Is Motive down?

We are investigating an issue affecting a subset of drivers, where connectivity between the Driver App and the ELD is degraded. We have identified the issue and are actively working on a fix. We will provide another update once the issue is resolved and full functionality has been restored.

Dear Motive customers, The issue causing degraded connectivity between the Driver App and the ELD has been mitigated. A fix is now live, and all impacted drivers should be able to connect to their ELD. Sincerely, Your Motive Team

The connectivity issue affecting a subset of drivers between the Driver App and the ELD has been resolved. Full functionality has been restored. Thank you for your patience while we worked to resolve this issue.

Dear Motive customer, We are currently experiencing an issue affecting AI Dashcam Plus devices for customers in the United States and Canada. What is happening: Since approximately 9:00 AM PT (12:00 PM ET) on October 6, AI Dashcam Plus devices have been unable to upload most AI-detected events and video recall requests due to a backend processing delay. How this impacts you: • AI-detected safety events (images and video) from AI Dashcam Plus devices are not appearing in the dashboard. • Video recall requests for AI Dashcam Plus devices are not completing. • Other dashcam models, including AI Dashcam, are not affected. Customers in Europe are not affected. • We are confirming whether events recorded during this period will upload automatically once service is restored, and will share an update on this. What we are doing: Our engineering team is treating this as a critical priority. We have increased processing capacity and are actively monitoring as the backlog clears. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team

Dear Motive Customer, We’ve identified and resolved the problem causing delays in processing some Safety events. No data has been lost, and all Safety events will continue to appear as processing catches up. Our team is actively working to restore normal processing times, and we’ll share updates as the situation progresses. We apologize for any disruption this may have caused to your operations and appreciate your patience and understanding. Sincerely, The Motive Team

Dear Motive Customers, The disruption affecting safety event processing delay was resolved around 9:30 pm Pacific. System processing is now fully recovered. All safety events are being processed in real time. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue. Sincerely, Your Motive Team

Dear Motive customers, Some fleets may experience a delay in the Safety customer scores displayed in the Fleet Dashboard and Reports. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team

Dear Motive customers, The delay in displaying Safety customer scores has been resolved as of 2:00 PM Pacific. System processing is now fully recovered. Fleet Dashboard and Reports are without delay. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue Sincerely, Your Motive Team