Is MHR People First down?
Last checked 9m agoActive incident: Intermittent issue affecting UK users - Payroll Transfers
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MHR People First is reporting a partial outage right now (last checked 9m ago). Some components are affected; others remain operational.
Real-time MHR People First status, recent outages, and incident history: pulled directly from MHR People First's official status page at peoplefirst.statuspage.io every 5 minutes. Pingoru tracks 10 MHR People First services and has captured 24 incidents in the last 90 days (95.39% uptime). Get email, Slack, Discord, or webhook alerts the moment MHR People First reports a new incident, free for 3 monitors, no credit card.
Active incident 1
- UK ApplicationUK API
Timeline · 7 updates
- investigating · Oct 20, 2026, 04:44 PM UTC
We are investigating an issue affecting some customers in relation to payroll transfers Our immediate actions are: Temporarily disable payroll transfer functionality to prevent any further occurrences. This change is currently targeted for deployment this evening. Once we have an assessment of impact to customers, we will then contact them directly with individual communications and support provided where required. We will continue to update this page as our investigation progresses. If you have completed a transfer and need support then please raise a case with our Service Desk or contact us for support.
- investigating · Oct 20, 2026, 05:23 PM UTC
A hotfix to temporarily disable payroll transfer functionality will be deployed at 22:00 UK time tonight while our investigation continues. In parallel, we are completing an assessment to identify any customers and employees impacted by this issue. Customers identified as affected will be contacted directly with further information and support. We will continue to provide updates on this page as investigation and customer impact assessment activities progress
- investigating · Oct 20, 2026, 05:57 PM UTC
Our investigation into an issue affecting certain payroll transfers is continuing. We have identified a small number of customers who may have been impacted by the issue. Those, impacted customers will be contacted individually with further information and guidance. To prevent any further occurrences while investigations continue, a hotfix will be deployed at 22:00 BST this evening which will temporarily remove payroll transfer functionality. We continue to investigate the root cause and will provide further updates as more information becomes available.
- investigating · Oct 21, 2026, 08:58 AM UTC
A hot fix was successfully deployed last night to temporarily disable the payroll transfer functionality. We will be making contact directly to any customers impacted by the observed issues and cases will be raised.
- identified · Oct 21, 2026, 04:20 PM UTC
The immediate risk remains contained, with payroll transfer functionality temporarily unavailable. All customers with immediate October payroll deadlines have now been resolved or confirmed as not currently impacted. A permanent fix has been identified and is in development. All impacted customers have been contacted and appropriate fixes progressed.
- identified · Oct 22, 2026, 02:52 PM UTC
The immediate risk remains contained, with payroll transfer functionality temporarily unavailable. All customers with immediate payroll deadlines have now been resolved. A permanent fix has been identified and is in development. Payroll transfers will remain unavailable while the solution is tested and validated.
- identified · Oct 23, 2026, 02:37 PM UTC
Payroll transfer functionality remains disabled while we continue to progress and validate the longer-term fix. All customers with immediate payroll deadlines have been addressed. We will continue to provide updates as the permanent solution progresses through development and testing
Latest: Payroll transfer functionality remains disabled while we continue to progress and validate the longer-term fix. All customers with immediate payroll deadlines have been addressed. …
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Recent outages & incidents
Past 90 days- UK ApplicationUK API
Timeline · 4 updates
- investigating · Oct 30, 2026, 09:07 AM UTC
UK users on the *.people-first.com domain are currently encountering intermittent errors, impacting experience on the platform. Our team of engineers are actively investigating the issue, to swiftly identify and rectify the root cause.
- identified · Oct 30, 2026, 09:44 AM UTC
We’ve identified the cause of an issue affecting a limited number of payroll customers. We’ve also identified the necessary mitigations and are implementing them as a priority.
- monitoring · Oct 30, 2026, 11:14 AM UTC
A fix has now been implemented for all impacted customers. Verification and monitoring is now in progress.
- resolved · Oct 30, 2026, 03:09 PM UTC
We can now confirm the incident is now resolved
Latest: We can now confirm the incident is now resolved
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- UK ApplicationUK API
Timeline · 5 updates
- investigating · Oct 13, 2026, 08:34 AM UTC
We are currently investigating a performance issue within the People First Platform that will be impacting a limited number of customers at this time, We have identified the root cause and are working on the appropriate mitigations and optimisations that can be made. We will keep you updated on our progress and any developments as we work to resolve this issue.
- identified · Oct 13, 2026, 08:49 AM UTC
We have identified the cause of the issues and we are looking on mitigations that can be put in place as a priority.
- monitoring · Oct 13, 2026, 10:58 AM UTC
We have implemented mitigations to reduce processing activity and continue to monitor platform performance closely.
- monitoring · Oct 13, 2026, 02:43 PM UTC
We are continuing to monitor performance closely, but have not observed any increase in issues since previous mitigations were put in place.
- resolved · Oct 14, 2026, 07:41 AM UTC
This incident has now been resolved.
Latest: This incident has now been resolved.
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- UK ApplicationUK APIPayroll
Timeline · 3 updates
- investigating · Sep 28, 2026, 04:11 PM UTC
We're currently addressing an issue that's impacting UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.
- monitoring · Sep 28, 2026, 04:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 29, 2026, 08:26 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- UK ApplicationUK APIUK DemoUK Demo
Timeline · 2 updates
- identified · Sep 24, 2026, 09:37 AM UTC
We are aware of reports of delays within the HMRC Gateway that are affecting the processing of submissions. This is not related to a performance issue within People First. While submissions will continue to be sent and polled by People First, customers may experience longer than normal processing times or occasional timeout messages while awaiting a response from HMRC. If you encounter a timeout when submitting an FPS, please continue to retry the submission, as subsequent attempts are likely to be successful once HMRC processing times improve. We are monitoring the situation and will provide further updates as more information becomes available.
- resolved · Sep 25, 2026, 02:31 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- UK ApplicationUK API
Timeline · 3 updates
- investigating · Sep 04, 2026, 11:13 AM UTC
UK users on the *.people-first.com domain are currently encountering intermittent errors, impacting experience on the platform. Our team of engineers are actively investigating the issue, to swiftly identify and rectify the root cause.
- identified · Sep 04, 2026, 11:53 AM UTC
We have now identified the root cause of some performance spikes seen this morning from 11:30am UK time. System performance has now stabilised and we are continuing to monitor and work through possible mitigations.
- resolved · Sep 04, 2026, 03:05 PM UTC
We have identified the cause of this morning's performance issues and applied mitigations to restore stability. A permanent fix is scheduled for deployment this evening to prevent further occurrences.
Latest: We have identified the cause of this morning's performance issues and applied mitigations to restore stability. A permanent fix is scheduled for deployment this evening to prevent …
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See the full MHR People First outage history
4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since October 2026 · Statuspage by Atlassian · 10 components checked every 5 minutesThe longest incident in the last year, HRMC Downloads Issue on February 20, 2026, ran for 7 days. 52 maintenance windows announced in the same period.
Most affected components, last 12 months
- UK Application20
- UK API18
- Payroll4
- UK Demo3
- UK Demo3
Latest incidents
- Intermittent issue affecting UK users
UK users on the *.people-first.com domain are currently encountering intermittent errors, impacting experience on the platform. Our team of engineers are…
- Intermittent issue affecting UK users - Payroll Transfers
We are investigating an issue affecting some customers in relation to payroll transfers Our immediate actions are: Temporarily disable payroll transfer…
- People First Production Performance issues
We are currently investigating a performance issue within the People First Platform that will be impacting a limited number of customers at this time, We have…
- Started Oct 30, 2026, 09:07 AM UTC · Resolved Oct 30, 2026, 03:09 PM UTC · 6h 2m
- Started Oct 20, 2026, 04:44 PM UTC · ● 11d
- Started Oct 13, 2026, 08:34 AM UTC · Resolved Oct 14, 2026, 07:41 AM UTC · 23h 7m
- System unavailable for UK users ResolvedStarted Sep 28, 2026, 04:11 PM UTC · Resolved Sep 29, 2026, 08:26 AM UTC · 16h 15m
- Started Sep 24, 2026, 09:37 AM UTC · Resolved Sep 25, 2026, 02:31 PM UTC · 1d 4h
- Started Sep 04, 2026, 11:13 AM UTC · Resolved Sep 04, 2026, 03:05 PM UTC · 3h 52m
- System unavailable for some UK users ResolvedStarted Aug 24, 2026, 07:39 AM UTC · Resolved Aug 24, 2026, 03:59 PM UTC · 8h 20m
- Recruitment CV Parsing ResolvedStarted Aug 10, 2026, 10:38 AM UTC · Resolved Aug 10, 2026, 12:12 PM UTC · 1h 33m