Hetzner incident

Processing Times for Domain Requests and Billing Inquiries

Minor Resolved View vendor source →

Hetzner experienced a minor incident on April 16, 2026, lasting 160d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 01:03 PM UTC
Resolved
Sep 24, 2026, 12:36 PM UTC
Duration
160d 23h
Detected by Pingoru
Apr 16, 2026, 01:03 PM UTC

Update timeline

  1. identified Jun 12, 2026, 09:30 AM UTC

    Due to the current high volume of support requests, processing times for domain requests and billing inquiries may be longer than usual. To ensure your request is processed as quickly as possible, please use our contact form and try to include all your concerns in a single request. Thank you for your understanding. You can also find helpful information in our documentation: Billing & Account: https://docs.hetzner.com/general/billing-and-account-management konsoleH: https://docs.hetzner.com/konsoleh Cloud: https://docs.hetzner.com/cloud Robot: https://docs.hetzner.com/robot