PayU Latam Outage History
PayU Latam is up right nowPingoru has recorded 86 incidents for PayU Latam: 86 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 24 | 98 of 744 (13%) |
| June 2026 | 4 | 28 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 4 | 8 of 744 (1%) |
| September 2026 | 2 | 7 of 720 (1%) |
| October 2026 | 2 | 5 of 592 (1%) |
Incidents, newest first
Notice May 5, 2026 Degradation with Payment PSE COLOMBIA 8h 24m ACH-PSE
Started May 05, 2026, 02:05 AM UTC· resolved May 05, 2026, 10:29 AM UTC
- investigating May 05, 2026, 02:05 AM UTC
Dear Customer Since 20:50 GMT 5 we are having problems with PSE in Colombia for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 05, 2026, 10:29 AM UTC
Dear Customer, Since 21:41 GMT 5 . the problem has been solved,PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 4, 2026 Incident with Payment BRE-B REDEBAN in COLOMBIA 5h 34m BRE-B REDEBAN
Started May 04, 2026, 05:20 AM UTC· resolved May 04, 2026, 10:54 AM UTC
- investigating May 04, 2026, 05:20 AM UTC
Dear Customer Since 00:00 GMT - 5 we are experiencing problems with BRE-B REDEBAN in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service
- resolved May 04, 2026, 10:54 AM UTC
Dear Customer, The incident has been resolved, BRE-B REDEBAN in COLOMBIA for the PayU platform in the last 50 minutes is operating. Sincerely, PayU customer service.
Minor April 30, 2026 BBVA Entity in MEXICO 5h 21m BBVA (Bancomer) Visa
Started Apr 30, 2026, 10:47 PM UTC· resolved May 01, 2026, 04:09 AM UTC
- investigating Apr 30, 2026, 10:47 PM UTC
Dear Customer Since 12:57 GMT - 5 we are having problems with BBVA in MEXICO for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 01, 2026, 04:09 AM UTC
Dear Customer, Since 18:46 GMT-5 the problem has been solved, BBVA in MEXICO for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Critical April 16, 2026 Incident with Payment ACH-PSE / PSE Avanza Colombia 39m ACH-PSE
Started Apr 16, 2026, 09:53 PM UTC· resolved Apr 16, 2026, 10:33 PM UTC
- investigating Apr 16, 2026, 09:53 PM UTC
Dear Customer Since 15:30 GMT - 5 the PSE AND PSE AVANZA payment Network in COLOMBIA is Degraded, declined transactions increased A Big subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Apr 16, 2026, 10:33 PM UTC
Dear Customer, The incident has been resolved, PSE AND PSE AVANZA in Colombia for the PayU platform in the last 33 minutes is operating. Sincerely, PayU customer service.
Minor April 11, 2026 Degradation with Payment ACH-PSE AVANZA in COLOMBIA 41m PSE AVANZA
Started Apr 11, 2026, 01:32 PM UTC· resolved Apr 11, 2026, 02:13 PM UTC
- investigating Apr 11, 2026, 01:32 PM UTC
Dear Customer Since 07:50 GMT - 5 we are experiencing problems with PSE AVANZA in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Apr 11, 2026, 02:13 PM UTC
Dear Customer, Since 09:03 GMT-5 the problem has been solved, PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Major March 26, 2026 Degradation with Payment PSE BANCOLOMBIA 12h 58m ACH-PSE, PSE AVANZA
Started Mar 26, 2026, 08:36 PM UTC· resolved Mar 27, 2026, 09:34 AM UTC
- investigating Mar 26, 2026, 08:36 PM UTC
Dear Customer Since 14:44 GMT -5 we are having problems with PSE - BANCOLOMBIA in Colombia for PayU platform, decline transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Mar 27, 2026, 09:34 AM UTC
Dear Customer, Since 22:20 hs. the problem has been solved,PSE - BANCOLOMBIA in Colombia for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor March 17, 2026 Degradation with Payment ACH-PSE Colombia 36m ACH-PSE
Started Mar 17, 2026, 01:05 AM UTC· resolved Mar 17, 2026, 01:42 AM UTC
- investigating Mar 17, 2026, 01:05 AM UTC
Dear Customer Since 19:30 GMT - we are having problems with ACH-PSE in Colombia for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Mar 17, 2026, 01:42 AM UTC
Dear Customer, Since 20:14 hs. the problem has been solved, ACH - PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Major March 16, 2026 Degradation with Payment Network PSE 1h 16m ACH-PSE
Started Mar 16, 2026, 03:03 PM UTC· resolved Mar 16, 2026, 04:19 PM UTC
- investigating Mar 16, 2026, 03:03 PM UTC
Dear Customer Since 9:56 GMT -5 we are experiencing problems with the payment network PSE in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Sincerely, Customer Service PayU. Estimado Cliente Desde las 9:56 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Cordialmente, Servicio al cliente PayU
- investigating Mar 16, 2026, 04:19 PM UTC
Dear Customer Since 10:40 GMT-5 the incident has been resolved, the payment method processes without problems. Sincerely, Customer Service PayU. Estimado Cliente Desde las 10:40 GMT-5 se ha solucionado el incidente, el medio de pago procesa con normalidad. Cordialmente, Servicio al cliente PayU
- resolved Mar 16, 2026, 04:19 PM UTC
This incident has been resolved.
Minor March 13, 2026 Degradation with Payment PSE AND PSE_AVANZA in COLOMBIA 3h 2m ACH-PSE, PSE AVANZA, Nequi
Started Mar 13, 2026, 06:49 PM UTC· resolved Mar 13, 2026, 09:51 PM UTC
- investigating Mar 13, 2026, 06:49 PM UTC
Dear Customer Since 13:43 GMT - 5 we are having problems with PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- investigating Mar 13, 2026, 08:04 PM UTC
Estimado Cliente Informamos que persisten las fallas con el medio de pago PSE (ACH), este inconveniente está afectando a Nequi y los comercios que procesan por medio de este método de pago a través de PayU. Continuamos trabajando en conjunto con ACH para solucionar lo más pronto posible. Dear Customer, We would like to inform you that issues with the PSE (ACH) payment method are still ongoing. This problem is affecting Nequi and merchants who process payments using this method through PayU. We are continuing to work closely with ACH to resolve the issue as soon as possible. Sincerely, PayU customer service.
- resolved Mar 13, 2026, 09:51 PM UTC
Dear Customer, Since the 14:40 the problem has been solved, ACH-PSE and PSE-AVANZA in Colombia for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.
Minor February 22, 2026 Degradation with Payment ACH-PSE and PSE AVANZA in COLOMBIA 1d 23h PSE AVANZA
Started Feb 22, 2026, 02:38 PM UTC· resolved Feb 24, 2026, 01:45 PM UTC
- investigating Feb 22, 2026, 02:38 PM UTC
Dear Customer Since 09:00 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Feb 24, 2026, 01:45 PM UTC
Dear Customer, Since 00:37 GMT - 5, the problem has been solved,ACH-PSE and PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor February 20, 2026 Degradation with Payment IZIPAY in PERU 3h 44m Izipay (Procesos MC) Mastercard, Izipay (Procesos MC) Amex, Izipay (Procesos MC) Visa
Started Feb 20, 2026, 12:41 PM UTC· resolved Feb 20, 2026, 04:25 PM UTC
- investigating Feb 20, 2026, 12:41 PM UTC
Dear Customer Since 07:20 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Feb 20, 2026, 04:25 PM UTC
Dear Customer, Since 11:15 GMT-5 the problem has been solved,IZIPAY in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Major February 15, 2026 Degradation with Payment KLAP in CHILE 1h 16m Klap (Multicaja)
Started Feb 15, 2026, 02:19 AM UTC· resolved Feb 15, 2026, 03:36 AM UTC
- investigating Feb 15, 2026, 02:19 AM UTC
Dear Customer Since 21:08 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Feb 15, 2026, 03:36 AM UTC
Dear Customer, Since 21:55 hs. GMT - 5 the problem has been solved,KLAP in CHILE for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor February 3, 2026 Degradation with Payment ACH-PSE NEQUI in COLOMBIA 59m ACH-PSE, PSE AVANZA
Started Feb 03, 2026, 04:32 PM UTC· resolved Feb 03, 2026, 05:31 PM UTC
- investigating Feb 03, 2026, 04:32 PM UTC
Dear Customer Since 11:26 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- identified Feb 03, 2026, 04:32 PM UTC
Dear Customer, PSE-ACH has updated its list of banks, disabling Nequi due to the incident and the entity is still under review. Sincerely, PayU customer service.
- resolved Feb 03, 2026, 05:31 PM UTC
Dear Customer, Since 12:10 GMT-5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor February 3, 2026 Degradation with Payment ACH-PSE AVANZA-NEQUI 1h 46m ACH-PSE, PSE AVANZA
Started Feb 03, 2026, 02:26 PM UTC· resolved Feb 03, 2026, 04:12 PM UTC
- investigating Feb 03, 2026, 02:26 PM UTC
Dear Customer Since 09:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- identified Feb 03, 2026, 03:04 PM UTC
Dear Customer, PSE-ACH has updated its list of banks, disabling Nequi due to the incident and the entity is still under review. Sincerely, PayU customer service.
- resolved Feb 03, 2026, 04:12 PM UTC
Dear Customer, Since 11:00 GMT-5 the problem has been solved,ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor February 2, 2026 Degradation with Payment ACH_PSE AND PSE_AVANZA COLOMBIA 2h 53m ACH-PSE, PSE AVANZA
Started Feb 02, 2026, 11:56 PM UTC· resolved Feb 03, 2026, 02:50 AM UTC
- investigating Feb 02, 2026, 11:56 PM UTC
Dear Customer Since 18:50 GMT - 5 we are having problems with ACH_PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Feb 03, 2026, 02:50 AM UTC
Dear Customer, Since 19:50 hs.GMT - 5 the problem has been solved,ACH_PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor January 26, 2026 Incident with Payment Network PSE BANCOLOMBIA 55m Colombia Payment Processing, Bancolombia Bank
Started Jan 26, 2026, 03:21 PM UTC· resolved Jan 26, 2026, 04:16 PM UTC
- investigating Jan 26, 2026, 03:21 PM UTC
Dear Customer Since 09:15 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error. Estimado Cliente Desde las 09:15 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores. Cordialmente, Servicio al cliente PayU
- investigating Jan 26, 2026, 04:14 PM UTC
Dear Customer Since 10:30 GMT -5, BANCOLOMBIA the incident has been resolved, the payment platform works with no incidents. Sincerely Customer Service PayU. Estimado Cliente Desde las 10:30 GMT -5 BANCOLOMBIA ha solucionado el incidente, el medio de pago procesa con normalidad. Cordialmente, Servicio al cliente PayU
- resolved Jan 26, 2026, 04:16 PM UTC
This incident has been resolved.
Minor January 6, 2026 Degradation with Payment <PAYMENT> <COUNTRY> 1h 35m ACH-PSE, PSE AVANZA
Started Jan 06, 2026, 06:30 PM UTC· resolved Jan 06, 2026, 08:05 PM UTC
- investigating Jan 06, 2026, 06:30 PM UTC
Dear Customer Since 13:20 GMT - 5 we are having problems with PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Jan 06, 2026, 08:05 PM UTC
Dear Customer Since 14:25 GMT -5, the incident has been resolved, the payment platform works with no incidents. Estimado Cliente Desde las 14:25 GMT -5 se ha solucionado el incidente, el medio de pago procesa con normalidad Sincerely, PayU customer service.
Minor December 19, 2025 Degradation with Payment ACH-PSE and PSE AVANZA 3h 21m ACH-PSE, PSE AVANZA
Started Dec 19, 2025, 05:57 PM UTC· resolved Dec 19, 2025, 09:19 PM UTC
- investigating Dec 19, 2025, 05:57 PM UTC
Dear Customer Since 12:45 GMT - 5 we are having problems with ACH-PSE and PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ABANDONED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Dec 19, 2025, 09:19 PM UTC
Dear Customer, Since the 15:15 GMT - 5 the problem has been solved, ACH-PSE AND PSE_AVANZA in COLOMBIA for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.
Minor December 5, 2025 Degradation with Payment PRISMA ARGENTINA 41m Prisma Mastercard, Prisma Visa
Started Dec 05, 2025, 01:27 AM UTC· resolved Dec 05, 2025, 02:08 AM UTC
- investigating Dec 05, 2025, 01:27 AM UTC
Dear Customer Since 20:15 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Dec 05, 2025, 02:08 AM UTC
Dear Customer, Since 20:27 hs. the problem has been solved,PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor December 4, 2025 Degradation with Payment PRISMA AR Argentina 10h 28m Prisma Mastercard, Prisma Naranja, Prisma Visa
Started Dec 04, 2025, 12:20 AM UTC· resolved Dec 04, 2025, 10:48 AM UTC
- investigating Dec 04, 2025, 12:20 AM UTC
Dear Customer Since 18:43 GMT -5 we are having problems with PRISMA- AR in for Argentina PayU platform, erroneous transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Dec 04, 2025, 10:48 AM UTC
Dear Customer, Since 1:25 hs. the problem has been solved, PRISMA- AR in Argentina for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor November 30, 2025 Degradation with Payment Methods Argentine 14m Prisma Mastercard, Prisma Naranja, Prisma Visa
Started Nov 30, 2025, 10:33 AM UTC· resolved Nov 30, 2025, 10:47 AM UTC
- investigating Nov 30, 2025, 10:33 AM UTC
Dear Customer Since 04:52 GMT -5 we are having problems with PRISMA- AR in for Argentina PayU platform, erroneous transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 30, 2025, 10:47 AM UTC
Dear Customer, Since the 05:31 GMT-5 the problem has been solved, PRISMA-AR in Argentina for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.
Minor November 27, 2025 Degradation with Payment PSE-ACH-NEQUI Colombia 46m ACH-PSE
Started Nov 27, 2025, 02:53 PM UTC· resolved Nov 27, 2025, 03:40 PM UTC
- investigating Nov 27, 2025, 02:53 PM UTC
Dear Customer Since 9:28 GMT - we are having problems with ACH PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED and BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 27, 2025, 03:40 PM UTC
Dear Customer, Since 10:14 the incident has been resolved, ACH PSE - NEQUI in Colombia for the PAYU platform is operational and functional Sincerely, PayU customer service.
Minor November 23, 2025 Degradation with Payment NIUBIZ in PERU 22m Niubiz (Visanet) Visa, Niubiz (Visanet) Mastercard
Started Nov 23, 2025, 07:16 AM UTC· resolved Nov 23, 2025, 07:38 AM UTC
- investigating Nov 23, 2025, 07:16 AM UTC
Dear Customer Since 02:03 GMT - 5 we are having problems with NIUBIZ in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 23, 2025, 07:38 AM UTC
Dear Customer, Since 02:27 GMT-5. The problem has been solved, NIUBIZ in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor November 20, 2025 Degradación en la red de pagos PSE-NEQUI 5h 19m ACH-PSE, PSE AVANZA
Started Nov 20, 2025, 12:28 AM UTC· resolved Nov 20, 2025, 05:48 AM UTC
- investigating Nov 20, 2025, 12:28 AM UTC
Dear Customer We are experiencing problems with the payment network PSE-PSE AVANZA-NEQUI in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 20, 2025, 05:48 AM UTC
Dear Customer, Since 22:30 hs UTC-5. the problem has been solved,PSE-PSE AVANZA-NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Major November 15, 2025 Degradation with Payment ACH-PSE NEQUI 1h 45m Nequi
Started Nov 15, 2025, 01:30 PM UTC· resolved Nov 15, 2025, 03:15 PM UTC
- investigating Nov 15, 2025, 01:30 PM UTC
Dear Customer Since 08:00 GMT - 5 we are having problems with ACH-PSE NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 15, 2025, 03:15 PM UTC
Dear Customer, Since 09:23 GMT -5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.