Is HireVue down?

We are investigating an issue in our EU environment where some candidates are not prompted for camera and microphone access and are unable to complete device setup to begin their video interview. Our engineering team is actively engaged. The next update will be provided within one hour.

We are continuing to investigate an issue where some candidates are unable to complete device setup and therefore cannot begin their interview. We have now confirmed this is not limited to our EU environment — a subset of interviews in all regions is affected. Most platform functionality is unaffected, and candidates taking interviews that include recorded video or audio responses are not experiencing this issue. Our team has made progress in the investigation and is working to confirm the source of the issue before applying a fix. We will continue to provide updates hourly, or sooner if there is material change.

We have identified the issue that is preventing some candidates from completing device setup and beginning their interview. Our team is actively working on a fix. This affects only job stages that do not include video or audio questions and also have candidate snapshots enabled. Job stages without candidate snapshots are unaffected, as are candidates taking interviews that include recorded video or audio questions. We will provide the next update by 1:00 PM MT, or sooner if there is material change.

Our team is continuing to work on implementing a fix. Impact and scope are unchanged since our last update. We will provide the next update by 2:00 PM MT, or sooner if there is material change.

Our team is continuing to work on a fix and has begun validating it. Impact and scope are unchanged since our last update. We will provide the next update by 2:45 PM MT, or sooner if there is material change.

Our team is continuing to work on a fix. Impact and scope are unchanged since our last update. We will provide the next update by 3:45 PM MT, or sooner if there is material change.

Our team is continuing to work on a fix. Impact and scope are unchanged since our last update. We will provide the next update by 4:45 PM MT, or sooner if there is material change.

A fix has completed testing and is now being prepared for release to our production environments. Impact and scope are unchanged until the release is complete. We will provide the next update by 5:45 PM MT, or sooner if there is material change.

The fix is now being released to our production environments. This release is expected to take several hours to complete. Impact and scope are unchanged until it is finished. We will provide the next update by 8:00 PM MT, or sooner if there is material change.

The fix has been released to our production environments, and we have confirmed that candidates are able to complete device setup and begin their interviews. We are leaving this incident in a monitoring state to confirm stability before marking it resolved. We will provide another update tomorrow morning mountain time.

System performance and candidate device setup functionality have remained fully stable following yesterday's fix release. All systems are operating normally, and this incident is now resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

Early indicators show that page-load capabilities in the US environment are recovering. Our team is actively monitoring to ensure complete stability before resolving the incident. We will provide another update as soon as we have more information.

Page-load capabilities in the US environment has recovered. Our team will continue to monitor. We will provide another update within the hour.

Page-load capabilities in the US environment are operating normally. We will continue to monitor and provide another update within the hour.

Page-load capabilities in the US environment continue to operate normally. We will continue to monitor and provide another update within the hour.

Page-loading in the US environment has continued to operate normally. Because loading has remained stable, we are concluding our hourly updates. We will continue monitoring, and we will post further updates only if there is a change in status.

Page-load capabilities in the US environment have remained at normal operation. Thank you for your patience during our extended monitoring period.

We are experiencing a partial service disruption with SSO Login within our AU region. Some SSO business users are unable to login to the AU environment. We are still determining the scope of the issue. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating a service degradation with regards to assessments within our EU/AU environment.

The issue has been identified and we are working bringing performance back to operational.

We have resolved the issue and restored the assessment service back to operational.

We are currently investigating reports of intermittent performance issues and access errors impacting specific platform pages. Our engineering team is actively examining system logs and database health to identify the root cause, including potential connections to recent maintenance. We are working to restore full functionality and will provide further updates as we continue our investigation.

We are continuing to investigate this issue.

We are actively executing a mitigation plan to return the platform to full functionality as quickly as possible. We apologize for the inconvenience and will continue to provide progress updates as we resolve performance issues.

Our team is actively working on a series of performance improvements to resolve the current disruption. Some users may continue to experience errors while accessing T2O US. We do not yet have an ETA for full resolution but will continue to post hourly updates until fully resolved, or sooner if there is material change. We apologize for the disruption this is causing.

Our team continues actively working to resolve the current disruption. Users may still be unable to access T2O US. We do not yet have an ETA for full resolution and will continue to post hourly updates until fully resolved, or sooner if there is material change. We recognize this is affecting your team's productivity and appreciate your patience.

As part of our mitigation efforts, we have temporarily disabled integrations to T2O US. Users may still be unable to access T2O directly. Integrations will be restored once the system has stabilized; we will confirm here when that happens. Note: Title has been updated to accurately reflect current impact.

Platform functionality has been partially restored on T2O US. We are focused on bringing integrations back on line for T2O US and will confirm here once that work is complete. Note: Title has been updated to accurately reflect current impact.

Platform functionality remains in a partially restored state on T2O US. Some users may continue to experience intermittent issues on specific pages. Integrations remain disabled while we finalize and deploy a permanent fix; we will confirm here once they are restored. We will continue to post hourly updates until fully resolved, or sooner if there is material change.

Platform functionality has been fully restored on T2O US. We have re-enabled ATS Integrations and Public API services. Some users may experience intermittent slowness while the system catches up on all processes. We will continue to closely monitor performance to ensure full resolution.

We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. In addition, some candidates may experience intermittent slowness when taking an interview. Our team has identified a likely contributing factor and is actively working on a fix. We will continue to provide updates as we make progress, or sooner if there is material change.

We are actively remediating the issue affecting the Jobs and Job Templates pages on T2O US. If you need to view a job tied to a specific candidate, you can go to Candidates, open that candidate's activity, and select "Go To Job Stage" from the actions menu. Impact to candidates taking interviews has been resolved. We will continue to provide hourly updates as we make progress, or sooner if there is material change.

The issue affecting the Jobs and Job Templates pages on T2O US has been resolved. We will continue to monitor performance to ensure continued stability. Note: Title has been updated to reflect current impact.

We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. We will continue to provide updates as we make progress, or sooner if there is material change.

As part of our ongoing remediation of the Jobs and Job Templates page issue on T2O US, the Assessment Names and Interview Counts columns on the Jobs page will temporarily show as blank. This is an intentional, temporary change to reduce load while we work toward a permanent fix, and does not reflect a loss of underlying data. We will confirm here once these columns are restored. We will continue to provide updates as we make progress, or sooner if there is material change.

Remediation of the Jobs and Job Templates page issue on T2O US is now being monitored. The Assessment Names and Interview Counts columns on the Jobs page will remain temporarily blank to reduce load while we work toward a permanent fix. This is intentional and does not reflect a loss of underlying data. We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages. We will continue to provide updates as we make progress, or sooner if there is material change.

We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages. We are pausing status updates until tomorrow morning.

T2O is fully operational. We are continuing to monitor performance.

T2O is fully operational. We have continued to monitor performance throughout the day and have determined this incident to be fully resolved. Note: the Assessment Names and Interview Counts columns on the Jobs page remain temporarily blank. This does not reflect a loss of underlying data and will be restored.