MaaS360 Outage History
MaaS360 is up right nowPingoru has recorded 11 incidents for MaaS360: 11 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 135 of 720 (19%) |
| May 2026 | 1 | 90 of 744 (12%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 13 of 720 (2%) |
| October 2026 | 0 | 38 of 573 (7%) |
Incidents, newest first
Major September 30, 2026 M3 (US South) & M1 (US East) - Intermittent Issue with Enterprise App Upgrade - 30 September 2026 1d 22h
Started Sep 30, 2026, 03:33 PM UTC· resolved Oct 02, 2026, 02:17 PM UTC
- investigating Sep 30, 2026, 03:33 PM UTC
Resolved 10/02/2026 2:17 PM UTC This incident has been resolved.
- resolved Oct 01, 2026, 01:55 PM UTC
A fix has been implemented and we are monitoring the results. Published 09/30/2026 3:33 PM UTC We are currently investigating this issue.
Major September 3, 2026 M3 (US South) - MaaS360 Enrollments Failing (iOS/Android) - 3 September 2026 4h 9m
Started Sep 03, 2026, 06:55 PM UTC· resolved Sep 03, 2026, 11:05 PM UTC
- resolved Sep 03, 2026, 11:02 PM UTC
This incident has been resolved. Published 09/03/2026 6:55 PM UTC We are currently investigating this issue.
Major May 14, 2026 All Instances - Parsing Error While Navigating the Portal- 14 May 2026 3d 18h
Started May 14, 2026, 05:09 PM UTC· resolved May 18, 2026, 11:34 AM UTC
- investigating May 14, 2026, 05:09 PM UTC
Resolved 05/18/2026 11:34 AM UTC This incident has been resolved.
- resolved May 15, 2026, 01:21 PM UTC
A fix has been implemented and we are monitoring the results. Published 05/14/2026 5:09 PM UTC We are currently investigating this issue.
Major April 28, 2026 Japan MEG Relay - Service Interruption - 28 April 2026 2h 20m
Started Apr 28, 2026, 09:36 PM UTC· resolved Apr 28, 2026, 11:56 PM UTC
- resolved Apr 28, 2026, 09:36 PM UTC
Resolved 04/28/2026 11:56 PM UTC This incident has been resolved. Published 04/28/2026 9:36 PM UTC The issue has been identified and a fix is being implemented.
Major April 28, 2026 All Instances - Unable to Install Apps, Device Criteria Not Met (iOS) - 28 April 2026 22h 16m
Started Apr 28, 2026, 06:06 PM UTC· resolved Apr 29, 2026, 04:23 PM UTC
- investigating Apr 28, 2026, 06:06 PM UTC
Resolved 04/29/2026 4:23 PM UTC This incident has been resolved.
- resolved Apr 29, 2026, 12:27 PM UTC
A fix has been implemented and we are monitoring the results. For any apps that did not install, please try installing them again. New device enrollments should no longer experience this issue. Published 04/28/2026 6:06 PM UTC We are aware of a potential issue and are assessing its impact.
Major April 22, 2026 MaaS360 All Instances - Cloud Extender Offline - April 22nd 2026 4d 16h
Started Apr 22, 2026, 11:05 PM UTC· resolved Apr 27, 2026, 03:41 PM UTC
- investigating Apr 22, 2026, 11:05 PM UTC
Closed 04/27/2026 3:41 PM UTC This incident is resolved.
- monitoring Apr 23, 2026, 03:25 AM UTC
The issue has been identified and a fix is being implemented. Published 04/22/2026 11:05 PM UTC We are investigating an issue with Cloud Extenders going offline.
- resolved Apr 23, 2026, 03:27 AM UTC
A fix has been implemented, and we are monitoring the results.
Major March 19, 2026 M2 (EU Germany) - Unable to Login to Portal - 19 March 2026 18h 34m
Started Mar 19, 2026, 06:04 PM UTC· resolved Mar 20, 2026, 12:39 PM UTC
- investigating Mar 19, 2026, 06:04 PM UTC
Resolved 03/20/2026 12:39 PM UTC This incident has been resolved.
- resolved Mar 19, 2026, 07:00 PM UTC
A fix has been implemented and we are monitoring the results. Published 03/19/2026 6:04 PM UTC We are currently investigating this issue.
Major March 18, 2026 M3 (US South) - Performance Degradation, Issues Navigating the Portal - 18 March 2026 16h 2m
Started Mar 18, 2026, 09:23 PM UTC· resolved Mar 19, 2026, 01:26 PM UTC
- investigating Mar 18, 2026, 09:23 PM UTC
Resolved 03/19/2026 1:26 PM UTC This incident has been resolved.
- resolved Mar 18, 2026, 11:34 PM UTC
A fix has been implemented and we are monitoring the results. Published 03/18/2026 9:23 PM UTC We are aware of a potential issue and are assessing its impact.
Major February 3, 2026 M3 (US South) - New iOS Device Records Incomplete, Impacting App and Policy Deployments- 3 February 2026 6d 23h
Started Feb 03, 2026, 09:57 PM UTC· resolved Feb 10, 2026, 09:46 PM UTC
- investigating Feb 03, 2026, 09:57 PM UTC
Resolved 02/10/2026 9:46 PM UTC This incident has been resolved.
- monitoring Feb 04, 2026, 09:01 AM UTC
The issue has been identified and a fix is being implemented. Published 02/03/2026 9:57 PM UTC We are currently investigating this issue
- resolved Feb 05, 2026, 07:53 AM UTC
A fix has been implemented, and we are monitoring the results.
Notice January 23, 2026 January 2026: MaaS360 incident 269d 23h
Started Jan 23, 2026, 03:39 PM UTC· resolved Oct 20, 2026, 03:16 PM UTC
- resolved Jan 23, 2026, 03:39 PM UTC
MaaS360 News Microsoft 365 Exchange Web Services Deprecation Impact on IBM MaaS360 Mail and Cloud Extender - 1 June 2026 Microsoft 365 is deprecating Exchange Web Services. MaaS360 currently uses EWS for Shared Mailbox access and to alert users of incoming mail when using MaaS360 Mail. Any alerts sent through the Cloud Extender Email Notification module or through the EWS notification option found in the Workplace Persona Policy, must migrate to Microsoft Graph based notifications before October 2026. Learn More. Infrastructure change notice for IBM MaaS360 Mobile Enterprise Gateway - 25 September 2026 As part of an upcoming infrastructure change that will be completed in a phased manner starting 15 November 2026, all customers must upgrade their IBM MaaS360 Mobile Enterprise Gateway (MEG) module to Cloud Extender® version 3.002.320. Learn More. IBM MaaS360 | Upcoming Changes to Support Channels - 7 October 2026 MaaS360 is updating the ways you can engage with the support team. These changes are designed to simplify your experience and ensure your requests reach the right specialists as quickly as possible. Customers who receive support through an IBM MaaS360 partner, managed service provider, or reseller can continue to engage with their support provider as they do today. These changes apply only to customers who contact IBM MaaS360 Support directly through chat or phone support channels. Learn More. Register now for our upcoming Ask Me Anything and Monthly Webinar — secure your spot today!
Major January 22, 2026 MaaS360 M3: Admin Portal Unplanned Outage - Jan 22nd, 2026 57m
Started Jan 22, 2026, 08:09 AM UTC· resolved Jan 22, 2026, 09:07 AM UTC
- investigating Jan 22, 2026, 08:09 AM UTC
Resolved 01/22/2026 9:07 AM UTC This incident has been resolved.
- monitoring Jan 22, 2026, 08:27 AM UTC
The issue has been identified, and a fix is being implemented. Published 01/22/2026 8:09 AM UTC We are currently investigating the issue.
- resolved Jan 22, 2026, 08:33 AM UTC
A fix has been implemented, and we are monitoring the results.