Ravelin Outage History

Pingoru has recorded 8 incidents for Ravelin: 8 in the last 12 months and 3 in the last 90 days.

8incidents recorded

8last 12 months

3last 90 days

2 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Ravelin in April 2026, so earlier months are not shown. Hover a bar for its value.

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Incidents, newest first

Started Oct 20, 2026, 08:08 AM UTC· resolved Oct 20, 2026, 02:30 PM UTC

monitoring Oct 20, 2026, 08:08 AM UTC

Revolut issued cards are failing 3DS authentications. There appears to be an issue on the Revolut platform. You can track the status of Revolut here: https://www.revolut.com/system-status/ Cards from other issuers are being processed normally. We will continue to monitor the situation carefully. We are sorry for any inconvenience.
monitoring Oct 20, 2026, 09:19 AM UTC

The source of impacted 3DS authentications is an issue on the Google Cloud Platform in region Europe West 2. https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj We have noticed the following Issuers' ACS have been impacted. • 3DS_LOA_ACS_RELT_020301_01127 (Revolut) • 3DS_LOA_ACS_OPES_020301_00996 (Openway Europe S.A) We will continue to monitor the situation.
monitoring Oct 20, 2026, 01:52 PM UTC

We are no longer seeing a high level of failed authentications for Revolut cards. However the Revolut status page and Google Cloud Platform are still showing the incident as ongoing. We are continuing to monitor the platform carefully. We are sorry for any inconvenience.
monitoring Oct 20, 2026, 02:29 PM UTC

The previous incident has been now been resolved. We are sorry for any inconvenience.
resolved Oct 21, 2026, 07:59 AM UTC

The previous incident has been now been resolved. We are sorry for any inconvenience.

Minor September 3, 2026 Ravelin dashboard errors 5h 36m Ravelin Dashboard, Ravelin Dashboard

Started Sep 03, 2026, 11:01 AM UTC· resolved Sep 03, 2026, 04:38 PM UTC

investigating Sep 03, 2026, 11:01 AM UTC

We are aware that some users are receiving errors when accessing the Ravelin dashboard. We are currently investigating the cause and will post updates here as we know more.
investigating Sep 03, 2026, 11:12 AM UTC

We rolled back the changes which were causing the dashboard errors, and saw the errors stop at approximately 10:45 UTC. We are continuing to investigate the root cause of the issue.
monitoring Sep 03, 2026, 11:27 AM UTC

The dashboard is operational again, errors have stopped. We are continuing to monitor for any further dashboard errors and continuing to investigate the root cause.
resolved Sep 03, 2026, 04:38 PM UTC

The previous incident has been now been resolved. We are sorry for any inconvenience.

Minor September 1, 2026 3DS traffic via US cluster is degraded 1h 40m 3DS API, 3DS API

Started Sep 01, 2026, 03:21 PM UTC· resolved Sep 01, 2026, 05:01 PM UTC

investigating Sep 01, 2026, 03:21 PM UTC

We are experiencing increased error rates from our 3DS API. US based traffic is being rerouted to our EU cluster for processing, so you may experience elevated response times. We are currently in the process of repairing our US cluster. We are investigating to discover the cause. Please check back here for further updates.
monitoring Sep 01, 2026, 03:44 PM UTC

Our US cluster has recovered and is processing traffic normally again. Google have identified the issued described below: Virtual Private Cloud (VPC) - VM to VM communication - VM to VM communication over internal IPs In the following locations: - asia-east1 (active) - us-central1 (active) This impacted the connectivity of our components running the us-central1 region. We shall continue to monitor the situation.
monitoring Sep 01, 2026, 04:22 PM UTC

Google have now posted details of the on-going incident here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev We will continue to monitor the 3DS API. We are sorry for any inconvenience.
resolved Sep 01, 2026, 05:01 PM UTC

The previous incident has been now been resolved. We are sorry for any inconvenience.

Started Jul 09, 2026, 04:32 PM UTC· resolved Jul 09, 2026, 07:31 PM UTC

investigating Jul 09, 2026, 05:10 PM UTC

We are seeing a small number of errors periodically due to an issue in our aggregations service. We are currently investigating.
identified Jul 09, 2026, 05:34 PM UTC

We have identified the issue and have mitigations in place such that the api should no longer be returning errors. We are continuing to monitor and address the root cause.
monitoring Jul 09, 2026, 05:42 PM UTC

We have stopped returning 500s. We are monitoring the situation.
resolved Jul 09, 2026, 07:31 PM UTC

The incident has been resolved.

Started Jun 18, 2026, 03:47 PM UTC· resolved Jun 18, 2026, 04:11 PM UTC

monitoring Jun 18, 2026, 03:47 PM UTC

An issue regarding datalist configuration caused an increase in errors returned from the PSP API. This has now been resolved and we are monitoring.
resolved Jun 18, 2026, 04:11 PM UTC

API performance has returned to expected performance levels

Minor March 2, 2026 Service Disruption - Explore Feature 7m Ravelin Dashboard

Started Mar 02, 2026, 04:40 PM UTC· resolved Mar 02, 2026, 04:48 PM UTC

monitoring Mar 02, 2026, 04:40 PM UTC

Between 14:46 and 15:47 (UTC), some clients experienced 500 errors when accessing the Explore Customers and Orders features in the Dashboard. This was caused by a code deployment that inadvertently removed functionality required for filters in Explore. We have rolled back the problematic deployment and confirmed that the Explore feature is now functioning normally. All services have been restored to their previous stable state.
resolved Mar 02, 2026, 04:48 PM UTC

The dashboard is now fully operational.