Exa Outage History

Exa had 20 outages in the last 2 years totaling 239h 58m of downtime, averaging 0.8 incidents per month.

There were 20 Exa outages since October 17, 2025 totaling 239h 58m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.exa.net.uk

Major October 9, 2026

Darklight Connection Issues - Sheffield Region

Detected by Pingoru: Oct 09, 2026, 01:11 PM UTC
Resolved: Oct 10, 2026, 06:07 PM UTC
Duration: 1d 4h

Affected: Connectivity (Darklight)

Timeline · 6 updates

identified Oct 09, 2026, 01:11 PM UTC

We are aware of an issue that is affecting our DarkLight connectivity customers in the Sheffield region at the moment. Our Networking team are investigating and has logged this with the suppliers. We are sorry for any inconvenience this will be causing, and we will update this status as soon as we have any updates.
investigating Oct 09, 2026, 03:37 PM UTC

Our Suppliers are continuing to investigate the issue, and we will update the status with more information as soon as we can.
investigating Oct 09, 2026, 06:26 PM UTC

The suppliers have dispatched an engineering team to the affected data centre(s), and we will provide a further update following this visit.
monitoring Oct 10, 2026, 06:53 AM UTC

Our Suppliers have been working through the night and have restored the affected fibre. From our monitoring, we can see the link has come back up, and all affected customers will be back online again. If you are still offline, please call our Helpdesk on 0345 145 1234 and the team will be happy to assist. We are sorry for the inconvenience this has caused.
identified Oct 10, 2026, 03:44 PM UTC

We have seen our Sheffield backhaul link drop again through our monitoring and we have contacted our supplier who are now liaising with the engineering team onsite to resolve this. We are sorry for any inconvenience this will be causing, and we will update the status as soon as we have any updates.
resolved Oct 10, 2026, 06:07 PM UTC

The supplier has repaired the affected fibre with a new fibre splice. All affected services will now be back online.

Read the full incident report →

Minor September 16, 2026

Intermittent Third Party CRM Outages

Detected by Pingoru: Sep 16, 2026, 08:38 AM UTC
Resolved: Sep 16, 2026, 12:00 PM UTC
Duration: 3h 21m

Affected: Other Services (Other)

Timeline · 2 updates

identified Sep 16, 2026, 08:38 AM UTC

Our CRM provider is currently experiencing intermittent issues, causing sporadic downtime on our ticketing system. Tickets are still being logged and will be processed between periods of downtime. If anything needs urgent attention, please call us on **0345 145 1234**
resolved Sep 16, 2026, 12:00 PM UTC

We have received confirmation that these issues have now been resolved.

Read the full incident report →

Notice August 19, 2026

ExaCube Outage

Detected by Pingoru: Aug 19, 2026, 08:31 AM UTC
Resolved: Aug 19, 2026, 01:14 PM UTC
Duration: 4h 43m

Affected: ExaCube (ExaCube Hardware)

Timeline · 4 updates

investigating Aug 19, 2026, 08:31 AM UTC

We've identified an issue affecting customers using ExaCube. Our engineering team are actively investigating. We will provide more information as soon as we have it. We apologise for any inconvenience caused.
identified Aug 19, 2026, 10:26 AM UTC

We've identified that the issue was caused by a back end service, we are in the process of moving ExaCube customers to a back up platform to restore connectivity. Apologies for any inconvenience caused.
monitoring Aug 19, 2026, 10:39 AM UTC

This issue is now resolved and we are monitoring the service, please get in touch with our support team via 0345 145 1234 if you are still experiencing any problems.
resolved Aug 19, 2026, 01:14 PM UTC

After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.

Read the full incident report →

Notice July 6, 2026

SurfProtect and Connectivity Issues

Detected by Pingoru: Jul 06, 2026, 07:28 AM UTC
Resolved: Jul 14, 2026, 04:05 PM UTC
Duration: 8d 8h

Affected: SurfProtect Quantum / Quantum + FilteringExaCube (Evolution / Evolution + Filtering)SurfProtect Panel and Analytics (Surfprotect Panel)SurfProtect Panel and Analytics (Real Time Alerts)SurfProtect Panel and Analytics (Surfprotect Analytics)

Timeline · 6 updates

investigating Jul 06, 2026, 07:28 AM UTC

We are investigating an issue that may be causing connectivity and SurfProtect issues for some of our customers. Our Services team is investigating, and we will provide further updates as soon as we have them.
identified Jul 06, 2026, 07:34 AM UTC

The outage seems to be related to a partial switch failure in our London data centre. We are seeing some services being restored, but we are still investigating. Further updates to follow.
monitoring Jul 06, 2026, 07:55 AM UTC

Our Services team has rerouted the traffic away from the affected switch, and all affected customers should be back online. Our Services team will continue to investigate. If you are still having issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to assist.
identified Jul 06, 2026, 08:34 AM UTC

Following the issues with the switch this morning, we are aware that some ExaCUBE/SurfProtect Evolution customers are still having trouble getting online. Our Services team are working to resolve this as soon as possible. We will provide further updates as soon as we have any more information.
monitoring Jul 06, 2026, 11:57 AM UTC

All affected customers should now be online and able to access the internet again. Our Services team are still working to fully resolve the issues. We are continuing to monitor the services, and they will be classified as at risk until this status is formally closed, as there may be intermittent disconnections.
monitoring Jul 07, 2026, 09:01 AM UTC

Our Services team has tested a fix overnight, and we are now in the process of deploying this to all ExaCUBE devices. We do not anticipate there will be any extended downtime for customers, even prior to the fix being rolled out. This status will remain open until we have deployed the fix and monitored it for a period of time. Thank you for your patience and understanding whilst we have been working hard to resolve it for all affected schools. If you do encounter any issues today, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.

Read the full incident report →

Minor May 18, 2026

SoGEA/FTTP Ouatge - Non SurfProtect Customers Only

Detected by Pingoru: May 18, 2026, 01:04 PM UTC
Resolved: May 18, 2026, 01:11 PM UTC
Duration: 6m

Affected: Connectivity (SoTAP/SoGEA/FTTP)

Timeline · 2 updates

investigating May 18, 2026, 01:04 PM UTC

We are aware of an issue that will be affecting some of our non-Surfprotect customers who have a SoGEA or FTTP connection. Our Services team is working to resolve this as soon as possible. We will provide further updates as soon as we have them.
resolved May 18, 2026, 01:11 PM UTC

Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online. If you are still offline, please reboot your router, and if this fails to bring your connection back online, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.

Read the full incident report →

Minor May 18, 2026

DarkLight Outage - Leeds

Detected by Pingoru: May 18, 2026, 09:05 AM UTC
Resolved: May 18, 2026, 09:41 AM UTC
Duration: 35m

Affected: Connectivity (Darklight)

Timeline · 3 updates

identified May 18, 2026, 09:05 AM UTC

We are aware of an issue that will be affecting some of our DarkLight customers in Leeds. Our Networking team will be working with the suppliers to get this rectified as soon as possible. We will provide further updates as soon as we have them.
monitoring May 18, 2026, 09:41 AM UTC

From our monitoring, we have seen the affected services come back online. We will continue to monitor the situation and leave this status open until we are happy the issue has been fully resolved.
resolved May 18, 2026, 09:41 AM UTC

We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

Read the full incident report →

Minor April 24, 2026

SurfProtect - Proxy Issues

Detected by Pingoru: Apr 24, 2026, 06:56 AM UTC
Resolved: Apr 24, 2026, 08:35 AM UTC
Duration: 1h 38m

Affected: Exa NetworksSurfProtect Quantum / Quantum + FilteringExaCube (Evolution / Evolution + Filtering)

Timeline · 4 updates

investigating Apr 24, 2026, 06:56 AM UTC

We have received multiple reports of customers being unable to access the internet when they have the AD proxy set on their device. Our Services team are investigating, and we will provide more information as soon as we have it.
identified Apr 24, 2026, 07:11 AM UTC

This issue is affecting all proxy services, and our team are investigating this. Further updates will be posted.
investigating Apr 24, 2026, 07:32 AM UTC

We rerouted traffic from the affected proxy server, resolving internet access issues. Our team is investigating the issue, but currently, all affected schools should be functioning. If problems persist, contact our Support team at 0345 145 1234\.
resolved Apr 24, 2026, 08:35 AM UTC

The root cause was identified as an issue with one of our GeoDNS services running in Manchester. The service has been rebooted and is fully operational again.