Novara Outage History

Novara is up right now

Pingoru has recorded 10 incidents for Novara: 10 in the last 12 months and 0 in the last 90 days.

Source: status.novara.com

10incidents recorded
10last 12 months
0last 90 days
6 hourstypical duration

Incidents, newest first

Critical July 13, 2026 Unplanned Outage - RMC 5m Admin Portal, Employee Portal

Started Jul 13, 2026, 01:22 PM UTC· resolved Jul 13, 2026, 01:27 PM UTC

  1. identified Jul 13, 2026, 01:22 PM UTC

    Users are experiencing slow page loads or timeouts for the systems listed below. The Novara Technology team is currently looking into the issue.

  2. resolved Jul 13, 2026, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 6, 2026 Unplanned Outage - RMC Online Training 34m Employee Portal

Started Jul 06, 2026, 07:25 PM UTC· resolved Jul 06, 2026, 08:00 PM UTC

  1. investigating Jul 06, 2026, 07:25 PM UTC

    Users are unable to access the systems listed below. The Novara Technology team is currently looking into the issue.

  2. identified Jul 06, 2026, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 06, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2026 Unplanned Outage - RMC Training 4h 15m Admin Portal, Employee Portal

Started Jun 19, 2026, 12:00 PM UTC· resolved Jun 19, 2026, 04:15 PM UTC

  1. investigating Jun 19, 2026, 01:55 PM UTC

    Users are unable to access the systems listed below. The Novara Technology team is currently looking into the issue.

  2. identified Jun 19, 2026, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 19, 2026, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 19, 2026, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2026 Unplanned Outage - Flex 8h 31m Application, API, AWS ses-us-west-2, Contractor Management

Started Jun 04, 2026, 01:48 PM UTC· resolved Jun 04, 2026, 10:19 PM UTC

  1. investigating Jun 04, 2026, 01:48 PM UTC

    Users are experiencing slow page loads or timeouts for the systems listed below. The Novara Technology team is currently looking into the issue.

  2. investigating Jun 04, 2026, 03:23 PM UTC

    We are continuing to investigate the issue. Email delivery is also impacted at this time.

  3. investigating Jun 04, 2026, 03:54 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 04, 2026, 05:20 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jun 04, 2026, 10:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 13, 2026 Partial Unplanned Outage - RMC 2h 20m Application

Started Apr 13, 2026, 04:54 PM UTC· resolved Apr 13, 2026, 07:15 PM UTC

  1. investigating Apr 13, 2026, 04:54 PM UTC

    User training updates are failing and language settings are not displaying correctly. The Novara Technology team is currently looking into the issue.

  2. monitoring Apr 13, 2026, 05:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 07:15 PM UTC

    This incident has been resolved.

  4. postmortem Apr 15, 2026, 11:14 PM UTC

    A vendor-side TLS change caused the email notification service to crash when dispatching emails triggered by user account updates. The remediation deployment introduced a second failure: WebDAV was installed incorrectly on the updated servers, resulting in user training updates failing and language settings not displaying correctly. Both incidents have been resolved. The email service was restored via the updated server deployment, and the WebDAV issue was resolved by removing the service.

Read the full incident report →

Major April 10, 2026 Elevated Errors -RMC 1d 11h Admin Portal

Started Apr 10, 2026, 06:00 PM UTC· resolved Apr 12, 2026, 05:00 AM UTC

  1. investigating Apr 10, 2026, 10:44 PM UTC

    We're experiencing an elevated level of user related errors and are currently looking into the issue.

  2. investigating Apr 10, 2026, 10:44 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 11, 2026, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 11, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 12, 2026, 05:00 AM UTC

    This incident has been resolved.

  6. postmortem Apr 15, 2026, 11:07 PM UTC

    A vendor-side TLS protocol change caused the email notification service to crash when processing user account update requests that triggered outbound email delivery. Affected users received no confirmation or notification emails during the incident window. The issue was resolved by deploying updated application servers with a compatible TLS implementation.

Read the full incident report →