Brandwatch Outage History
Brandwatch is up right nowPingoru has recorded 99 incidents for Brandwatch: 96 in the last 12 months and 39 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 127 of 720 (18%) |
| May 2026 | 7 | 17 of 744 (2%) |
| June 2026 | 11 | 358 of 720 (50%) |
| July 2026 | 3 | 23 of 744 (3%) |
| August 2026 | 13 | 301 of 744 (40%) |
| September 2026 | 16 | 452 of 720 (63%) |
| October 2026 | 9 | 337 of 593 (57%) |
Incidents, newest first
Major December 29, 2025 Consumer Research & Listen - Unable to create & edit Queries 1d 20h Consumer Research Application, Listen
Started Dec 29, 2025, 12:56 AM UTC· resolved Dec 30, 2025, 09:56 PM UTC
- investigating Dec 29, 2025, 12:56 AM UTC
We are currently experiencing an issue where new Queries and Quick Searches cannot be created or edited in our Consumer Research & Listen platforms. This issue has been escalated to our Engineering Team for further investigation. We sincerely apologise for any inconvenience or disruption this causes.
- identified Dec 29, 2025, 08:03 AM UTC
The issue has been identified. Our Engineering team are investigating causes of instability to the affected services.
- resolved Dec 30, 2025, 09:56 PM UTC
This incident has been resolved.
Minor December 15, 2025 Consumer Research - Dashboard Components Failing to Load 6h 1m Consumer Research Application
Started Dec 15, 2025, 03:33 PM UTC· resolved Dec 15, 2025, 09:34 PM UTC
- investigating Dec 15, 2025, 03:33 PM UTC
We are currently experiencing an issue where some dashboard components are failing to load. This may impact users’ ability to view or interact with dashboards as expected. Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
- monitoring Dec 15, 2025, 05:08 PM UTC
Our engineering team is seeing normal functionality return to dashboards and will monitor to ensure stability.
- resolved Dec 15, 2025, 09:34 PM UTC
This incident has been resolved.
Minor December 3, 2025 Consumer Research & Social Media Management - Degraded YouTube Data Ingestion 22h 2m Data Collection, Listen
Started Dec 03, 2025, 07:37 PM UTC· resolved Dec 04, 2025, 05:40 PM UTC
- investigating Dec 03, 2025, 07:37 PM UTC
We’re seeing reduced performance in our YouTube data ingestion pipeline. This means new YouTube posts, comments or metrics may appear with delays, or in some cases may not ingest fully. Our engineering teams are investigating the root cause and monitoring the pipeline closely. Work is already underway to stabilise performance and restore normal ingestion levels. We’ll provide further updates as we learn more.
- investigating Dec 03, 2025, 07:46 PM UTC
We are continuing to investigate this issue.
- identified Dec 04, 2025, 04:19 PM UTC
We have switched to our alternative source of Youtube data for ongoing collection. More work is needed to reprocess data for the gap between the two sources. We anticipate a resolution in the next (approximate) hour.
- resolved Dec 04, 2025, 05:40 PM UTC
This incident has been resolved.
Minor December 3, 2025 Consumer Research - Mention Processing 15h 7m Data Collection, Listen
Started Dec 03, 2025, 12:23 AM UTC· resolved Dec 03, 2025, 03:30 PM UTC
- identified Dec 03, 2025, 12:23 AM UTC
We are currently experiencing delays in mention metrics processing across the platform. This began following the recent outage and has resulted in a backlog that is still being worked through. Processing has resumed and we are seeing ongoing progress. Our engineering team is also assessing options to safely increase processing capacity while monitoring downstream systems. This affects mention metrics generated within the past 24 hours. Backfilled data remains accurate.
- identified Dec 03, 2025, 07:56 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 03, 2025, 03:30 PM UTC
This incident has been resolved.
Major November 30, 2025 Consumer Research - Delays in Mention Processing 3h 13m Data Collection
Started Nov 30, 2025, 04:04 AM UTC· resolved Nov 30, 2025, 07:17 AM UTC
- identified Nov 30, 2025, 04:04 AM UTC
We are currently experiencing delays in mention processing across the platform. This affects both real-time and historical data ingestion. Our engineering team has identified the cause and is actively working to restore normal processing speeds. New updates will be posted as progress continues. Next Update: We will provide another update within the next 60 minutes or as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience caused.
- identified Nov 30, 2025, 05:58 AM UTC
We are seeing gradual recovery in mention processing. Our engineering team remains actively engaged and is working to fully restore normal processing speeds as soon as possible. We will share further updates as progress continues. Thank you for your patience.
- identified Nov 30, 2025, 06:29 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 30, 2025, 07:17 AM UTC
The earlier delays affecting real-time and historical mention processing have now been fully resolved. All systems are operating normally, and processing speeds have returned to expected performance levels. Thank you for your patience while we worked to restore full service.
Notice November 28, 2025 Consumer Research Some clients may experience slow backfills 2d 19h Consumer Research Application, Listen
Started Nov 28, 2025, 03:14 PM UTC· resolved Dec 01, 2025, 10:44 AM UTC
- monitoring Nov 28, 2025, 03:14 PM UTC
Some clients may experience temporary slow backfills currently. Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.
- resolved Dec 01, 2025, 10:44 AM UTC
The issue affecting temporary slow backfills has now been fully resolved. Our Engineering teams identified the underlying cause and have implemented a fix. Backfill performance has returned to normal levels. Thank you for your patience, and we apologise for any inconvenience caused.
Minor November 18, 2025 Consumer Research - Social Panels 1d Consumer Research Application
Started Nov 18, 2025, 06:32 PM UTC· resolved Nov 19, 2025, 06:39 PM UTC
- identified Nov 18, 2025, 06:32 PM UTC
We are currently experiencing an issue affecting Social Panels, which may result in degraded performance or limited availability for some users. Our engineering team has identified the cause and is actively working on a resolution.
- resolved Nov 19, 2025, 06:39 PM UTC
This incident has been resolved.
Critical November 18, 2025 [Consumer Research & Listen] Users may be unable to access the platform 3h 1m Consumer Research Application, Influence Platform, Platform, Listen
Started Nov 18, 2025, 12:11 PM UTC· resolved Nov 18, 2025, 03:12 PM UTC
- monitoring Nov 18, 2025, 12:11 PM UTC
We have identified a Cloudflare issue that may impact users from accessing Consumer Research and Listen via signin.brandwatch.com, which produces a 500 Internal Server error if the user is not already logged into the platform. Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.
- monitoring Nov 18, 2025, 12:34 PM UTC
We have an update on the ongoing Cloudflare situation. Due to the wider Cloudflare disruption, all Brandwatch platforms are currently impacted. This includes Social Media Management, Consumer Research and Influence. Users may experience difficulty accessing the platform or face intermittent errors. Our teams are actively monitoring the situation and remain in close contact with Cloudflare while we work toward full restoration. We will continue to keep this page updated as new information becomes available.
- monitoring Nov 18, 2025, 12:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 03:12 PM UTC
This incident has been resolved.
Major November 13, 2025 Data Collection: Unable to reconnect Facebook & Instagram 8d 8h Data Collection, Listen
Started Nov 13, 2025, 01:55 AM UTC· resolved Nov 21, 2025, 10:45 AM UTC
- investigating Nov 13, 2025, 01:55 AM UTC
We are currently experiencing an issue affecting our Data Collection service. Users may be unable to reconnect Facebook and Instagram pages. Our Engineering Team is actively investigating the issue. Preliminary findings suggest the root cause may be related to Meta’s platform. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Nov 13, 2025, 10:26 AM UTC
Status Update: Owned Facebook and Instagram Data Collection We're currently unable to collect data from owned Facebook and all Instagram accounts due to a restriction on our business portfolio, which has impacted necessary permissions. This issue has been escalated to our Product Partnership team. Non-owned and public Facebook data continues to function normally. Once the restriction is lifted, we may need to complete a verification process to restore access. We’ll provide another update when we have more information. Thank you for your patience.
- identified Nov 17, 2025, 03:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 19, 2025, 10:17 AM UTC
We are currently monitoring a fix for the issue. Some users may experience delays in data updates, and a small number of accounts may require re-authentication. We’ll provide further updates as we confirm full resolution. Many thanks for your patience in the meantime.
- monitoring Nov 20, 2025, 02:19 PM UTC
Monitoring – Facebook & Instagram Data Restored We have successfully restored Facebook and Instagram data. No data loss has occurred for Facebook or Instagram accounts. Note: Instagram Hashtag tracking data is unavailable for the duration of the outage period due to Meta API limitations. Some social channels still require clients to reconnect them in order to resume data collection. All currently connected channels are operating normally, and data collection has fully caught up. We will continue to monitor system performance. Many thanks for your continued patience.
- resolved Nov 21, 2025, 10:45 AM UTC
This incident has been resolved.
Notice November 11, 2025 Signals - Trends not returning results 19h 45m Consumer Research Application
Started Nov 11, 2025, 02:09 PM UTC· resolved Nov 12, 2025, 09:54 AM UTC
- investigating Nov 11, 2025, 02:09 PM UTC
We are currently experiencing an issue with Signals that is impacting new trends. This means they won't return any results, and new and ongoing signals won't be detected. Also any backfill changes won't be reflected in trends or signals at this time. Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.
- monitoring Nov 11, 2025, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2025, 09:54 AM UTC
This incident has been resolved.
Minor November 6, 2025 Query Backfills delays 7h 26m Data Collection, Listen
Started Nov 06, 2025, 05:14 PM UTC· resolved Nov 07, 2025, 12:41 AM UTC
- investigating Nov 06, 2025, 05:14 PM UTC
We are currently investigating an issue affecting backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays. Our team is actively working on the issue. At this time, we do not have an estimated time for resolution. There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available. Thank you for your patience while we work to restore normal performance.
- monitoring Nov 06, 2025, 07:11 PM UTC
A fix has been implemented and the backfill delays are now decreasing. We're continuing to monitor the results. Our team currently advises users try to avoid creating new queries or editing queries that are waiting to be backfilled as that may cause further backfill delays.
- resolved Nov 07, 2025, 12:41 AM UTC
Our Engineering Team have confirmed the issue causing delays in Query backfills has now been fully resolved. Queries can now be created and edited as normal. We thank you for your continued patience and apologise for any inconvenience or disruption this issue has caused.
Critical October 30, 2025 Queries and Dashboard Delays 6h 2m Consumer Research Application, Data Collection, Listen
Started Oct 30, 2025, 06:41 PM UTC· resolved Oct 31, 2025, 12:43 AM UTC
- investigating Oct 30, 2025, 06:41 PM UTC
We are currently investigating an issue impacting BCR Queries and Dashboards within the Consumer Intelligence platform. Users may experience delays or failures when attempting to load dashboards or execute queries. Our engineering team is actively investigating the root cause. We’ll share another update as soon as more information becomes available. At this time, there are no temporary workarounds. We understand the importance of these features and appreciate your patience as we work to restore normal functionality.
- monitoring Oct 31, 2025, 12:29 AM UTC
Our Engineering Team have identified the issue causing delays in Query & Dashboard backfills and have implemented a fix to address the cause. Service has returned to normal, however Engineering will continue to monitor for any changes. Thank you for your continued patience and we apologise for any inconvenience this disruption has caused.
- resolved Oct 31, 2025, 12:43 AM UTC
The Query & Dashboard backfills delay issues have been resolved. Thank you for your patience and we apologise for any inconvenience this disruption caused.
Major October 28, 2025 Engage Feeds Not Loading 52m Publish, Engage
Started Oct 28, 2025, 01:14 PM UTC· resolved Oct 28, 2025, 02:07 PM UTC
- investigating Oct 28, 2025, 01:14 PM UTC
We’re currently investigating an issue affecting Social Media Management where Engage feeds and Publish channels are not loading or accessible. Our engineering team has been informed and is actively working to identify the cause.
- investigating Oct 28, 2025, 01:16 PM UTC
We are continuing to investigate this issue.
- resolved Oct 28, 2025, 02:07 PM UTC
The earlier issue impacting parts of Social Media Management has been fully resolved. Our teams identified the cause and took corrective actions to restore stability. System performance has returned to normal, and we are no longer seeing any related errors. We’ll continue to keep an eye on performance metrics to ensure everything remains stable, but no further impact is expected. Thank you for your patience while we worked to resolve this.
Major October 21, 2025 Access to Publish module currently limited 2h 6m Engage
Started Oct 21, 2025, 09:36 AM UTC· resolved Oct 21, 2025, 11:43 AM UTC
- investigating Oct 21, 2025, 09:36 AM UTC
A fix has been released. We will continue to monitor to verify all systems are operating normally. Thank you for your patience.
- investigating Oct 21, 2025, 10:52 AM UTC
A fix has been released. We will continue to monitor to verify all systems are operating normally. Thank you for your patience.
- investigating Oct 21, 2025, 10:54 AM UTC
A fix has been released. We will continue to monitor to verify all systems are operating normally. Thank you for your patience.
- investigating Oct 21, 2025, 11:39 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2025, 11:40 AM UTC
We are continuing to investigate this issue.
- resolved Oct 21, 2025, 11:43 AM UTC
This incident has been resolved.
Notice October 20, 2025 Brandwatch Platform currently impacted by an external outage 21h 58m Consumer Research Application, Influence Platform, Data Collection, Platform and 19 more
Started Oct 20, 2025, 10:22 AM UTC· resolved Oct 21, 2025, 08:21 AM UTC
- investigating Oct 20, 2025, 10:22 AM UTC
The Brandwatch Platform is currently being impacted by an external outage. As a result, you may experience: - Support Chat system disruptions - Data delays - Channel disconnections Our team is actively monitoring the situation and working to restore full functionality as soon as possible. We’ll continue to share updates here as they become available. Thank you for your patience.
- monitoring Oct 20, 2025, 12:51 PM UTC
We are currently monitoring the external outages and will provide further updates when performance improves.
- resolved Oct 21, 2025, 08:21 AM UTC
The issue has been fully resolved. All systems are operating normally. Thank you for your patience.
Notice October 16, 2025 Settings: Meta channels temporarily disconnected – Platform
Started Oct 16, 2025, 02:58 PM UTC· resolved Oct 16, 2025, 02:58 PM UTC
- resolved Oct 16, 2025, 02:58 PM UTC
Earlier today, some Meta channels were temporarily disconnected. Our teams promptly investigated and successfully reconnected the affected channels. The issue has now been fully resolved. We appreciate your understanding and patience while we addressed this matter. Should you require any further assistance, please contact our Support team.