enquêtons actuellement sur ce problème. -------------------------------------------------------------- We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated Sovos endpoints are not being created. The list of products affected by this issue is: -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct We are currently investigating.
- identified Sep 05, 2026, 02:41 PM UTC
Nous continuons à travailler avec Sovos afin d'investiguer et d'atténuer le problème affectant le processus d'intégration de la facturation électronique (E-Invoicing). Bien que certaines demandes d'intégration restent affectées, la majorité des demandes sont traitées avec succès. L'enquête est toujours en cours. ------------------------------------------------------------------ We are continuing to work with Sovos to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. The investigation remains ongoing.
- resolved Sep 07, 2026, 09:13 AM UTC
This incident has been resolved.
Notice September 3, 2026 Notifications Service - Partial Outage 23h 19m Payments Out Service, Sage Business Cloud Payroll, Sage ACS, Sage SFD
Started Sep 03, 2026, 11:40 AM UTC· resolved Sep 04, 2026, 10:59 AM UTC
- monitoring Sep 03, 2026, 11:40 AM UTC
Le service fonctionne comme prévu. Notre priorité est d'éviter toute récidive, et nous surveillons donc de près le service. Les produits et services concernés sont : - Sage Business Cloud Payroll - Payments Out Service - Sage ACS - Sage Accès PA (SAPA) - Sage SFD ----------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. The impacted product/services include: - Sage Business Cloud Payroll - Payments Out Service - Sage ACS - Sage Accès PA (SAPA) - Sage SFD
- monitoring Sep 03, 2026, 03:06 PM UTC
Le service continue de fonctionner comme prévu. Nous avons prolongé la période de surveillance afin de suivre de près le service et d'éviter toute récidive. ----------------------------------------------------------- The service continues to operate as expected. We have extended the monitoring period to closely monitor the service to avoid a reoccurrence.
- resolved Sep 04, 2026, 10:59 AM UTC
Le problème est résolu et le service continue de fonctionner comme prévu. ------------------------------------------------------------------------------ The issue is resolved and the service continues to perform as expected.
Minor September 3, 2026 Sage.com Websites - Degraded Performance 35m Sage.com Websites, Sage.com Websites, Sage.com Websites, Sage.com Websites and 1 more
Started Sep 03, 2026, 10:04 AM UTC· resolved Sep 03, 2026, 10:40 AM UTC
- investigating Sep 03, 2026, 10:04 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- resolved Sep 03, 2026, 10:40 AM UTC
An issue was identified where www.sage.com website was not reachable when manually connecting to it using https://sage.com. The redirect to www.sage.com was not working. The issue is resolved and the service is available and performing as expected.
Minor September 2, 2026 HMRC - MTD - Operational 18h 18m Brightpearl, Making Tax Digital (MTD), Sage 50, Sage 200 Professional SPC (UKI) and 3 more
Started Sep 02, 2026, 02:22 PM UTC· resolved Sep 03, 2026, 08:41 AM UTC
- identified Sep 02, 2026, 02:22 PM UTC
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: - Sage Partner Edition (VAT Centre) - Sage Personal Tax (Personal Tax Viewer) - Sage Business Cloud Accounting UK (MTD VAT Submissions) - Sage Sole Trader - Making Tax Digital (MTD) - Sage 200 Standard (UKI) - Sage 200 Professional SPC (UKI) - Sage 50 UK - Brightpearl - Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
- monitoring Sep 02, 2026, 09:29 PM UTC
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.
- resolved Sep 03, 2026, 08:41 AM UTC
This issue is resolved. All services continue to perform as expected.
Major September 1, 2026 Sage Identity Service - Degraded Performance 21m Sage ID, Sage ID, Sage ID, Sage ID and 1 more
Started Sep 01, 2026, 03:51 PM UTC· resolved Sep 01, 2026, 04:13 PM UTC
- investigating Sep 01, 2026, 03:51 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- resolved Sep 01, 2026, 04:13 PM UTC
We identified that earlier today there was an issue preventing global customers from logging into all services and products. The issue is now resolved and the service is available and performing as expected.
Minor September 1, 2026 Sage Identity Service - Partial Outage 3h 18m Sage 50 Accounts, Sage 50 Payroll, Sage Business Cloud Accounting (UKI), Sage Business Cloud Payroll and 1 more
Started Sep 01, 2026, 11:41 AM UTC· resolved Sep 01, 2026, 03:00 PM UTC
- investigating Sep 01, 2026, 11:41 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 01, 2026, 12:19 PM UTC
We have identified an issue affecting a small subset of customers in the UK who are experiencing intermittent login issues when attempting to log in to various applications. While some customers are eventually able to log in successfully, others continue to experience login challenges. Some of the products potentially impacted/affected: SBC Accounting UKI SBC Payroll UKI Sage 50 Payroll Sage 50 Accounts Sage 200 We are currently investigating.
- resolved Sep 01, 2026, 03:00 PM UTC
The issue is resolved and the service is available and performing as expected.