Is Giacom Connectivity down?

Good Morning, We're aware that Cloud Market is currently experiencing latency issues, which may be impacting performance and response times. Our Platform Support Team is actively investigating the issue. We will provide a further update as soon as we have more information. We apologise for any inconvenience caused and appreciate your patience while this is being reviewed.

Good Afternoon, We are continuing to experience latency issues within Cloud Market, which may impact platform performance and response times for some users. Our technical teams remain actively engaged in the investigation and are working to identify the root cause. At this stage, the issue remains ongoing, and we do not yet have a confirmed resolution or estimated time for restoration. We appreciate this disruption may be affecting your operations and would like to reassure you that resolving the issue remains our highest priority. Further updates will be provided as soon as additional information becomes available. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

End of Day Service Update – Cloud Market Latency Issues Good Evening, We continue to investigate the ongoing latency issues affecting Cloud Market, which may be impacting platform performance and response times for some users. Throughout today, our technical teams have remained fully engaged in both investigative and recovery activities. Several actions have been completed to help isolate the source of the issue and restore normal service; however, these efforts have not yet resolved the underlying problem, and customer impact remains unchanged. Investigation and remediation work will continue throughout this evening, with technical resources actively focused on identifying the root cause and implementing a resolution as quickly as possible. We appreciate the impact this issue may be having on your operations and would like to reassure customers that restoring full service remains our highest priority. The next scheduled update will be provided by 09:00 tomorrow morning, or sooner should there be any significant developments. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

Good Evening, We are pleased to confirm that the root cause of the Cloud Market latency issue has now been identified and a fix has been successfully implemented. Following the application of the corrective measures, platform performance has stabilised and services are currently operating as expected. While this is a positive development, our technical teams will continue to closely monitor the platform throughout tomorrow to ensure service stability is maintained and to promptly address any recurrence of symptoms. At this time, we are not aware of any ongoing customer impact. Should there be any significant changes, further communications will be issued accordingly. We apologise for the disruption experienced and would like to thank customers for their patience and understanding while we investigated and resolved this issue.

Good Afternoon, All systems are now working as expected and we are continuing to monitor this. Apologies for any inconvenience caused during this time.

We have an open investigation looking into the BTW KBD testing. Support teams are currently working on a resolution to restore service. We will update further in the next 2 - 4 hours.

The issue has been identified and a fix has been implemented and tested. An change review is scheduled for Monday before the release will be rolled out via change management. The next update will be advised by 13:00 on Monday the 28/09/26.

A fix has been tested and released. We can see successful tests completing however we have had further reports of unsuccessfully testing. This is expected to be a delay due to the backlog of incomplete tests. WE are currently monitoring this matter and will investigate further. Further updates will be provided in the next 4 hours.

We have had further reports of testing not returning results. This matter is still under investigation. We will provide the latest update in the next 2 hours.

Following the applied fixes we have seen successful requests and no failures logged. The fault si still open with systems teams to investigate as we have had reports from partners of the issue persisting. Please continue to use the testing capability and advise the faults team if you have any issues so we can report the instances should more occur. We will update further by 11:00 tomorrow.

Further investigation is ongoing with BT. Issues identified were fixed however there is ongoing impact as the issue persists. Support teams are investigating with BT. Further updates will be provided by 12:00.

Support teams are investigating with BT tests appear to be completing however results are not reaching us. Testing is still available via a ticket or call into the support desk. Further updates will be provided at 14:00.

This matter is still under investigation with BT we are continuing to work on this to apply a fix. We will provide the latest update at 16:00

Investigations are ongoing, apologies for any impact this issue is causing you or your customer based. The support team is working closely with BT to address this matter. We will provide the latest update by 10:00 tomorrow.

A potential cause of this issue has now been identified. Changes are being built and will be deployed for testing and release out of hours tonight. We will provide the latest update and the outcome of the fix rollout in 24 hours.

A change has been applied and we are now seeing successful responses from BT however testing is still showing the issue is persisting in Cloud Market. This is back with the support team to investigate further and complete additional testing.

Apologies for the ongoing delay experienced in this matter. Developers are working with BT to find and address the cause of the issue. This is still in hand with technical teams being actevly worked on. We will advise the latest update tomorrow by 10:00.

Investigations are still ongoing support teams are working with BT to identify the cause and apply a fix. We will provide further updates by 14:00.

We are currently awaiting further updates from BT following previous troubleshooting. This is being chased and escalated with BT contacts. We will provide the latest update by 17:00.

Regrettably investigations are ongoing with BT while issues persist. We are awaiting further action and updates from BT. We will advised the latest on Monday at 10:00. Apologies for the continual delay and any impact this has caused.

Teams are working with BT to resolve and have a technical bridge call this morning at 10:30 further updates will be available following this call. We will advise the latest update by 12:00.

This is currently being investigated by BT logged errors can be seen. Support teams are reviewing their findings to work towards a solution. We will provide further updates in the next 1-2 hours.

Work is still ongoing with support teams and BT to resolve this matter. There are no further updates available at this time. We will update again in the next 2 hours.

Apologies for the ongoing delay experienced in this matter. Developers are working with BT. This is still in hand with technical teams being actively worked on. We will advise the latest update tomorrow by 10:00.

Support teams are discussing BT changes released last night. This is still being working on. We will advise further by 14:00.

Support teams have identified a potential cause for the issue and currently investigating the root cause and ways to apply a resolution. We will advise the latest by 17:00.

Our teams continue to work closely with BT and have carried out additional testing today to better understand the root cause. The investigation has identified an issue affecting the communication between BT's systems and part of our platform infrastructure. Further testing has confirmed the behaviour is consistent across our environment, which is helping narrow down the potential causes. The focus is now on identifying what has changed and why these communications are no longer being processed as expected. We are continuing to review this jointly with BT and our internal engineering teams. While work remains ongoing, there is currently no confirmed resolution timescale. We will provide a further update by 10:00 tomorrow.

We have identified a sporadic issue affecting some Sky orders, where the latest update is not feeding through as expected. Not all orders are impacted, and investigations are ongoing to identify both the root cause and the affected orders. At this time, there is no need to raise a ticket with us, as we are currently unable to manually progress affected orders. Once the issue has been resolved, your order will automatically update with the latest status. We appreciate your patience and understanding while we work to resolve this issue and apologise for any inconvenience caused.

Due to ongoing system issues affecting our internal VoIP processing tool, no billing updates for the BT VoIP product set have been applied since 11 August 2026. As a result, invoices dated 1 September 2026 may not accurately reflect any BT VoIP changes made on or after 11 August 2026. Please be assured that this issue is being treated as a priority. Once resolved, all outstanding billing updates and corrections will be applied and reflected in your October 2026 invoice. We apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.