Is mailprotector down?
Last checked 1m agoNo incidents right now.
mailprotector is operational right now. Last checked 1m ago; the most recent incident resolved 2d ago.
Real-time mailprotector status, recent outages, and incident history: pulled directly from mailprotector's official status page at status.mailprotector.com every 5 minutes. Pingoru tracks 10 mailprotector services and has captured 4 incidents in the last 90 days (99.67% uptime). Get email, Slack, Discord, or webhook alerts the moment mailprotector reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- CloudFilter and SafeSend Email Security
Timeline · 3 updates
- investigating · Oct 28, 2026, 09:31 PM UTC
We are investigating the outbound relay delays and connection refusals. The team has added resources to the outbound pool to alleviate the immediate impact.
- monitoring · Oct 28, 2026, 10:58 PM UTC
We will continue to monitor the outbound relay.
- resolved · Oct 29, 2026, 03:31 PM UTC
Outbound emails from CloudFilter's relay are performing as expected. This incident is resolved.
Latest: Outbound emails from CloudFilter's relay are performing as expected. This incident is resolved.
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- Shield
Timeline · 5 updates
- investigating · Oct 20, 2026, 04:32 PM UTC
We are investigating reports of connection timeouts or rate limiting with some domains using Shield. This is not affecting all mail flow.
- investigating · Oct 20, 2026, 05:21 PM UTC
We are continuing to investigate this issue.
- identified · Oct 20, 2026, 06:21 PM UTC
It appears that a reduction in the number of Microsoft servers communicating with Shield this morning contributed to the per-server volume spike. The team has mitigated the connection timeouts and rate limits, and the queues are draining. We do not have an exact time for when the queues will be emptied, but it appears it should be within the hour, most likely sooner. We are continuing to investigate with a priority of restoring stable and expected mail flow.
- monitoring · Oct 20, 2026, 06:55 PM UTC
The queues are caught up, and we are observing normal mail flow at this time. The rate limiting experienced this morning was a response to abusive mail volume that was exacerbated by the reduction in Microsoft servers communicating with Shield. We will continue to monitor our queues through the business day to ensure processing is stable.
- resolved · Oct 20, 2026, 10:50 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Shield
Timeline · 2 updates
- monitoring · Aug 03, 2026, 06:14 PM UTC
At approximately 1:00 PM ET, we were alerted to slow message processing in Shield. The symptoms were slow message updates and some delivery delays. The team has identified the bottleneck and resolved the issue. The queues are catching up, and performance appears to be normalizing. We will continue to monitor the queue for full resolution.
- resolved · Aug 03, 2026, 06:31 PM UTC
The queues have caught up, and performance is operating at expected levels.
Latest: The queues have caught up, and performance is operating at expected levels.
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Incident record
Since April 2026 · Statuspage by Atlassian · 10 components checked every 5 minutesThe longest incident in the last year, Replies to Support team not being processed on June 4, 2026, ran for 25 hours. 10 maintenance windows announced in the same period.
Most affected components, last 12 months
- CloudFilter and SafeSend Email Security5
- Shield5
- Issue Notice1
- Management Console1
- Service Announcements1
Latest incidents
- CloudFilter outbound relay delays
We are investigating the outbound relay delays and connection refusals. The team has added resources to the outbound pool to alleviate the immediate impact.
- Connection time outs or rate limiting reported
We are investigating reports of connection timeouts or rate limiting with some domains using Shield. This is not affecting all mail flow.
- Slow processing of Shield messages
At approximately 1:00 PM ET, we were alerted to slow message processing in Shield. The symptoms were slow message updates and some delivery delays. The team…
- CloudFilter outbound relay delays ResolvedStarted Oct 28, 2026, 09:31 PM UTC · Resolved Oct 29, 2026, 03:31 PM UTC · 17h 59m
- Started Oct 20, 2026, 04:32 PM UTC · Resolved Oct 20, 2026, 10:50 PM UTC · 6h 17m
- Slow processing of Shield messages ResolvedStarted Aug 03, 2026, 06:14 PM UTC · Resolved Aug 03, 2026, 06:31 PM UTC · 16m