PayU Latam Outage History
PayU Latam is up right nowPingoru has recorded 86 incidents for PayU Latam: 86 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 24 | 98 of 744 (13%) |
| June 2026 | 4 | 28 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 4 | 8 of 744 (1%) |
| September 2026 | 2 | 7 of 720 (1%) |
| October 2026 | 2 | 5 of 592 (1%) |
Incidents, newest first
Minor November 14, 2025 Degradation with Payment PSE AND PSE AVANZA COLOMBIA 3h 21m ACH-PSE, PSE AVANZA
Started Nov 14, 2025, 09:34 PM UTC· resolved Nov 15, 2025, 12:56 AM UTC
- investigating Nov 14, 2025, 09:34 PM UTC
Dear Customer Since 16:10 GMT - 5 we are having problems with PSE AND PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 15, 2025, 12:56 AM UTC
Dear Customer, Since 17:26 GMT - 5. The incident has been resolved, PSE AND PSE AVANZA in COLOMBIA for the PAYU platform is operational and functional. Sincerely, PayU customer service.
Minor November 14, 2025 Incident with Payment Network Credibanco 23m Credibanco Visa, Credibanco Mastercard
Started Nov 14, 2025, 10:06 AM UTC· resolved Nov 14, 2025, 10:29 AM UTC
- investigating Nov 14, 2025, 10:06 AM UTC
Dear Customer, Since 05:30 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Sincerely, Customer Service PayU. Estimado cliente, Desde las 05:30 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Cordialmente, Servicio al cliente PayU
- resolved Nov 14, 2025, 10:29 AM UTC
Dear Customer Since 05:15 GMT-5 the incident has been resolved, the payment network processes without problems Sincerely, Customer Service PayU. Estimado Cliente Desde las 05:15 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad Cordialmente, Servicio al cliente PayU
Minor November 13, 2025 PAYU PLATFORM DEGRADATION 57m PayU Payments API, PayU Web Checkout
Started Nov 13, 2025, 06:52 PM UTC· resolved Nov 13, 2025, 07:49 PM UTC
- investigating Nov 13, 2025, 06:52 PM UTC
Dear Customer Since 13:42 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 13, 2025, 07:49 PM UTC
Dear Customer, As part of the ongoing updates to our platform, scheduled maintenance today a degradation was observed on some networks since 13:42 UTC -5 until 14:33UTC -5 The incident has been resolved and processing is now normal.
Minor November 11, 2025 Degradation with Payment AMEX Argentina 3d 2h Amex
Started Nov 11, 2025, 01:58 PM UTC· resolved Nov 14, 2025, 04:17 PM UTC
- investigating Nov 11, 2025, 01:58 PM UTC
Dear Customer Since 02:06 GMT - we are having problems with AMEX in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 14, 2025, 04:17 PM UTC
Dear Customer, Since 01:22 GMT-5. the problem has been solved, AMEX in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor November 10, 2025 Degradation with Payment AMEX in ARGENTINA 4h 27m Amex
Started Nov 10, 2025, 07:27 PM UTC· resolved Nov 10, 2025, 11:55 PM UTC
- investigating Nov 10, 2025, 07:27 PM UTC
Dear Customer Since 14:10 GMT - 5 we are having problems with AMEX in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 10, 2025, 11:55 PM UTC
Dear Customer, Since 18:50 GMT-5. the problem has been solved, AMEX in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor November 8, 2025 Degradation with Payment Fiserv Mexico 1h 6m Fiserv Mastercard, Fiserv Visa
Started Nov 08, 2025, 07:03 PM UTC· resolved Nov 08, 2025, 08:09 PM UTC
- investigating Nov 08, 2025, 07:03 PM UTC
Dear Customer Since 13:30 GMT -5 we are having problems with FISERV in Mexico for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 08, 2025, 08:09 PM UTC
Dear Customer, Since 14:07hs. the problem has been solved, FISERV in Mexico for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor November 6, 2025 Degradation with Payment PRISMA Argentina 3h 30m Prisma Mastercard, Prisma Visa
Started Nov 06, 2025, 10:03 PM UTC· resolved Nov 07, 2025, 01:33 AM UTC
- investigating Nov 06, 2025, 10:03 PM UTC
Dear Customer Since 16:36 GMT - we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 07, 2025, 01:33 AM UTC
Dear Customer, Since 16:54 hs. the problem has been solved,PRISMA in Argentina for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor October 31, 2025 Incident with Payment PROCESOS MC PE 2h 22m Izipay (Procesos MC) Amex, Izipay (Procesos MC) Visa
Started Oct 31, 2025, 12:05 AM UTC· resolved Oct 31, 2025, 02:27 AM UTC
- investigating Oct 31, 2025, 12:05 AM UTC
Dear Customer Since 18:20 GMT - 5 we are experiencing problems with PROCESOS MC in PERU for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service
- resolved Oct 31, 2025, 02:27 AM UTC
Dear Customer, Since 17:20 hs. GMT - 5 the problem has been solved,PROCESOS MC in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor October 30, 2025 Degradation with Payment MOVII COLOMBIA 2h 53m Movii Visa, Movii Mastercard
Started Oct 30, 2025, 11:35 PM UTC· resolved Oct 31, 2025, 02:29 AM UTC
- investigating Oct 30, 2025, 11:35 PM UTC
Dear Customer Since 06:10 GMT - 5 we are having problems with MOVII in COLOMBIA for PayU platform, declined transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Oct 31, 2025, 02:29 AM UTC
Dear Customer, Since 18:33 hs. GMT - 5 the problem has been solved,MOVII in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Major October 28, 2025 Degradation with Payment Network PSE-AVANZA 33m ACH-PSE
Started Oct 28, 2025, 01:47 PM UTC· resolved Oct 28, 2025, 02:21 PM UTC
- investigating Oct 28, 2025, 01:47 PM UTC
Dear Customer Since 08:10 GMT -5 we are experiencing problems with the payment network PSE-AVANZA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Sincerely, Customer Service PayU. Estimado Cliente Desde las 08:10 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Cordialmente, Servicio al cliente PayU
- resolved Oct 28, 2025, 02:21 PM UTC
Dear Customer, Since 09:02 GMT -5 . the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service. Estimado Cliente Desde las 09:02 GMT -5, el problema se ha solucionado. El sistema ACH-PSE en COLOMBIA para la plataforma PAYU GPO Latam funciona con normalidad. Se confirma la estabilidad de la red y se evidencia la normalidad de las transacciones. Cordialmente, Servicio al cliente PayU