Dotdigital experienced a major incident on March 2, 2026, lasting 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 02, 2026, 09:46 AM UTC
We've discovered an issue with Transactional Emails, and our tech team are working flat out to fix it. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.
- resolved Mar 02, 2026, 10:25 AM UTC
After investigating a possible issue with transactional emails we have concluded this was a false alarm and transactional emails are sending as expected. Sorry for any undue worry we may have caused whilst our investigation took place.