Dotdigital Outage History
Dotdigital is up right nowPingoru has recorded 9 incidents for Dotdigital: 9 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Major September 3, 2026 Occasional errors with contact imports, segmentation and reporting 5h 39m
Started Sep 03, 2026, 07:20 PM UTC· resolved Sep 04, 2026, 12:59 AM UTC
- investigating Sep 03, 2026, 07:20 PM UTC
We've discovered an issue with some contact imports, segmentation and reporting. The problem is being caused by a service outage within Google Cloud. We are continuing to monitor the situation. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.
- identified Sep 03, 2026, 10:18 PM UTC
The partial service outage within Google Cloud is still impacting some contact imports, segmentation and reporting within the North American region. The issue is still being actively investigated by the third-party and we will post a further update once we have more details. Thank you for your patience.
- resolved Sep 04, 2026, 12:59 AM UTC
We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. Contact imports, segmentation and reporting in the North American region are now operating normally again following the Google Cloud service outage. Sorry this happened and for the interruption it caused. We’ll share a detailed report on today’s issue here in the next few days once it’s ready.
Minor June 15, 2026 Scheduled Email Sending Issues (Europe R1) 1h 7m
Started Jun 15, 2026, 11:53 AM UTC· resolved Jun 15, 2026, 01:00 PM UTC
- investigating Jun 15, 2026, 11:53 AM UTC
We are investigating an issue affecting some scheduled email campaigns. Customers may experience campaigns remaining in a scheduled state longer than expected. Our team is actively investigating the issue. We will provide another update as soon as more information becomes available.
- monitoring Jun 15, 2026, 12:58 PM UTC
A small number of scheduled email campaigns in Europe (R1) experienced delays and have now been successfully sent. We are continuing to monitor the platform and will provide a further update shortly.
- resolved Jun 15, 2026, 01:00 PM UTC
We have monitored the situation for some time and are confident this issue is fully resolved. We apologize for the interruption this issue caused. We are preparing a detailed incident report and will attach it here in the coming days.
Major May 16, 2026 Delayed email sends in Asia Pacific R3 & North America R2 1h 18m
Started May 16, 2026, 12:44 PM UTC· resolved May 16, 2026, 02:02 PM UTC
- investigating May 16, 2026, 12:44 PM UTC
We've discovered an issue with email sends in our Asia Pacific R3 and North America R2 region. Email sends are currently being queued whilst we work towards a resolution. Sorry if this is affecting you, look out for more news from us shortly.
- monitoring May 16, 2026, 01:33 PM UTC
"North America - Mail Sending (North America - R2)" is Operational
- investigating May 16, 2026, 01:33 PM UTC
Normal service has been restored in our North America R2 region. Email delivery in Asia Pacific R3 has been partially restored.
- resolved May 16, 2026, 02:02 PM UTC
Email delivery is now working as normal in all regions.
Major March 2, 2026 Issues with Transactional Emails 38m
Started Mar 02, 2026, 09:46 AM UTC· resolved Mar 02, 2026, 10:25 AM UTC
- investigating Mar 02, 2026, 09:46 AM UTC
We've discovered an issue with Transactional Emails, and our tech team are working flat out to fix it. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.
- resolved Mar 02, 2026, 10:25 AM UTC
After investigating a possible issue with transactional emails we have concluded this was a false alarm and transactional emails are sending as expected. Sorry for any undue worry we may have caused whilst our investigation took place.
Major February 11, 2026 Issues with commerce program enrolments 23h 7m
Started Feb 11, 2026, 08:00 AM UTC· resolved Feb 12, 2026, 07:07 AM UTC
- investigating Feb 11, 2026, 08:00 AM UTC
We're investigating an issue with customers seeing duplicate enrolments when syncing commerce subscribers. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
- identified Feb 12, 2026, 06:48 AM UTC
Our teams have isolated the issue this side, and we’re now taking care of the problem. Thanks for your patience, everyone. Normal service will resume shortly.
- monitoring Feb 12, 2026, 06:52 AM UTC
All functionality is now restored. We're keeping a watchful eye on things to make sure it stays that way. We'll let you know when we’re 100% confident everything is fully back to normal.
- resolved Feb 12, 2026, 07:07 AM UTC
We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of the issue. We’ll attach it here in a few days when it’s ready.
Minor December 7, 2025 SMS Service Interruption (New Zealand Recipients 8h 19m
Started Dec 07, 2025, 11:19 PM UTC· resolved Dec 08, 2025, 07:38 AM UTC
- investigating Dec 07, 2025, 11:19 PM UTC
We're investigating an issue that's affecting SMS delivery to New Zealand. Sorry if you're affected, but our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly
- identified Dec 08, 2025, 01:03 AM UTC
We've identified an issue with a 3rd party system's connectivity in Region 3. This is impacting recipients in New Zealand. Thanks for your patience.
- resolved Dec 08, 2025, 07:38 AM UTC
We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.
Major December 5, 2025 All region outage 35m Global - CPaaS API, Global - Image Hosting, Global - Login Page, Global - Website
Started Dec 05, 2025, 08:51 AM UTC· resolved Dec 05, 2025, 09:26 AM UTC
- investigating Dec 05, 2025, 08:51 AM UTC
We are investigating a system-wide outage. This appears to be affected by a Cloudflare outage. We'll post an update as soon as we can.
- monitoring Dec 05, 2025, 09:26 AM UTC
CloudFlare have implemented a fix which we're continuing to monitor. Dotdigital services are operational again.
- resolved Dec 05, 2025, 09:26 AM UTC
We’ve monitored the situation and we’re confident this issue is fully resolved. Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.
Major December 3, 2025 Commerce Flow Service Interruption in Region 3 51m
Started Dec 03, 2025, 02:58 PM UTC· resolved Dec 03, 2025, 03:50 PM UTC
- identified Dec 03, 2025, 02:58 PM UTC
We've identified an issue with a 3rd party system's connectivity in Region 3. This is impacting e-commerce and Commerce Flow integrations in R3 only. Sorry if you're affected, our tech team is in touch with the vendor's team and are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
- monitoring Dec 03, 2025, 03:31 PM UTC
The team have just had confirmation that system connectivty is restored. We’ll continue to monitor things from here on. More news to follow soon.
- resolved Dec 03, 2025, 03:50 PM UTC
Everything is back on track now. We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). Apologies about today’s mishap.
Minor November 20, 2025 SMS Service Interruption (New Zealand Recipients) 2h 24m
Started Nov 20, 2025, 09:01 PM UTC· resolved Nov 20, 2025, 11:25 PM UTC
- investigating Nov 20, 2025, 09:01 PM UTC
We're investigating an issue that's delaying delivery of some SMS to New Zealand. Sorry if you're affected, but our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly
- monitoring Nov 20, 2025, 11:23 PM UTC
All functionality is now restored. We're keeping a watchful eye on things to make sure it stays that way.
- resolved Nov 20, 2025, 11:25 PM UTC
Everything is back on track now. We'll write a detailed report for the issue we've experienced today. It'll be posted on here as soon as it's ready. Sorry about the interruption this caused today.