Hetzner incident
Load Balancers: Primary IP limits after Load Balancer transition
Hetzner experienced a minor incident on October 2, 2026 affecting Cloud (Load Balancer), lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 02, 2026, 01:18 PM UTC
During the Load Balancer IP conversion from the 5. of October, these will be converted to primary IPs. Should you exceed your primary IP limit as a result, it will be adjusted by us. You don't need to do anything. If you need a certain number of IPs, for example, for server autoscaling, please request an increase in your limits.
- identified Oct 02, 2026, 01:38 PM UTC
During the Load Balancer IP conversion starting at the 5. of October, these will be converted to primary IPs. Should you exceed your primary IP limit as a result, it will be adjusted by us. You don't need to do anything. If you need a certain number of IPs, for example, for server autoscaling, please request an increase in your limits.
- identified Oct 02, 2026, 04:24 PM UTC
To make the load balancer product more flexible in the future, we will convert the load balancer IP addresses to primary IPs. These will then be displayed separately from the load balancer in the Hetzner console and will also appear separately on the invoice.