Lemon Way Outage History
Lemon Way is up right nowPingoru has recorded 51 incidents for Lemon Way: 19 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 25 of 720 (3%) |
| July 2026 | 1 | 10 of 744 (1%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 2 of 592 (0%) |
Incidents, newest first
Minor April 7, 2025 [Sandbox] Webkit URL redirection - degraded functionality 1d 21h Production API, Sandbox API, Production Webkit
Started Apr 07, 2025, 03:20 PM UTC· resolved Apr 09, 2025, 01:03 PM UTC
- investigating Apr 07, 2025, 03:20 PM UTC
Dear customers, We have identified an issue related to the Webkit URL: https://sandbox-webkit.lemonway.fr/{{environment-name}}/dev/?moneyintoken={{your-token}}. Currently, the users have an error message when trying to reach the payment page. We are working on it to identify the origin of the incident and solve it. We will keep you updated as soon as we have more information. Lemonway's Production team.
- investigating Apr 07, 2025, 03:37 PM UTC
We are continuing to investigate this issue.
- resolved Apr 09, 2025, 01:03 PM UTC
Dear customers, The issue's root cause has been identified and resolved: updates were made to comply to ciphers changes on Mercanet's end in Sandbox. We thank you for your understanding and patience, Lemonway's Production team.
Major April 7, 2025 TLS/SSL error on ws.lemonway.fr 53m Production API
Started Apr 07, 2025, 09:51 AM UTC· resolved Apr 07, 2025, 10:44 AM UTC
- investigating Apr 07, 2025, 09:51 AM UTC
Dear customers, Following a certificate update performed by our integrator on our application delivery solution, some of you may be getting a TLS/SSL error saying that the certificate for our production API domain name is invalid. It is not affecting everyone but we are working on remediating this as soon as possible. Thank you for your understanding, Lemonway's Production Team.
- resolved Apr 07, 2025, 10:44 AM UTC
Dear customers, The issue's root cause has been identified and resolved. A configuration step was omitted during the maintenance. The new certificate for our API domain name is now updated correctly and has been for the last 30 minutes without any new problem. We thank you for your understanding and patience, Lemonway's Production team.
Notice April 1, 2025 [Card Payments] - External Disruptions : Incident on authorisation requests for BPCE 1d 3h
Started Apr 01, 2025, 09:40 AM UTC· resolved Apr 02, 2025, 01:13 PM UTC
- investigating Apr 01, 2025, 09:40 AM UTC
Dear Client, Our Acquirer have identified a potential system issue related to authorisation requests. The impact are higher refusal rate on BPCE card payments : especially with a refusal code 05. They are working on it to identify the origin of the incident and solve it. We will keep you updated as soon as we have more information. We apologise for the inconvenience. Regards, Lemonway team
- resolved Apr 02, 2025, 01:13 PM UTC
This incident has been resolved.
Minor March 31, 2025 Temporary Unavailability of SDD Mandate Signatures via Yousign 17h 2m Production Dashboard
Started Mar 31, 2025, 04:22 PM UTC· resolved Apr 01, 2025, 09:24 AM UTC
- investigating Mar 31, 2025, 04:22 PM UTC
Dear Partners, We would like to inform you that we are currently experiencing a bug that is causing the electronic signature for SEPA transfers to be unavailable. Our team is actively working to resolve this issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience and understanding during this time. We will keep you updated on our progress and notify you as soon as the issue is resolved. Thank you for your continued support and trust. Best regards, The Lemonway Team
- resolved Apr 01, 2025, 09:24 AM UTC
This incident has been resolved.
Notice March 18, 2025 [Card Payments] - External Disruptions : Incident on authorisation requests 17m
Started Mar 18, 2025, 06:54 PM UTC· resolved Mar 18, 2025, 07:11 PM UTC
- investigating Mar 18, 2025, 06:54 PM UTC
Dear Client, Our Acquirer have identified a potential system issue on his acquiring servers related to authorisation requests. The impact are higher refusal rate on card payments : especially with a refusal code 57. They are hardly working on it to identify the origin of the incident and solve it. We will keep you update as soon as we have more information. We apologise for the inconvenience caused. Regars, Lemonway team
- resolved Mar 18, 2025, 07:11 PM UTC
Dear Partners, Our Acquirer confirmed that the incident is now solved. We confirm that the success rate is back to normal. At this stage, they are monitoring the platform to make sure the authorization request service is back to normal. We see higher refusals for card payments than usual for reason code 57 between 18h50 and 19h50. We are waiting for the root cause details from our acquirer about the incident. Incident is now solved. Regards, Lemonway's team.
Major February 13, 2025 [Dashboard] - Downgraded working of Lemonway dashboard 23m Production Dashboard
Started Feb 13, 2025, 10:57 AM UTC· resolved Feb 13, 2025, 11:20 AM UTC
- investigating Feb 13, 2025, 10:57 AM UTC
Dear Partners, We are reaching out to acknowledge that we are aware of an issue currently affecting access to the dashboard. Our engineers are working diligently to correct the issue as swiftly as possible. We fully understand the inconvenience this may cause and assure you that resolving this problem is our top priority. While we carry out this work, we ask for your patience and understanding. We value your partnership and commitment. Rest assured that our team is doing everything it can to restore the full functionality of the partner's dashboard. Thank you for your patience and continued support. We appreciate your understanding in this matter.
- resolved Feb 13, 2025, 11:20 AM UTC
This incident has been resolved.
Notice February 7, 2025 Impossible to upload documents 4h 2m
Started Feb 07, 2025, 09:22 AM UTC· resolved Feb 07, 2025, 01:25 PM UTC
- identified Feb 07, 2025, 09:22 AM UTC
Since yesterday we are facing an incident with our back-office which lead to the impossibility to upload a document on your dashboard. Our teams are aware of this issue and are working to solve it as soon as possible. We apologize for any inconvenience it may cause. Lemonway Customer Support Team
- resolved Feb 07, 2025, 01:25 PM UTC
This incident is now closed. We apologize for any inconveniences caused. Lemonway Customer Support Team
Notice December 23, 2024 Dashboard was not available between 5:03pm and 5:48pm - FIXED – Production Dashboard
Started Dec 23, 2024, 05:16 PM UTC· resolved Dec 23, 2024, 05:16 PM UTC
- resolved Dec 23, 2024, 05:16 PM UTC
Dear Partners, the dashboard was unavailable today between 5:03pm and 5:48pm. The issue is now fixed. We apologize for the inconvenience.
Minor December 19, 2024 Lower performance on payment acceptance rate 1d Production API, Production Webkit
Started Dec 19, 2024, 05:23 PM UTC· resolved Dec 20, 2024, 05:35 PM UTC
- identified Dec 19, 2024, 05:23 PM UTC
Following platform migration (December 15th at 7:40am CET), performance has not reached prior standards yet. We observe lower performance impacting payment acceptance rate. Tech team is working closely with our hosting provider to identify the origin of this incident.
- identified Dec 19, 2024, 11:33 PM UTC
We are continuing our investigation to find the root cause of lower performance impacting payment acceptance rate.
- identified Dec 20, 2024, 11:13 AM UTC
The investigation continues both at network and application levels. We may need to modify the internal network of our infrastructure with the minimum external impact.
- identified Dec 20, 2024, 02:14 PM UTC
At 3:30pm we will perform a maintenance on part of the internal network. Machines are redundant, no impact expected.
- resolved Dec 20, 2024, 05:35 PM UTC
Since 4:30pm, the payment acceptance rate is back to normal. Some transactions were in timeout error since Sunday Dec 15th 7:40am. The root cause has been identified on a network appliance. We apologize for the inconvenience. Happy Christmas time to all.
Critical December 17, 2024 Webkit Incident Identified 46m Production Webkit
Started Dec 17, 2024, 08:10 PM UTC· resolved Dec 17, 2024, 08:57 PM UTC
- identified Dec 17, 2024, 08:10 PM UTC
From 8:38PM CET an error occurred and led to unavailability of webkit. Our Team is working hard to get things back up and running. We appreciate your patience and we will update you as soon as possible. We appreciate your patience and we will update you as soon as possible.
- resolved Dec 17, 2024, 08:57 PM UTC
The incident has been resolved. Webkit was not working properly from 8:33PM CET and 9:42PM CET. We apologize for the inconvenience.