Elements.cloud Outage History

Elements.cloud is up right now

Elements.cloud had 10 outages in the last 2 years totaling 497h 40m of downtime — averaging 0.4 incidents per month.

There were 10 Elements.cloud outages since November 7, 2024 totaling 497h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.elements.cloud

Notice September 16, 2026

Sync failures due to Salesforce outage

Detected by Pingoru
Sep 16, 2026, 11:23 AM UTC
Resolved
Sep 16, 2026, 05:12 PM UTC
Duration
5h 48m
Timeline · 2 updates
  1. monitoring Sep 16, 2026, 11:23 AM UTC

    We are currently observing numerous sync failures in Production due to an ongoing issue on Salesforce's side. Salesforce is returning HTTP 503 (service unavailable / maintenance) errors, which is causing our integrations to fail. This is a Salesforce-side outage, confirmed by widespread reports on Downdetector. Our team is actively monitoring the situation. No action is required from your side — syncs will resume automatically once Salesforce restores service. Sorry for the inconvenience. We'll post an update as soon as we have more information.

  2. resolved Sep 16, 2026, 05:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS network outage impacting Org Sync

Detected by Pingoru
Oct 20, 2025, 10:07 AM UTC
Resolved
Oct 20, 2025, 12:58 PM UTC
Duration
2h 51m
Timeline · 2 updates
  1. identified Oct 20, 2025, 10:07 AM UTC

    We are seeing elevated failures in the Organization Sync feature due to an external network outage at AWS. Other Elements services remain operational. Impact: Sync jobs may be delayed or fail. No data loss is expected; failed jobs will automatically retry once connectivity stabilizes.

  2. resolved Oct 20, 2025, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 5, 2025

False emails about Refresh Token

Detected by Pingoru
Sep 05, 2025, 09:18 AM UTC
Resolved
Sep 05, 2025, 09:42 AM UTC
Duration
23m
Timeline · 3 updates
  1. investigating Sep 05, 2025, 09:18 AM UTC

    Many of our EU customers may have received an email stating that a sync failed due to an expired token. This was caused by a system error that incorrectly triggered the notification and sent it out to most users. The issue has been fixed, and no further false emails are being sent. We apologize for the inconvenience.

  2. identified Sep 05, 2025, 09:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 05, 2025, 09:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2025

S3 Data Access Performance Issues

Detected by Pingoru
Jul 16, 2025, 04:32 PM UTC
Resolved
Jul 17, 2025, 08:08 AM UTC
Duration
15h 36m
Timeline · 3 updates
  1. identified Jul 16, 2025, 04:32 PM UTC

    We are currently investigating reports of degraded performance when accessing S3 data. Users may experience slow reads and writes, or intermittent failures when attempting to access or modify data stored in S3. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

  2. monitoring Jul 16, 2025, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2025, 08:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Diagram Editor Outage

Detected by Pingoru
Jun 12, 2025, 06:38 PM UTC
Resolved
Jun 13, 2025, 08:53 AM UTC
Duration
14h 15m
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:38 PM UTC

    Status: Investigating Started: June 12, 2025 Impact: Diagram Editor is currently unavailable We’re currently experiencing an outage in the Diagram Editor due to a broader Google Cloud / Firebase incident. This issue originates on Google’s side and affects authentication, database access, and real-time syncing features required for the editor to function. We are monitoring the situation and will provide updates as Google resolves the issue. You can follow their status here: https://downdetector.ie/

  2. investigating Jun 12, 2025, 06:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 12, 2025, 06:53 PM UTC

    Firebase Outage is over, we are monitoring the situation

  4. resolved Jun 13, 2025, 08:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 12, 2025

Synchronization failures

Detected by Pingoru
May 12, 2025, 11:36 AM UTC
Resolved
May 13, 2025, 11:58 AM UTC
Duration
1d
Timeline · 2 updates
  1. identified May 12, 2025, 11:36 AM UTC

    Synchronization failures detected in Sandbox Organisations due to Salesforce server errors

  2. resolved May 13, 2025, 11:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2025

Salesforce Hyperforce Migration Disruption Impacting Elements Sync

Detected by Pingoru
Apr 21, 2025, 02:43 PM UTC
Resolved
Apr 24, 2025, 09:45 AM UTC
Duration
2d 19h
Timeline · 2 updates
  1. identified Apr 21, 2025, 02:43 PM UTC

    Apologies for the inconvenience. Our understanding is that Salesforce are conducting upgrade and Hyperforce migration activities over the weekend. As a result, many in-progress Elements sync processes may have been disrupted. This should be a temporary issue, and you can resync manually or wait until the next automated sync. Please let us know if this does not resolve your issue. If you see a "Click to refresh ..." link, please be aware that your Salesforce account should be logged in only on the org for which you are refreshing the authentication token.

  2. resolved Apr 24, 2025, 09:45 AM UTC

    This issue has been resolved, this was caused by a DNS resolution issue out of Elements Control. Please accept our sincere apologies for the inconvenience caused.

Read the full incident report →

Notice November 15, 2024

Salesforce servers unavailable for some customers

Detected by Pingoru
Nov 15, 2024, 09:53 AM UTC
Resolved
Nov 18, 2024, 01:44 PM UTC
Duration
3d 3h
Timeline · 2 updates
  1. monitoring Nov 15, 2024, 09:53 AM UTC

    Due to Salesforce connectivity issues and multiple instances offline, some of our customers might experience sync issues. This results in sync failures. We are aware of the issue, and are in contact with Salesforce, waiting for their team to bring those orgs back online.

  2. resolved Nov 18, 2024, 01:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 7, 2024

Salesforce connectivity issues causing sync failures for some customers

Detected by Pingoru
Nov 07, 2024, 11:26 AM UTC
Resolved
Nov 07, 2024, 03:52 PM UTC
Duration
4h 26m
Timeline · 2 updates
  1. identified Nov 07, 2024, 11:26 AM UTC

    Due to Salesforce connectivity issues and multiple SF instances offline, some of our customers might experience sync issues. This results in sync failures. We are aware of the issue, and are in contact with Salesforce, waiting for their team to bring those orgs back online.

  2. resolved Nov 07, 2024, 03:52 PM UTC

    We are pleased to let you know that the sync issues have been fixed. Apologies for any inconvenience caused.

Read the full incident report →