Foxit had 9 outages in the last 2 years totaling 1363h 19m of downtime — averaging 0.4 incidents per month.
There were 9 Foxit outages since September 9, 2025 totaling 1363h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
Cause identified; working to restore Admin Console notification services
Admin Console Email Delivery Issues have been resolved
We kept this URL behind the VPC.
There is a problem where Admin Console and DMS are not correctly loading information on the page. We are investigating the situation
We have identified the issue and resolved the situation
The eSign service is currently experiencing intermittent 502 errors. We are investigating the issue and will provide updates as they become available
The issue has been resolved
There is currently a problem with uploading files due to an outage with one of our vendors, we are looking into the situation.
The issue has been resolved
We are investigating the issue
Incident has been resolved
Testing
We are currently performing scheduled maintenance on our IVR (Interactive Voice Response) system. Start Time: 7am PST During this time, phone support may be temporarily unavailable or limited. We apologize for the inconvenience and appreciate your patience. If you need assistance, please reach out via our support page. https://kb.foxit.com/s/submit-a-case We’ll update this page once the maintenance is complete. Thank you for your understanding!
We have completed maintainence, Phone support has been returned to normal. Thank you for your patience.
We have identified performance issues in eSign US and EU due to AWS network issues.
TESTING! Issue Closed