Is Granola down?

Status: Investigating We're seeing reports of some Granola services not working - so far, we've seen reports of new logins failing and notes failing to generate, but we are continuing to investigate. Affected components Desktop App (Partial outage) Mobile App (Partial outage)

Status: Monitoring We've auto-rolled back to a previous deployment and Granola services are operational again - apologies for any disruption. Affected components Desktop App (Operational) Mobile App (Operational)

Status: Resolved Granola services should now be up and running again - let us know at [email protected]: mailto:[email protected] if you're still having issues. Any notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully. We're really sorry for any disruption. Affected components Desktop App (Operational) Mobile App (Operational)

Status: Investigating Generating AI-enhanced notes and Granola chat are currently down. We're investigating why and will provide an update shortly. Affected components Desktop App (Partial outage) Mobile App (Partial outage)

Status: Monitoring We've rolled back to a previous healthy version and AI features in Granola are now working as usual. We're working to identify the root cause and are monitoring for any further issues. Apologies for any disruption! Affected components Desktop App (Operational) Mobile App (Operational)

Status: Identified The earlier issues with AI features have had a knock-ok effect on some other Granola features like upgrading subscriptions, and adding notes to folders or sharing notes with your team. We're working on resolving these problems. Affected components Desktop App (Degraded performance) Mobile App (Degraded performance)

Status: Resolved Granola services should now be up and running again - let us know at [email protected] "[email protected]": mailto:[email protected] if you're still having issues. Any notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully. We're really sorry for any disruption. Affected components Desktop App (Operational) Mobile App (Operational)

Status: Investigating We're experiencing some issues with the Granola app. Some app functions aren't working, such as: • document syncing • generating enhanced notes • creating new notes We're investigating urgently and will update within the next 30 minutes. Affected components Desktop App (Partial outage) Mobile App (Partial outage)

Status: Identified Most Granola services are completely down while we resolve this. Creating new notes and transcribing them should work, but generating the enhanced notes at the end of meetings is currently failing. We're in the process of rolling back a recent deployment which should allow services to recover. Affected components Desktop App (Full outage) Mobile App (Full outage)

Status: Identified Our servers are slowly showing signs of recovery, but we're still experiencing some issues as we work through the backlog of connections that accumulated during the outage. Any transcribed meetings taken during the outage should be safe, but notes and Granola chat responses are still not generating for most users. Once we're back up and running you should be able to retry these without issue. Affected components Desktop App (Partial outage) Mobile App (Partial outage)

Status: Resolved Granola services should now be up and running again - let us know at [email protected] "[email protected]": mailto:[email protected] if you're still having issues. Any notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully. We're really sorry for any disruption. Affected components Desktop App (Operational) Mobile App (Operational)

Status: Investigating We're experiencing an outage on multilingual transcription across our desktop apps - if you have "multi" selected in your Granola language preference you may see failures to connect. This is the result of an outage with our transcription provider - they're working on fixing it. In the meantime, if you're able to transcribe meetings in English, you can switch to the English-language transcription option in Granola Settings > Preferences. Affected components Desktop App (Partial outage)

Status: Monitoring We're seeing signs of recovery from our transcription provider - we're continuing to monitor the situation but multilingual transcription should be working as normal. Affected components Desktop App (Operational)

Status: Resolved This issue is resolved now. Apologies for any disruption! Affected components Desktop App (Operational)

Status: Investigating We're receiving reports that login pages for Granola are not loading. At the moment this looks like an outage of our third-party auth provider - we've escalated to them and are investigating any mitigations. Affected components Website (Partial outage) Desktop App (Partial outage) iOS App (Partial outage)

Status: Identified A third-party service we use for logins and authorization is currently experiencing an outage. This is affecting all new logins to Granola, and some currently-logged-in users may experience degraded app functionality, such as notes not loading or Chat queries not working. We're investigating mitigations urgently and our auth provider are also working on the issue - you can follow for updates here: https://status.workos.com/incidents/b52fkqjzcl20 Affected components Desktop App (Partial outage) iOS App (Partial outage) Website (Partial outage)

Status: Monitoring We're beginning to see slow signs of recovery - logins are succeeding again and other features in the app should begin to start working. Affected components Website (Degraded performance) Desktop App (Degraded performance) iOS App (Degraded performance)

Status: Resolved All Granola services should be operational - we're sorry for any disruption. If you're still having problems, head to our help center at help.granola.ai "help.granola.ai": http://help.granola.ai. Affected components Website (Operational) Desktop App (Operational) iOS App (Operational)