Jobber Outage History

Started Dec 04, 2025, 03:21 PM UTC· resolved Dec 05, 2025, 02:54 PM UTC

1. investigating Dec 04, 2025, 03:21 PM UTC

   We have identified an issue that causes intermittent crashes in the Jobber Mobile App V6.59 on Android devices. Our team is working on a fix and will continue to provide updates. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. investigating Dec 04, 2025, 03:25 PM UTC

   We are continuing to investigate this issue.

3. identified Dec 04, 2025, 03:30 PM UTC

   We have identified the cause of the issue causing intermittent crashes in Jobber Mobile App V6.59 for Android users. Our team will be continuing to update this page as soon as possible. We recommend affected users work in Jobber Online on a mobile browser as a workaround. We greatly appreciate your patience.

4. identified Dec 04, 2025, 10:14 PM UTC

   We are continuing to work on the issue causing intermittent crashes in Jobber Mobile App V6.59 for Android users. Our team remains focused on restoring normal performance as quickly as possible, and progress is ongoing. Some customers may still experience intermittent app issues during this time. We will continue to provide updates as the work moves forward. Thank you for your patience while we work to resolve this.

5. resolved Dec 05, 2025, 02:54 PM UTC

   We have fully investigated, and are no longer experiencing intermittent crashes in Jobber Mobile App on Android devices. Our Engineering team has released a fix on Jobber Mobile App V6.59.1, and is actively discussing how to prevent future disruptions similar to this one. We advise any affected Android users to delete Jobber Mobile App and reinstall it to pick up the fix. If you continue to experience issues with intermittent crashes in Jobber Mobile App on Android devices please reach out to [email protected]. Thank you for your patience as we resolved this issue!

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Started Dec 04, 2025, 02:26 PM UTC· resolved Dec 04, 2025, 04:03 PM UTC

1. investigating Dec 04, 2025, 02:26 PM UTC

   We are investigating an issue with Automations (Quote and Invoice Follow Ups) and Campaigns being automatically sent out. These scheduled emails may not be sent out. This may affect some users. We recommend sending any follows up manually at the moment. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. investigating Dec 04, 2025, 02:34 PM UTC

   We are continuing to investigate this issue.

3. resolved Dec 04, 2025, 04:03 PM UTC

   We have fully investigated, and are no longer experiencing an issue with our Automations (Invoice or Quote Follow Ups) or Automated Campaigns being sent out. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you see any follows up that were not sent out during the afternoon of Dec 3rd to the morning of Dec 4th, please send them out manually if needed. If you are still running into issues please reach out to [email protected]. Thank you for your patience as we resolved this issue!

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Started Dec 02, 2025, 04:29 PM UTC· resolved Dec 02, 2025, 04:38 PM UTC

1. investigating Dec 02, 2025, 04:29 PM UTC

   We are currently investigating an issue that is affecting some customers when editing the work request form. This may cause unexpected behaviour when saving or updating form fields. Our team is working to identify the cause and restore normal performance as quickly as possible. We will share another update as soon as we have new details. We know how important it is for Jobber to run smoothly for your business, and we appreciate your patience while we work to resolve this.

2. resolved Dec 02, 2025, 04:38 PM UTC

   We have resolved the issue affecting work request forms, and service is now operating as expected. Our team is reviewing the incident to help prevent similar disruptions in the future. If you continue to experience any issues with work request forms, please reach out to us at [email protected] so we can assist. Thank you for your patience while we worked to restore normal performance.

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Started Nov 27, 2025, 06:33 PM UTC· resolved Nov 27, 2025, 07:00 PM UTC

1. investigating Nov 27, 2025, 06:33 PM UTC

   We are currently investigating an issue with Receptionist powered by Jobber AI not functioning at this time. We recommend that users temporarily stop forwarding calls to Receptionist. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. resolved Nov 27, 2025, 07:00 PM UTC

   Resolved - We have fully investigated, and are no longer experiencing performance issues with Receptionist powered by Jobber AI. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues, please reach out to [email protected]. Thank you for your patience as we resolved this issue!

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Started Nov 27, 2025, 12:04 AM UTC· resolved Nov 27, 2025, 12:19 AM UTC

1. investigating Nov 27, 2025, 12:04 AM UTC

   We are investigating performance issues across Jobber. These issues may affect some users when accessing Jobber, including 500 errors, problems sending campaigns, and other related issues. We will provide an update as soon as we have more information. We understand how important it is for Jobber to run smoothly for your business, so we greatly appreciate your patience at this time.

2. resolved Nov 27, 2025, 12:19 AM UTC

   We have fully investigated, and are no longer experiencing performance issues across Jobber. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues, please reach out to [email protected]. Thank you for your patience as we resolved this issue!

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Started Nov 26, 2025, 11:21 PM UTC· resolved Nov 26, 2025, 11:54 PM UTC

1. investigating Nov 26, 2025, 11:21 PM UTC

   We are currently investigating an issue where attachments uploaded to internal notes are not viewable at this time. Emails with file attachments are also not being sent at this time. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. resolved Nov 26, 2025, 11:54 PM UTC

   We have fully investigated, and are no longer experiencing uploading attachments to notes, and sending emails with attachments. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues with viewing internal notes or sending emails with attachments, please reach out to Jobber Support. Thank you for your patience as we resolved this issue!

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Started Nov 18, 2025, 01:20 PM UTC· resolved Nov 18, 2025, 03:08 PM UTC

1. investigating Nov 18, 2025, 01:04 PM UTC

   We are currently aware of an issue with Cloudflare which is impacting the ability to access Jobber Online. The Jobber Mobile App is not affected, so we advise that you use that as a temporary workaround.

2. monitoring Nov 18, 2025, 01:20 PM UTC

   Jobber is experiencing intermittent issues due to a widespread, ongoing third-party service outage.

3. monitoring Nov 18, 2025, 01:53 PM UTC

   We continue to experience intermittent issues with our customer websites and automated call services due to a widespread, ongoing third-party service outage. We will continue to update as more information becomes available.

4. resolved Nov 18, 2025, 03:08 PM UTC

   The third-party service has resolved the outage that was impacting customer websites and automated call services.

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Started Nov 13, 2025, 03:32 PM UTC· resolved Nov 13, 2025, 04:12 PM UTC

1. identified Nov 13, 2025, 03:32 PM UTC

   We are aware that some users are receiving an error when creating Quotes in Jobber Online. We have identified the source of the issue and are implementing a fix. As a temporary workaround, please use the Jobber App.

2. identified Nov 13, 2025, 03:35 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Nov 13, 2025, 04:12 PM UTC

   We have implemented a fix. Users will no longer receive errors during quote creation in Jobber Online. To pick up the fix we have just deployed, please refresh your page. Thank you for your patience as we worked on a solution.

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Started Nov 10, 2025, 05:04 PM UTC· resolved Nov 10, 2025, 05:31 PM UTC

1. investigating Nov 10, 2025, 05:04 PM UTC

   We are investigating an issue with creating Jobs through Jobber Online. We recommend using the Jobber App as a temporary workaround. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. investigating Nov 10, 2025, 05:10 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 10, 2025, 05:31 PM UTC

   We have fully investigated, and are no longer experiencing issues with saving Jobs in Jobber Online. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues with saving Jobs in Jobber Online please reach out to [email protected]. Thank you for your patience as we resolved this issue!

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Started Nov 03, 2025, 03:04 PM UTC· resolved Nov 06, 2025, 06:37 PM UTC

1. investigating Nov 03, 2025, 03:04 PM UTC

   We are investigating an issue with Jobber Mobile App. This may affect some users when they login to Jobber Mobile App by redirecting them to a trial setup experience. We recommend using Jobber Online in your mobile browser as a temporary workaround. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. investigating Nov 03, 2025, 03:11 PM UTC

   As we continue to investigate this issue, it is advised that affected users delete and reinstall Jobber Mobile App.

3. identified Nov 03, 2025, 10:50 PM UTC

   We have identified the issue and a fix is going out with app version 6.54.1 Version 6.54.1 is now live in Apple's App Store, and impacted users can update their Jobber app to this new version. We are still waiting for the app update to go live in the Play Store for Android users. Accessing getjobber.com on a mobile browser remains the recommended temporary workaround for any impacted Android users until app version 6.54.1 has gone live.

4. identified Nov 05, 2025, 03:21 PM UTC

   We are aware that some Account Owner users are still encountering the trial setup prompts in Jobber Mobile App today. As a workaround, we recommend completing the setup prompts, or use Jobber Online in your phone or tablet's mobile browser. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

5. monitoring Nov 05, 2025, 08:32 PM UTC

   We’ve released a fix for the issue that caused some users to be redirected to the trial setup flow when logging in to the Jobber Mobile App. To ensure the fix takes effect, affected users should uninstall and reinstall the latest version of the app (v6.55). Our team continues to monitor performance and will provide a final update once the issue is fully confirmed as resolved.

6. resolved Nov 06, 2025, 06:37 PM UTC

   A fix for the issue that caused some users to be redirected to the trial setup flow when logging in to the Jobber Mobile App has been released. To ensure the fix takes effect, please uninstall and reinstall the latest version of the app (v6.55).

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Started Oct 31, 2025, 04:14 PM UTC· resolved Oct 31, 2025, 05:29 PM UTC

1. investigating Oct 31, 2025, 04:14 PM UTC

   We are investigating an issue with the Schedule page showing incomplete visits that have already passed as complete. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. resolved Oct 31, 2025, 05:29 PM UTC

   We have resolved the issue that was impacting incomplete visits on the New Schedule showing as complete. Thank you for your patience as we resolved this issue!

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Started Oct 29, 2025, 03:45 PM UTC· resolved Oct 29, 2025, 04:20 PM UTC

1. investigating Oct 29, 2025, 03:45 PM UTC

   We are investigating an issue with Receptionist powered by Jobber AI not responding to inbound calls. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. investigating Oct 29, 2025, 04:19 PM UTC

   We have resolved the issue that was impacting inbound calls to Receptionist powered by Jobber AI. Thank you for your patience as we resolved this issue!

3. resolved Oct 29, 2025, 04:20 PM UTC

   This incident has been resolved.

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Started Oct 28, 2025, 02:04 PM UTC· resolved Oct 28, 2025, 03:01 PM UTC

1. investigating Oct 28, 2025, 02:04 PM UTC

   We are investigating an issue with our New QuickBooks sync activity page. This may affect some users with accessing the QuickBooks sync activity page. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. resolved Oct 28, 2025, 03:01 PM UTC

   We have fully investigated, and are no longer experiencing performance issues with our new QuickBooks sync activity page. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. Thank you for your patience as we resolved this issue!

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Started Oct 28, 2025, 01:42 PM UTC· resolved Oct 28, 2025, 06:05 PM UTC

1. investigating Oct 28, 2025, 01:42 PM UTC

   We are investigating an issue with page loading. This may affect some users who are attempting to view Clients list or create Requests & Jobs in Jobber Online. We recommend that you use Jobber Mobile App for the meanwhile. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. identified Oct 28, 2025, 03:15 PM UTC

   We have identified the source of the page loading issue and a fix is being implemented.

3. resolved Oct 28, 2025, 06:05 PM UTC

   We have resolved the issue that was impacting page loading of Clients list, and creation of Requests & Jobs in Jobber Online.

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Started Oct 27, 2025, 05:54 PM UTC· resolved Oct 27, 2025, 06:51 PM UTC

1. investigating Oct 27, 2025, 05:54 PM UTC

   We are investigating an issue with saving Requests in Jobber Mobile App. This may affect Android and iOS users who create Requests and upload images to them. In the meantime, we recommend that you use Jobber Online (getjobber.com) in a mobile browser to create Requests which have images included. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. investigating Oct 27, 2025, 05:58 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 27, 2025, 06:01 PM UTC

   We are continuing to investigate this issue.

4. resolved Oct 27, 2025, 06:51 PM UTC

   Requests created with image attachments in Jobber Mobile App will no longer cause a Network Unavailable error.

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Started Oct 20, 2025, 03:13 PM UTC· resolved Oct 20, 2025, 09:49 PM UTC

1. investigating Oct 20, 2025, 03:13 PM UTC

   We are aware of performance issues with Jobber due to an outage with an upstream provider (AWS.) This issue could affect contacting Jobber Support, and general performance issues across the platform. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. investigating Oct 20, 2025, 03:33 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 20, 2025, 04:55 PM UTC

   Jobber is experiencing performance issues due a third party issue. This issue is impacting contacting Jobber Support through phone and chat. For account support you can reach us at [email protected]. Our team is working to resolve these issues as quickly as possible.

4. investigating Oct 20, 2025, 06:17 PM UTC

   We are continuing to investigate this issue.

5. monitoring Oct 20, 2025, 09:11 PM UTC

   We are continuing to monitor performance issues across Jobber due to a third-party issue. We are seeing improvements across the board. We greatly appreciate your patience and will provide an update as soon as the issue has been resolved.

6. resolved Oct 20, 2025, 09:49 PM UTC

   We are fully investigated and are no longer experiencing performance issues across Jobber. Our Engineering team, along with our third-party providers, is actively working on ways to prevent similar disruptions in the future. If you continue to experience issues, please reach out to [email protected]. Thank you for your patience as we resolved this issue!

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Started Oct 10, 2025, 06:10 PM UTC· resolved Oct 10, 2025, 07:35 PM UTC

1. investigating Oct 10, 2025, 06:10 PM UTC

   We are currently investigating an issue with degraded performance when making edits in Jobber Online and the Jobber App. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. resolved Oct 10, 2025, 07:35 PM UTC

   We have fully investigated, and are no longer experiencing performance issues with making edits in Jobber. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues with making edits in Jobber, please reach out to [email protected]. Thank you for your patience as we resolved this issue!

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