ElevenLabs Outage History
ElevenLabs is up right nowPingoru has recorded 168 incidents for ElevenLabs: 168 in the last 12 months and 95 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 23 of 720 (3%) |
| May 2026 | 9 | 17 of 744 (2%) |
| June 2026 | 6 | 18 of 720 (2%) |
| July 2026 | 10 | 33 of 744 (4%) |
| August 2026 | 27 | 21 of 744 (3%) |
| September 2026 | 33 | 53 of 720 (7%) |
| October 2026 | 30 | 16 of 593 (3%) |
Incidents, newest first
Minor September 9, 2026 Claude MCP connection not working 1d 2h ElevenCreative
Started Sep 09, 2026, 12:41 PM UTC· resolved Sep 10, 2026, 02:58 PM UTC
- investigating Sep 09, 2026, 12:41 PM UTC
We are investigating an issue where the MCP connection is not working. Please note that this does not affect ElevenAgents, where everything is working correctly.
- identified Sep 10, 2026, 01:28 AM UTC
We are currently working to release a targeted fix to restore functionality to the Claude MCP tool
- resolved Sep 10, 2026, 02:58 PM UTC
Our engineers have deployed a fix that has fully restored Claude MCP functionality.
Minor September 9, 2026 [EU (Enterprise-only)] Claude MCP connection not working 1d 2h All features
Started Sep 09, 2026, 12:41 PM UTC· resolved Sep 10, 2026, 02:58 PM UTC
- investigating Sep 09, 2026, 12:41 PM UTC
We are investigating an issue where the MCP connection is not working. Please note that this does not affect ElevenAgents, where everything is working correctly.
- identified Sep 10, 2026, 01:28 AM UTC
We are currently working to release a targeted fix to restore functionality to the Claude MCP tool
- resolved Sep 10, 2026, 02:58 PM UTC
Our engineers have deployed a fix that has fully restored Claude MCP functionality.
Minor September 9, 2026 [Global (United States)] Claude MCP connection not working 1d 2h All features
Started Sep 09, 2026, 12:41 PM UTC· resolved Sep 10, 2026, 02:58 PM UTC
- investigating Sep 09, 2026, 12:41 PM UTC
We are investigating an issue where the MCP connection is not working. Please note that this does not affect ElevenAgents, where everything is working correctly.
- identified Sep 10, 2026, 01:28 AM UTC
We are currently working to release a targeted fix to restore functionality to the Claude MCP tool
- resolved Sep 10, 2026, 02:58 PM UTC
Our engineers have deployed a fix that has fully restored Claude MCP functionality.
Minor September 9, 2026 [India (Enterprise-only)] Claude MCP connection not working 1d 2h All features
Started Sep 09, 2026, 12:41 PM UTC· resolved Sep 10, 2026, 02:58 PM UTC
- investigating Sep 09, 2026, 12:41 PM UTC
We are investigating an issue where the MCP connection is not working. Please note that this does not affect ElevenAgents, where everything is working correctly.
- identified Sep 10, 2026, 01:28 AM UTC
We are currently working to release a targeted fix to restore functionality to the Claude MCP tool
- resolved Sep 10, 2026, 02:58 PM UTC
Our engineers have deployed a fix that has fully restored Claude MCP functionality.
Minor September 9, 2026 [Singapore (Enterprise-only)] Claude MCP connection not working 1d 2h All features
Started Sep 09, 2026, 12:41 PM UTC· resolved Sep 10, 2026, 02:58 PM UTC
- investigating Sep 09, 2026, 12:41 PM UTC
We are investigating an issue where the MCP connection is not working. Please note that this does not affect ElevenAgents, where everything is working correctly.
- identified Sep 10, 2026, 01:28 AM UTC
We are currently working to release a targeted fix to restore functionality to the Claude MCP tool
- resolved Sep 10, 2026, 02:58 PM UTC
Our engineers have deployed a fix that has fully restored Claude MCP functionality.
Minor September 4, 2026 Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests 7h 5m Speech to Text, Other
Started Sep 04, 2026, 01:55 PM UTC· resolved Sep 04, 2026, 09:01 PM UTC
- investigating Sep 04, 2026, 01:55 PM UTC
We're investigating a latency increase on the Global Residency server for Speech-to-Text and Dubbing models, affecting a small subset of requests.
- identified Sep 04, 2026, 02:16 PM UTC
We've identified the root cause and are rolling out a fix. Error rates should be improving, and we're continuing to monitor.
- monitoring Sep 04, 2026, 02:34 PM UTC
The issue has been fixed, the error rate should be zero. We are currently monitoring the situation.
- resolved Sep 04, 2026, 09:01 PM UTC
After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.
Minor September 4, 2026 [EU (Enterprise-only)] Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests 7h 5m Speech to Text, Other APIs, Other Agents APIs
Started Sep 04, 2026, 01:55 PM UTC· resolved Sep 04, 2026, 09:01 PM UTC
- investigating Sep 04, 2026, 01:55 PM UTC
We're investigating a latency increase on the Global Residency server for Speech-to-Text and Dubbing models, affecting a small subset of requests.
- identified Sep 04, 2026, 02:16 PM UTC
We've identified the root cause and are rolling out a fix. Error rates should be improving, and we're continuing to monitor.
- monitoring Sep 04, 2026, 02:34 PM UTC
The issue has been fixed, the error rate should be zero. We are currently monitoring the situation.
- resolved Sep 04, 2026, 09:01 PM UTC
After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.
Minor September 4, 2026 [Global (United States)] Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests 7h 5m Speech to Text, Other APIs, Other Agents APIs
Started Sep 04, 2026, 01:55 PM UTC· resolved Sep 04, 2026, 09:01 PM UTC
- investigating Sep 04, 2026, 01:55 PM UTC
We're investigating a latency increase on the Global Residency server for Speech-to-Text and Dubbing models, affecting a small subset of requests.
- identified Sep 04, 2026, 02:16 PM UTC
We've identified the root cause and are rolling out a fix. Error rates should be improving, and we're continuing to monitor.
- monitoring Sep 04, 2026, 02:34 PM UTC
The issue has been fixed, the error rate should be zero. We are currently monitoring the situation.
- resolved Sep 04, 2026, 09:01 PM UTC
After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.
Minor September 4, 2026 [India (Enterprise-only)] Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests 7h 5m Speech to Text, Other APIs, Other Agents APIs
Started Sep 04, 2026, 01:55 PM UTC· resolved Sep 04, 2026, 09:01 PM UTC
- investigating Sep 04, 2026, 01:55 PM UTC
We're investigating a latency increase on the Global Residency server for Speech-to-Text and Dubbing models, affecting a small subset of requests.
- identified Sep 04, 2026, 02:16 PM UTC
We've identified the root cause and are rolling out a fix. Error rates should be improving, and we're continuing to monitor.
- monitoring Sep 04, 2026, 02:34 PM UTC
The issue has been fixed, the error rate should be zero. We are currently monitoring the situation.
- resolved Sep 04, 2026, 09:01 PM UTC
After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.
Minor September 4, 2026 [Singapore (Enterprise-only)] Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests 7h 5m Speech to Text, Other APIs, Other Agents APIs
Started Sep 04, 2026, 01:55 PM UTC· resolved Sep 04, 2026, 09:01 PM UTC
- investigating Sep 04, 2026, 01:55 PM UTC
We're investigating a latency increase on the Global Residency server for Speech-to-Text and Dubbing models, affecting a small subset of requests.
- identified Sep 04, 2026, 02:16 PM UTC
We've identified the root cause and are rolling out a fix. Error rates should be improving, and we're continuing to monitor.
- monitoring Sep 04, 2026, 02:34 PM UTC
The issue has been fixed, the error rate should be zero. We are currently monitoring the situation.
- resolved Sep 04, 2026, 09:01 PM UTC
After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.
Minor September 4, 2026 EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests 30m Speech to Text
Started Sep 04, 2026, 11:41 AM UTC· resolved Sep 04, 2026, 12:12 PM UTC
- investigating Sep 04, 2026, 11:41 AM UTC
We're investigating a latency increase on the EU Residency server for Speech-to-Text models, affecting a small subset of requests.
- monitoring Sep 04, 2026, 12:07 PM UTC
We have released a fix, the error rate is back at zero. We are monitoring the situation.
- resolved Sep 04, 2026, 12:12 PM UTC
The issue has been resolved, everything is back at normal.
Minor September 4, 2026 [EU (Enterprise-only)] EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests 30m Speech to Text
Started Sep 04, 2026, 11:41 AM UTC· resolved Sep 04, 2026, 12:12 PM UTC
- investigating Sep 04, 2026, 11:41 AM UTC
We're investigating a latency increase on the EU Residency server for Speech-to-Text models, affecting a small subset of requests.
- monitoring Sep 04, 2026, 12:07 PM UTC
We have released a fix, the error rate is back at zero. We are monitoring the situation.
- resolved Sep 04, 2026, 12:12 PM UTC
The issue has been resolved, everything is back at normal.
Minor August 31, 2026 Customer support ticketing system not receiving new tickets and ticket replies 4h 24m ElevenCreative
Started Aug 31, 2026, 08:10 AM UTC· resolved Aug 31, 2026, 12:35 PM UTC
- investigating Aug 31, 2026, 08:10 AM UTC
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
- investigating Aug 31, 2026, 08:46 AM UTC
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
- identified Aug 31, 2026, 09:34 AM UTC
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them. In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
- identified Aug 31, 2026, 11:20 AM UTC
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up. We can now receive tickets again and have started getting back to customers.
- resolved Aug 31, 2026, 12:35 PM UTC
We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
Minor August 31, 2026 [EU (Enterprise-only)] Customer support ticketing system not receiving new tickets and ticket replies 4h 24m All features
Started Aug 31, 2026, 08:10 AM UTC· resolved Aug 31, 2026, 12:35 PM UTC
- investigating Aug 31, 2026, 08:10 AM UTC
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
- investigating Aug 31, 2026, 08:46 AM UTC
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
- identified Aug 31, 2026, 09:34 AM UTC
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them. In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
- identified Aug 31, 2026, 11:20 AM UTC
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up. We can now receive tickets again and have started getting back to customers.
- resolved Aug 31, 2026, 12:35 PM UTC
We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
Minor August 31, 2026 [Global (United States)] Customer support ticketing system not receiving new tickets and ticket replies 4h 24m All features
Started Aug 31, 2026, 08:10 AM UTC· resolved Aug 31, 2026, 12:35 PM UTC
- investigating Aug 31, 2026, 08:10 AM UTC
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
- investigating Aug 31, 2026, 08:46 AM UTC
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
- identified Aug 31, 2026, 09:34 AM UTC
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them. In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
- identified Aug 31, 2026, 11:20 AM UTC
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up. We can now receive tickets again and have started getting back to customers.
- resolved Aug 31, 2026, 12:35 PM UTC
We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
Minor August 31, 2026 [India (Enterprise-only)] Customer support ticketing system not receiving new tickets and ticket replies 4h 24m All features
Started Aug 31, 2026, 08:10 AM UTC· resolved Aug 31, 2026, 12:35 PM UTC
- investigating Aug 31, 2026, 08:10 AM UTC
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
- investigating Aug 31, 2026, 08:46 AM UTC
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
- identified Aug 31, 2026, 09:34 AM UTC
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them. In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
- identified Aug 31, 2026, 11:20 AM UTC
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up. We can now receive tickets again and have started getting back to customers.
- resolved Aug 31, 2026, 12:35 PM UTC
We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
Minor August 31, 2026 [Singapore (Enterprise-only)] Customer support ticketing system not receiving new tickets and ticket replies 4h 24m All features
Started Aug 31, 2026, 08:10 AM UTC· resolved Aug 31, 2026, 12:35 PM UTC
- investigating Aug 31, 2026, 08:10 AM UTC
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
- investigating Aug 31, 2026, 08:46 AM UTC
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
- identified Aug 31, 2026, 09:34 AM UTC
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them. In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
- identified Aug 31, 2026, 11:20 AM UTC
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up. We can now receive tickets again and have started getting back to customers.
- resolved Aug 31, 2026, 12:35 PM UTC
We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
Minor August 27, 2026 Batch calling degraded in EU residency 2m Telephony
Started Aug 27, 2026, 01:05 PM UTC· resolved Aug 27, 2026, 01:08 PM UTC
- identified Aug 27, 2026, 01:05 PM UTC
Outbound Batch calls in the European residency experienced dispatch delays of up to 30 minutes between 08:00 and 11:00 UTC.
- resolved Aug 27, 2026, 01:08 PM UTC
Latency has since decreased, and we are working on adding more alerts on our side to help us identify and respond to similar latency issues earlier.
Minor August 27, 2026 [EU (Enterprise-only)] Batch calling degraded in EU residency 2m Telephony
Started Aug 27, 2026, 01:05 PM UTC· resolved Aug 27, 2026, 01:08 PM UTC
- identified Aug 27, 2026, 01:05 PM UTC
Outbound Batch calls in the European residency experienced dispatch delays of up to 30 minutes between 08:00 and 11:00 UTC.
- resolved Aug 27, 2026, 01:08 PM UTC
Latency has since decreased, and we are working on adding more alerts on our side to help us identify and respond to similar latency issues earlier.
Minor August 26, 2026 Elevated latency on Text-to-Speech and Speech-to-Text Requests 6h 3m Speech to Text, Text to Speech
Started Aug 26, 2026, 05:10 PM UTC· resolved Aug 26, 2026, 11:13 PM UTC
- investigating Aug 26, 2026, 03:15 PM UTC
We are currently investigating the root cause.
- monitoring Aug 26, 2026, 05:53 PM UTC
Latency has returned to baseline levels.
- resolved Aug 26, 2026, 11:13 PM UTC
The issue has been resolved. A root cause analysis will be shared shortly.
Minor August 26, 2026 [EU (Enterprise-only)] Elevated latency on Text-to-Speech and Speech-to-Text Requests 6h 3m Text to Speech, Speech to Text
Started Aug 26, 2026, 05:10 PM UTC· resolved Aug 26, 2026, 11:13 PM UTC
- investigating Aug 26, 2026, 05:10 PM UTC
We are currently investigating the root cause.
- monitoring Aug 26, 2026, 05:53 PM UTC
Latency has returned to baseline levels.
- resolved Aug 26, 2026, 11:13 PM UTC
The issue has been resolved. A root cause analysis will be shared shortly.
Minor August 26, 2026 [Global (United States)] Elevated latency on Text-to-Speech and Speech-to-Text Requests 6h 3m Text to Speech, Speech to Text
Started Aug 26, 2026, 05:10 PM UTC· resolved Aug 26, 2026, 11:13 PM UTC
- investigating Aug 26, 2026, 05:10 PM UTC
We are currently investigating the root cause.
- monitoring Aug 26, 2026, 05:53 PM UTC
Latency has returned to baseline levels.
- resolved Aug 26, 2026, 11:13 PM UTC
The issue has been resolved. A root cause analysis will be shared shortly.
Minor August 26, 2026 [India (Enterprise-only)] Elevated latency on Text-to-Speech and Speech-to-Text Requests 6h 3m Text to Speech, Speech to Text
Started Aug 26, 2026, 05:10 PM UTC· resolved Aug 26, 2026, 11:13 PM UTC
- investigating Aug 26, 2026, 05:10 PM UTC
We are currently investigating the root cause.
- monitoring Aug 26, 2026, 05:53 PM UTC
Latency has returned to baseline levels.
- resolved Aug 26, 2026, 11:13 PM UTC
The issue has been resolved. A root cause analysis will be shared shortly.
Minor August 26, 2026 [Singapore (Enterprise-only)] Elevated latency on Text-to-Speech and Speech-to-Text Requests 6h 3m Text to Speech, Speech to Text
Started Aug 26, 2026, 05:10 PM UTC· resolved Aug 26, 2026, 11:13 PM UTC
- investigating Aug 26, 2026, 05:10 PM UTC
We are currently investigating the root cause.
- monitoring Aug 26, 2026, 05:53 PM UTC
Latency has returned to baseline levels.
- resolved Aug 26, 2026, 11:13 PM UTC
The issue has been resolved. A root cause analysis will be shared shortly.
Minor August 24, 2026 Media not loading across several products 9h 53m Other, ElevenCreative
Started Aug 24, 2026, 08:49 AM UTC· resolved Aug 24, 2026, 06:43 PM UTC
- investigating Aug 24, 2026, 08:49 AM UTC
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
- identified Aug 24, 2026, 10:18 AM UTC
We have located the cause of the elevated errors, and we are working on a fix.
- identified Aug 24, 2026, 11:42 AM UTC
The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
- identified Aug 24, 2026, 02:53 PM UTC
We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.
- identified Aug 24, 2026, 05:12 PM UTC
Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.
- resolved Aug 24, 2026, 06:43 PM UTC
Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.