Mantle Outage History

Mantle is up right now

Pingoru has recorded 19 incidents for Mantle: 8 in the last 12 months and 0 in the last 90 days.

Source: status.heymantle.com

19incidents recorded
8last 12 months
0last 90 days
2 daystypical duration

Incidents, newest first

Minor June 1, 2026 Delayed usage event processing 4d 8h

Started Jun 01, 2026, 12:30 PM UTC· resolved Jun 05, 2026, 08:44 PM UTC

  1. monitoring Jun 01, 2026, 12:30 PM UTC

    Usage event processing is currently delayed a bit. Events are still being received and queued, so nothing is lost and everything will catch up. We're working to get processing back to normal..

  2. resolved Jun 05, 2026, 08:44 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 25, 2026 Slow Dashboard Loading 2d 8h

Started May 25, 2026, 01:00 PM UTC· resolved May 27, 2026, 09:38 PM UTC

  1. monitoring May 25, 2026, 01:00 PM UTC

    Mantle has been loading slower than usual over the past couple of days. We're actively working on a fix and will update this page as we make progress. Thanks for your patience..

  2. resolved May 27, 2026, 09:38 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 15, 2026 Elevated API response times and delayed event indexing 5d 7h

Started May 15, 2026, 11:30 AM UTC· resolved May 20, 2026, 06:35 PM UTC

  1. monitoring May 15, 2026, 11:30 AM UTC

    A database load spike caused slower API responses and delayed event indexing. A fix is deployed and the system is recovering - new events are processing in real-time while we work through the remaining backlog..

  2. resolved May 20, 2026, 06:35 PM UTC

    This incident has been resolved..

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Minor April 21, 2026 Investigating elevated API errors 53m

Started Apr 21, 2026, 10:09 AM UTC· resolved Apr 21, 2026, 11:02 AM UTC

  1. investigating Apr 21, 2026, 10:09 AM UTC

    We're currently seeing issues with our API. Our engineering team is actively investigating and working on a fix. We'll post updates here as we learn more..

  2. monitoring Apr 21, 2026, 10:59 AM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Apr 21, 2026, 11:02 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor April 17, 2026 Investigating elevated API errors 58m

Started Apr 17, 2026, 10:03 AM UTC· resolved Apr 17, 2026, 11:01 AM UTC

  1. identified Apr 17, 2026, 10:03 AM UTC

    We're currently seeing issues with our API. Our engineering team is actively investigating and working on a fix. We'll post updates here as we learn more..

  2. resolved Apr 17, 2026, 11:01 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 24, 2026 Degraded Core API & Dashboard Performance 2h 14m

Started Feb 24, 2026, 08:22 PM UTC· resolved Feb 24, 2026, 10:36 PM UTC

  1. investigating Feb 24, 2026, 08:22 PM UTC

    Some users may experience intermittent errors or slow response times. Our team has identified the issue and is actively working on a fix..

  2. monitoring Feb 24, 2026, 09:33 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Feb 24, 2026, 10:36 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 14, 2026 Delayed Shopify App Install Events 3d 18h

Started Feb 14, 2026, 07:45 AM UTC· resolved Feb 18, 2026, 02:06 AM UTC

  1. monitoring Feb 14, 2026, 07:45 AM UTC

    Shopify Partner API is experiencing delays delivering app install events. New installs may not appear immediately in your dashboard. No data will be lost — events will backfill once Shopify recovers..

  2. resolved Feb 18, 2026, 02:06 AM UTC

    This incident has been resolved..

Read the full incident report →

Major November 18, 2025 Cloudflare outage 3h 8m

Started Nov 18, 2025, 11:40 AM UTC· resolved Nov 18, 2025, 02:48 PM UTC

  1. investigating Nov 18, 2025, 11:40 AM UTC

    We're experiencing service issues due to an ongoing Cloudflare network outage - their team is investigating and we're monitoring closely: .

  2. monitoring Nov 18, 2025, 02:29 PM UTC

    Cloudflare is working on a fix. We're monitoring the situation closely..

  3. monitoring Nov 18, 2025, 02:41 PM UTC

    We implemented a fix and are currently monitoring the result..

  4. resolved Nov 18, 2025, 02:48 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor October 21, 2025 App API is experiencing issues 37m

Started Oct 21, 2025, 09:00 AM UTC· resolved Oct 21, 2025, 09:37 AM UTC

  1. investigating Oct 21, 2025, 09:00 AM UTC

    We are currently investigating this incident..

  2. monitoring Oct 21, 2025, 09:27 AM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Oct 21, 2025, 09:37 AM UTC

    This incident has been resolved..

Read the full incident report →

Major October 20, 2025 We're experiencing a service outage due to a DNS issue with our third-party cloud provider. 2h 59m

Started Oct 20, 2025, 02:25 PM UTC· resolved Oct 20, 2025, 05:24 PM UTC

  1. investigating Oct 20, 2025, 02:25 PM UTC

    We are currently investigating this incident..

  2. monitoring Oct 20, 2025, 03:06 PM UTC

    Our third party provider is aware and working on a solution..

  3. resolved Oct 20, 2025, 05:24 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor August 21, 2025 Downstream network provider incident affecting Shopify API connectivity 1h 12m

Started Aug 21, 2025, 05:45 PM UTC· resolved Aug 21, 2025, 06:57 PM UTC

  1. investigating Aug 21, 2025, 05:45 PM UTC

    We are currently investigating this incident..

  2. resolved Aug 21, 2025, 06:57 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor August 9, 2025 App API is experiencing issues - we've identified the issue and deploying a fix 20m

Started Aug 09, 2025, 12:44 PM UTC· resolved Aug 09, 2025, 01:04 PM UTC

  1. investigating Aug 09, 2025, 12:44 PM UTC

    We are currently investigating this incident..

  2. identified Aug 09, 2025, 12:57 PM UTC

    We are continuing to work on a fix for this incident..

  3. resolved Aug 09, 2025, 01:04 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor August 5, 2025 We're currently experiencing slower than normal response times affecting webhooks and flows. Our team is investigating and working on a fix. 3h

Started Aug 05, 2025, 04:35 PM UTC· resolved Aug 05, 2025, 07:35 PM UTC

  1. investigating Aug 05, 2025, 04:35 PM UTC

    We are currently investigating this incident..

  2. resolved Aug 05, 2025, 07:35 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor July 2, 2025 App API is currently experiencing issues affecting some Mantle app features 34m

Started Jul 02, 2025, 08:24 PM UTC· resolved Jul 02, 2025, 08:58 PM UTC

  1. investigating Jul 02, 2025, 08:24 PM UTC

    We are currently investigating this incident..

  2. monitoring Jul 02, 2025, 08:52 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Jul 02, 2025, 08:58 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 16, 2025 Delay in processing data 7h 54m

Started Jun 16, 2025, 10:35 AM UTC· resolved Jun 16, 2025, 06:29 PM UTC

  1. investigating Jun 16, 2025, 10:35 AM UTC

    We are currently investigating this incident..

  2. identified Jun 16, 2025, 03:52 PM UTC

    We are continuing to work on a fix for this incident..

  3. resolved Jun 16, 2025, 06:29 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 7, 2025 Delay in Shopify sync 1h 35m

Started May 07, 2025, 06:05 PM UTC· resolved May 07, 2025, 07:40 PM UTC

  1. monitoring May 07, 2025, 06:05 PM UTC

    We implemented a fix and are currently monitoring the result..

  2. resolved May 07, 2025, 07:40 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor April 1, 2025 Shopify Partner API is experiencing issues 1h 46m

Started Apr 01, 2025, 05:00 PM UTC· resolved Apr 01, 2025, 06:46 PM UTC

  1. monitoring Apr 01, 2025, 05:00 PM UTC

    App events are delayed while Shopify's API is experiencing issues.

  2. resolved Apr 01, 2025, 06:46 PM UTC

    Issues with Shopify's APIs have been resolved.

Read the full incident report →

Minor March 25, 2025 Elevated timeouts on app api requests 2h 26m

Started Mar 25, 2025, 05:39 PM UTC· resolved Mar 25, 2025, 08:05 PM UTC

  1. monitoring Mar 25, 2025, 05:39 PM UTC

    We implemented a fix and are currently monitoring the result..

  2. resolved Mar 25, 2025, 08:05 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor March 17, 2025 Usage Event Processing Delay 25m

Started Mar 17, 2025, 03:49 PM UTC· resolved Mar 17, 2025, 04:14 PM UTC

  1. identified Mar 17, 2025, 03:49 PM UTC

    Issue identified and being worked on..

  2. resolved Mar 17, 2025, 04:14 PM UTC

    This incident has been resolved..

Read the full incident report →