gaiia software Outage History
gaiia software is up right nowPingoru has recorded 47 incidents for gaiia software: 19 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 24 of 744 (3%) |
| June 2026 | 3 | 1 of 720 (0%) |
| July 2026 | 4 | 30 of 744 (4%) |
| August 2026 | 2 | 10 of 744 (1%) |
| September 2026 | 2 | 12 of 720 (2%) |
| October 2026 | 1 | 2 of 592 (0%) |
Incidents, newest first
Minor May 5, 2025 Purolator's E-Ship Service is currently experiencing an outage, affecting gaiia’s ability to pack shipments and generate labels through the Purolator integration 1h 40m Web App (app.gaiia.com)
Started May 05, 2025, 05:58 PM UTC· resolved May 05, 2025, 07:39 PM UTC
- identified May 05, 2025, 05:58 PM UTC
We have noticed an elevated error rate coming from the Purolator integration.
- identified May 05, 2025, 06:01 PM UTC
Purolator's status page is down, but we have noticed that their tracking service is still working as expected.
- identified May 05, 2025, 06:25 PM UTC
We have identified this as an intermittent issue from Purolator, with approximately 49% of the API calls failing. Until they release a fix, we recommend retrying failed operations.
- monitoring May 05, 2025, 06:42 PM UTC
It's now been 30 minutes since the last error was observed, which may indicate that the Purolator E-Ship Service is stabilizing. We continue to monitor the situation.
- resolved May 05, 2025, 07:39 PM UTC
It's now been 60 minutes since the last error was observed. Considering this incident as resolved by Purolator.
Minor April 29, 2025 We are experiencing an increased error rate in the billing service. You might encounter error messages while navigating to pages displaying billing information. 42m Web App (app.gaiia.com), Public GraphQL API, Online Checkout, Customer Portal
Started Apr 29, 2025, 05:20 PM UTC· resolved Apr 29, 2025, 06:03 PM UTC
- investigating Apr 29, 2025, 05:20 PM UTC
We are currently investigating this issue.
- identified Apr 29, 2025, 05:28 PM UTC
We've identified the issue.
- monitoring Apr 29, 2025, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2025, 06:03 PM UTC
This incident has been resolved.
Minor April 16, 2025 The list of gaiia Web users is no longer synchronized with Snowflake 40m Public GraphQL API
Started Apr 16, 2025, 03:00 PM UTC· resolved Apr 16, 2025, 03:40 PM UTC
- identified Apr 16, 2025, 03:00 PM UTC
This source of the issue has been identified as a Snowflake internal problem. A support ticket has been opened with Snowflake to resolve the issue and our representatives are on the case.
- identified Apr 16, 2025, 03:05 PM UTC
Until Snowflake fixes the issue with this data source, we are writing a script to backfill the data from another source.
- identified Apr 16, 2025, 03:31 PM UTC
We’re implementing a temporary workaround to manually restore data in Snowflake, and expect resolution shortly.
- resolved Apr 16, 2025, 03:40 PM UTC
The workaround has been successfully implemented and users are now fully restored in Snowflake.
Minor April 11, 2025 Some web pages relying on the Provisioning API are unresponsive – Web App (app.gaiia.com)
Started Apr 11, 2025, 11:42 AM UTC· resolved Apr 11, 2025, 11:42 AM UTC
- resolved Apr 14, 2025, 05:42 PM UTC
A timing conflict between two coordinated releases caused a brief disruption to some web pages in app.gaiia.com that relied on the Provisioning API, mainly the Account, Network Sites and Network Incidents pages.
Minor March 31, 2025 Intermittent connectivity issue from AWS 1h 11m Web App (app.gaiia.com), Public GraphQL API
Started Mar 31, 2025, 07:39 PM UTC· resolved Mar 31, 2025, 08:51 PM UTC
- investigating Mar 31, 2025, 07:59 PM UTC
We are seeing intermittent connectivity issues and increased error rates from AWS services. Although AWS has not acknowledged this, we see multiple companies who flagged a similar issue.
- investigating Mar 31, 2025, 08:07 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 31, 2025, 08:08 PM UTC
We identified the intermittent connectivity issues stopped at 19:51 UTC. We continue to monitor the situation.
- monitoring Mar 31, 2025, 08:20 PM UTC
No connectivity issue with AWS was identified in the last 30 minutes. We are continuing to monitor for any network irregularities.
- resolved Mar 31, 2025, 08:51 PM UTC
No failing requests to AWS services were identified in the last 60 minutes. The sporadic connectivity issues were observed between 19:39 UTC and 19:51 UTC.
Minor December 20, 2024 Coverage areas for addresses 2h 59m Web App (app.gaiia.com)
Started Dec 20, 2024, 04:12 PM UTC· resolved Dec 20, 2024, 07:12 PM UTC
- investigating Dec 20, 2024, 06:53 PM UTC
We are currently investigating this issue.
- investigating Dec 20, 2024, 06:55 PM UTC
We are continuing to investigate this issue.
- investigating Dec 20, 2024, 06:58 PM UTC
We are continuing to investigate this issue.
- identified Dec 20, 2024, 07:04 PM UTC
The issue has been identified, a fix is pending rollout. Limited impact on speed modification and billing subscription assignation from app.gaiia.com.
- resolved Dec 20, 2024, 07:12 PM UTC
The incident has been resolved.
Major December 13, 2024 Intermittent connectivity issue from AWS Cognito 53m Customer Portal
Started Dec 13, 2024, 03:14 AM UTC· resolved Dec 13, 2024, 04:08 AM UTC
- monitoring Dec 13, 2024, 03:14 AM UTC
We are seeing intermittent connectivity issues from AWS, specifically from the Cognito web service. This can impact end-customers' ability to log into their Client Portal. AWS has declared the issue on their status page and are investigating. https://health.aws.amazon.com/health/status
- monitoring Dec 13, 2024, 03:24 AM UTC
AWS has identified the root cause: "Dec 12 7:17 PM PST We can confirm increased error rates for Amazon Cognito in the US-EAST-1 Region. We believe we have isolated the root cause to one of two potential issues. We are actively working in parallel to mitigate the issue, while continuing to verify the root cause. During this time, customers may be experiencing 400 Errors, receiving the error 'TooManyRequestsException'. We will provide an update within 30 minutes, or sooner if we have additional information to share. At this stage, we expect to see signs of recovery within the next 60 minutes."
- monitoring Dec 13, 2024, 03:45 AM UTC
Update from AWS: "Dec 12 7:37 PM PST We are beginning to see signs of recovery. Customers may continue to receive ‘TooManyRequestsException“ while we work toward full resolution. We recommend continuing to retry any failed requests and will provide more information shortly. We expect full recovery within the next 30 minutes."
- monitoring Dec 13, 2024, 04:07 AM UTC
AWS Cognito is now fully operational, and the Client Portal is functioning normally.
- resolved Dec 13, 2024, 04:08 AM UTC
This incident has been resolved.
Critical November 26, 2024 Gaiia's authentication provider, Stytch, is experiencing downtime 1m Web App (app.gaiia.com)
Started Nov 26, 2024, 07:32 PM UTC· resolved Nov 26, 2024, 07:33 PM UTC
- identified Nov 26, 2024, 07:32 PM UTC
We are in communication with Stytch while also working on a way to bypass their authentication module.
- resolved Nov 26, 2024, 07:33 PM UTC
Gaiia's authentication is now operational.