Incognia Outage History
Incognia is up right nowPingoru has recorded 93 incidents for Incognia: 87 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 332 of 720 (46%) |
| May 2026 | 2 | 339 of 744 (45%) |
| June 2026 | 55 | 512 of 720 (71%) |
| July 2026 | 3 | 215 of 744 (29%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 3 of 591 (1%) |
Incidents, newest first
Minor June 11, 2026 Incognia API degraded 29d 6h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 08:02 PM UTC
- resolved Jul 10, 2026, 08:02 PM UTC
This incident has been resolved. Impacted: APIs
Minor June 11, 2026 Incognia APIs unavailability 29d 5h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 07:11 PM UTC
- resolved Jul 10, 2026, 07:11 PM UTC
The incognia APIs have been temporarily down by a few minutes due to an issue with resource allocation on our ALB.\n\nThe issue had already been identified and fixed and the APIs are already fully operational. Impacted: APIs
Minor June 11, 2026 Incognia APIs were impaired during 10 minutes due to a deployment issue 29d 5h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 06:43 PM UTC
- resolved Jul 10, 2026, 06:43 PM UTC
The issue is fixed. Impacted: APIs
Major June 11, 2026 Incognia SDK Data Transmission Issues Due to Cloudflare Outage 29d 6h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 08:22 PM UTC
- resolved Jul 10, 2026, 08:22 PM UTC
The Incognia SDK is experiencing problems transmitting data to Incognia servers due to an ongoing outage at Cloudflare (https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2), Incognia’s partner responsible for routing SDK calls. Our team is monitoring the situation and will provide updates as soon as Cloudflare restores normal service. Impacted: APIs
Minor June 11, 2026 Incognia Transactions API Latency Above Normal 29d 3h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 05:09 PM UTC
- resolved Jul 10, 2026, 05:09 PM UTC
It was observed an increase of latency on transaction APIs from 12:00 AM to 7:00 AM GMT-03:00, since Saturday.\n\nThe problem was detected and fixed. Impacted: APIs
Minor June 11, 2026 Increased response time and unknown-risk assessments 29d 4h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 06:11 PM UTC
- resolved Jul 10, 2026, 06:11 PM UTC
One internal component failed, leading to an increase in the API's response time and an increase in the unknown-risk responses during this period. The affected endpoints are:\n- /v1/user/:id/status\n- /v1/user/:id/trusted-location\n- /v2/onboarding/signups\n- /v2/onboarding/signups/:id\n- /v2/authentication/transaction Impacted: APIs
Minor June 11, 2026 Payments Dashboard Doesn't Load 29d Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 02:16 PM UTC
- resolved Jul 10, 2026, 02:16 PM UTC
This incident has been resolved. Impacted: Product dashboard
Minor June 11, 2026 Processing delays causing higher than usual unresolved_device reason 29d 6h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 08:14 PM UTC
- resolved Jul 10, 2026, 08:14 PM UTC
Service returned to normal around 3:40 pm Impacted: APIs
Minor June 11, 2026 Product Dashboard Instability 29d 6h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 08:27 PM UTC
- resolved Jul 10, 2026, 08:27 PM UTC
This incident has been resolved. Impacted: Product dashboard, Integrations, Explore, +1 more
Minor June 11, 2026 Risk API failing to evaluate some policies 29d 6h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 08:24 PM UTC
- resolved Jul 10, 2026, 08:24 PM UTC
The incident started at 19:06 (UTC), at 20:11 a the majority of 5xx was mitigated and my 21:17 the incident was resolved. Impacted: APIs
Minor June 11, 2026 Risk Assessment API is degraded 29d 6h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 08:10 PM UTC
- resolved Jul 10, 2026, 08:10 PM UTC
This incident has been resolved. Impacted: APIs
Minor June 11, 2026 The Incognia Dashboard is back online 29d 6h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 08:16 PM UTC
- resolved Jul 10, 2026, 08:16 PM UTC
This incident has been resolved. Impacted: Product dashboard, User Authentication, Integrations, +4 more
Minor June 11, 2026 Underpeformance of risk assessments 29d 4h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 05:57 PM UTC
- resolved Jul 10, 2026, 05:57 PM UTC
This incident has been resolved. Impacted: APIs
Minor June 11, 2026 Webhooks impaired 29d 5h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 06:42 PM UTC
- resolved Jul 10, 2026, 06:42 PM UTC
Our Incognia Onboarding API V2 and Webhook features was impaired during 4 hours due to a hardware degradation of our cloud provider Impacted: APIs
Major June 11, 2026 Webhooks partial outage 29d 4h Incognia service
Started Jun 11, 2026, 01:33 PM UTC· resolved Jul 10, 2026, 06:07 PM UTC
- resolved Jul 10, 2026, 06:07 PM UTC
Processing messages on continuous assessment solution was fixed, and webhooks is fully operational. Impacted: Product dashboard, Explore
Minor June 9, 2026 Data Streaming Platform Delay 34d 2h Incognia service
Started Jun 09, 2026, 04:00 PM UTC· resolved Jul 13, 2026, 06:07 PM UTC
- resolved Jul 13, 2026, 06:07 PM UTC
We had an issue in our data streaming platform that delayed intermittently data processing between 16:00 UTC and 22:00 UTC.
Minor May 10, 2026 Dashboard not displaying up-to-date data 61d 1h Incognia service
Started May 10, 2026, 07:21 PM UTC· resolved Jul 10, 2026, 08:50 PM UTC
- resolved Jul 10, 2026, 08:50 PM UTC
Mitigations were successful. Integration related data is still catching up to current data. We expect it to catch up on the next two hours. Impacted: Product dashboard, Integrations, Explore
Minor March 31, 2026 Degraded Performance in Internal Services 101d Incognia service
Started Mar 31, 2026, 08:16 PM UTC· resolved Jul 10, 2026, 08:49 PM UTC
- resolved Jul 10, 2026, 08:49 PM UTC
The incident has been resolved.\nThe overall impact was very limited, resulting in a small increase in the `missing_integrity_data` reason that may have affected some customers.\nThere is no impact to high-risk decision in the Risk API. We will continue monitoring to ensure stability. Impacted: Product dashboard
Minor March 25, 2026 Signal instability 107d Incognia service
Started Mar 25, 2026, 07:57 PM UTC· resolved Jul 10, 2026, 08:47 PM UTC
- resolved Jul 10, 2026, 08:47 PM UTC
This incident has been resolved. Impacted: APIs
Minor March 10, 2026 Scheduled Maintenance 2d 13h
Started Mar 10, 2026, 04:59 PM UTC· resolved Mar 13, 2026, 06:00 AM UTC
- resolved Mar 13, 2026, 06:00 AM UTC
Mar 13, 06:00 UTC Completed - The scheduled maintenance has been completed. Mar 13, 05:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 11, 18:12 UTC Update - We will be undergoing scheduled maintenance during this time. Mar 10, 16:59 UTC Scheduled - We will be performing scheduled service maintenance on March 13 from 05:00 AM to 06:00 AM (UTC). During this maintenance window, minor intermittent interruptions may occur on the Incognia API and Dashboard. No major disruption is expected, but brief periods of instability may be observed. This maintenance is part of our ongoing efforts to enhance product reliability and continuously improve our services. Our team will work to complete the maintenance as quickly as possible to minimize any impact. Thank you for your understanding.
Minor February 2, 2026 Risk API Degradation 158d 3h Incognia service
Started Feb 02, 2026, 05:39 PM UTC· resolved Jul 10, 2026, 08:44 PM UTC
- resolved Jul 10, 2026, 08:44 PM UTC
Due to an infrastructure issue, the Risk API experienced a brief service degradation between 17:24 and 17:25 UTC. Impacted: APIs
Minor November 25, 2025 Degraded Performance on Risk API –
Started Nov 25, 2025, 08:15 PM UTC· resolved Nov 25, 2025, 08:15 PM UTC
- resolved Nov 25, 2025, 08:15 PM UTC
Nov 25, 20:15 UTC Resolved - Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability. Although error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC.
Minor November 25, 2025 Dashboard maintenance 2d 3h
Started Nov 25, 2025, 07:40 PM UTC· resolved Nov 27, 2025, 11:15 PM UTC
- resolved Nov 27, 2025, 11:15 PM UTC
Nov 27, 23:15 UTC Completed - The scheduled maintenance has been completed. Nov 27, 23:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 25, 19:40 UTC Scheduled - We will be undergoing scheduled maintenance during this time.
Minor November 18, 2025 Dashboard degraded performance - Cloudflare Service Disruption 234d 6h Incognia service
Started Nov 18, 2025, 02:37 PM UTC· resolved Jul 10, 2026, 08:38 PM UTC
- resolved Jul 10, 2026, 08:38 PM UTC
This incident has been resolved. Impacted: Product dashboard, User Authentication, Integrations, +4 more
Minor November 6, 2025 Increased number of missing_integrity_data on Risk API 245d 22h Incognia service
Started Nov 06, 2025, 10:33 PM UTC· resolved Jul 10, 2026, 08:36 PM UTC
- resolved Jul 10, 2026, 08:36 PM UTC
Issue was fixed, API is 100% operational.\nTimeline:\n- The problem first started at 19:30 UTC;\n- Stopped at 20:42;\n- At 21:23 it started again;\n- It was detected at 21:55 and fixed at 22:07. Impacted: APIs