Mendix Outage History

Started Oct 31, 2025, 10:58 AM UTC· resolved Oct 31, 2025, 06:16 PM UTC

1. investigating Oct 31, 2025, 10:58 AM UTC

   We have observed missing list of components for the build packages. The team is busy working on a fix.

2. resolved Oct 31, 2025, 06:16 PM UTC

   Incident has been resolved. Components should be available again for all users.

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Started Oct 28, 2025, 10:58 AM UTC· resolved Oct 28, 2025, 01:06 PM UTC

1. investigating Oct 28, 2025, 10:58 AM UTC

   We've identified an issue impacting DNS resolution in a subset of our clusters. Our team are currently working with the highest priority to investigate the root cause and implement a fix.

2. identified Oct 28, 2025, 11:11 AM UTC

   Our teams have identified the issue and are currently working on a fix. At this moment only custom domains are affected, so we advise not to change custom domains for environments.

3. monitoring Oct 28, 2025, 11:20 AM UTC

   We're pleased to inform you that our engineering teams have successfully implemented a fix for the DNS resolution issue we've been experiencing. We are now actively monitoring our systems to ensure full restoration of service and stability across all affected areas. We sincerely apologize for any disruption, inconvenience, or impact on your operations caused by this incident. We truly appreciate your patience and understanding as we navigated these challenges.

4. resolved Oct 28, 2025, 01:06 PM UTC

   Following our last update, continuous monitoring has shown no recurrence of issues related to the DNS issues. This incident is now resolved. We appreciate your patience and understanding throughout this process.

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Started Oct 21, 2025, 09:02 AM UTC· resolved Oct 21, 2025, 12:12 PM UTC

1. investigating Oct 21, 2025, 07:32 AM UTC

   We noticed intermittent 502 errors in multiple regions. We are investigating the issue

2. investigating Oct 21, 2025, 07:42 AM UTC

   Logs, Metrics and Alerts service on Mendix Portal are also affected. We are continuing to investigate the root cause and bring the service back up.

3. investigating Oct 21, 2025, 07:54 AM UTC

   We are continuing to investigate this issue.

4. investigating Oct 21, 2025, 08:01 AM UTC

   We are still investigating the issue. We noticed that restarting an affected environment sometimes solves the problem.

5. investigating Oct 21, 2025, 08:25 AM UTC

   We are continuing to investigate this issue.

6. investigating Oct 21, 2025, 08:34 AM UTC

   We are still investigating the issue. Services that are available again: Academy, Log and Metrics, Deployment of SAP Cloud. We noticed that restarting an affected environment sometimes solves the problem.

7. investigating Oct 21, 2025, 09:02 AM UTC

   We've identified an issue within our Kubernetes internal networking component, causing intermittent 502 errors for a subset of applications. Restarting affected applications often provides a temporary resolution, as they typically migrate to updated nodes. Our team is actively investigating the root cause. Concurrently, we are proceeding with planned infrastructure maintenance, which is expected to fully resolve this issue upon completion. We appreciate your patience as we work towards full stability.

8. investigating Oct 21, 2025, 09:10 AM UTC

   We are continuing to investigate this issue.

9. identified Oct 21, 2025, 09:39 AM UTC

   As we move towards recovery, we can confirm that the planned maintenance is now complete in Mendix Cloud US-East and Cloud Dedicated EU (Frankfurt) Sierra. All applications within these regions should now be functioning correctly. We are still working on the other impacted Mendix Cloud regions. Our teams are continuing to monitor the platform closely.

10. identified Oct 21, 2025, 09:59 AM UTC

    As we move towards recovery, we can confirm that the planned maintenance is now complete in Mendix Cloud US-East and Cloud Dedicated EU (Frankfurt) Sierra. All applications within these regions should now be functioning correctly. We are still working on the other impacted Mendix Cloud regions. Our teams are continuing to monitor the platform closely.

11. monitoring Oct 21, 2025, 10:24 AM UTC

    The scheduled maintenance is now complete, and all applications have been successfully migrated to the latest infrastructure. This transition means that intermittent 502 errors should no longer occur, ensuring full service stability. If you still experience any issues, please contact the Mendix support team for immediate assistance. Thank you for your patience and understanding during this period.

12. resolved Oct 21, 2025, 12:12 PM UTC

    Following our last update, continuous monitoring has shown no recurrence of issues related to the intermittent 502 errors. This incident is now resolved. We appreciate your patience and understanding throughout this process.

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Started Oct 20, 2025, 09:57 AM UTC· resolved Oct 21, 2025, 10:54 AM UTC

1. investigating Oct 20, 2025, 09:56 AM UTC

   We are providing an important update regarding the recent AWS US East outage that impacted several services across the region. We sincerely apologize for the delay in notifying you about this situation; unfortunately, our own Statuspage was also affected by the incident, preventing us from sharing updates sooner. We are now pleased to report that our services are slowly but steadily recovering. During this period, application deployments were impacted, and we're actively working on fully restoring our logging and monitoring services, which are still healing. Additionally, all scheduled maintenances for Kubernetes migration were halted to ensure stability. We will be re-planning these maintenances and will communicate new schedules as soon as possible. Our dedicated teams are working diligently to restore full functionality, and we truly appreciate your continued patience and understanding as we progress.

2. monitoring Oct 20, 2025, 09:57 AM UTC

   AWS announced that they have applied initial mitigation and started to observe significant signs of recovery.

3. monitoring Oct 20, 2025, 10:38 AM UTC

   Our Infrastructure provider (AWS) for Mendix Cloud, has announced that the underlying issue has been fully mitigated. We are continuing to monitor Mendix services. Backups, Logs, Metrics and Alerts are now operational. There is a loss of logs and application metrics during the outage window which is not recoverable. We apologize for any inconvenience caused by this.

4. identified Oct 20, 2025, 05:04 PM UTC

   We are currently experiencing intermittent 502 Bad Gateway errors affecting parts of our platform. Our engineering teams have confirmed that this is most certainly a direct consequence of the recent AWS service disruption impacting multiple providers across the region. During this time, you may experience occasional service interruptions or degraded performance when accessing certain application endpoints. We sincerely apologize for the disruption and appreciate your patience. Further updates will be provided as soon as more information becomes available.

5. monitoring Oct 20, 2025, 07:52 PM UTC

   We are seeing a gradual recovery as the AWS service disruption is being resolved. Our engineering teams will continue to closely monitor the infrastructure.

6. resolved Oct 21, 2025, 10:54 AM UTC

   We are pleased to confirm that all services impacted by the recent AWS US East outage are now fully restored and operating normally. Our teams have diligently worked to address all lingering effects, and we are confident in the stability and performance of our platform. We sincerely apologize for any disruption, inconvenience, or impact on your operations caused by this incident. We truly appreciate your patience and understanding as we navigated these challenges.

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Started Oct 16, 2025, 02:03 PM UTC· resolved Oct 16, 2025, 07:43 PM UTC

1. investigating Oct 16, 2025, 02:03 PM UTC

   We observed a performance degradation for Software Composition. New package builds are currently experiencing delays in processing and appearing in Software Composition

2. resolved Oct 16, 2025, 07:43 PM UTC

   This incident has been resolved.

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Started Oct 15, 2025, 04:37 PM UTC· resolved Oct 22, 2025, 06:12 AM UTC

1. investigating Oct 15, 2025, 04:37 PM UTC

   With the October 14 update of Windows 11, Studio Pro 9, 10, and 11 can show errors in different panels and editors making it unusable. When you see the message "Hmmm... can't reach this page" with an error code of `ERR_CONNECTION_RESET`, in a tool panel or editor, your workstation is likely affected. Example panels where it can occur are the design properties and toolbox. Example editors are the Microflow, Nanoflow and Rule editor. The current known workarounds for this problem are: - Install "Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.439.210.0)" or - Uninstall the following Windows updates: KB5066835, KB5066131, and KB5065789 We are actively investigating this issue and will update regularly.

2. monitoring Oct 17, 2025, 12:06 PM UTC

   The current solution to this issue is to install "Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.439.210.0)". This has solved current running incidents, but we are narrowly monitoring this with our customers to make sure all issues are resolved.

3. resolved Oct 22, 2025, 06:12 AM UTC

   After closely monitoring the issue with existing customers and new incidents, we can confirm that the latest patches from Microsoft resolved the issue that was introduced.

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Started Oct 14, 2025, 01:23 PM UTC· resolved Oct 15, 2025, 10:27 AM UTC

1. investigating Oct 14, 2025, 01:23 PM UTC

   We have observed some degradations in processing of new build packages for Software Composition both from Control Center & Developer Portal view. The team is currently investigating.

2. resolved Oct 15, 2025, 10:27 AM UTC

   This incident has been resolved.

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Started Oct 13, 2025, 03:52 PM UTC· resolved Oct 14, 2025, 02:13 PM UTC

1. investigating Oct 13, 2025, 03:52 PM UTC

   We are currently investigating issues with logging service in Mendix Cloud Middle East (Bahrain)

2. monitoring Oct 13, 2025, 04:05 PM UTC

   The logging service is back up and we're monitoring the results. Today's logs for all applications in Mendix Cloud Middle East (Bahrain) region are affected.

3. resolved Oct 14, 2025, 02:13 PM UTC

   Yesterday's logs for impacted applications have been recovered and the incident has been resolved.

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Started Oct 09, 2025, 10:04 AM UTC· resolved Oct 09, 2025, 04:49 PM UTC

1. identified Oct 09, 2025, 10:04 AM UTC

   We are currently observing issues where some free apps are unable to resume due to a recent change in an internal platform component. Our team has identified the root cause & working on a fix. In the meantime, if your app fails to resume, we recommend redeploying it to make it active again. We will provide updates as more information becomes available. Thank you for your patience and understanding.

2. monitoring Oct 09, 2025, 12:07 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 09, 2025, 04:49 PM UTC

   This incident has been resolved.

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