Is Funnel Leasing down?

Status: Investigating We’re currently investigating reports of degraded web performance. Our team is actively working to identify the cause and restore normal performance. We’ll provide another update as more information becomes available. Affected components General Status (Degraded performance)

Status: Investigating We are no longer observing degraded web performance. Our team is continuing to investigate and identify the root cause. We’ll provide another update as we learn more. Affected components General Status (Operational)

Status: Monitoring Services and latency have returned to normal. Root cause has been identified and mitigated and we are monitoring. Affected components General Status (Operational)

Status: Resolved The degradation has been fully resolved and services are fully operational. Affected components General Status (Operational)

Status: Monitoring Funnel's telephony provider, Twilio, is experiencing an outage (https://status.twilio.com/). This is impacting the reliability of many telephony-based features in Funnel's CRM, including conference calls, linked devices, and missed call evaluations. We will continue to monitor for updates from Twilio, and keep customers up to date via our status page. Affected components Fenix: Insights (Degraded performance) Telephony & SMS (Degraded performance)

Status: Resolved Twilio's outage has resolved. Our telephony-based features are now operating normally. Affected components Telephony & SMS (Operational) Fenix: Insights (Operational)

Status: Identified Summary We are currently experiencing a disruption affecting Plaid-powered identity verification for both Online Leasing and Tours. Plaid has confirmed that a recent change introduced a regression and is actively reverting it. They currently estimate that service will be restored within approximately 60 minutes. Impact During this disruption, applicants using Online Leasing and prospects scheduling Tours are unable to complete identity verification through Plaid. Workaround Applicants and prospects can continue using our manual identity verification flow while Plaid works to restore service. We understand the inconvenience and delays this may cause for your teams and customers, and we sincerely apologize for the disruption. We are closely monitoring Plaid’s recovery efforts and will provide another update as soon as service is restored or additional information becomes available. Affected components Screening (Degraded performance) Tours (Degraded performance)

Status: Identified Plaid is actively working on resolving the ongoing identity verification disruption affecting Online Leasing and Tours. Some users may still encounter issues when verifying through Plaid. In the meantime, manual identity verification remains available as a workaround. We are closely tracking Plaid's fix and will provide an update as soon as we have confirmation of full recovery. Affected components Screening (Degraded performance) Tours (Degraded performance)

Status: Resolved Status: Resolved Impact: Plaid Identity Verification (IDV) services were temporarily failing. Summary: Plaid has confirmed the underlying issue is resolved. Error logs have been quiet for over an hour, and operations have normalized. Next Steps: We will monitor error rates overnight and follow up with Plaid first thing in the morning to receive the full list of impacted records and reconcile user statuses prior to business hours. Affected components Screening (Operational) Tours (Operational)