Liberty Broadband Outage History

Started Oct 12, 2026, 03:07 PM UTC· resolved Oct 13, 2026, 05:20 PM UTC

1. investigating Oct 12, 2026, 03:07 PM UTC

   We are currently investigating an outage affecting our Nordic Tower, we have dispatched a tech to get on site. Once we have more information we will update this page.

2. monitoring Oct 12, 2026, 03:45 PM UTC

   Our tech was able to power cycle everything inside the home the tower is on and it came back online. We are looking into the logs to see why it went down and wouldn't come back online on it's own. We will monitor this tower closely for the next 24hrs before we close out this status page.

3. resolved Oct 13, 2026, 05:20 PM UTC

   After monitoring the tower and it staying stable for the last 24hrs we will close this status page out.

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Started Aug 27, 2026, 02:44 PM UTC· resolved Aug 28, 2026, 05:08 PM UTC

1. investigating Aug 27, 2026, 02:44 PM UTC

   We are aware of an outage affecting our network. We are working on identifying the issue and getting it corrected.

2. investigating Aug 27, 2026, 03:01 PM UTC

   We are currently investigating an outage that is affecting some of our towers and repeaters.

3. monitoring Aug 27, 2026, 03:28 PM UTC

   Our network engineer was able to identify the issue and implement a fix. The issue was due to one of our upstream provider's having an issue, our network engineer re-routed to one of our other upstream providers to get connections back online. We will monitor this very closely over the next 24 hrs and we will continue to work with the upstream provider that had an issue to get it fixed on their end.

4. resolved Aug 28, 2026, 05:08 PM UTC

   All traffic has stayed stable over the last 24hrs so we will resolve this status page, however we will continue to communicate with our upstream provider that had the issue and work with them to get it resolved so we can have both traffic routes open for future use.

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Started Jul 02, 2026, 03:04 PM UTC· resolved Jul 03, 2026, 01:02 PM UTC

1. identified Jul 02, 2026, 03:04 PM UTC

   We have been working on getting this tower back online this morning since first notified of the outage, our tech is on site and has found that the tower is not getting power. Our tech is in the process of getting a generator up to the tower to get it back online while we continue to work on getting the outlet fixed to the tower. This outage only affects those connected on the North Fork Tower/ North Tower only

2. monitoring Jul 02, 2026, 08:22 PM UTC

   The tower has been back online for a few hours now, but we will continue to monitor it until tomorrow. Upon further investigation we learned that RMP had replaced the meter with a new one and had turned off breakers yesterday 7/1 in the morning and they didn't turn the breakers back on before leaving. The tower was able to stay online until about 0600 on 7/2 when the back up batteries on the tower finally died.

3. resolved Jul 03, 2026, 01:02 PM UTC

   The tower was stable all through the night.

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Started May 26, 2026, 09:40 PM UTC· resolved May 27, 2026, 09:00 PM UTC

1. investigating May 26, 2026, 09:40 PM UTC

   We are aware of an outage affecting our customers on the IronForge Tower that is located in the Mtn. Green area. We have dispatched a tech to the area and once we have more information we will update this page.

2. identified May 26, 2026, 10:13 PM UTC

   Our tech has arrived on site and found that while a crew was digging holes for fencing they hit the conduit with the line for the tower. They are already in the process of fixing the line and anticipate the fix being done in the next 15-20mins. Will update here once the tower is back online.

3. monitoring May 26, 2026, 10:31 PM UTC

   The fix has been completed and the tower is back online and all dishes have connected. We will monitor the tower for the next 24hrs before we close this status page.

4. resolved May 27, 2026, 09:00 PM UTC

   We will be closing out this status page as the tower stayed online and stable for the last 24/hrs.

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Started May 15, 2026, 12:57 PM UTC· resolved May 16, 2026, 09:58 PM UTC

1. investigating May 15, 2026, 12:57 PM UTC

   We are aware of an outage that is affecting our tower located in the North Fork area, we are working to identify the issue and getting a tech dispatched. Once we know more we will update this status page.

2. identified May 15, 2026, 03:01 PM UTC

   We have identified the cause, our 24V switch is not getting power. We have a tech dispatched to the tower to get it restored.

3. monitoring May 15, 2026, 03:50 PM UTC

   The tech is on site and has the tower back online and everything is connecting. The power cord on our switch was knocked loose by an animal it appears. We will monitor this tower for the next 24hrs before closing out this status page

4. resolved May 16, 2026, 09:58 PM UTC

   The tower has stayed online and connected so we will go ahead and close out this status page.

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Started Apr 22, 2026, 01:49 PM UTC· resolved Apr 23, 2026, 04:06 PM UTC

1. investigating Apr 22, 2026, 01:49 PM UTC

   We are currently working on getting our tower in Huntsville back online after the outage earlier this morning. We have determined that everything on the ground is working and we will need to get someone on top of the tower to assess the equipment up top. This is one of the main tower's that feeds other towers in the area so there are multiple towers affected at this time.

2. investigating Apr 22, 2026, 02:28 PM UTC

   We are continuing to investigate this issue.

3. monitoring Apr 22, 2026, 06:24 PM UTC

   We were able to get the tower back online, one of the breakers got tripped during the power surges early this morning. We will monitor this closely for the next 24hrs and then we will close out this status page. If you are still experiencing no internet please reboot your router by unplugging it from power for about 10-15 seconds and then plugging it back in. If you have tried that and it still isn't working please reach out to us by either calling or texting us at 866-780-8036

4. resolved Apr 23, 2026, 04:06 PM UTC

   We are going to close out this status page, the tower has stayed online and stable. We have also had an electrician come out and replace the breaker that kept getting tripped so that we won't have this issue in the future when the tower is having to go from main power to the back up batteries during power outages.

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Started Apr 09, 2026, 10:25 PM UTC· resolved Apr 13, 2026, 03:02 PM UTC

1. investigating Apr 09, 2026, 10:25 PM UTC

   We are currently experiencing an outage in the Morgan/Mtn. Green area. We are unable to access the equipment remotely so we have a tech dispatched. Once we know more we will update you here.

2. investigating Apr 09, 2026, 10:26 PM UTC

   We are continuing to investigate this issue.

3. monitoring Apr 09, 2026, 10:35 PM UTC

   The internet is back online for those in the Morgan/Mtn. Green area. We had a router get hung up that needed to be rebooted. We will monitor it closely for the next 24 hrs to ensure it is running smoothly.

4. resolved Apr 13, 2026, 03:02 PM UTC

   This incident has been resolved.

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Started Apr 07, 2026, 12:30 AM UTC· resolved Apr 09, 2026, 10:30 PM UTC

1. identified Apr 07, 2026, 12:30 AM UTC

   CenturyLink has identified a service outage in Ogden Utah. They have service crews dispatched and checking equipment and lines to see what has broken and then repair it. As a result this creates an outage for us as we pass Internet traffic through fiber lines that go through CenturyLink equipment. We are hounding them and have opened tickets for our affected lines and are awaiting new updates.

2. identified Apr 07, 2026, 01:29 AM UTC

   CenturyLink is continuing to isolate the issue. They believe it’s a fiber fault (fiber cut) between Ogden Valley and Ogden. They have dispatched crews to assist in finding the fault.

3. identified Apr 07, 2026, 02:19 AM UTC

   Field Operations suspects a fiber cut to be the source of the service interruption. Additional testing is underway to help determine the location of the damage.

4. identified Apr 07, 2026, 03:44 AM UTC

   Field Operations has identified the location of the damage to the fiber and conduit due to road construction activities. A construction team has been engaged to assist with restoration efforts. An estimated time of arrival (ETA) will be provided once available.

5. identified Apr 07, 2026, 04:46 AM UTC

   Splicing crews have arrived on site and are actively assessing the situation to determine the most effective repair approach. The team is currently evaluating the extent of the damage and formulating a comprehensive plan to safely restore service. Further updates will be shared as repair activities progress and additional details become available.

6. identified Apr 07, 2026, 05:23 AM UTC

   Splicing crews are currently on site and actively pulling in fiber to support restoration efforts. This phase of work is expected to be completed by approximately 06:30 GMT, after which splicing activities will begin. Splicing is estimated to take an additional five to six hours to complete. Based on the current progress and repair plan, the estimated time of restoration (ETR) is approximately 12:00 GMT. Teams remain focused on completing the work as safely and efficiently as possible, and updates will be provided as milestones are reached.

7. monitoring Apr 07, 2026, 03:22 PM UTC

   Service was restored at 4:30AM. We will be monitoring the fiber lines over the next 24 hours to ensure they are performing as expected.

8. resolved Apr 09, 2026, 10:30 PM UTC

   Our backhaul has been performing smoothly so we will go ahead and close out this status page.

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Started Mar 18, 2026, 03:07 PM UTC· resolved Mar 19, 2026, 03:53 PM UTC

1. investigating Mar 18, 2026, 03:07 PM UTC

   We are aware that one of our towers has gone offline and that a repeater has gone offline. We have dispatched a tech to get on site and determine the cause of the outage.

2. identified Mar 18, 2026, 03:42 PM UTC

   Our tech is on site and it appears that the equipment factory reset itself from a possible power surge. Both the field tech and tech support got it programmed back up and everything is connected back.

3. monitoring Mar 18, 2026, 03:43 PM UTC

   We will be monitoring this tower for the next 24hrs to make sure it stays online.

4. resolved Mar 19, 2026, 03:53 PM UTC

   The tower has been stable through out the night so we will close out this status page.

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Started Feb 17, 2026, 02:29 PM UTC· resolved Feb 18, 2026, 04:47 PM UTC

1. identified Feb 17, 2026, 02:29 PM UTC

   We are aware of an outage affecting our Snowbasin Tower. This outage is due to loss of power last night from the wind storms, our batteries on the tower has drained and we have a tech enroute with a generator to get the tower back online. We will run this generator today until RMP has restored power to the area, their estimated restore is 4pm.

2. investigating Feb 17, 2026, 03:30 PM UTC

   Our tech got to the tower and found that the tower is on main grid power, so there is another issue going on. We are investigating and have techs on site to get this resolved. Will update once we know more

3. investigating Feb 17, 2026, 04:20 PM UTC

   We are continuing to investigate this issue.

4. monitoring Feb 17, 2026, 05:39 PM UTC

   We have both Snowbasin Tower and BasineView Omni back online, we are monitoring them closely for the next 24 hours.

5. resolved Feb 18, 2026, 04:47 PM UTC

   The tower has stayed online and stable since yesterdays fix, so we will move forward with closing out this status page.

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Started Feb 17, 2026, 02:26 PM UTC· resolved Feb 18, 2026, 04:47 PM UTC

1. investigating Feb 17, 2026, 02:26 PM UTC

   We are aware that one of our sectors on TV Tower went down late last night, despite several efforts remotely to get the sector back online we need to get a tech on site to get the sector back up and working. We have a tech scheduled to be there first thing this morning, we are also battling against the storm that has moved in so we will work as quickly and as safely as possible to get this sector back online. This outage is only affecting those that are on TV Tower Sector 9, not all of TV Tower is down. If you are unsure if this outage is affecting you specifically please feel free to text us at 866-780-8036

2. monitoring Feb 17, 2026, 07:49 PM UTC

   We now have Sector 9-90 up and working. One of the clips on the sector broke during the wind storm and we have replaced it with a brand new sector. We will monitor the sector closely for the next 24hrs.

3. resolved Feb 18, 2026, 04:47 PM UTC

   The sector has not had any issues since being replaced yesterday. We will move forward with closing out this status page.

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Started Jan 27, 2026, 11:36 PM UTC· resolved Jan 28, 2026, 04:39 PM UTC

1. investigating Jan 27, 2026, 11:36 PM UTC

   We are aware of an outage issue that our Falcon Tower has been having this afternoon, we have a tech headed to get on site for the tower to assess the situation. Once we have a better update we will let you know.

2. monitoring Jan 28, 2026, 12:48 AM UTC

   Our tech was able to locate the issue once on site and we now have the tower online. The tech found that at some point today the tower had swapped from main power grid to our back up batteries and had been running off back up batteries until they drained. He was able to get the tower back on the main power grid and we will keep a close eye on the tower throughout the night.

3. resolved Jan 28, 2026, 04:39 PM UTC

   The tower was stable all night so we will move forward with closing out this status page. If you are experiencing issues still please let us know.

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Started Jan 02, 2026, 10:10 PM UTC· resolved Jan 04, 2026, 02:55 AM UTC

1. investigating Jan 02, 2026, 10:10 PM UTC

   We are currently repairing a part on our North Tower that started going bad last night, we have a part on its way to the Valley from the SLC area, once the part is here our tech will be going back up to the tower to replace the part that has failed. During this time you may experience slow speeds to no internet at all once we pull the equipment off and get the new equipment placed.

2. investigating Jan 02, 2026, 11:20 PM UTC

   We have had a delay in the part arriving tonight 1/2/26 in time the tech will be up at the tower first thing tomorrow morning Saturday 1/3/26.

3. resolved Jan 04, 2026, 02:55 AM UTC

   We replaced several pieces on this tower and got the tower back up to its full potential.

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Started Dec 22, 2025, 09:13 PM UTC· resolved Dec 29, 2025, 04:17 PM UTC

1. investigating Dec 22, 2025, 09:13 PM UTC

   We are aware that out Thunderbluff tower has gone down, we had a tech on site this morning and got everything working, it has sense gone back down. We are working on getting it back online.

2. identified Dec 23, 2025, 02:11 AM UTC

   We have identified the part that has failed on the Thunderbluff tower, we will have the new part in the morning and will be replacing it in the AM.

3. identified Dec 23, 2025, 05:22 PM UTC

   We have a tech enroute to the tower with a new part to place.

4. monitoring Dec 23, 2025, 07:04 PM UTC

   We have replaced the part that failed yesterday the tower is back online. We will be monitoring this tower for the next 24hrs.

5. identified Dec 26, 2025, 05:25 PM UTC

   The tower has lost power again, we suspect the generator has run out of gas and that with the little amount of sunlight the solar panels have not gotten enough charge. We have a tech enroute to fill up the generators and confirm the cause of the tower being down.

6. monitoring Dec 26, 2025, 05:56 PM UTC

   The generator has been refilled and the tower is back online.

7. resolved Dec 29, 2025, 04:17 PM UTC

   We will be closing out this status page. The tower has been able to charge from the generators and now that we have some very sunny days ahead the solar will continue to charge up.

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Started Dec 19, 2025, 11:47 PM UTC· resolved Dec 26, 2025, 03:59 PM UTC

1. investigating Dec 19, 2025, 11:47 PM UTC

   We are aware of an outage affecting some of our towers in the Morgan area. We are working on finding the cause and getting it corrected.

2. investigating Dec 20, 2025, 04:20 PM UTC

   We believe we have identified the issue with the tower, due to its remote location we weren't able to get a tech on site last night as the storm and the dark created safety concerns. We are unable to drive up to the tower due to all the mud so we have a tech preparing to hike up to the tower to confirm the issue.

3. monitoring Dec 20, 2025, 11:52 PM UTC

   We were able to get a tech on site and he was able to get the tower back online with a generator. We will watch it through out the next 24hrs.

4. identified Dec 22, 2025, 05:03 AM UTC

   We are aware of the tower being offline again, we are doing what we can to get it restored again.

5. monitoring Dec 22, 2025, 06:50 PM UTC

   The tower has come back online and we will begin monitoring it again for 24hrs.

6. monitoring Dec 23, 2025, 02:12 AM UTC

   We have identified the issue at the UnderCity tower and have gotten the tower back online and charging batteries for it. We will monitor this tower for the next 24hrs.

7. resolved Dec 26, 2025, 03:59 PM UTC

   This incident has been resolved.

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Started Sep 29, 2025, 03:05 PM UTC· resolved Sep 30, 2025, 04:55 PM UTC

1. investigating Sep 29, 2025, 03:05 PM UTC

   We are currently investigating an issue customer are seeing on our Falcon Tower only.

2. monitoring Sep 29, 2025, 03:18 PM UTC

   We have found the issue and implemented the fix, we have reached out to several customers that reached out this morning and they are all back up and working. We will keep this status page open for 24hrs and we will be watching this closely, we are also going to be scheduling in the near future a router replacement on this tower as we believe the router is starting to slowly go bad on the tower.

3. resolved Sep 30, 2025, 04:55 PM UTC

   This incident has been resolved.

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Started Jul 10, 2025, 02:29 AM UTC· resolved Jul 11, 2025, 02:49 PM UTC

1. identified Jul 10, 2025, 02:29 AM UTC

   We have a few towers that are being affected by the RMP Enhanced Safety Settings. We have a tech in route to place a generator, RMP est restore about 1am. This is only affecting customer in the Ogden Valley

2. identified Jul 10, 2025, 02:33 PM UTC

   As of 8:30 this morning RMP still has a power outage in the area and we have generators on site since 5:30 am, RMP est restore at 10 am, if the power is back on at that point we will pull the generators and put the towers back on the main power grid.

3. monitoring Jul 10, 2025, 06:01 PM UTC

   We have all towers back on main power grid, we will be doing some work next week on one of the towers to replace the batteries that have died due to all the power outages so be on a look out for an email regarding that. As long as everything stays online and stable we will close out this status page tonight.

4. resolved Jul 11, 2025, 02:49 PM UTC

   This incident has been resolved.

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Started May 28, 2025, 09:18 PM UTC· resolved Jun 03, 2025, 06:09 PM UTC

1. identified May 28, 2025, 09:18 PM UTC

   We are currently experiencing a network outage that is affecting multiple ISPs and cellular providers throughout the Valley. Our upstream carrier, Lumen, is aware of the issue and is actively investigating and working to resolve it. Preliminary information suggests the outage may have been caused by a construction crew accidentally damaging a major fiber trunk line. Unfortunately, due to the limited number of fiber paths into and out of the Valley, such incidents can have a significant impact on connectivity. At this time, we are waiting for Lumen to locate the exact point of the fiber break and dispatch repair crews to begin restoration work. Based on a similar incident that occurred a few years ago near Carlos and Harley’s, full repairs may take up to two days. The delay is largely due to the complexity of working with thousands of fiber strands—technicians must carefully identify and repair each affected provider’s line, including Liberty Broadband’s. We will continue to monitor the situation closely and provide updates as soon as more information becomes available. We appreciate your patience and understanding.

2. identified May 28, 2025, 09:30 PM UTC

   New update from Lumen: 2025-05-28 20:59:13 GMT - Conjunctive isolation efforts have pinpointed a damaged fiber outside of the Huntsville central office that appears to have been struck by a directional boring activity. Further assessments and investigation are underway onsite at this time.

3. identified May 28, 2025, 10:13 PM UTC

   2025-05-28 21:58:48 GMT - The Supervisor of Regional Operations (SRO) has advised that onsite teams are working to complete damage assessments and repair planning onsite; however, it has been determined that the cable damage has impacted cellular service in the region and communication with onsite teams is extremely limited as a result. As such, two-way radios have been dispatched to the fault location in an effort to establish consistent communication with onsite teams, and efforts to isolate viable routes for migration efforts are underway in an effort to recover cellular services at this time.

4. identified May 28, 2025, 10:45 PM UTC

   Field Operations have advised that the damage location has been identified. The area has poor cell reception due to the fiber cut. The damage has been reported as a 288 and 144 strand fiber cable. the cables were damaged by a boring operation. Repair teams are onsite waiting for utility located to be performed. Crews will excavate the damage fiber cables and inspect if the protective conduits need to be repaired or not.

5. identified May 28, 2025, 11:51 PM UTC

   2025-05-28 23:43:58 GMT - Field Leadership is waiting on word from the repair teams that locates have been placed and excavation work has commenced. Communications will be delayed due to poor cell service in the area.

6. identified May 29, 2025, 12:47 AM UTC

   2025-05-29 00:45:08 GMT - Field Leadership continues to reach out to Field personnel on a current status but due to cell service in area, there has been no response

7. identified May 29, 2025, 04:26 AM UTC

   2025-05-29 04:11:54 GMT - The cable has been pulled into place. Fiber preparations have commenced. Once the cable is excavated, the splicing crew must then strip the protective sheath from the main cable and from each individual strand. Once this has been performed, technicians then clean the fiber and cleave it to make a clean cut in order to ensure optimal fusion to the replacement section of cable. This will be the last update for the evening. Liberty Broadband employees and owners all live in the Valley as well so we will be grabbing some sleep and heading to Ogden in the morning. Based on there progress so far I am hopeful we all wake up with Internet in the morning.

8. identified May 29, 2025, 01:09 PM UTC

   Lumen has finished the fiber splicing. Testing at our location isn’t showing any connectivity. Spoke with Lumen Support and they are having their testing team recheck the lines.

9. monitoring May 29, 2025, 04:15 PM UTC

   We are online and active again. We will be monitoring for the next two days to ensure line health. A root cause analysis document will be released for this event as soon as we get all the relevant data from our upstream carrier.

10. resolved Jun 03, 2025, 06:09 PM UTC

    Marking incident as resolved. Waiting on final documentation to be provided by our upstream carrier as well as the identification of the contracting company responsible for the issue. Once all is identified a formal root cause analysis will be sent out by Liberty Broadband to all customers so they are aware of the cause of the outage and if any additional network infrastructure could help prevent this in the future should it happen again.

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Started Apr 29, 2025, 11:06 PM UTC· resolved Apr 30, 2025, 03:01 PM UTC

1. investigating Apr 29, 2025, 11:06 PM UTC

   We are currently aware of an issue on our Nordic Tower in the Eden area, we are working on finding the cause and getting the tower back online. We will be updating the status page as things change. This tower only affects those that are on the Nordic Tower, if you are unsure of which tower you are on please feel free to text the 866-780-8036 number and we can let you know what tower you are on.

2. monitoring Apr 30, 2025, 12:36 AM UTC

   We were able to get inside the home the tower is located on and found a breaker had tripped from the power going out and the home switching over to generator power and then going back to main power. We will watch the tower through the night and then close out this status page in the morning.

3. resolved Apr 30, 2025, 03:01 PM UTC

   The Nordic tower has stayed on and stable through out the night so we will be closing this status page out.

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Started Apr 16, 2025, 06:00 PM UTC· resolved Apr 17, 2025, 12:43 AM UTC

1. identified Apr 16, 2025, 06:00 PM UTC

   Falcon tower is in an outage due to a power outage from RMP, est restore is 3pm by RMP we are doing what we can to get the tower back online via generator sooner. This outage only affects those that connect to Falcon Tower.

2. monitoring Apr 16, 2025, 06:13 PM UTC

   We have the tower running off of a generator now and will be monitoring the tower until it is back on main power.

3. resolved Apr 17, 2025, 12:43 AM UTC

   The tower has been put back on main power as RMP has completed their maintenance.

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Started Apr 01, 2025, 02:48 PM UTC· resolved Apr 02, 2025, 08:08 PM UTC

1. investigating Apr 01, 2025, 02:48 PM UTC

   We are working on an outage that has been happening off and on all night, It is affecting the following towers/repeaters Ironforge Silvermoon Goldshire

2. investigating Apr 01, 2025, 05:11 PM UTC

   We are continuing to investigate this issue.

3. monitoring Apr 01, 2025, 06:26 PM UTC

   Our tech was able to get all the wet, heavy snow knocked off the tower links and connections have been restored.

4. investigating Apr 01, 2025, 08:35 PM UTC

   We are investigating an issue a few customers are still having.

5. monitoring Apr 01, 2025, 10:54 PM UTC

   We have implemented a fix that seems to have everyone connected again with active IPs. We will continue to monitor this.

6. resolved Apr 02, 2025, 08:08 PM UTC

   The tower has been online and stable so I will be closing out this status page, we are still closely monitoring the tower and connections and we will be doing some emergency maintenance on the tower once the parts are delivered. We will send an email out to those that will get affected by the emergency maintenance ahead of time.

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Started Mar 30, 2025, 06:28 PM UTC· resolved Mar 31, 2025, 04:07 PM UTC

1. investigating Mar 30, 2025, 06:28 PM UTC

   We are aware of an outage that is affecting Morgan customers. We are working as quickly as we can to find the cause of this outage and get everything connecting again. Towers/Repeaters affected: Ironforge Goldshire Omni Silvermoon

2. identified Mar 30, 2025, 07:25 PM UTC

   We have identified the issue in the software, and we are working on getting the fix implemented.

3. monitoring Mar 30, 2025, 09:01 PM UTC

   We have corrected the issues and all dishes are connected and pulling IPs again. If your internet is now working you will need to reboot your router by unplugging your main router for up to 30 seconds and then plug it back in. If after doing that it doesn't bring your internet back please reach out to us.

4. resolved Mar 31, 2025, 04:07 PM UTC

   After watching the links through out the night they have remained connected. The issue was due to software, once we got the software corrected all links connected again.

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Started Mar 25, 2025, 01:18 PM UTC· resolved Mar 30, 2025, 06:25 PM UTC

1. investigating Mar 25, 2025, 01:18 PM UTC

   We are currently working on getting our North Fork Tower back up and working.

2. investigating Mar 25, 2025, 04:21 PM UTC

   We are working on getting a generator placed to get the tower online. We believe there is a break somewhere in the cables that supply power to this tower so we are working on finding the break to get it fixed.

3. identified Mar 25, 2025, 06:21 PM UTC

   We have got a generator connected to the tower and have it back online, all dishes are connected again. We will now begin working on finding the break in the power line that connects the tower to the main power box. If your internet is not back up and working you will need to reboot your main router by unplugging it from power for 30 seconds and then plugging it back in.

4. identified Mar 26, 2025, 01:24 PM UTC

   The break in the line was found late last night, we will be working on getting a new line run for the tower so it can be put back on main power, we have kept the tower online and powered via a generator all of yesterday, last night and intend to do the same for today until the line is fixed.

5. monitoring Mar 26, 2025, 06:22 PM UTC

   We have been able to run a new power cable and have got it all hooked up and moved the tower off the generator back over to main power and it is holding. We will continue to monitor this tower for the next 24hrs closely before we resolve this status report.

6. resolved Mar 30, 2025, 06:25 PM UTC

   This incident has been resolved.

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Started Mar 20, 2025, 03:41 PM UTC· resolved Mar 22, 2025, 04:58 PM UTC

1. investigating Mar 20, 2025, 03:41 PM UTC

   We are aware of an outage affecting the Morgan County areas. We have a tech in the area working on getting the towers back up and everyone's connections restored.

2. investigating Mar 20, 2025, 04:07 PM UTC

   Splintertree, Silvermoon & Ironforge Towers along with Sunsreach and Goldshire Omni's are now back online and customers dishes are reconnecting. Our tech is now headed to the location of the Undercity Tower to get Undercity and Brill Tower back online.

3. monitoring Mar 20, 2025, 05:27 PM UTC

   Our tech has gotten Undercity and Brill Tower back online. We did find on one of the towers a connector is going bad, we will be getting the part ordered and will schedule a time for getting the part swapped out. We will keep the status page opened for the next 24hrs to watch the towers.

4. investigating Mar 21, 2025, 02:28 PM UTC

   We are currently investigating this issue.

5. identified Mar 21, 2025, 04:17 PM UTC

   We have the following towers/repeaters back online. Ironforge Tower Silvermoon Tower Splintertree Tower Goldshire Omni

6. monitoring Mar 21, 2025, 05:47 PM UTC

   We have all Morgan towers/repeaters back online.

7. resolved Mar 22, 2025, 04:58 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 21, 2025, 07:23 PM UTC· resolved Feb 23, 2025, 02:06 AM UTC

1. investigating Feb 21, 2025, 07:23 PM UTC

   We have been made aware of an outage affecting our Morgan Only customers. We are currently investigating this and will keep our status page updated.

2. identified Feb 21, 2025, 10:26 PM UTC

   We have identified the outage cause was due to our upstream carrier, we have been working with them to get everything back online and stable.

3. monitoring Feb 22, 2025, 01:27 AM UTC

   Our upstream carrier was able to find the cause of the outage and was able to implement a fix, we will be watching all Morgan connections closely for the next 24hrs. If your internet is not working still please give your main router a reboot by unplugging the main router from power for 30 seconds and then plugging it back in. If that does not correct the issue please reach out to us by call or text at 866-780-8036

4. resolved Feb 23, 2025, 02:06 AM UTC

   After careful monitoring and the backhaul staying stable we will be closing out this incident.

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