Bright Outage History

Bright is up right now

Pingoru has recorded 22 incidents for Bright: 22 in the last 12 months and 12 in the last 90 days.

Source: status.brightsg.com

22incidents recorded
22last 12 months
12last 90 days
20 hourstypical duration

Incidents, newest first

Minor October 29, 2026 Inform Direct: Companies House Functionality Degraded 1h section-138673 (Inform Direct)

Started Oct 29, 2026, 02:59 PM UTC· resolved Oct 29, 2026, 04:00 PM UTC

  1. investigating Oct 29, 2026, 02:59 PM UTC

    Companies House is currently experiencing an interruption to its services. Therefore, any action in Inform Direct that relies on retrieving information from or submitting to Companies House will be adversely affected.

  2. resolved Oct 29, 2026, 04:00 PM UTC

    Upstream Companies House issue have now been resolved - we continue to monitor.

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Major October 21, 2026 Bright Systems Unavailable 14h 50m section-138673 (BrightPropose), section-138673 (BrightManager), section-138673 (BrightCoSec), section-138673 (MyWorkpapers) and 2 more

Started Oct 21, 2026, 02:25 PM UTC· resolved Oct 22, 2026, 05:16 AM UTC

  1. investigating Oct 21, 2026, 02:25 PM UTC

    We are experiencing issues. The team is investigating and we will provide updates as soon as we have them.

  2. resolved Oct 22, 2026, 05:16 AM UTC

    Resolved: All services are now back up and available following global security advisories.

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Minor October 21, 2026 Hub, Authentication and Payslip issues 21m section-138673 (BrightID), section-138673 (BrightHub), section-138673 (BrightID)

Started Oct 21, 2026, 10:43 AM UTC· resolved Oct 21, 2026, 11:04 AM UTC

  1. investigating Oct 21, 2026, 10:43 AM UTC

    We have received alerts from the Hub, Authentication and Payslip services. The team is currently investigating

  2. resolved Oct 21, 2026, 11:04 AM UTC

    The team have concluded their investigation and the services are operating normally.

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Major October 2, 2026 BrightManager unavailable 22m section-138673 (BrightManager), section-138673 (BrightManager)

Started Oct 02, 2026, 08:35 AM UTC· resolved Oct 02, 2026, 08:57 AM UTC

  1. investigating Oct 02, 2026, 08:35 AM UTC

    We're aware of an issue impacting BrightManager and are actively releasing a fix.

  2. resolved Oct 02, 2026, 08:57 AM UTC

    We have addressed the issue impacting BrightManager and are continuing to monitor

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Minor October 2, 2026 Isssues making submissions to Nest 31m section-138673 (BrightPay), section-138673 (BrightPay)

Started Oct 02, 2026, 07:43 AM UTC· resolved Oct 02, 2026, 08:14 AM UTC

  1. investigating Oct 02, 2026, 07:43 AM UTC

    There are currently issues with making submissions to Nest. The team have identified the source of the problem and are working to resolve it.

  2. resolved Oct 02, 2026, 08:14 AM UTC

    The team have addressed the source of the problem and are monitoring the fix.

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Minor September 14, 2026 Bright Manager currently experiencing issues – section-138673 (BrightManager), section-138673 (BrightManager)

Started Sep 14, 2026, 03:50 PM UTC· resolved Sep 14, 2026, 03:50 PM UTC

  1. resolved Sep 14, 2026, 03:50 PM UTC

    Some users may be experiencing degraded performance or intermittent outages.

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Major September 9, 2026 BrightBooks emails unavailable 1d 13h section-138673 (BrightBooks)

Started Sep 09, 2026, 07:19 PM UTC· resolved Sep 11, 2026, 08:48 AM UTC

  1. investigating Sep 09, 2026, 07:19 PM UTC

    Users are receiving errors when attempting to send emails using BrightBooks. The team expect to address the issue tomorrow morning.

  2. resolved Sep 11, 2026, 08:48 AM UTC

    We have re-enabled email sending. The team are still looking at the issue and we are monitoring closely.

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Minor September 4, 2026 Multifactor Authentication emails not being received 3h 43m section-138673 (BrightID), section-138673 (BrightID)

Started Sep 04, 2026, 09:10 AM UTC· resolved Sep 04, 2026, 12:53 PM UTC

  1. investigating Sep 04, 2026, 09:10 AM UTC

    Some customers are reporting multi factor authentication emails are not being received. The team are investigating,

  2. resolved Sep 04, 2026, 12:53 PM UTC

    We have resolved the issue preventing emails being sent. The team are continuing to monitor and will make further adjustments if necessry.

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Minor August 27, 2026 Issues with ERR submissions to ROS 20h 14m section-138673 (BrightExpenses)

Started Aug 27, 2026, 02:18 PM UTC· resolved Aug 28, 2026, 10:32 AM UTC

  1. investigating Aug 27, 2026, 02:18 PM UTC

    Some users are experiencing difficulty with ERR submissions to ROS. The team are investigating

  2. resolved Aug 28, 2026, 10:32 AM UTC

    All queued submissions have been posted to ROS.

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Major August 25, 2026 BrightPay slow down and errors 46m section-138673 (BrightPay), section-138673 (BrightPay)

Started Aug 25, 2026, 09:14 AM UTC· resolved Aug 25, 2026, 10:00 AM UTC

  1. investigating Aug 25, 2026, 09:14 AM UTC

    BriughtPay is currently experiencing slow performance and an increase in errors. The team are investigating.

  2. resolved Aug 25, 2026, 10:00 AM UTC

    The issue was resolved. Our engineers have prepared a further fix to ensure the problem does not reoccur.

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Minor August 20, 2026 Emails to Microsoft accounts 5d 7h section-138673 (BrightManager), section-138673 (BrightManager)

Started Aug 20, 2026, 01:19 PM UTC· resolved Aug 25, 2026, 08:23 PM UTC

  1. investigating Aug 20, 2026, 01:19 PM UTC

    Outbound emails for document signing and letters of engagement addressed to recipients with Microsoft hosted email accounts like hotmail.com, outlook.com and live.com are being rejected by Microsoft. Other providers are not experiencing issues. The team are investigating.

  2. resolved Aug 25, 2026, 08:23 PM UTC

    We have applied a mitigation to allow emails to reach Microsoft email addresses such as live.com, hotmail.com and outlook.com

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Minor August 18, 2026 Document upload and download – section-138673 (BrightManager), section-138673 (BrightManager)

Started Aug 18, 2026, 11:13 AM UTC· resolved Aug 18, 2026, 11:13 AM UTC

  1. resolved Aug 18, 2026, 11:13 AM UTC

    We identified an issue affecting document uploads and downloads in BrightManager. A fix has been deployed and we're continuing to monitor. We apologise for the disruption caused

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Minor July 29, 2026 Login issues 1h 35m section-138673 (BrightID), section-138673 (BrightID)

Started Jul 29, 2026, 10:43 AM UTC· resolved Jul 29, 2026, 12:18 PM UTC

  1. investigating Jul 29, 2026, 10:43 AM UTC

    Login is currently experiencing issues. The team are investigating and are working on a fix.

  2. resolved Jul 29, 2026, 12:18 PM UTC

    The root cause has been identified and a fix applied. Login issues have now been resolved. MFA is temporarily disabled on BrightWorkPapers.

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Major July 28, 2026 BrightPay - Degraded 19h 49m section-138673 (BrightPay), section-138673 (BrightPay)

Started Jul 28, 2026, 12:17 PM UTC· resolved Jul 29, 2026, 08:06 AM UTC

  1. investigating Jul 28, 2026, 12:17 PM UTC

    BrightPay email functionality is currently unavailable in the UK. Our Engineering Team are investigating.

  2. resolved Jul 29, 2026, 08:06 AM UTC

    BrightPay UK mail delivery has resumed as normal. Apologies for the delay.

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Minor July 27, 2026 Slowness 1h 28m section-138673 (BrightManager), section-138673 (BrightManager)

Started Jul 27, 2026, 08:18 AM UTC· resolved Jul 27, 2026, 09:46 AM UTC

  1. investigating Jul 27, 2026, 08:18 AM UTC

    We are aware of reports of slowness and are investigating.

  2. resolved Jul 27, 2026, 09:46 AM UTC

    The underlying issue has been resolved. Our team will continue to monitor for further recurrence.

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Major July 25, 2026 White label portals unavailable – section-138673 (BrightManager), section-138673 (BrightManager)

Started Jul 25, 2026, 01:39 AM UTC· resolved Jul 25, 2026, 01:39 AM UTC

  1. resolved Jul 25, 2026, 01:39 AM UTC

    Service has been resumed.

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Major July 17, 2026 BrightManager outage 15m section-138673 (BrightManager), section-138673 (BrightManager)

Started Jul 17, 2026, 08:24 AM UTC· resolved Jul 17, 2026, 08:39 AM UTC

  1. investigating Jul 17, 2026, 08:24 AM UTC

    The team are investigating issues on BrightManager.

  2. resolved Jul 17, 2026, 08:39 AM UTC

    The root cause of the issue has been discovered and fixed. The team are continuing to monitor.

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Major July 14, 2026 BrightManager white label issues 15h 41m section-138673 (BrightManager), section-138673 (BrightManager)

Started Jul 14, 2026, 07:29 PM UTC· resolved Jul 15, 2026, 11:10 AM UTC

  1. investigating Jul 14, 2026, 07:29 PM UTC

    The BrightManager white label portal is currently down. The team are investigating.

  2. resolved Jul 15, 2026, 11:10 AM UTC

    We have restored service to the white label portal.

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Minor June 30, 2026 Intermittent MFA issues – section-138673 (BrightID), section-138673 (BrightID)

Started Jun 30, 2026, 04:53 PM UTC· resolved Jun 30, 2026, 04:53 PM UTC

  1. resolved Jun 30, 2026, 04:53 PM UTC

    Some users experienced issues with the MFA challenge where MFA codes were not being sent promptly. We've applied a change to resolve the issue and are continuing to monitor.

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Minor May 24, 2026 BrightID errors 6h 34m section-138673 (BrightID), section-138673 (BrightHub), section-138673 (BrightManager), section-138673 (BrightManager) and 1 more

Started May 24, 2026, 11:23 AM UTC· resolved May 24, 2026, 05:57 PM UTC

  1. investigating May 24, 2026, 11:23 AM UTC

    We are currently investigating issues with logging in to our applications.

  2. resolved May 24, 2026, 05:57 PM UTC

    The team have resolved an issue impacting purchasing credits for BrightManager.

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Minor April 21, 2026 Incident: Investigating 1d 6h section-138673 (BrightManager), section-138673 (BrightManager)

Started Apr 21, 2026, 09:12 AM UTC· resolved Apr 22, 2026, 04:08 PM UTC

  1. investigating Apr 21, 2026, 09:12 AM UTC

    The team are currently investigating an issue with BrightManager Client Portal.

  2. resolved Apr 22, 2026, 04:08 PM UTC

    The Client Portal is now available to all users.

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Minor April 1, 2026 BrightPay - Investigation Complete 6d 19h section-138673 (BrightPay)

Started Apr 01, 2026, 02:06 PM UTC· resolved Apr 08, 2026, 09:43 AM UTC

  1. investigating Apr 01, 2026, 02:06 PM UTC

    We are currently investigating an issue with BrightPay and have temporarily restricted some levels of access.

  2. resolved Apr 08, 2026, 09:43 AM UTC

    We have resolved the issues. The team will continue to monitor and improve the portal.

Read the full incident report →