Change Healthcare Outage History
Change Healthcare is up right nowPingoru has recorded 65 incidents for Change Healthcare: 56 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 18 of 720 (2%) |
| May 2026 | 4 | 8 of 744 (1%) |
| June 2026 | 4 | 4 of 720 (1%) |
| July 2026 | 2 | 4 of 744 (0%) |
| August 2026 | 3 | 336 of 744 (45%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 593 (0%) |
Incidents, newest first
Major November 18, 2025 Resolved Notice: Multiple Products Impacted - Service Outage 2h 26m MedRx
Started Nov 18, 2025, 12:34 PM UTC· resolved Nov 18, 2025, 03:01 PM UTC
- investigating Nov 18, 2025, 12:34 PM UTC
We are aware of a service disruption affecting multiple Optum products. Our vendor, Cloudflare, is currently experiencing a partial outage and is actively investigating the issue. We are monitoring the situation closely and will share updates as soon as they become available.
- investigating Nov 18, 2025, 01:56 PM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 02:18 PM UTC
Cloudflare has identified a resolution, and engineers are preparing to deploy the fix. Deployment is expected to begin at approximately 9:15 AM ET. We will share additional information and updates once the deployment is underway.
- identified Nov 18, 2025, 02:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 02:47 PM UTC
Cloudflare has moved all UHG accounts from the new version of its frontline proxy back to the previous version to restore service. Our teams are actively monitoring and verifying that all products across the organization are fully restored. We will provide a resolution update within approximately one hour, assuming the issue does not reoccur.
- monitoring Nov 18, 2025, 02:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 03:01 PM UTC
No additional impacts have been identified by Cloudflare or Optum. All Optum products are fully available, and the issue caused by Cloudflare has been resolved.
Major November 10, 2025 Resolved : Eligibility Issues for Commercial and Medicaid MedRx RESOLVED 41m MedRx
Started Nov 10, 2025, 06:40 PM UTC· resolved Nov 10, 2025, 07:22 PM UTC
- investigating Nov 10, 2025, 06:40 PM UTC
Optum Insight has identified an issue causing timeouts for eligibility checks on claims billed to Commercial and Medicaid MedRx plans. We are investigating the issue and will provide an update as soon as possible.
- resolved Nov 10, 2025, 07:22 PM UTC
Optum Insight has identified the cause of the eligibility issue, and has implemented a resolution. Eligibility checks and responses are now transacting normally.
Minor October 31, 2025 Resolved Notice: EXPLORE DX REPORTING SERVICE (CHC) - AbsoluteAR data is not current in Explore EDW. The remediation is taking way too long. 21h 30m Absolute AR
Started Oct 31, 2025, 03:48 PM UTC· resolved Nov 01, 2025, 01:19 PM UTC
- investigating Oct 31, 2025, 03:48 PM UTC
There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience. INC/CSA/Ref # INC46323896
- investigating Oct 31, 2025, 04:47 PM UTC
There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience.
- investigating Oct 31, 2025, 05:48 PM UTC
There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible and will have another update after 3:30pm CST. We apologize for any inconvenience.
- identified Oct 31, 2025, 08:19 PM UTC
There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible and remediation continues. We apologize for any inconvenience.
- identified Oct 31, 2025, 09:03 PM UTC
There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality; remediation will carry into Saturday. We will send another update midday Saturday. We apologize for any inconvenience.
- monitoring Nov 01, 2025, 11:49 AM UTC
There is currently a delay in delivering the latest Absolute AR data, which is also impacting dashboards within the Absolute application. Our team is actively working to restore functionality, and remediation efforts are expected to continue into Saturday. We will provide an update by midday Saturday. We apologize for any inconvenience caused.
- resolved Nov 01, 2025, 01:19 PM UTC
The delay in delivering the latest Absolute AR data has been resolved.
Minor October 31, 2025 Resolved Notice: MEDRX AZURE (CHC) - Pharmacies are reporting that MedRx claims are timing out, preventing patients from picking up their medications 40m MedRx
Started Oct 31, 2025, 02:25 PM UTC· resolved Oct 31, 2025, 03:05 PM UTC
- investigating Oct 31, 2025, 02:25 PM UTC
This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue causing MedRx claims to time out. We are currently investigating the issue and will provide an update as soon as possible INC/CSA/Ref # INC46323822
- resolved Oct 31, 2025, 03:05 PM UTC
This notification is intended for MedRx Customers. The issue causing timeouts has been resolved, and claims are processing normally. We will continue to monitor to ensure there is no further impact. INC/CSA/Ref # INC46323822
Major October 29, 2025 Resolved - Multiple Products Being Impacted 9h 16m Absolute AR, MedRx, Pharmacy Data Solutions, Contract Manager and 8 more
Started Oct 29, 2025, 04:36 PM UTC· resolved Oct 30, 2025, 01:52 AM UTC
- investigating Oct 29, 2025, 04:36 PM UTC
We’re currently experiencing performance issues affecting several Optum applications. Our technical teams are actively working to resolve the problem. We’ll share updates as soon as more information is available.
- investigating Oct 29, 2025, 05:00 PM UTC
A major cloud service provider is experiencing a DNS-related outage that is disrupting access to its management portal and multiple services. The issue began around 12 PM Eastern Time and is currently impacting all Optum applications. The provider is working to resolve the problem, and we will share updates as soon as additional information becomes available.
- investigating Oct 29, 2025, 05:51 PM UTC
The cloud service provider is rolling back recent changes and restoring services to their last known good state. Many Optum applications remain impacted. We will share further updates as soon as more information becomes available.
- identified Oct 29, 2025, 07:23 PM UTC
We are aware of a widespread outage involving Microsoft Azure. Our teams are currently working closely to monitor the situation with Microsoft to minimize any impact to our environment. We appreciate your patience as we work to resolve this issue as quickly as possible
- monitoring Oct 29, 2025, 09:18 PM UTC
Our teams continue to work closely to monitor the situation with Microsoft. We are now starting to see phased restoration on many of our impacted applications. We appreciate your patience as we work to fully validate restoration of all services and will send more information as it becomes available.
- resolved Oct 30, 2025, 01:52 AM UTC
We believe the outage impacting Microsoft Azure services has now been resolved and our Optum applications are fully restored. Throughout the day, our teams worked diligently in close coordination with Microsoft to monitor and address the situation as it evolved. As of now, all previously impacted services appear to be operating normally, though our teams are monitoring them vigilantly. If you experience any lingering issues, please contact our support team for assistance.
Major October 24, 2025 Resolved Notice: CLINICAL EXCHANGE - Customer reporting that they were getting a service unavailable 29m
Started Oct 24, 2025, 08:59 PM UTC· resolved Oct 24, 2025, 09:28 PM UTC
- investigating Oct 24, 2025, 08:59 PM UTC
We are aware of intermittent reports of users unable to access the Clinical Exchange portal. INC/CSA/Ref # INC46190677
- identified Oct 24, 2025, 09:18 PM UTC
Intermittent access issues are resolved as of 3:45 PM CT. We will continue to monitor the system INC/CSA/Ref # INC46190677
- resolved Oct 24, 2025, 09:28 PM UTC
Intermittent access issues are resolved as of 3:45 PM CT. INC/CSA/Ref # INC46190677
Minor October 22, 2025 Optum Rx Timeouts 7d 17h Pharmacy Network Solutions
Started Oct 22, 2025, 10:00 PM UTC· resolved Oct 30, 2025, 03:54 PM UTC
- investigating Oct 22, 2025, 10:00 PM UTC
The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted. Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.
- resolved Oct 30, 2025, 03:54 PM UTC
This incident has been resolved.
Minor October 20, 2025 Resolved Incident: Intermittent Performance Issues 5h 7m Absolute AR, MedRx, Pharmacy Data Solutions, Contract Manager and 8 more
Started Oct 20, 2025, 05:58 PM UTC· resolved Oct 20, 2025, 11:06 PM UTC
- investigating Oct 20, 2025, 05:58 PM UTC
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features. Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.
- investigating Oct 20, 2025, 09:30 PM UTC
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features. Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.
- resolved Oct 20, 2025, 11:06 PM UTC
Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.
Major October 20, 2025 Resolved Notice: MEDICAL NETWORK REALTIME - Issues with Optum systems due to an AWS service interruption 3h 59m
Started Oct 20, 2025, 05:21 PM UTC· resolved Oct 20, 2025, 09:21 PM UTC
- investigating Oct 20, 2025, 05:21 PM UTC
We are currently experiencing intermittent performance issues with Optum systems due to an AWS service interruption. As a result, Connect Center, Enrollment Central, Real-time clearinghouse transaction processing, and call center phones are experiencing sporadic connectivity and performance INC/CSA/Ref# INC46073520
- identified Oct 20, 2025, 06:25 PM UTC
Team is still investigating the issue and will update you as soon as their are any changes. INC/CSA/Ref# INC46073520
- identified Oct 20, 2025, 07:28 PM UTC
Team is still waiting on resolution from AWS. An update will be shared within the next hour. INC/CSA/Ref# INC46073520
- monitoring Oct 20, 2025, 08:43 PM UTC
Most AWS services and internal systems have shown substantial recovery, with numerous previously impacted servers now operating normally following manual interventions and configuration adjustments. AWS continues to issue updates, and the support teams remain vigilant, actively monitoring for any residual or emerging issues as recovery efforts progress.
- resolved Oct 20, 2025, 09:21 PM UTC
At this time we believe all services have been restored. Both the Optum and AWS teams are continuing to monitor for any residual issues, but as of 4:20 pm CDT we are seeing typical performance and success rates. INC/CSA/Ref# INC46073520
Major October 20, 2025 Resolved: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues due to a major internet outage at a telephony provider 5h MedRx
Started Oct 20, 2025, 03:32 PM UTC· resolved Oct 20, 2025, 08:32 PM UTC
- investigating Oct 20, 2025, 03:32 PM UTC
[10/20/2025] 11:30 AM EST Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes. INC46079060
- identified Oct 20, 2025, 05:26 PM UTC
Team is still investigating the issue and and will update you as soon as their are any changes.
- monitoring Oct 20, 2025, 06:52 PM UTC
The team is actively investigating the issue and working toward a resolution. An update will be shared within the next hour.
- monitoring Oct 20, 2025, 08:11 PM UTC
The team is currently conducting a thorough investigation into the issue and is actively working toward a resolution. A status update will be communicated within the next hour.
- resolved Oct 20, 2025, 08:32 PM UTC
Calls are currently connecting successfully without any issues. We will continue to monitor the situation closely.
Major October 20, 2025 Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions. 2h 29m
Started Oct 20, 2025, 01:08 PM UTC· resolved Oct 20, 2025, 03:37 PM UTC
- investigating Oct 20, 2025, 01:08 PM UTC
[10/20/2025] 09:07 AM ET We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue. INC46075665
- investigating Oct 20, 2025, 02:01 PM UTC
The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available.
- identified Oct 20, 2025, 02:02 PM UTC
The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available
- monitoring Oct 20, 2025, 03:09 PM UTC
We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.
- resolved Oct 20, 2025, 03:37 PM UTC
We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.
Major October 16, 2025 Resolved : MEDRX EDI CHC : Unable to process and deliver Electronic remits/Batch files. 20h 56m MedRx
Started Oct 16, 2025, 04:14 PM UTC· resolved Oct 17, 2025, 01:11 PM UTC
No vendor updates were posted for this incident.
Minor September 18, 2025 Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma 33d 2h Pharmacy Data Solutions, Pharmacy Network Solutions, Pharmacy Software Solutions
Started Sep 18, 2025, 12:58 PM UTC· resolved Oct 21, 2025, 03:10 PM UTC
- investigating Sep 18, 2025, 12:58 PM UTC
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages. Optum Insight is troubleshooting this issue and will update once resolved.
- monitoring Sep 18, 2025, 07:13 PM UTC
Update: The issue is considered resolved but Optum Insight will continue to monitor. Original message posted Sept. 18, 2025 Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
- resolved Oct 21, 2025, 03:10 PM UTC
This incident has been resolved.
Minor September 17, 2025 Optum Insight MedRX Invoice Errors 33d 22h MedRx, Pharmacy Network Solutions
Started Sep 17, 2025, 04:53 PM UTC· resolved Oct 21, 2025, 03:09 PM UTC
- identified Sep 17, 2025, 04:53 PM UTC
This message is intended for Pharmacy Network MedRX customers. Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
- resolved Oct 21, 2025, 03:09 PM UTC
This incident has been resolved.