KOMOJU Outage History
KOMOJU is up right nowPingoru has recorded 47 incidents for KOMOJU: 20 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 6 | 12 of 744 (2%) |
| August 2026 | 1 | 7 of 744 (1%) |
| September 2026 | 1 | 7 of 720 (1%) |
| October 2026 | 2 | 4 of 592 (1%) |
Incidents, newest first
Notice August 4, 2025 Blocked access due to anti-virus applications –
Started Aug 04, 2025, 01:00 AM UTC· resolved Aug 04, 2025, 01:00 AM UTC
- resolved Aug 07, 2025, 09:36 AM UTC
We have identified an issue where some users were experiencing trouble accessing the payments page due to certain anti-virus applications falsely flagging one of our subdomains as malicious. We have since fixed the issue.
Notice July 16, 2025 RakutenPay payments early expiration –
Started Jul 16, 2025, 05:00 AM UTC· resolved Jul 16, 2025, 05:00 AM UTC
- resolved Jul 18, 2025, 01:16 AM UTC
On July 16, 2025, we released a feature to synchronize KOMOJU-side payment expiration dates with Rakuten Pay. However, due to a missing condition, the expiration was not extended for authorized payment records, resulting in those payments expiring after 30 minutes and the authorization on the Rakuten Pay side being canceled. This was reverted immediately upon detection.
Minor November 28, 2024 Intermittent credit card transaction failures 27m JSON API, Hosted Page API
Started Nov 28, 2024, 02:18 AM UTC· resolved Nov 28, 2024, 02:46 AM UTC
- identified Nov 28, 2024, 02:18 AM UTC
We are currently experiencing intermittent network connection issues on our gateways and credit card transactions are partially impacted.
- resolved Nov 28, 2024, 02:46 AM UTC
The upstream gateway has recovered and the credit card processing is now fully operational.