Reckon Outage History

Started Aug 28, 2026, 09:53 AM UTC· resolved Aug 28, 2026, 10:05 AM UTC

1. investigating Aug 28, 2026, 09:53 AM UTC

   Reckon Accounts Hosted is currently experiencing issues. The cause has been identified, and we expect service to be restored within approximately 15 minutes. We apologise for the inconvenience.

2. resolved Aug 28, 2026, 10:05 AM UTC

   Reckon Accounts Hosted issue is now resolved.

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Started Jun 16, 2026, 09:30 PM UTC· resolved Jun 16, 2026, 10:40 PM UTC

1. investigating Jun 16, 2026, 09:44 PM UTC

   We are currently investigating an issue affecting some users attempting to log in to Reckon Accounts Hosted. Users may receive an error when trying to authenticate. Users already logged in are not expected to be impacted. Not all users are affected. If you are unable to log in, please try again later. Our team are actively investigating the root cause. We have raised a support case with our infrastructure provider and are reviewing our authentication certificates. We will provide further updates as our investigation progresses.

2. resolved Jun 16, 2026, 10:40 PM UTC

   The issue has now been resolved. You should be able to log i to Reckon Accounts Hosted.

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Started Oct 27, 2025, 12:02 AM UTC· resolved Oct 27, 2025, 09:44 PM UTC

1. investigating Oct 27, 2025, 12:02 AM UTC

   Some users are currently experiencing issues downloading PDF documents when using Chrome or Edge. The browser may show an error such as “Couldn’t download - Network issue” or “Check internet connection.” As a temporary workaround, you can select Print and choose Save as PDF to save a copy of the document. Our team is investigating the issue and will provide an update once it has been resolved. Thank you for your patience.

2. resolved Oct 27, 2025, 09:44 PM UTC

   Resolved: PDF Download Issue in Chrome and Edge We’ve resolved an issue that was affecting some users when downloading PDF documents using Chrome or Edge. This issue has now been fixed, and downloads should work as expected. Thank you for your patience while we worked to resolve this.

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Started Aug 29, 2025, 12:22 AM UTC· resolved Aug 29, 2025, 04:23 AM UTC

1. investigating Aug 29, 2025, 12:22 AM UTC

   📢 Status Notification – Printing Issues We’re aware of an issue preventing printing and PDF generation in Reckon Accounts Hosted. Our team is investigating this as a priority. We’ll provide updates as soon as possible. Thank you for your patience.

2. investigating Aug 29, 2025, 01:15 AM UTC

   📢 Status Notification – Printing Issues We’re still actively investigating the issue preventing printing and PDF generation in Reckon Accounts Hosted. Thank you for your patience while our team works on resolving this.

3. investigating Aug 29, 2025, 02:04 AM UTC

   📢 Status Update – Printing Issues The issue preventing printing and PDF generation in Reckon Accounts Hosted has been confirmed as a fault with an upstream service provider. The service provider is actively investigating, and we’ll share further updates as they become available. You can also refer to the Reckon Community post for updates and available workarounds.

4. investigating Aug 29, 2025, 02:56 AM UTC

   📢 Status Update – Printing Issues The issue preventing printing and PDF generation in Reckon Accounts Hosted has been confirmed as a fault with an upstream service provider. The service provider is still actively investigating. Customers can also refer to the Reckon Community post for updates and available workarounds.

5. investigating Aug 29, 2025, 03:36 AM UTC

   📢 Status Update – Printing Issues The upstream service provider has identified the cause of the issue preventing printing and PDF generation in Reckon Accounts Hosted. They are working on resolving it and currently expect a resolution in the next 90 minutes. You can also refer to the Reckon Community post for updates and available workarounds.

6. investigating Aug 29, 2025, 04:23 AM UTC

   📢 Printing Issues – Reckon Accounts Hosted The rollback of changes that caused the printing and PDF generation issue in Reckon Accounts Hosted has been completed. Users will need to launch a new session for printing to be available again. Existing sessions may still experience the issue. For more information and guidance, please refer to the Reckon Community post.

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Started Aug 21, 2025, 04:49 AM UTC· resolved Aug 21, 2025, 04:57 AM UTC

1. investigating Aug 21, 2025, 04:49 AM UTC

   We are currently investigating a reported issue affecting Hosted login and API connectivity. Users may be unable to log in or access hosted services. The team is looking into this to identify the root cause. Updates to follow as we isolate the issue.

2. resolved Aug 21, 2025, 04:57 AM UTC

   The root cause has been identified and resolved. Awaiting final confirmation.

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Started Jun 25, 2025, 09:50 PM UTC· resolved Jun 26, 2025, 12:50 AM UTC

1. investigating Jun 25, 2025, 10:05 PM UTC

   We are aware of an issue affecting all users when attempting to open Reckon Accounts Hosted: Error Message: “Unable to log in. Certificate-based authentication is not available.” This can occur after launching the application. If you encounter this message, please re-enter your Hosted Account password and click Sign In to continue. Our team is actively investigating and working to resolve this. We appreciate your patience and understanding.

2. investigating Jun 25, 2025, 11:03 PM UTC

   Our upstream service provider has identified the issue and is actively working on a resolution. We’ll provide an update as soon as more information becomes available. At this time, we do not have an estimated resolution timeframe.

3. investigating Jun 25, 2025, 11:28 PM UTC

   There’s no new update at this time. Our upstream provider is still working on the issue. We appreciate your patience and will share more info as soon as it becomes available.

4. investigating Jun 26, 2025, 12:00 AM UTC

   The issue has been identified by our upstream service provider, who has made further progress toward a resolution. At this stage, we do not have an estimated time for when it will be resolved.

5. investigating Jun 26, 2025, 12:30 AM UTC

   Our upstream service provider has made progress toward resolving the issue, but there’s no new update at this time. We still don’t have an estimated resolution time. Thank you for your continued patience.

6. resolved Jun 26, 2025, 12:50 AM UTC

   The login issue affecting Reckon Accounts Hosted has now been resolved. Users should now be able to access the application without error.

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