ByWater Solutions Outage History
ByWater Solutions is up right nowPingoru has recorded 89 incidents for ByWater Solutions: 20 in the last 12 months and 10 in the last 90 days.
Incidents, newest first
Minor July 21, 2025 Koha Slowness – Hosted Services - US
Started Jul 21, 2025, 05:55 PM UTC· resolved Jul 21, 2025, 05:55 PM UTC
- resolved Jul 21, 2025, 05:55 PM UTC
We have noticed some latency towards our data center, impacting a small number of our partners. We are working on this with our providers and will resolve this issue soon. The latency may cause some Koha windows to load slowly.
Minor June 20, 2025 Service interruptions in Koha and Request Tracker 3h 38m
Started Jun 20, 2025, 05:03 PM UTC· resolved Jun 20, 2025, 08:41 PM UTC
- investigating Jun 20, 2025, 05:03 PM UTC
Our operations team is investigating an issue affecting a subset of our hosted Koha partners, causing timeout errors and SSL handshake errors. It is also affecting our ticketing site. We will provide another update within one hour.
- investigating Jun 20, 2025, 06:11 PM UTC
Our upstream providers' engineers are looking into what's causing the packet loss that is causing interruptions in Koha and Request Tracker.
- resolved Jun 20, 2025, 08:41 PM UTC
We have worked to resolve this issue with our upstream provider and will monitor for future problems of this type so we can respond promptly.
Minor June 17, 2025 Service interruptions 2h 57m
Started Jun 17, 2025, 08:16 PM UTC· resolved Jun 17, 2025, 11:13 PM UTC
- investigating Jun 17, 2025, 08:16 PM UTC
Our operations team is investigating an issue affecting a subset of our hosted Koha partners, causing timeout errors. We will provide another update within one hour.
- resolved Jun 17, 2025, 11:13 PM UTC
This afternoon’s interruptions were caused by an outage at our upstream provider, which has been corrected. Please let us know if you continue to experience interruptions.
Minor May 19, 2025 Aspen to Koha Sign In "Unable to Load Authentication Token" – Hosted Services - Google
Started May 19, 2025, 05:50 PM UTC· resolved May 19, 2025, 05:50 PM UTC
- resolved May 19, 2025, 05:50 PM UTC
There are random occurrences when a user attempts to sign into Aspen connected to Koha and is presented with a sign-in error " Unable to Load Authentication Token." We believe this is caused by a surge of traffic from bots creating a bottleneck in the network. Our solution to fix this involves moving servers behind a system proxy and Cloudflare. We are reaching out to partners to begin this migration process. Please see our FAQ page here: https://help.bywatersolutions.com/portal/en/kb/articles/cloudflare-faq
Minor May 9, 2025 Libki Logins / Usage 7d 3h Libki
Started May 09, 2025, 01:54 PM UTC· resolved May 16, 2025, 05:26 PM UTC
- investigating May 09, 2025, 01:54 PM UTC
Some users are experiencing issues with Libki. We are actively working on the issue and will post when it's resolved. Issues include not connecting to the server or accepting PINs.
- resolved May 16, 2025, 05:26 PM UTC
This issue has been resolved.
Minor April 30, 2025 Partial outage affecting Koha and Koha/Aspen partners – Hosted Services - US
Started Apr 30, 2025, 05:15 PM UTC· resolved Apr 30, 2025, 05:15 PM UTC
- resolved Apr 30, 2025, 05:15 PM UTC
We are working with our upstream provider to address issues affecting our partners' access to Koha. Aspen partners using the Koha ILS may also experience login issues.
Minor April 24, 2025 bywatersolutions.com website intrruptions 33m ByWater Website
Started Apr 24, 2025, 06:33 PM UTC· resolved Apr 24, 2025, 07:07 PM UTC
- investigating Apr 24, 2025, 06:33 PM UTC
The operations team has identified an interruption to our public website bywatersolutions.com. We are working with our upstream providers to identify the issue and restore connectivity. This does not impact any partner sites, only the ByWater Solutions website.
- resolved Apr 24, 2025, 07:07 PM UTC
This interruption has been corrected and the ByWater Solutions website is available.
Minor April 24, 2025 Aspen login problems 6d 2h Hosted Services - Google
Started Apr 24, 2025, 03:11 PM UTC· resolved Apr 30, 2025, 05:16 PM UTC
- investigating Apr 24, 2025, 03:11 PM UTC
Our operations team is investigating an issue concerning patrons' ability to log into Aspen Discovery. We will have an update in one hour.
- monitoring Apr 24, 2025, 04:03 PM UTC
The operations team found that there was an issue with a proxy server that affected a subset of BWS hosted partners. We have resolved the issue which was interrupting those partners, and will continue to monitor the situation.
Minor March 25, 2025 Isolated Issue - Elastic Search Not Providing Results – Search
Started Mar 25, 2025, 08:07 PM UTC· resolved Mar 25, 2025, 08:07 PM UTC
- resolved Mar 25, 2025, 08:07 PM UTC
Some partners may experience search results that aren't populating due to a higher load of traffic hitting the servers. We are working on resolving this as quickly as possible.
Minor March 14, 2025 Bot Traffic Across US Today – Hosted Services - US
Started Mar 14, 2025, 06:23 PM UTC· resolved Mar 14, 2025, 06:23 PM UTC
- resolved Mar 14, 2025, 06:23 PM UTC
We are actively monitoring the increasing bot activity targeting websites and have been continuously updating our user-agent block list while restricting traffic from known bot-hosting IPs associated with attacks and data scraping. However, due to the growing volume of bot traffic, you may experience occasional slowdowns as we swiftly identify and block these connections. To enhance protection and improve user experience, we are rolling out a new Cloudflare-based solution for our partners. This toolset will automatically prevent such attacks, ensuring a smoother and more secure browsing experience for all users.
Minor March 3, 2025 Searching errors in Help Center 19h 22m Help Center
Started Mar 03, 2025, 07:41 PM UTC· resolved Mar 04, 2025, 03:03 PM UTC
- investigating Mar 03, 2025, 07:41 PM UTC
Our operations team has identified an issue with searching within the Aspen Help Center. We will update with more information as it becomes available. In the meantime, the rest of the Help Center is available for your use.
- resolved Mar 04, 2025, 03:03 PM UTC
The operations team has corrected the issue with searching within the Aspen Help Center. If you have any continued trouble, please open a ticket with us.
Minor March 3, 2025 RT interruptions – Ticketing System
Started Mar 03, 2025, 04:45 PM UTC· resolved Mar 03, 2025, 04:45 PM UTC
- resolved Mar 03, 2025, 04:45 PM UTC
The interruption to the ticketing system has been corrected, please let us know if you have any continuing trouble accessing the ticketing system.
Minor March 3, 2025 Service interruption for hosted Koha sites – Hosted Services - US
Started Mar 03, 2025, 04:41 PM UTC· resolved Mar 03, 2025, 04:41 PM UTC
- resolved Mar 03, 2025, 04:41 PM UTC
We believe the cause of this outage has been identified and corrected. Please contact us if you are still experiencing issues with accessing your Koha.
Minor February 5, 2025 Some Aspen sites experiencing issues 4h 3m
Started Feb 05, 2025, 03:10 PM UTC· resolved Feb 05, 2025, 07:13 PM UTC
- investigating Feb 05, 2025, 03:10 PM UTC
A small subset of Aspen instances are experiencing slowness/interruptions. Our Systems team is investigating the issue.
- resolved Feb 05, 2025, 07:13 PM UTC
We've identified the cause of the problem and deployed a fix.
Minor February 3, 2025 LiDA App Unresponsive or Slow 1h 2m LiDA
Started Feb 03, 2025, 07:02 PM UTC· resolved Feb 03, 2025, 08:04 PM UTC
- investigating Feb 03, 2025, 07:02 PM UTC
We are aware of the issue that is impacting LiDA -- making the app slow or unresponsive. We are actively working to resolve the issue.
- resolved Feb 03, 2025, 08:04 PM UTC
The issue has been resolved.
Minor January 27, 2025 LiDA App Unaccessible – LiDA
Started Jan 27, 2025, 02:38 PM UTC· resolved Jan 27, 2025, 02:38 PM UTC
- resolved Jan 27, 2025, 02:38 PM UTC
We are working on restoring LiDA connections
Minor November 14, 2024 Aspen Slowness – Hosted Services - Google
Started Nov 14, 2024, 06:30 PM UTC· resolved Nov 14, 2024, 06:30 PM UTC
- resolved Nov 14, 2024, 06:30 PM UTC
We have identified a code issue that is causing some libraries to have slow loading times and/or indexing not to complete correctly. We are working to get the patch pushed through as quickly as possible
Minor October 29, 2024 Comprise Hosted Server Outages –
Started Oct 29, 2024, 08:04 PM UTC· resolved Oct 29, 2024, 08:04 PM UTC
- resolved Oct 29, 2024, 08:04 PM UTC
Comprise Hosted Server Outages Comprise / Rackspace Hosted Server Outage: We have been made aware of a server/network outage at our hosted data center facility (Rackspace) and they are actively working on the issue. We will continue to monitor and share any updates/additional information we get. Affected Hosted Services · SmartPAY E-Commerce · Smart Money Manager* · Smart Terminals · SmartALEC Wireless Printing · SAM Time & Print Management* *Only applies for fully hosted implementations and features that rely on our hosted services (such as credit card transactions) Action Needed: At this time, it is recommended that libraries place the related services as “out of order” until further notice from Comprise in order to ease any end user frustrations. Thank you for your valued trust and confidence in us providing you with the best experiences possible. *If you have received this message in error, please reply back with “Opt-Out” and we will remove you from future mailings. Questions? Please contact Customer Support: 800-531-0132 [email protected]