Dotdigital Outage History

Dotdigital had 9 outages in the last 2 years totaling 44h 0m of downtime — averaging 0.4 incidents per month.

There were 9 Dotdigital outages since November 20, 2025 totaling 44h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://dotdigitalstatus.com

Major September 3, 2026

Occasional errors with contact imports, segmentation and reporting

Detected by Pingoru: Sep 03, 2026, 07:20 PM UTC
Resolved: Sep 04, 2026, 12:59 AM UTC
Duration: 5h 39m

Timeline · 3 updates

investigating Sep 03, 2026, 07:20 PM UTC

We've discovered an issue with some contact imports, segmentation and reporting. The problem is being caused by a service outage within Google Cloud. We are continuing to monitor the situation. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.
identified Sep 03, 2026, 10:18 PM UTC

The partial service outage within Google Cloud is still impacting some contact imports, segmentation and reporting within the North American region. The issue is still being actively investigated by the third-party and we will post a further update once we have more details. Thank you for your patience.
resolved Sep 04, 2026, 12:59 AM UTC

We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. Contact imports, segmentation and reporting in the North American region are now operating normally again following the Google Cloud service outage. Sorry this happened and for the interruption it caused. We’ll share a detailed report on today’s issue here in the next few days once it’s ready.

Read the full incident report →

Minor June 15, 2026

Scheduled Email Sending Issues (Europe R1)

Detected by Pingoru: Jun 15, 2026, 11:53 AM UTC
Resolved: Jun 15, 2026, 01:00 PM UTC
Duration: 1h 7m

Timeline · 3 updates

investigating Jun 15, 2026, 11:53 AM UTC

We are investigating an issue affecting some scheduled email campaigns. Customers may experience campaigns remaining in a scheduled state longer than expected. Our team is actively investigating the issue. We will provide another update as soon as more information becomes available.
monitoring Jun 15, 2026, 12:58 PM UTC

A small number of scheduled email campaigns in Europe (R1) experienced delays and have now been successfully sent. We are continuing to monitor the platform and will provide a further update shortly.
resolved Jun 15, 2026, 01:00 PM UTC

We have monitored the situation for some time and are confident this issue is fully resolved. We apologize for the interruption this issue caused. We are preparing a detailed incident report and will attach it here in the coming days.

Read the full incident report →

Major May 16, 2026

Delayed email sends in Asia Pacific R3 & North America R2

Detected by Pingoru: May 16, 2026, 12:44 PM UTC
Resolved: May 16, 2026, 02:02 PM UTC
Duration: 1h 18m

Timeline · 4 updates

investigating May 16, 2026, 12:44 PM UTC

We've discovered an issue with email sends in our Asia Pacific R3 and North America R2 region. Email sends are currently being queued whilst we work towards a resolution. Sorry if this is affecting you, look out for more news from us shortly.
monitoring May 16, 2026, 01:33 PM UTC

"North America - Mail Sending (North America - R2)" is Operational
investigating May 16, 2026, 01:33 PM UTC

Normal service has been restored in our North America R2 region. Email delivery in Asia Pacific R3 has been partially restored.
resolved May 16, 2026, 02:02 PM UTC

Email delivery is now working as normal in all regions.

Read the full incident report →

Major March 2, 2026

Issues with Transactional Emails

Detected by Pingoru: Mar 02, 2026, 09:46 AM UTC
Resolved: Mar 02, 2026, 10:25 AM UTC
Duration: 38m

Timeline · 2 updates

investigating Mar 02, 2026, 09:46 AM UTC

We've discovered an issue with Transactional Emails, and our tech team are working flat out to fix it. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.
resolved Mar 02, 2026, 10:25 AM UTC

After investigating a possible issue with transactional emails we have concluded this was a false alarm and transactional emails are sending as expected. Sorry for any undue worry we may have caused whilst our investigation took place.

Read the full incident report →

Major February 11, 2026

Issues with commerce program enrolments

Detected by Pingoru: Feb 11, 2026, 08:00 AM UTC
Resolved: Feb 12, 2026, 07:07 AM UTC
Duration: 23h 7m

Timeline · 4 updates

investigating Feb 11, 2026, 08:00 AM UTC

We're investigating an issue with customers seeing duplicate enrolments when syncing commerce subscribers. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
identified Feb 12, 2026, 06:48 AM UTC

Our teams have isolated the issue this side, and we’re now taking care of the problem. Thanks for your patience, everyone. Normal service will resume shortly.
monitoring Feb 12, 2026, 06:52 AM UTC

All functionality is now restored. We're keeping a watchful eye on things to make sure it stays that way. We'll let you know when we’re 100% confident everything is fully back to normal.
resolved Feb 12, 2026, 07:07 AM UTC

We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of the issue. We’ll attach it here in a few days when it’s ready.

Read the full incident report →

Minor December 7, 2025

SMS Service Interruption (New Zealand Recipients

Detected by Pingoru: Dec 07, 2025, 11:19 PM UTC
Resolved: Dec 08, 2025, 07:38 AM UTC
Duration: 8h 19m

Timeline · 3 updates

investigating Dec 07, 2025, 11:19 PM UTC

We're investigating an issue that's affecting SMS delivery to New Zealand. Sorry if you're affected, but our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly
identified Dec 08, 2025, 01:03 AM UTC

We've identified an issue with a 3rd party system's connectivity in Region 3. This is impacting recipients in New Zealand. Thanks for your patience.
resolved Dec 08, 2025, 07:38 AM UTC

We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.

Read the full incident report →

Major December 5, 2025

All region outage

Detected by Pingoru: Dec 05, 2025, 08:51 AM UTC
Resolved: Dec 05, 2025, 09:26 AM UTC
Duration: 35m

Affected: Global - CPaaS APIGlobal - Image HostingGlobal - Login PageGlobal - Website

Timeline · 3 updates

investigating Dec 05, 2025, 08:51 AM UTC

We are investigating a system-wide outage. This appears to be affected by a Cloudflare outage. We'll post an update as soon as we can.
monitoring Dec 05, 2025, 09:26 AM UTC

CloudFlare have implemented a fix which we're continuing to monitor. Dotdigital services are operational again.
resolved Dec 05, 2025, 09:26 AM UTC

We’ve monitored the situation and we’re confident this issue is fully resolved. Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.

Read the full incident report →

Major December 3, 2025

Commerce Flow Service Interruption in Region 3

Detected by Pingoru: Dec 03, 2025, 02:58 PM UTC
Resolved: Dec 03, 2025, 03:50 PM UTC
Duration: 51m

Timeline · 3 updates

identified Dec 03, 2025, 02:58 PM UTC

We've identified an issue with a 3rd party system's connectivity in Region 3. This is impacting e-commerce and Commerce Flow integrations in R3 only. Sorry if you're affected, our tech team is in touch with the vendor's team and are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
monitoring Dec 03, 2025, 03:31 PM UTC

The team have just had confirmation that system connectivty is restored. We’ll continue to monitor things from here on. More news to follow soon.
resolved Dec 03, 2025, 03:50 PM UTC

Everything is back on track now. We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). Apologies about today’s mishap.

Read the full incident report →

Minor November 20, 2025

SMS Service Interruption (New Zealand Recipients)

Detected by Pingoru: Nov 20, 2025, 09:01 PM UTC
Resolved: Nov 20, 2025, 11:25 PM UTC
Duration: 2h 24m

Timeline · 3 updates

investigating Nov 20, 2025, 09:01 PM UTC

We're investigating an issue that's delaying delivery of some SMS to New Zealand. Sorry if you're affected, but our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly
monitoring Nov 20, 2025, 11:23 PM UTC

All functionality is now restored. We're keeping a watchful eye on things to make sure it stays that way.
resolved Nov 20, 2025, 11:25 PM UTC

Everything is back on track now. We'll write a detailed report for the issue we've experienced today. It'll be posted on here as soon as it's ready. Sorry about the interruption this caused today.

Read the full incident report →