Person Centred Software Outage History
Person Centred Software is up right nowPingoru has recorded 52 incidents for Person Centred Software: 52 in the last 12 months and 35 in the last 90 days.
Incidents, newest first
Minor June 29, 2026 Performance Issues with mCare on Database Shard B - Affecting 12% of Customers 24m Care Delivery, API, Monitor, GP Connect and 6 more
Started Jun 29, 2026, 10:55 AM UTC· resolved Jun 29, 2026, 11:19 AM UTC
- investigating Jun 29, 2026, 10:55 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Jun 29, 2026, 10:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 29, 2026, 11:04 AM UTC
We have implemented a fix and are closely monitoring the system to confirm it is performing as expected. You may find that things are already feeling faster and more stable. If you are still experiencing any issues, please do let us know. We will confirm full resolution as soon as we are satisfied everything is back to normal. Thank you again for bearing with us.
- monitoring Jun 29, 2026, 11:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 29, 2026, 11:19 AM UTC
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Minor June 25, 2026 UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers 43m Care Delivery, API, Monitor, GP Connect and 6 more
Started Jun 25, 2026, 09:09 PM UTC· resolved Jun 25, 2026, 09:53 PM UTC
- identified Jun 25, 2026, 09:09 PM UTC
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
- monitoring Jun 25, 2026, 09:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 09:53 PM UTC
This incident has been resolved.