Dutchie experienced a minor incident on July 30, 2026 affecting BioTrack, lasting 22h 44m. The incident has been resolved; the full update timeline is below.
Affected components
BioTrack
Update timeline
- monitoring Jul 30, 2026, 06:22 PM UTC
Status: Monitoring Dutchie Engineering has identified an issue that was affecting some New Mexico customers, where checkouts were failing due to errors from BioTrack NM. At this time, the issue appears to be resolved by BioTrack NM. The window of time that these errors occurred was between 2:04 PM EDT and 2:14 PM EDT. Affected components BioTrack (Degraded performance)
- resolved Jul 31, 2026, 05:06 PM UTC
Status: Resolved BioTrack NM error rates have returned to normal. Affected components BioTrack (Operational)