Pantheon Outage History

Started Jul 03, 2026, 06:50 AM UTC· resolved Jul 03, 2026, 02:00 PM UTC

1. identified Jul 03, 2026, 06:50 AM UTC

   Sites are unable to complete builds via Integrated Composer. Builds complete successfully but fail at the final step when the platform attempts to push build artifacts back to the site's Git repository. Customers will see their deploy workflow fail with a pre-receive hook declined error. No data loss is occurring. Live sites are not affected; only new code deployments are blocked. We have identified the root cause. A dependency version mismatch on a subset of our Git servers is causing a server-side pre-receive hook to crash when build artifacts are pushed. This is a Pantheon infrastructure issue and is not caused by any customer code or configuration. No action is required on your end. Do not make changes to your repository or Composer configuration. We will update this page as remediation progresses. We will update within 2 hours, or sooner if the status changes.

2. identified Jul 03, 2026, 09:20 AM UTC

   We have identified that this may partially affect spinning up of Multidev environments. We are continuing to work on a fix for this issue. The next update will be in 2 hours or as soon as we have more details.

3. monitoring Jul 03, 2026, 11:10 AM UTC

   A fix has been deployed, and the Dashboard is now displaying successful Git operations. We are monitoring the affected sites closely to ensure related features are functioning within expectation to confirm issues are completely resolved. We will provide a final update once the resolution is verified. If you continue to experience the same issue, please contact us directly at [email protected].

4. resolved Jul 03, 2026, 02:00 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 30, 2026, 06:15 PM UTC· resolved Jul 01, 2026, 06:49 PM UTC

1. investigating Jun 30, 2026, 06:15 PM UTC

   We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected. Our Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this platform latency. If you require immediate assistance for urgent concerns, please submit a support ticket or launch a live chat session. In the event the Dashboard becomes completely inaccessible, you can contact us directly at [email protected].

2. investigating Jun 30, 2026, 09:16 PM UTC

   We are continuing to investigate the root cause of the dashboard performance degradation. Users may still experience slow loading times. Live sites remain fully operational and unaffected. Our team is actively implementing a fix to restore normal operations. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at [email protected].

3. investigating Jul 01, 2026, 12:17 AM UTC

   We have made progress investigating the dashboard performance degradation and are pausing active remediation for today. Our team will continue work tomorrow to fully resolve the issue. Users may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected. We will provide the next update in approximately 6 hours. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at [email protected].

4. investigating Jul 01, 2026, 06:30 AM UTC

   There is no change to report at this time. Our team will resume work tomorrow to investigate and resolve the dashboard performance degradation. Users may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected. We will continue to provide updates as work progresses. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at [email protected].

5. investigating Jul 01, 2026, 12:20 PM UTC

   Our engineering team has resumed the investigation and is actively making progress. Users may continue to experience intermittent slow loading times in the Pantheon Dashboard. Live sites remain fully operational and are not affected by this issue. We understand the inconvenience this may cause and appreciate your patience as our investigation continues. We will provide our next update within the next 6 hours, or sooner if new information becomes available or meaningful progress is made. If you require immediate assistance and are unable to access the Support tab in your dashboard, please contact us directly at [email protected].

6. monitoring Jul 01, 2026, 06:11 PM UTC

   A fix has been deployed, and the Pantheon Dashboard is now performing normally with stable loading times. A runtime upgrade in our API layer recently reduced the size of an internal connection pool used for resolving service addresses. Under normal traffic, this caused requests to queue up waiting for available connections instead of being processed immediately, adding several seconds of delay to page loads and API responses across the dashboard. Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified. If you continue to experience any performance degradation, please contact us directly at [email protected].

7. resolved Jul 01, 2026, 06:49 PM UTC

   This incident has been resolved. The Pantheon Dashboard is performing normally, and loading times remain completely stable. Thank you for your patience while we worked to resolve this issue. If you experience any further difficulties, please contact us directly at [email protected].

Read the full incident report →

Started Jun 10, 2026, 06:34 AM UTC· resolved Jun 10, 2026, 12:07 PM UTC

1. investigating Jun 10, 2026, 06:34 AM UTC

   We are currently investigating degraded performance or failures in platform workflows. This may affect your ability to push code, create environments, or run scheduled tasks. Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

2. identified Jun 10, 2026, 07:11 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jun 10, 2026, 08:42 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Jun 10, 2026, 09:43 AM UTC

   We are continuing investigation on degraded dashboard performance and workflows. Earlier, this issue also caused brief, temporary 503 errors on a small subset of live customer environments. Our engineers have successfully resolved the 503 errors, and all live customer websites are currently online and serving traffic normally. Our team has identified the root cause and is actively working to restore dashboard access and workflow stability. We recommend pausing the deploying of new code to environments until the issue is resolved, at least if you experience issues. If you have any questions, please contact Pantheon Support.

5. monitoring Jun 10, 2026, 10:32 AM UTC

   A fix has been deployed, and the Pantheon Dashboard is now running normally with stable loading times. All platform background workflows have also returned to baseline operational levels. If you previously experienced a failed dashboard action or a stuck workflow, please reload your dashboard and retry the task now. Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified. If you continue to experience any performance degradation after reloading, please contact us directly at [email protected].

6. resolved Jun 10, 2026, 12:07 PM UTC

   Our Engineering team has verified that all platform services are fully restored and stable. The Pantheon Dashboard is performing normally, and all background workflows are processing successfully without any lingering delays. The underlying issue has been completely mitigated, and we have concluded our monitoring period. Thank you for your patience while we worked to resolve this. If you encounter any further issues, please open a ticket with us at [email protected].

Read the full incident report →

Started May 27, 2026, 06:13 PM UTC· resolved May 28, 2026, 05:40 AM UTC

1. investigating May 27, 2026, 06:13 PM UTC

   We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution. If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at [email protected].

2. identified May 27, 2026, 07:17 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 27, 2026, 08:25 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 28, 2026, 05:40 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 27, 2026, 04:22 PM UTC· resolved May 27, 2026, 09:59 PM UTC

1. investigating May 27, 2026, 04:22 PM UTC

   Site creation of Drupal 10 and 11 sites are failing due to a security vulnerability recently disclosed in the "symfony/polyfill-intl-idn" library. We are working on a fix to re-enable site creation functionality.

2. identified May 27, 2026, 06:08 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 27, 2026, 08:48 PM UTC

   A fix has been implemented and site creation should be working again. Please contact Support if you continue to have issues with new site creation.

4. resolved May 27, 2026, 09:59 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 20, 2026, 07:26 PM UTC· resolved May 20, 2026, 11:26 PM UTC

1. investigating May 20, 2026, 07:26 PM UTC

   We are currently investigating an issue where Git commit logs and deployment histories are unavailable or failing to load on Dev environments. Please be assured that this is a dashboard display issue only: Git pushes and deployments to Dev environments are still processing successfully via the command line (CLI) and Terminus, and all hosted sites remain fully operational. Our Engineering team is actively working to determine the root cause of this display latency and restore Git commit visibility within the dashboard interface. If you are experiencing any issues beyond these specific Git log displays, please reach out to Support via chat or ticket for immediate investigation. We will provide another update within the next 1–2 hours or as soon as more details become available.

2. identified May 20, 2026, 08:16 PM UTC

   Our Engineering team has identified the root cause of the missing Git commit logs on Dev environments and is actively implementing a fix. Please note this remains a Dashboard display issue only. All sites are fully operational, and CLI/Terminus deployments continue to process successfully. We will provide another update within the next 1-2 hours.

3. monitoring May 20, 2026, 10:09 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 20, 2026, 11:26 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 05, 2026, 04:09 PM UTC· resolved May 05, 2026, 07:33 PM UTC

1. investigating May 05, 2026, 04:09 PM UTC

   We are currently investigating an issue where site traffic metrics are incorrectly displaying as zero within the dashboard. Please be assured that this is a reporting-only issue: all hosted sites remain fully operational, and the dashboard itself is online and accessible. Our Engineering team is working to determine if this is a visual latency error or a delay in the data processing pipeline. If you are experiencing any issues beyond these specific metric displays, please reach out to Support via chat or ticket for immediate investigation. We will provide another update within the next 1–2 hours or as soon as more details become available.

2. monitoring May 05, 2026, 05:21 PM UTC

   We have implemented a fix to resolve the reporting issue affecting the Site Metrics page. While the data pipeline has been restored, please be aware that zero-value metrics may remain cached in your browser for up to six hours. To mitigate this and view your updated traffic data immediately, we recommend clearing your browser’s cache to force a fresh download of the metrics. Our team will continue to monitor the situation closely to ensure stability, and we sincerely appreciate your patience throughout this process.

3. resolved May 05, 2026, 07:33 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 24, 2026, 06:21 AM UTC· resolved Apr 24, 2026, 02:45 PM UTC

1. investigating Apr 24, 2026, 06:21 AM UTC

   We're currently investigating failure in workspaces, which may affect your ability to create a new workspace. Our engineers are triaging the issue and working on a fix. We'll post progress updates regularly on this page.

2. investigating Apr 24, 2026, 07:52 AM UTC

   We are continuing to investigate the issue.

3. investigating Apr 24, 2026, 10:43 AM UTC

   Our team is continuing to investigate the issue affecting new workspace creation. We apologise for the inconvenience. We will provide an update within the next 3 hours or as soon as new information becomes available.

4. investigating Apr 24, 2026, 01:36 PM UTC

   We are continuing to investigate the issue.

5. identified Apr 24, 2026, 02:29 PM UTC

   The issue has been identified, and a fix is being implemented.

6. resolved Apr 24, 2026, 02:45 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 19, 2026, 12:03 AM UTC· resolved Apr 19, 2026, 02:00 AM UTC

1. investigating Apr 19, 2026, 12:03 AM UTC

   We are currently investigating degraded performance in the deployment workflows from the Test to the Live environment. We have identified a high-risk configuration in the current deployment process that may lead to unintended data and file loss within the live environment. Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page. We recommend pausing the use of deploy to Live until the issue is resolved.

2. investigating Apr 19, 2026, 12:04 AM UTC

   We are continuing to investigate this issue.

3. identified Apr 19, 2026, 12:25 AM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Apr 19, 2026, 01:01 AM UTC

   A fix has already been implemented, and we are monitoring the results. We recommend doing a hard refresh before triggering new workflows on the dashboard.

5. resolved Apr 19, 2026, 02:00 AM UTC

   This incident has been resolved. You can now safely proceed with deployments.

Read the full incident report →

Started Apr 15, 2026, 02:27 PM UTC· resolved Apr 16, 2026, 08:30 PM UTC

1. investigating Apr 15, 2026, 02:27 PM UTC

   We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts. Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords. Required Actions for All Customers • Audit Your Sites: Check for unexpected code or file modifications. If you find any suspicious changes, contact Pantheon Support immediately. • Enable MFA (High Priority): Multi-factor authentication is your best defense against password theft. • Enable MFA here: https://docs.pantheon.io/guides/account-mgmt/account/mfa • Update Your Password: If you use your Pantheon password on any other site, change it immediately to a unique, strong passphrase. Next Steps: We are continuing our investigation and will provide further updates as more information becomes available.

2. resolved Apr 16, 2026, 08:30 PM UTC

   Final Update: We have concluded our investigation into the reports of unauthorized account access. Our team has worked directly with the small number of affected customers to secure their accounts and remediate any unauthorized changes. Monitoring & Conclusion: We have seen no further evidence of unauthorized activity related to this incident. Our systems remain secure, and we continue to monitor for suspicious login patterns. Ongoing Security Best Practices: While this incident is resolved, credential stuffing remains a common web-wide threat. To keep your account secure, we strongly recommend: • Enabling MFA on all Pantheon user accounts. • Using unique passwords managed via a password manager. • Rotating secrets/keys if you suspect your local environment has been compromised. Thank you for your patience as we worked to keep the Pantheon community secure.

Read the full incident report →

Started Apr 15, 2026, 10:40 AM UTC· resolved Apr 16, 2026, 02:47 PM UTC

1. investigating Apr 15, 2026, 10:40 AM UTC

   We are currently investigating an issue where some sites are experiencing disruptions in Redis connections. We'll provide further updates as soon as further information becomes available.

2. investigating Apr 15, 2026, 11:44 AM UTC

   We are actively investigating the issue and will continue to provide updates as more information becomes available.

3. investigating Apr 15, 2026, 12:56 PM UTC

   We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.

4. investigating Apr 15, 2026, 02:23 PM UTC

   We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region. We appreciate your patience and will share more information as soon as it's available.

5. investigating Apr 15, 2026, 04:16 PM UTC

   We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place. If you experience site downtime or any Redis-related issues, please contact Support. We will provide an update in approximately 1-2 hours or as soon as more information becomes available.

6. investigating Apr 15, 2026, 08:04 PM UTC

   We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier. If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next day or as soon as more details become available.

7. investigating Apr 15, 2026, 11:02 PM UTC

   We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues. At this time, a manual remediation can be done by Support. If you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket. Our team is standing by to assist. We will share another update within the next 3-4 hours or sooner as more information becomes available.

8. investigating Apr 16, 2026, 03:30 AM UTC

   We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region. We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. Thank you for your continued patience.

9. monitoring Apr 16, 2026, 08:41 AM UTC

   A fix has been implemented and we are monitoring the results. Thank you for your continued patience.

10. monitoring Apr 16, 2026, 12:29 PM UTC

    We are closely monitoring the recent fix and have not identified any new issues. We will provide further updates as they become available.

11. resolved Apr 16, 2026, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Mar 30, 2026, 10:22 AM UTC· resolved Apr 03, 2026, 09:46 PM UTC

1. investigating Mar 30, 2026, 10:22 AM UTC

   We are investigating an issue affecting access to the Pantheon Dashboard. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact [email protected] for support. The next update will be provided in the next hour.

2. investigating Mar 30, 2026, 11:40 AM UTC

   We are continuing to investigate the issue affecting access to the Pantheon Dashboard. We will share an update within the next hour, or as soon as new information becomes available.

3. monitoring Mar 30, 2026, 12:41 PM UTC

   The issue has been identified, and a fix has been implemented. We are continuing to monitor the results.

4. investigating Mar 30, 2026, 02:49 PM UTC

   Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution. We are committed to restoring full performance and will provide a further update within the next hour, or as soon as new information becomes available. Thank you for your continued patience.

5. investigating Mar 30, 2026, 03:49 PM UTC

   We are continuing to investigate this issue.

6. investigating Mar 30, 2026, 04:47 PM UTC

   We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's available

7. investigating Mar 30, 2026, 07:07 PM UTC

   Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service.

8. investigating Mar 30, 2026, 09:55 PM UTC

   Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience.

9. investigating Mar 31, 2026, 12:02 AM UTC

   We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available. If you are unable to access the Dashboard and need urgent support, please contact [email protected].

10. investigating Mar 31, 2026, 03:25 AM UTC

    We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments.

11. investigating Mar 31, 2026, 06:01 AM UTC

    We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information.

12. investigating Mar 31, 2026, 08:59 AM UTC

    We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard. The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution.

13. investigating Mar 31, 2026, 12:10 PM UTC

    Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations. We will share the next update in the next 3 hours or once new information becomes available.

14. investigating Mar 31, 2026, 02:45 PM UTC

    We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

15. investigating Mar 31, 2026, 04:49 PM UTC

    We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding.

16. investigating Mar 31, 2026, 08:06 PM UTC

    Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more information as soon as it's available.

17. investigating Mar 31, 2026, 11:10 PM UTC

    We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding.

18. investigating Apr 01, 2026, 02:02 AM UTC

    Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time. We will provide our next update within the next 3 hours, or sooner if new information becomes available.

19. investigating Apr 01, 2026, 05:04 AM UTC

    We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

20. investigating Apr 01, 2026, 07:55 AM UTC

    We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

21. investigating Apr 01, 2026, 10:51 AM UTC

    Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

22. investigating Apr 01, 2026, 01:40 PM UTC

    We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

23. investigating Apr 01, 2026, 06:37 PM UTC

    We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

24. investigating Apr 01, 2026, 08:51 PM UTC

    We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime.

25. investigating Apr 01, 2026, 11:52 PM UTC

    We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

26. investigating Apr 02, 2026, 02:52 AM UTC

    We are continuing to investigate the issue. There are no new updates at this time. We will provide the next update in 3 hours or as soon as new information becomes available.

27. investigating Apr 02, 2026, 05:51 AM UTC

    We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

28. investigating Apr 02, 2026, 08:51 AM UTC

    Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution. The next update will be provided in 3 hours, or if new information becomes available. We thank you for your continued patience.

29. investigating Apr 02, 2026, 11:54 AM UTC

    We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

30. monitoring Apr 02, 2026, 02:54 PM UTC

    We have applied a fix to mitigate the issue affecting the Pantheon Dashboard, and we are actively monitoring the results. We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.

31. monitoring Apr 02, 2026, 08:56 PM UTC

    We have taken steps to resolve the issues with the Pantheon Dashboard. You should see improvements now, but we'll keep monitoring the results. Thank you for your continued patience.

32. resolved Apr 03, 2026, 09:46 PM UTC

    This incident is resolved and the Pantheon platform is operating normally. Our engineering team confirms stability across the platform. We are actively improving the system against future incidents.

Read the full incident report →

Started Mar 28, 2026, 12:41 PM UTC· resolved Mar 28, 2026, 02:30 PM UTC

1. investigating Mar 28, 2026, 12:41 PM UTC

   We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands]. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact [email protected] for support.

2. investigating Mar 28, 2026, 01:34 PM UTC

   We are continuing to investigate the issue. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact [email protected] for support.

3. monitoring Mar 28, 2026, 01:59 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 28, 2026, 02:30 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 26, 2026, 12:22 PM UTC· resolved Mar 27, 2026, 11:41 PM UTC

1. investigating Mar 26, 2026, 12:22 PM UTC

   We're currently investigating an issue affecting the loading of the Dashboard and Terminus-related workflows. We apologize for any inconvenience this has caused. If you're experiencing an urgent issue, please contact support at [email protected]

2. investigating Mar 26, 2026, 01:18 PM UTC

   We are continuing to investigate this issue.

3. investigating Mar 26, 2026, 02:36 PM UTC

   Our team is still actively investigating the issue. Thank you for your patience.

4. investigating Mar 26, 2026, 04:15 PM UTC

   We are continuing to investigate the issue affecting Dashboard performance and Terminus workflows. If you're experiencing any related issues, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next 30 minutes to an hour or as soon as more details become available.

5. investigating Mar 26, 2026, 06:11 PM UTC

   Our Engineering team is actively investigating the issue. We will provide another update within the next 2-3 hours or sooner if new information becomes available. Thank you for your continued patience and understanding.

6. investigating Mar 26, 2026, 10:54 PM UTC

   We are continuing to work on a fix for this issue with the Dashboard and Terminus-related workflows. We will share another update in 2 to 3 hours, or as soon as more information becomes available.

7. investigating Mar 27, 2026, 02:15 AM UTC

   We are continuing to investigate the issue. Thank you for your patience and understanding.

8. investigating Mar 27, 2026, 08:27 AM UTC

   We are still investigating the issue. We will post another update in 3 hours or once a major update is available.

9. investigating Mar 27, 2026, 12:16 PM UTC

   No major updates. We are still investigating the issue. We will post another update in 3 hours or once a major update is available.

10. investigating Mar 27, 2026, 03:16 PM UTC

    We understand the urgency, and our Engineers remain fully focused on this case. While there are no major developments yet, we are actively testing potential fixes. Expect our next update in 3 hours.

11. investigating Mar 27, 2026, 05:53 PM UTC

    Performance has improved but remains above the pre-incident baseline. We have transitioned this case from Resolved back to Investigating as a precaution. All internal team code deployments are currently on hold to ensure platform stability. Our Engineering teams are performing a deep dive into core data storage performance and asynchronous job runner behavior to isolate the root cause. Multiple teams are dedicated to a real-time synchronized response to return latency to normal levels. Next Update: In 2-3 hours, or as soon as a significant change in status occurs.

12. identified Mar 27, 2026, 10:11 PM UTC

    The issue has been identified and a fix is being implemented.

13. resolved Mar 27, 2026, 11:41 PM UTC

    This incident has been resolved. All Dashboard and Terminus operations are operational now.

Read the full incident report →

Started Mar 11, 2026, 03:49 PM UTC· resolved Mar 18, 2026, 01:43 AM UTC

1. investigating Mar 11, 2026, 03:49 PM UTC

   We are currently investigating reports of filesystem permission errors affecting select sites. Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix. Current Workaround: While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately. If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket. Our team is standing by to apply the necessary manual adjustments to your environment. We are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available. Thank you for your continued patience.

2. investigating Mar 11, 2026, 07:32 PM UTC

   We are continuing to investigate this issue.

3. investigating Mar 11, 2026, 11:02 PM UTC

   We are continuing to investigate the root cause of the Filesystem Access Issues. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.

4. investigating Mar 12, 2026, 04:07 AM UTC

   We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.

5. investigating Mar 12, 2026, 10:53 AM UTC

   Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.

6. investigating Mar 12, 2026, 06:44 PM UTC

   Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution. The investigation remains active and is our top priority. We'll be updating the status within 6 hours from now, or sooner if new information becomes available. We appreciate your continued patience on this.

7. investigating Mar 13, 2026, 12:25 PM UTC

   Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority. We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.

8. investigating Mar 13, 2026, 07:34 PM UTC

   We are continuing to investigate the issue with filesystem access. If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites. We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.

9. investigating Mar 14, 2026, 04:02 AM UTC

   We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.

10. investigating Mar 16, 2026, 07:51 PM UTC

    Investigation continues into the reported filesystem issues. Our Engineering team is working through the weekend to resolve this with the highest priority for all affected sites. We will provide a further update in 6 hours or as soon as new information becomes available.

11. investigating Mar 17, 2026, 03:32 AM UTC

    We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.

12. investigating Mar 17, 2026, 11:39 AM UTC

    Our team is actively investigating the filesystem access issue. If you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket. We greatly appreciate your continued patience.

13. investigating Mar 17, 2026, 10:37 PM UTC

    Our Engineering team is actively investigating this issue in conjunction with the reports. However, there are no recent reports. If you are experiencing any filesystem permissions issues on your Live environment, please contact Support, as a manual mitigation may be implemented. We will be updating the status page within approximately 6-8 hours or as soon as additional information becomes available.

14. resolved Mar 18, 2026, 01:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Started Feb 10, 2026, 09:07 PM UTC· resolved Feb 10, 2026, 10:07 PM UTC

1. investigating Feb 10, 2026, 09:07 PM UTC

   We are currently investigating reports of failed workflows. Please note that overall site uptime is unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. Thank you for your patience and understanding. We'll provide updates as more information becomes available.

2. monitoring Feb 10, 2026, 09:19 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 10, 2026, 10:07 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 09, 2026, 05:31 PM UTC· resolved Feb 09, 2026, 06:56 PM UTC

1. investigating Feb 09, 2026, 05:31 PM UTC

   We are currently observing reduced performance affecting Dashboard loading, Terminus-related workflows, and some frontend site builds. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward resolution. Need Immediate Assistance? If you require urgent support during this time: General urgent concerns: Please submit a support ticket or use live chat. If the Dashboard is inaccessible: Contact us at [email protected].

2. monitoring Feb 09, 2026, 06:15 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 09, 2026, 06:56 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 29, 2026, 11:49 PM UTC· resolved Jan 30, 2026, 12:31 AM UTC

1. monitoring Jan 29, 2026, 11:49 PM UTC

   We are currently investigating reports of Secure Integration Connectivity Issues for a subset of customers. This only affects customers with Secure Integration service. A fix has been deployed and we are monitoring the results Thank you for your patience and understanding. We'll provide updates as more information becomes available.

2. resolved Jan 30, 2026, 12:31 AM UTC

   This incident has been resolved. Thank you for your patience. Secure Integration is now working as expected.

Read the full incident report →

Started Jan 29, 2026, 05:01 PM UTC· resolved Jan 30, 2026, 01:38 AM UTC

1. investigating Jan 29, 2026, 05:01 PM UTC

   Pantheon is aware, through customer reports, that some users are experiencing failed CI workflows related to the Terminus installation process. At this time, Pantheon's core platform and services are operating normally, and site uptime and availability are not impacted. Our Engineering team is actively reviewing the reported behavior and working to identify the cause. We will continue to provide updates as more information becomes available. Thank you for your patience and for bringing this to our attention.

2. identified Jan 29, 2026, 05:54 PM UTC

   The issue has been identified, and a fix is currently pending rollout. Our Engineering team is actively coordinating deployment and will provide updates as the rollout progresses.

3. identified Jan 29, 2026, 06:56 PM UTC

   A fix has been prepared as of this time, and deployment is awaiting rollout; updates will be provided as progress is made.

4. identified Jan 29, 2026, 08:12 PM UTC

   The fix is ready, and deployment is awaiting documentation approval; we will keep the status page updated as the rollout progresses.

5. monitoring Jan 30, 2026, 01:04 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Jan 30, 2026, 01:38 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 10, 2025, 06:52 AM UTC· resolved Dec 10, 2025, 08:55 AM UTC

1. investigating Dec 10, 2025, 06:52 AM UTC

   We are currently investigating reports of failed workflows. Please note that site uptime remains unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. Thank you for your patience and understanding. We'll provide updates as more information becomes available.

2. identified Dec 10, 2025, 07:12 AM UTC

   The issue has been identified, and a fix is currently being implemented. We will provide another update as soon as more information becomes available.

3. monitoring Dec 10, 2025, 08:21 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 10, 2025, 08:55 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 02, 2025, 07:08 PM UTC· resolved Dec 02, 2025, 08:24 PM UTC

1. investigating Dec 02, 2025, 07:08 PM UTC

   Our internal monitoring systems have alerted us to a period of degraded performance within the Dashboard. The Engineering team has been fully mobilized and is actively working to diagnose and resolve the issue. We sincerely apologize for any disruption this causes to your workflow. We appreciate your continued patience while we work toward a resolution. For immediate needs: * For urgent support, please open a ticket or use the chat function. * If you are blocked from accessing the Dashboard, you can reach us via email at [email protected].

2. monitoring Dec 02, 2025, 07:52 PM UTC

   We're closely monitoring the implemented fix, and the platform remains stable. We are now seeing good results from our internal monitoring. If you encounter any issues regarding Dashboard performance, please don't hesitate to contact our support team for immediate assistance. We appreciate your understanding and patience during this monitoring process.

3. resolved Dec 02, 2025, 08:24 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 27, 2025, 10:13 AM UTC· resolved Oct 28, 2025, 10:33 AM UTC

1. investigating Oct 27, 2025, 10:13 AM UTC

   Pantheon has identified an issue that is causing intermittent unavailability for non-Live environments, including Dev, Test, and Multidev. The current symptoms are a 504 response when trying to access the environment, inability to connect via Terminus or SFTP, and failed workflows related to that environment. There is no impact to Live sites at this time. If you require immediate assistance, please reach out to support.

2. investigating Oct 27, 2025, 11:16 AM UTC

   Our team continues to make progress toward resolving the issue affecting non-Live environments (Dev, Test, and Multidev). Live environments remain fully operational and unaffected. We will provide the next update within the hour. Thank you for your continued patience.

3. investigating Oct 27, 2025, 12:30 PM UTC

   We continue to investigate the issue, including reports of failed deployments and disruptions to certain workflow processes affecting some Live environments. At this time, site uptime remains stable and unaffected. Our team is taking all necessary steps to restore full functionality as quickly as possible. We will provide the next update within the hour. Thank you for your continued patience and understanding.

4. investigating Oct 27, 2025, 01:30 PM UTC

   Our team continues to investigate the issue impacting some Live environments, including reports of failed deployments and interruptions to certain workflow processes. Site uptime remains stable and unaffected at this time. We are actively working toward a resolution and taking all necessary steps to restore full functionality as soon as possible. The next update will be shared within the hour. We appreciate your continued patience and understanding.

5. investigating Oct 27, 2025, 02:33 PM UTC

   Our team continues to investigate the issue impacting some Live environments. We're aware of reports involving failed deployments and interruptions to certain workflow processes. All Live sites remain online and fully accessible at this time. We're working diligently to resolve the issue and restore full functionality as quickly as possible. The next update will be shared within the hour. Thank you for your patience and understanding.

6. investigating Oct 27, 2025, 03:31 PM UTC

   Our team continues to investigate the issue impacting certain Live environments, which has resulted in failed deployments and interruptions to some workflow processes. All Live sites remain accessible, and uptime is not affected. We are working swiftly to identify and resolve the underlying cause. An update will be shared within the hour. Thank you for your continued patience and understanding.

7. investigating Oct 27, 2025, 04:40 PM UTC

   Our team is continuing to investigate the issue affecting some Live environments, which may cause failed deployments and interruptions to certain workflow processes. Live sites remain stable and accessible. We are prioritizing a full resolution and working to restore normal operations as quickly as possible. The next update will be shared within the hour. Thank you for your patience and understanding.

8. investigating Oct 27, 2025, 05:53 PM UTC

   Our team is continuing to investigate the issue affecting some Live environments, which may cause failed deployments and interruptions to certain workflow processes. Live sites remain stable and accessible. We are prioritizing a full resolution and working to restore normal operations as quickly as possible. The next update will be shared within the hour. Thank you for your patience and understanding.

9. investigating Oct 27, 2025, 07:00 PM UTC

   We're still mitigating the issue, and the incident remains under investigation. Live sites are stable. We will share an update as soon as there's more information.

10. investigating Oct 27, 2025, 11:20 PM UTC

    We're still mitigating the issue, and the incident remains under investigation. Live sites are stable. We will share an update in 4 hours.

11. investigating Oct 28, 2025, 03:17 AM UTC

    We are actively mitigating the issue, and our investigation is ongoing. The next update will be provided within 4 hours. For urgent concerns, please contact our Support team at [email protected].

12. identified Oct 28, 2025, 05:48 AM UTC

    The issue has been identified, and a fix is currently being implemented.

13. monitoring Oct 28, 2025, 06:51 AM UTC

    A fix has been implemented and we are monitoring the results.

14. monitoring Oct 28, 2025, 09:45 AM UTC

    A fix has been implemented, and our team continues to monitor closely to confirm full restoration of services.

15. resolved Oct 28, 2025, 10:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Started Oct 15, 2025, 04:53 AM UTC· resolved Oct 15, 2025, 06:51 AM UTC

1. investigating Oct 15, 2025, 04:53 AM UTC

   We are currently investigating reports of Dashboard performance issues. At this time, we want to clarify that no site downtime has been reported in relation to this incident. Our engineering team is actively working to identify the root cause and implement a resolution. If you require immediate assistance, please contact us via email: [email protected] We will provide the next update as soon as more information becomes available. Thank you for your patience and understanding.

2. monitoring Oct 15, 2025, 05:53 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 15, 2025, 06:51 AM UTC

   This incident has been resolved. Dashboard Operations are back to normal.

Read the full incident report →