Granicus System Outage History
Granicus System is up right nowPingoru has recorded 198 incidents for Granicus System: 198 in the last 12 months and 67 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 138 of 720 (19%) |
| May 2026 | 30 | 160 of 744 (22%) |
| June 2026 | 19 | 367 of 720 (51%) |
| July 2026 | 29 | 593 of 744 (80%) |
| August 2026 | 21 | 151 of 744 (20%) |
| September 2026 | 22 | 91 of 720 (13%) |
| October 2026 | 22 | 150 of 593 (25%) |
Incidents, newest first
Major May 11, 2026 Granicus Issue Notification: govDelivery Communications Cloud 4h 34m Communications Cloud
Started May 11, 2026, 08:41 PM UTC· resolved May 12, 2026, 01:15 AM UTC
- investigating May 11, 2026, 08:41 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Communications Cloud Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating May 11, 2026, 09:26 PM UTC
Update - We’re investigating an issue with email bulletin delays affecting a subset of customers. Some messages may be delayed, but our teams are actively working to restore normal processing.
- investigating May 11, 2026, 09:30 PM UTC
We are continuing to investigate this issue.
- investigating May 11, 2026, 10:12 PM UTC
A fix has been implemented and service performance continues to improve. We apologize for any inconvenience and thank you for your patience.
- monitoring May 11, 2026, 10:36 PM UTC
We have applied fixes to our environment that have successfully resolved the issue. We apologize for any inconvenience this may have caused. If you have any additional questions or experience further issues, please contact us at support.granicus.com.
- resolved May 12, 2026, 01:15 AM UTC
This incident has been resolved.
Minor May 6, 2026 Granicus Issue Notification: Swagit Video And Meeting Availability Issue 1d 7h Live Video, Archive Video
Started May 06, 2026, 04:54 PM UTC· resolved May 08, 2026, 12:38 AM UTC
- investigating May 06, 2026, 04:54 PM UTC
Swagit is currently experiencing intermittent performance issues that may impact video processing and meeting availability. Granicus Engineering team is actively investigating, and we are working to restore full performance as quickly as possible. Some customers may experience delays in meeting posting timelines. For urgent streaming or technical concerns, please contact support. We will continue to provide updates as more information becomes available. Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating May 06, 2026, 10:03 PM UTC
Swagit continues to experience intermittent performance issues that are affecting meeting posting timelines. Engineering teams continue working on this issue with the highest priority. Updates will be posted to status.granicus.com. For urgent issues, please contact support.granicus.com. Thank you, Granicus Customer Support
- monitoring May 07, 2026, 02:21 AM UTC
Our teams are actively engaged and monitoring closely to progress resolution and restore services as quickly as possible. While the issue remains mostly intermittent, efforts are ongoing for further service stability and being closely monitored. We will provide the next update in approximately two hours. We sincerely apologize for the continued disruption and appreciate your continued cooperation during this time.
- monitoring May 07, 2026, 09:46 AM UTC
Our teams are actively engaged and closely monitoring the situation to maintain service stability. While the issue remains intermittent, continued efforts are underway to ensure consistent performance. We will share the next update shortly. We apologize for the inconvenience and appreciate your patience and cooperation.
- monitoring May 07, 2026, 12:58 PM UTC
Granicus engineering teams have implemented additional fixes to address the intermittent performance issues. The platform is currently stable, and teams will continue to closely monitor performance during peak usage to ensure sustained improvement. We will maintain heightened monitoring to promptly address any residual impact.
- resolved May 08, 2026, 12:38 AM UTC
We appreciate your patience as we worked to address the degraded performance, the incident has now been resolved. If you have any questions, please contact Granicus Support.
Minor May 5, 2026 Granicus Issue Notification: govService UK (Firmstep) - Email Delivery Delays 2h 28m govService U.K.
Started May 05, 2026, 07:55 AM UTC· resolved May 05, 2026, 10:23 AM UTC
- investigating May 05, 2026, 07:55 AM UTC
08:52 GMT Some Firmstep UK customers may be experiencing delays with email delivery. Our teams are actively investigating and working to resolve the issue. We will provide a further update shortly.
- monitoring May 05, 2026, 08:41 AM UTC
0941 GMT A fix has been implemented and the team are currently monitoring the service to ensure stability.
- resolved May 05, 2026, 10:23 AM UTC
This incident has been resolved.
Notice April 29, 2026 Brief intermittent outage- EU CMS 4h 6m CMS
Started Apr 29, 2026, 07:34 AM UTC· resolved Apr 29, 2026, 11:40 AM UTC
- monitoring Apr 29, 2026, 07:34 AM UTC
A few euCMS customer sites experienced brief intermittent outages and recovered automatically. All sites are currently operational, and we will continue to monitor closely. We will provide updates as needed.
- resolved Apr 29, 2026, 11:40 AM UTC
This incident has been resolved.
Notice April 27, 2026 Granicus Issue Notification: govService - Host Compliance US Service Down – Host Compliance
Started Apr 27, 2026, 08:26 AM UTC· resolved Apr 27, 2026, 08:26 AM UTC
- resolved Apr 27, 2026, 08:26 AM UTC
We identified an issue impacting service availability and have restored normal operations. We apologize for the disruption and thank you for your patience and cooperation.
Notice April 18, 2026 Granicus Issue Notification: Swagit - Live Streaming Error 1d 15h Live Video
Started Apr 18, 2026, 08:38 PM UTC· resolved Apr 20, 2026, 11:59 AM UTC
- investigating Apr 18, 2026, 08:38 PM UTC
Granicus Engineering teams are currently investigating an issue with the customer's live streaming player showing an error instead of the video. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: Swagit Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- monitoring Apr 18, 2026, 11:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 20, 2026, 11:59 AM UTC
This incident has been resolved.
Major April 15, 2026 Indigov: Issue Impacting CRM 1h 16m Indigov CRM - State & Local
Started Apr 15, 2026, 08:35 PM UTC· resolved Apr 15, 2026, 09:51 PM UTC
- investigating Apr 15, 2026, 08:35 PM UTC
Granicus Engineering teams are currently investigating an issue impacting Indigov CRM. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: Indigov CRM Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com Thank you, Granicus Customer Support
- resolved Apr 15, 2026, 09:51 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting Indigov CRM. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com Thank you, Granicus Customer Support
Major April 10, 2026 GovQA slowness and gateway timeout errors 6h 34m GovQA
Started Apr 10, 2026, 05:21 PM UTC· resolved Apr 10, 2026, 11:56 PM UTC
- investigating Apr 10, 2026, 05:21 PM UTC
We are investigating an issue where customers are reporting gateway timeout errors with GovQA.
- investigating Apr 10, 2026, 06:33 PM UTC
We are making progress with our investigation. We will continue to provide updates as we are working on this issue.
- identified Apr 10, 2026, 07:06 PM UTC
We have identified the fix to this issue and are working on making the necessary changes.
- identified Apr 10, 2026, 09:21 PM UTC
Fix is being pushed to production. We will post a message when update is finished.
- monitoring Apr 10, 2026, 10:39 PM UTC
Customer sites have been updated. We are monitoring sites to confirm issue resolution.
- resolved Apr 10, 2026, 11:56 PM UTC
This issue has been resolved.
Notice April 9, 2026 Simpleview euCMS Website performance / connectivity issue. 9h 30m CMS
Started Apr 09, 2026, 07:57 AM UTC· resolved Apr 09, 2026, 05:28 PM UTC
- investigating Apr 09, 2026, 07:57 AM UTC
08:55 GMT We are currently investigating an issue impacting Simpleview euCMS websites that is intermittently causing connection issues. Our Engineering and DevOps teams are working with the highest priority to identify the root cause and restore full service as quickly as possible. Further updates will be provided as more information becomes available.
- investigating Apr 09, 2026, 09:37 AM UTC
10:37 GMT We continue to investigate the intermittent connectivity issues impacting Simpleview euCMS websites. Granicus Engineering teams remain actively engaged and are progressing with root cause analysis. Work is ongoing with high priority to restore full service.
- monitoring Apr 09, 2026, 10:08 AM UTC
11:07 GMT We have implemented a fix to address the issue. Granicus Engineering teams are closely monitoring the environment to ensure continued stability and to verify the effectiveness of the fix. We will provide further updates should there be any change in status.
- resolved Apr 09, 2026, 05:28 PM UTC
This incident has been resolved.
Minor April 8, 2026 govMeetings OneMeeting Tasks Page issues 5h 33m OneMeeting PrimeGov
Started Apr 08, 2026, 11:25 PM UTC· resolved Apr 09, 2026, 04:59 AM UTC
- investigating Apr 08, 2026, 11:25 PM UTC
We are currently investigating an issue where information on the Tasks page may not consistently display as expected. This is related to system‑generated documents and CKEditor fields, and our team is actively working on a fix. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. Additional updates will be shared as more information becomes available. If you need assistance or have questions in the meantime, please contact us at [email protected]
- resolved Apr 09, 2026, 04:59 AM UTC
This incident has been resolved.
Minor April 7, 2026 Simpleview CRM Email Delivery Issues 1d 22h CRM
Started Apr 07, 2026, 10:19 PM UTC· resolved Apr 09, 2026, 08:28 PM UTC
- investigating Apr 07, 2026, 10:19 PM UTC
We are currently investigating an issue impacting Simpleview CRMs that is intermittently affecting outbound email delivery, including scheduled reports. Our engineering teams are actively working to identify the root cause and restore full service as a priority. We will provide further updates as more information becomes available. If you have questions or need additional assistance in the meantime, please contact us at Support.Granicus.com.
- investigating Apr 08, 2026, 06:48 PM UTC
We are currently investigating an intermittent issue affecting outbound email delivery for some Simpleview CRMs, including scheduled reports. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. Additional updates will be shared as more information becomes available. If you need assistance or have questions in the meantime, please contact us at [email protected].
- monitoring Apr 09, 2026, 08:12 PM UTC
The root cause of the issue has been resolved and email deliverability has been restored. We are continuing to investigate to better understand the cause and identify remediation opportunities.
- resolved Apr 09, 2026, 08:28 PM UTC
This incident has been resolved.
- postmortem Apr 17, 2026, 06:28 PM UTC
During the period of April 7-April 9, some emails sent from CRM were not delivered due to an issue with our third‑party email delivery provider. The impact varied by account, and some outbound messages did not reach recipients. **Impact** * Emails sent from some CRM accounts during the incident window were not delivered. * Not all accounts were affected. * Failed emails were not automatically resent. **Resolution** The issue was identified and resolved on Thursday, April 9. Email delivery has been operating normally since that time. **Remediation** Upon request, we can: * Provide a report of undelivered emails from your account, or * Perform a one‑time bulk resend of all undelivered emails \(applies to all affected messages and may result in duplicates\). To request assistance, please open a support case at: [https://support.granicus.com/](https://support.granicus.com/) We understand the importance of reliable email delivery and apologize for the disruption this incident may have caused. Our team is available to answer questions and assist with next steps. Customer Support
Major March 30, 2026 EngagementHQ Public Facing Sites - Degraded Performance 1d 22h EHQ - ANZ
Started Mar 30, 2026, 07:49 AM UTC· resolved Apr 01, 2026, 06:00 AM UTC
- investigating Mar 30, 2026, 12:07 AM UTC
Granicus Engineering teams are currently investigating an issue where some customer sites are not loading or seeing degraded performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: EngagementHQ AU & NZ Regions Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Mar 30, 2026, 12:42 AM UTC
Our engineers are continuing investigate the root cause and working to resolve the issue. We will provide updates as more information comes to hand.
- monitoring Mar 30, 2026, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 30, 2026, 07:49 AM UTC
Granicus Engineering teams have implemented a temporary fix and are currently continuing with stabilization efforts and ongoing investigation into the root cause investigation with intermittent performance degradation on the infrastructure to ensure continued stability and performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
- monitoring Mar 31, 2026, 06:18 AM UTC
Granicus Engineering teams have implemented a temporary fix and are currently continuing with stabilisation efforts and ongoing investigation into the root cause investigation with intermittent performance degradation on the infrastructure to ensure continued stability and performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
- monitoring Mar 31, 2026, 06:19 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 31, 2026, 02:53 PM UTC
The platform remains stable following the implemented fixes. Granicus Engineering teams continue to actively monitor the environment to ensure ongoing performance and reliability.
- resolved Apr 01, 2026, 06:00 AM UTC
This incident has been resolved.
Major March 29, 2026 Granicus Issue Notification: govDelivery Communications Cloud and TMS - Stage Environment Impacted 1h 1m Communications Cloud - Stage, Targeted Messaging Service (TMS) - Stage
Started Mar 29, 2026, 05:02 AM UTC· resolved Mar 29, 2026, 06:03 AM UTC
- monitoring Mar 29, 2026, 05:02 AM UTC
The Stage environment experienced a brief disruption and had since recovered automatically. The Granicus Engineering teams are actively monitoring the environment to ensure continued stability and performance. Product: govDelivery Communications Cloud and TMS
- resolved Mar 29, 2026, 06:03 AM UTC
This incident has been resolved.
Major March 28, 2026 Granicus Issue Notification: govAccess ( OpenCities - US) - Domain Redirection Impacted 19h 30m OpenCities
Started Mar 28, 2026, 01:27 AM UTC· resolved Mar 28, 2026, 08:57 PM UTC
- investigating Mar 28, 2026, 01:27 AM UTC
Granicus Engineering teams are currently investigating OpenCities (US) domain redirection issue. Currently the US region is experiencing an outage impacting OpenCities domain redirection. For some requests to few domains, users may experience failure or error when expecting to be redirected to the main website Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess (OpenCities - US) Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- identified Mar 28, 2026, 03:47 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 28, 2026, 02:02 PM UTC
Granicus Engineering teams continue to work and restore hardware failure impacting OpenCities (US) domain redirection for root and vanity domains. Sites are accessible on fully qualified domain name url. Our teams are working on this issue as priority and further updates will be provided as we progress towards full-service recovery. Product: govAccess (OpenCities - US)
- resolved Mar 28, 2026, 08:57 PM UTC
This incident has been resolved.
Major March 20, 2026 Granicus Issue Notification: GovService (Firmstep) Degraded - Impacting Submissions 1d 22h govService U.K.
Started Mar 20, 2026, 10:26 AM UTC· resolved Mar 22, 2026, 08:30 AM UTC
- investigating Mar 20, 2026, 10:26 AM UTC
We are currently investigating an issue impacting service for GovService. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
- investigating Mar 20, 2026, 10:29 AM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2026, 03:52 PM UTC
Update: 15:50 (GTM) 20/03/2026 We are continuing to work towards full resolution of the issue affecting certain GovService submissions. Our technical teams have identified the cause of the delays experienced earlier today and have implemented measures that have stabilised new submission processing. New submissions have been progressing as expected since late morning (UK time). Work is ongoing to address the remaining submissions that became stalled during the incident. This reprocessing activity is progressing steadily and remains a priority until all affected items have been fully cleared. Further updates will be provided as more information becomes available. We appreciate your patience while we complete this work.
- resolved Mar 22, 2026, 08:30 AM UTC
This incident has been resolved.
Notice March 18, 2026 Granicus Issue Notification: Indigov Service Disruption 1h 48m
Started Mar 18, 2026, 04:32 PM UTC· resolved Mar 18, 2026, 06:20 PM UTC
- investigating Mar 18, 2026, 04:32 PM UTC
The Indigov platform is experiencing connectivity issues, causing some users to see 504 errors. Our engineering team is working to resolve this issue, and we will update this page as soon as we release a fix.
- resolved Mar 18, 2026, 06:20 PM UTC
This incident has been resolved.
Minor March 10, 2026 Granicus Issue Notification: govDelivery EngagementHQ 30m EHQ - ANZ, EHQ - Canada, EHQ - Europe, EHQ - UK and 1 more
Started Mar 10, 2026, 03:01 PM UTC· resolved Mar 10, 2026, 03:31 PM UTC
- investigating Mar 10, 2026, 03:01 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery EngagementHQ Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- resolved Mar 10, 2026, 03:31 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govDelivery EngagementHQ. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Notice March 5, 2026 Granicus Issue Notification: Emails to swagit.com returning to sender. 2h 28m
Started Mar 05, 2026, 11:43 PM UTC· resolved Mar 06, 2026, 02:11 AM UTC
- investigating Mar 05, 2026, 11:43 PM UTC
Granicus Engineering teams are currently investigating an issue with emails sent to @swagit.com. If you are having issues with contacting a Swagit department directly please call 1-800-573-3160, use the Granicus support portal at support.granicus.com/s/login/ or send an email to [email protected] indicating your request is for the Swagit team. Product: govMeetings Swagit Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
- resolved Mar 06, 2026, 02:11 AM UTC
This incident has been resolved.
Minor February 25, 2026 Granicus Issue Notification: govDelivery EngagementHQ - US & EU 1d 2h EHQ - Europe, EHQ - US
Started Feb 25, 2026, 07:00 AM UTC· resolved Feb 26, 2026, 09:30 AM UTC
- identified Feb 25, 2026, 07:00 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery EngagementHQ Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
- identified Feb 25, 2026, 01:53 PM UTC
Granicus Engineering teams have resolved an issue that was preventing access to certain Projects and other project‑related pages within EngagementHQ, for customers in the US region. The fix has been applied, and Projects are now loading as expected. The same fix will be deployed in the EU region during non‑business hours to minimize disruption. Until then, some EU customers may continue to experience issues loading affected pages. We will provide an update once service in the EU region is restored.
- resolved Feb 26, 2026, 09:30 AM UTC
Granicus Engineering teams have completed deployment of the fix to both the US and EU regions. Access to Projects and other project‑related pages within EngagementHQ is now fully restored. All services are operating as expected, and we will continue to monitor performance closely. Product: govDelivery EngagementHQ Thank you for your patience while we worked to resolve this issue.
Minor February 14, 2026 Granicus Issue Notification: govDelivery Communications Cloud-US Region 4d 6h Communications Cloud
Started Feb 14, 2026, 07:42 AM UTC· resolved Feb 18, 2026, 02:09 PM UTC
- monitoring Feb 14, 2026, 07:42 AM UTC
The Bulletins Link overview issue has been permanently fixed, and data is now populating as expected. We will continue to monitor the production system to ensure sustained stability.
- monitoring Feb 16, 2026, 01:37 PM UTC
The remediation for the Bulletins Link overview issue remains stable, and the platform is performing as expected. We continue to closely monitor system health to ensure consistency and reliability. Updates on this case will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at [email protected].
- resolved Feb 18, 2026, 02:09 PM UTC
This incident has been resolved.
Major February 9, 2026 Granicus Issue Notification: GovDelivery EngagementHQ CA 37m EHQ - Canada
Started Feb 09, 2026, 04:21 PM UTC· resolved Feb 09, 2026, 04:59 PM UTC
- investigating Feb 09, 2026, 04:21 PM UTC
Granicus Engineering teams are currently investigating an issue with EngagementHQ Canada sites. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery EngagementHQ Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
- monitoring Feb 09, 2026, 04:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 04:59 PM UTC
This incident has been resolved.
Major January 26, 2026 Granicus Issue Notification: Multiple govMeetings applications 1d 2h MediaManager, Live Video, Legistar, Peak and 1 more
Started Jan 26, 2026, 05:39 PM UTC· resolved Jan 27, 2026, 08:34 PM UTC
- investigating Jan 26, 2026, 05:39 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Update - Granicus Engineering teams are currently investigating an issue impacting govMeetings applications. Customers will see delays or failures when attempting to log in and general slowness throughout the applications. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager, Legistar, Peak, Boards and Commissions, iLegislate Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com." Thank you, Granicus Customer Support
- investigating Jan 26, 2026, 07:03 PM UTC
We are continuing to investigate this issue.
- investigating Jan 26, 2026, 11:45 PM UTC
GovMeeting applications are currently experiencing slow response times and timeouts. Our engineering teams are actively working to resolve the issue as a top priority. We will provide further updates as soon as more information becomes available.
- monitoring Jan 27, 2026, 02:59 AM UTC
Our Engineers have made several backend changes which have improved application functionality and performance. We are continuing to monitor the situation until we are fully satisfied with the resolution.
- resolved Jan 27, 2026, 08:34 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Major January 23, 2026 Granicus Issue Notification: Login failures and elevated latency across multiple GovMeetings products 1d 14h MediaManager, Legistar, Peak, Boards & Commissions and 1 more
Started Jan 23, 2026, 02:35 PM UTC· resolved Jan 25, 2026, 04:51 AM UTC
- investigating Jan 23, 2026, 02:35 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager, Legistar, Peak, Boards and Commissions, Speakup, Agenda, iLegislate Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating Jan 23, 2026, 02:50 PM UTC
We are continuing to investigate this issue.
- investigating Jan 23, 2026, 03:54 PM UTC
We continue to investigate the issue, we will share an update soon.
- investigating Jan 23, 2026, 05:35 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 24, 2026, 04:42 AM UTC
This incident has been resolved.
- resolved Jan 25, 2026, 04:51 AM UTC
Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Notice January 23, 2026 Disruption to Granicus Support Email Service 6h 1m
Started Jan 23, 2026, 02:31 AM UTC· resolved Jan 23, 2026, 08:33 AM UTC
- monitoring Jan 23, 2026, 02:31 AM UTC
We are currently aware of a disruption to some aspects of our email service. The 3rd party email service provider is currently experiencing email service delivery issues which may impact your ability to communicate with Granicus via [email protected]. We are working with the 3rd party provider to resolve the issue.
- resolved Jan 23, 2026, 08:33 AM UTC
This incident has been resolved.
Major January 22, 2026 Granicus Issue Notification: Email Delivery Issues 9h 50m Communications Cloud
Started Jan 22, 2026, 09:14 PM UTC· resolved Jan 23, 2026, 07:04 AM UTC
- investigating Jan 22, 2026, 09:14 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Communications Cloud Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- monitoring Jan 22, 2026, 10:02 PM UTC
We are aware of reports indicating global outages and delays across major providers that are impacting multiple Granicus products ability to send emails. We are closely monitoring the situation.
- resolved Jan 23, 2026, 07:04 AM UTC
This incident has been resolved.