Numa Outage History
Numa is up right nowPingoru has recorded 5 incidents for Numa: 5 in the last 12 months and 5 in the last 90 days.
Incidents, newest first
Minor October 22, 2026 CDK data sync delayed 4h 21m Integrations
Started Oct 22, 2026, 08:23 PM UTC· resolved Oct 23, 2026, 12:44 AM UTC
- investigating Oct 22, 2026, 08:23 PM UTC
CDK's data platform is experiencing issues impacting Numa and other 3rd party integration. CDK is addressing the issue.
- resolved Oct 23, 2026, 12:44 AM UTC
Syncing with CDK is working normally again. Customer, repair order and appointment data from CDK is flowing into Numa Inbox as expected, including updates that were held up during the outage.
Major September 18, 2026 Numa Inbox running slowly 38m Numa Inbox, Numa Messaging, Numa Voice, AI Integrations
Started Sep 18, 2026, 02:02 PM UTC· resolved Sep 18, 2026, 02:40 PM UTC
- investigating Sep 18, 2026, 02:02 PM UTC
Numa is running slower than usual, affecting inbox loads. Our team is investigating
- resolved Sep 18, 2026, 02:40 PM UTC
Resolved. Numa is back to normal — Inbox load times have returned to their usual speed. We've fixed the cause.
Major September 11, 2026 Numa Scheduler Service unavailable 32m Numa Inbox
Started Sep 11, 2026, 07:09 PM UTC· resolved Sep 11, 2026, 07:41 PM UTC
- investigating Sep 11, 2026, 07:09 PM UTC
Numa Scheduler Service is currently facing issues. As a result, no phone calls will reach the booking flow and immediately escalate to human. We are coming up with a fix and will share more shortly.
- monitoring Sep 11, 2026, 07:30 PM UTC
A fix has been implemented and we are monitoring the platform to confirm full recovery. We'll share an update as soon as we know more.
- resolved Sep 11, 2026, 07:41 PM UTC
This incident has been resolved and the platform is operating normally. Thank you for your patience while we worked through this.
Major September 1, 2026 Monitoring Google Cloud Networking Issue 3h 24m Numa Inbox
Started Sep 01, 2026, 03:25 PM UTC· resolved Sep 01, 2026, 06:50 PM UTC
- investigating Sep 01, 2026, 03:25 PM UTC
We're aware of a partial networking issue with Google Cloud, a provider we rely on. As a result, some services may be intermittently slow or return errors. We're monitoring the situation closely and will share more updates as we learn more.
- investigating Sep 01, 2026, 04:17 PM UTC
Google Cloud has reported that recovery is in progress. Impact to Numa has been minimal, and we have not observed widespread customer-facing issues. We'll continue monitoring closely until Google confirms full recovery.
- investigating Sep 01, 2026, 05:34 PM UTC
We're aware of an issue with our telephony and messaging provider, Twilio, that is affecting calls and text messages. You may experience problems with click-to-call, outbound SMS, call routing and call recording. We're actively monitoring the situation and will share updates as we learn more.
- resolved Sep 01, 2026, 06:50 PM UTC
Google Cloud and Twilio API operating normally The previous outage has been fully resolved. Calls and messages are handled properly and we are operating normally.
Minor August 4, 2026 Delays with Transcription Features 12m Numa Inbox
Started Aug 04, 2026, 03:39 PM UTC· resolved Aug 04, 2026, 03:51 PM UTC
- investigating Aug 04, 2026, 03:39 PM UTC
We're currently seeing delays with our transcription provider, Deepgram, which is affecting call recordings, voicemail transcription, and call intelligence. These features may be temporarily unavailable or slow to update. Our team is actively looking into it, and we'll share more as we have it. Thank you for your patience.
- resolved Aug 04, 2026, 03:51 PM UTC
The issue affecting our transcription provider, Deepgram, has been resolved. Call recordings and voicemails are now being processed normally, and no data was lost. Thank you for your patience.