Bitbucket Outage History

Started Oct 21, 2026, 05:22 PM UTC· resolved Oct 21, 2026, 06:01 PM UTC

1. investigating Oct 21, 2026, 05:22 PM UTC

   We are actively investigating reports of a service disruption affecting Bitbucket. We will share updates here as more information is available.

2. investigating Oct 21, 2026, 05:39 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are seeing some recovery, and will continue to share additional updates here as more information is available.

3. monitoring Oct 21, 2026, 05:51 PM UTC

   The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.

4. resolved Oct 21, 2026, 06:01 PM UTC

   On October 21, 2026, Bitbucket experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Started Oct 15, 2026, 10:07 AM UTC· resolved Oct 15, 2026, 12:08 PM UTC

1. investigating Oct 15, 2026, 10:07 AM UTC

   We are actively investigating an issue affecting Bitbucket Cloud. Impacted users may experience connection errors, timeouts, or an inability to access the Bitbucket web interface and Pipelines. Our teams are actively investigating the cause to mitigate the impact and restore service as quickly as possible. We will provide our next update within 30 minutes, or sooner if there is a material update.

2. investigating Oct 15, 2026, 10:49 AM UTC

   We continue to actively investigate the issue impacting Bitbucket Cloud. Affected users may still experience errors, timeouts, or difficulty accessing the web interface, and Pipelines. Our teams are working through several recovery paths to mitigate the impact and restore full platform availability as quickly as possible. We will provide our next update in 60 minutes, or sooner.

3. monitoring Oct 15, 2026, 11:49 AM UTC

   A fix has been implemented, and core services have recovered. The Bitbucket-pipelines is currently clearing backlogged builds and continuing to recover. We are monitoring performance closely before declaring full resolution. Next update in 60 minutes, or sooner.

4. resolved Oct 15, 2026, 12:08 PM UTC

   On October 15th, 2026, between 10:42 UTC to 11:14 UTC, some Bitbucket Cloud users may have experienced disruptions accessing the web interface and running Pipelines. The issue has now been resolved and the service is operating normally for all the customers.

Read the full incident report →

Started Oct 01, 2026, 02:55 AM UTC· resolved Oct 01, 2026, 07:51 AM UTC

1. investigating Oct 01, 2026, 02:55 AM UTC

   Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud. Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.

2. identified Oct 01, 2026, 03:47 AM UTC

   Our teams have identified the root cause of this incident and is now actively working on mitigating the issue. We will provide further updates within an hour or sooner if we have any significant progress to share.

3. identified Oct 01, 2026, 04:03 AM UTC

   Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.

4. identified Oct 01, 2026, 05:00 AM UTC

   Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share. Along with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.

5. identified Oct 01, 2026, 07:01 AM UTC

   Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share. There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.

6. resolved Oct 01, 2026, 07:51 AM UTC

   On 01st Oct 2026, between 01:00 UTC and 07:25 UTC, users may have seen missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected. We have now implemented a fix and and services have been restored to normal operation for affected customers. The impact to support tickets with missing SLA component and delayed notifications have also confirmed recovery. Note: For Bitbucket customers, if there was any scheduled pipelines that did not run during the incident window, you may wait for the next scheduled execution or trigger them manually.

7. postmortem Oct 09, 2026, 06:24 PM UTC

   ### Summary On October 1, 2026, between 01:00 and 07:25 UTC, degraded job processing and scheduling impacted Atlassian products including Bitbucket Cloud, Confluence, Forge apps, Jira, and Jira Service Management in all commercial cloud regions. This caused delayed or missed background tasks, such as email-to-ticket processing and scheduled pipelines; interactive product use was not affected. The event was triggered when an unexpected volume of scheduled tasks became due simultaneously, overwhelming our shared job scheduling platform. Automated monitoring detected the incident within three minutes. Recovery began around 03:45 UTC as engineering scaled capacity and the platform worked through the backlog, with full resolution reached in 6 hours and 25 minutes. ### IMPACT Most scheduled tasks stopped running at 01:00 UTC and resumed from about 03:45 UTC. Most delayed work had caught up by about 06:00 UTC, and the remaining delays had cleared by 07:25 UTC. Across affected products: - Recurring scheduled tasks skipped or delayed runs due during the incident; skipped runs were not automatically re-run, and tasks resumed at their next scheduled time. - Most one-time scheduled tasks ran late; a small number may not have run. - Automation rules, including scheduled rules, ran normally, except as noted below. Bitbucket Cloud Scheduled pipelines due between 01:00 and about 03:50 UTC did not run. If a scheduled pipeline did not run during the incident, you can wait for the next scheduled execution or trigger it manually. Other pipeline runs were not affected. Confluence Some calendar event reminders due between 01:00 and about 03:45 UTC were not sent. Forge apps Scheduled triggers stopped at 01:00 UTC and resumed from about 04:00 UTC; missed invocations were not replayed. Goals Start of the month email reminders to update goals could be delayed. Jira and Jira Service Management Incoming emails stayed in their mailboxes and were processed automatically after recovery. Scheduled notifications, such as filter subscriptions, were delayed. In some service projects, automation rules and notifications triggered by SLAs or time in status ran late. SLA timer data remained intact. Atlassian Support Until 07:25 UTC, issues with our support tools may have slowed some of our responses. Based on our investigation to date, we have not identified any loss of work items, pages, repositories, or incoming emails. ### ROOT CAUSE Our shared job scheduling platform operates at high scale under normal conditions. One of the platform consumers scheduled an abnormally high volume of tasks to be executed at the same time on October 1st at 01:00 UTC. This order-of-magnitude surge exceeded our architectural and scaling limits, creating a processing backlog across dependent services. Engineering manually increased capacity to handle the abnormal load, enabling the service to process the backlog and return to normal operations. ### REMEDIAL ACTIONS PLAN & NEXT STEPS We know that delayed and missed work affects your productivity. We are prioritizing these actions to help reduce the likelihood and impact of similar incidents: - **Enhance workload isolation:** Implement fair scheduling guardrails so volume surges from a single source do not starve or delay tasks across other products. - **Strengthen surge controls:** Add operational capabilities to quickly throttle or pause scheduled workloads from specific sources during unexpected traffic spikes. - **Improve system scaling and recovery:** Enhance platform capacity and optimize scaling processes to handle extreme demand spikes and recover more rapidly. We apologize to customers whose services were impacted during this incident. Thanks, Atlassian

Read the full incident report →

Started Sep 16, 2026, 09:32 AM UTC· resolved Sep 16, 2026, 10:15 AM UTC

1. monitoring Sep 16, 2026, 09:32 AM UTC

   We have identified and resolved the underlying issue causing delays and stuck builds in Bitbucket Pipelines. System recovery is in progress, and we are actively monitoring the pipeline queues to ensure builds are processing normally. Action Recommended: If you have pipelines or builds that remain queued or are stalled, we recommend rerunning them or triggering a new build. We will continue to monitor the service closely and provide a final update once stability is confirmed.

2. resolved Sep 16, 2026, 10:15 AM UTC

   The incident affecting Bitbucket Pipelines has been fully resolved and the pipeline backlog has cleared. Pipeline scheduling and build executions are now operating normally. Note: If you have any older builds that were queued or stalled during the incident window and did not automatically resume, please re-run or trigger a new build.

Read the full incident report →

Started Sep 11, 2026, 06:31 AM UTC· resolved Sep 11, 2026, 08:00 AM UTC

1. investigating Sep 11, 2026, 06:31 AM UTC

   Bitbucket Cloud is experiencing an intermittent reliability issue affecting some users. The issue is impacting pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may see pages fail to load, time out, or continue spinning without completing. We will provide further updates within an hour, or sooner if we have significant progress to share.

2. monitoring Sep 11, 2026, 07:27 AM UTC

   We have identified the root cause of this incident and taken corrective steps to address it, with some improvements observed. We continue to monitor the situation to ensure stability.

3. resolved Sep 11, 2026, 08:00 AM UTC

   On September 11 2026, between 5:30 UTC and 6:45 UTC, users experienced intermittent reliability issue that affected pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may have also seen pages fail to load and timed out. The issue is now resolved and services have been restored to normal operation for all the affected customers.

Read the full incident report →

Started Jul 31, 2026, 01:09 PM UTC· resolved Jul 31, 2026, 03:38 PM UTC

1. monitoring Jul 31, 2026, 01:09 PM UTC

   Some customers experienced intermittent errors when accessing Bitbucket Cloud, including failures loading the site and associated impacts to Pipelines. We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.

2. monitoring Jul 31, 2026, 02:28 PM UTC

   A fix has been implemented and services are operating normally for all affected customers. We are continuing to monitor to confirm stability. We will provide a further update within 60 minutes.

3. resolved Jul 31, 2026, 03:38 PM UTC

   On July 31, 2026, affected Bitbucket Cloud users for some customers may have experienced failures loading the site and impacts to associated pipelines. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Started Jun 11, 2026, 10:48 PM UTC· resolved Jun 12, 2026, 12:14 AM UTC

1. investigating Jun 11, 2026, 10:48 PM UTC

   We are actively investigating reports of performance degradation affecting Bitbucket OAuth login. We will share updates here as more information is available.

2. identified Jun 11, 2026, 11:21 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience OAuth login issues in Bitbucket. We will continue to share additional updates here as more information is available.

3. monitoring Jun 11, 2026, 11:58 PM UTC

   The performance degradation of Bitbucket has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

4. resolved Jun 12, 2026, 12:14 AM UTC

   On June 11, 2026, Bitbucket users may have experienced performance degradation affecting Bitbucket OAuth login. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Started May 14, 2026, 05:03 AM UTC· resolved May 14, 2026, 06:48 AM UTC

1. investigating May 14, 2026, 05:03 AM UTC

   We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

2. identified May 14, 2026, 05:11 AM UTC

   Further confirmations of impacted products have now been added to the incident. Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

3. identified May 14, 2026, 05:24 AM UTC

   It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available.

4. identified May 14, 2026, 05:34 AM UTC

   Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue.

5. monitoring May 14, 2026, 05:43 AM UTC

   Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

6. monitoring May 14, 2026, 06:40 AM UTC

   We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

7. monitoring May 14, 2026, 06:41 AM UTC

   We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

8. resolved May 14, 2026, 06:48 AM UTC

   All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

9. postmortem May 19, 2026, 07:07 PM UTC

   ### Summary On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes. ### **IMPACT** During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios. ### **ROOT CAUSE** The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future: * **Refine deployment orchestration safeguards** * Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation. * Streamline mitigation steps when a service becomes unavailable in a region. * **Reduce cross-region impact** * Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions. We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident. Thanks, Atlassian

Read the full incident report →

Started May 08, 2026, 01:31 AM UTC· resolved May 08, 2026, 07:45 PM UTC

1. investigating May 08, 2026, 01:31 AM UTC

   We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.

2. identified May 08, 2026, 02:15 AM UTC

   We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.

3. identified May 08, 2026, 03:00 AM UTC

   We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.

4. identified May 08, 2026, 03:00 AM UTC

   Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.

5. identified May 08, 2026, 04:10 AM UTC

   We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.

6. identified May 08, 2026, 04:10 AM UTC

   Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.

7. identified May 08, 2026, 04:10 AM UTC

   We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page.

8. monitoring May 08, 2026, 05:53 AM UTC

   The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared.

9. monitoring May 08, 2026, 08:03 AM UTC

   We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour.

10. monitoring May 08, 2026, 11:12 AM UTC

    Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team. We apologise for the disruption and thank you for your patience.

11. resolved May 08, 2026, 07:45 PM UTC

    On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers.

12. postmortem May 20, 2026, 06:56 AM UTC

    All dates and times below are in UTC unless stated otherwise. ### Summary On May 8, 2026 between 00:22 and 06:08, one of our hosting providers suffered a significant incident in a specific availability zone in prod-east which led to Atlassian customers experiencing degraded performance and delays of background operations and automation execution. The incident started on May 8, 2026 at 00:22 and was detected within 4 minutes by automated monitoring systems. Our teams worked to restore core access by 06:08. Final cleanup of backlogged processes and minor issues progressed in stages from there was completed iteratively by 19:15. ### **IMPACT** The primary infrastructure affected in this incident was the event processing pipeline in the prod-east region, which distributes events between Atlassian services and underpins background operations such as automation execution, search indexing, notifications, permission synchronisation. * Between 00:22 and 06:08, an infrastructure incident in our hosting provider triggered an ingestion failure in our event processing pipeline. * At 02:50, event ingestion was failed over to an unaffected availability zone, progressively restoring live event flows. * At 06:08, reliability for new ingestion in prod-east recovered to 100%. The remaining work was to drain the accumulated cross-region backlog of messages, which completed by 17:00. * By 18:48, Automation had processed their backlog of events that were created while processing **Automation** Between 00:22 and 02:50, customers with automation rules triggered by events originating from the prod-east region experienced a significant reduction in rule executions. During this window, event-triggered automation rules were not firing because the events that trigger them were not being delivered. Rule authoring, saving, and rules triggered manually, by schedules, or by webhooks were not affected. At 02:50, the event processing infrastructure failed over to an unaffected availability zone, restoring delivery of live events to Automation and allowing new event-triggered rules to begin executing normally. However, events generated during the impact window still needed to be replayed before delayed automations could be processed. Beginning at 08:28, upstream services replayed their queued events in a coordinated sequence, and all replayed events were processed by 18:48. During the replay window, customers may have experienced automation rules executing later than expected, a small number of rules reaching daily processing limits due to compressed replay, and time-sensitive rules not completing as expected if internal timeout thresholds were exceeded. **Jira and Jira Service Management** Between 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced disruption to Jira and Jira Service Management event-driven features like automation, along with a short period of elevated errors during infrastructure failover. Core Jira experiences, including issue view, boards, and project navigation, remained available throughout the incident. Jira event delivery was affected by the primary impact, preventing downstream services from receiving issue lifecycle events. This affected automation rules triggered by Jira events, AI agent orchestration in Jira, notifications for issue updates and transitions, search indexing for newly created or modified issues, and event-driven integrations between Jira and other Atlassian products. At 02:50, the event processing infrastructure failed over to an unaffected availability zone, restoring delivery of new events. All events generated during the impact window were retained in a recovery queue and required replaying. This began at 08:28 and completed at 12:00. During the replay window, customers may have experienced automation rules executing later than expected, delayed notifications arriving hours after the triggering action, temporary gaps in search results for content created or modified during the impact window, and AI agent workflows not completing as expected where internal timeout thresholds were exceeded. **Confluence** Between 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced disruptions to event-driven services in Confluence. This resulted in delays to search indexing, notifications, automation rule execution, and permission synchronisation. The underlying event processing infrastructure failed over to an unaffected availability zone, after which live Confluence operations resumed normally. However, events generated during the impact window were queued for replay, and some background services remained delayed until that replay and related validation work completed. Between 10:14 and 17:00, a bulk replay of all the queued tenant replay tasks was completed to restore data consistency. During and immediately after the replay window, customers may have experienced search results not reflecting content created or modified during the outage, delayed or missing notifications for page and comment activity, automation rules firing later than expected, and brief delays in permission synchronisation for tenants relying on incremental identity sync. **Bitbucket and Pipelines** Between 00:22 and 06:08, customers using Bitbucket and Pipelines experienced failures and degraded functionality across event-driven workflows. Core Git operations, including push, pull, and clone, were not affected and continued to operate normally throughout the incident. Automatic pipeline triggers initiated by push or pull request events were unavailable during the impact window. Merge queues, custom merge checks, Forge-based triggers, workspace permission changes, and some workspace provisioning flows were also affected. Customers using merge queues were unable to merge pull requests, and some pipeline steps failed because queued work contributed to elevated concurrency limits. At approximately 03:57, Pipelines was reconfigured to consume events through an alternative path, restoring automatic pipeline triggering. Merge queues, custom merge checks, Forge triggers, and other affected workflows were progressively restored as the underlying event processing infrastructure recovered. All Bitbucket and Pipelines services were confirmed fully operational by 06:08. After recovery, queued events were reviewed and replayed where safe to restore data consistency for billing, audit logging, and other background processes. **Identity Services** Between 00:22 and 02:50, customers with tenants hosted in the prod-east region experienced delays in the propagation of identity and group membership changes to downstream Atlassian products. Core identity operations, including authentication, login, and direct group management actions, were not affected and continued to function normally throughout the incident. The impact was limited to asynchronous, event-driven operations that depend on the event processing pipeline. This included delays in delivering group membership and user profile changes to products such as Jira and Confluence, which affected downstream permission synchronisation and crowd sync flows. A small number of SCIM-based identity synchronisation and site provisioning workflows also experienced temporary delays. After the event processing infrastructure recovered, backed-up identity and group directory events were replayed where required, restoring downstream consistency for affected products. No identity data was lost. Group membership changes, user profile updates, and provisioning-related events that occurred during the impact window were retained and processed after recovery. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know outages impact your productivity. While our monitoring and recovery processes helped us respond quickly, this incident highlighted opportunities to further strengthen resilience for event-driven services. We are prioritizing improvements that will: * **Enhance failover coverage** so critical event processing can recover more smoothly during infrastructure disruptions. * **Strengthen recovery handling** so replayed events can be processed more quickly. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support.

Read the full incident report →

Started Apr 16, 2026, 08:23 PM UTC· resolved Apr 16, 2026, 08:44 PM UTC

1. monitoring Apr 16, 2026, 08:23 PM UTC

   We are investigating cases of degraded performance for Atlassian Bitbucket Pipelines customers. We mitigated an issue preventing new pipelines from starting, and have scaled up services are processing a backlog. Customers should see recovery shortly.

2. monitoring Apr 16, 2026, 08:44 PM UTC

   We are investigating cases of degraded performance for Atlassian Bitbucket Pipelines customers. We mitigated an issue preventing new pipelines from starting, and have scaled up services are processing a backlog. Customers should see recovery shortly.

3. resolved Apr 16, 2026, 08:44 PM UTC

   On April 16 at 8:00PM UTC Bitbucket Pipelines users may have experienced performance degradation running new pipelines. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Started Apr 13, 2026, 07:29 AM UTC· resolved Apr 13, 2026, 10:17 AM UTC

1. monitoring Apr 13, 2026, 07:29 AM UTC

   Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact. Our team is investigating with urgency, and we will provide an update within 1 hour.

2. monitoring Apr 13, 2026, 08:33 AM UTC

   Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

3. resolved Apr 13, 2026, 10:17 AM UTC

   On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

4. postmortem Apr 21, 2026, 02:32 AM UTC

   ### Summary On April 13, 2026, between 05:49 and 06:29 UTC, customers experienced failures when attempting to log in, sign up, reset passwords, and complete multi-factor authentication flows across Atlassian cloud products. Approximately 90% of authentication requests failed during the peak impact window, affecting users in the US East and EU regions. The incident was mitigated within 40 minutes through manual intervention, and full service was restored by 06:29 UTC. ### **IMPACT** * **Duration**: ~40 minutes \(05:49–06:29 UTC, April 13, 2026\) * **Affected regions**: US East and EU \(authentication infrastructure serves EU traffic from US East, with traffic primarily from EU at this time of day\). * **Affected products**: All Atlassian cloud products requiring authentication, including Jira, Confluence, Jira Service Management, and Trello. * **Customer experience**: Users attempting to log in, sign up, reset passwords, or complete MFA flows received errors. Users already logged in with active sessions were unaffected. ### **ROOT CAUSE** This incident had several contributing factors that combined to produce a failure that the system could not recover from without manual intervention. **The primary cause** was a recently enabled change that caused our authentication infrastructure to retry requests to a downstream identity service when those requests were slow to respond. This retry behaviour was rolled out to 100% of traffic earlier the same day. Under normal conditions this would be benign, but it meant that any slowness in the downstream service was amplified. Since multiple upstream services were also independently retrying their own failed requests, the amplification compounded further into a retry storm. **The trigger** was a burst of legitimate user traffic. A pattern of many parallel link preview requests for a single user caused a concentrated load spike on a downstream identity service, pushing its response times above the retry threshold. On its own, this kind of spike had occurred many times before and always recovered. With the retry amplification now in effect, the spike instead created a runaway feedback loop: slow responses caused retries, retries increased load, increased load caused slower responses, preventing recovery. The incident was mitigated by manually scaling up the downstream identity service to provide sufficient capacity to absorb the amplified load. Once scaled, the service recovered immediately, bringing authentication error rates to zero within one minute. **REMEDIAL ACTIONS PLAN & NEXT STEPS** We are taking the following actions designed to prevent recurrence and improve our resilience: 1. **Immediate**: The retry-on-timeout change has been disabled. 2. **Load shedding and self-healing**: We are adding load shedding capabilities to our authentication services so that they can automatically shed excess load and self-recover during traffic spikes, without requiring action before automatic scaling starts. 3. **Reducing request fan-out**: We are reviewing patterns where a single user action can generate many parallel downstream requests, and will introduce methods where possible to reduce the amplification potential. We apologize to customers whose services were interrupted by this incident and we are taking immediate steps to improve the platform’s reliability. Thanks, Atlassian Customer Support

Read the full incident report →

Started Mar 12, 2026, 08:48 AM UTC· resolved Mar 12, 2026, 12:33 PM UTC

1. investigating Mar 12, 2026, 08:48 AM UTC

   We are actively investigating a service disruption impacting Bitbucket for some customers. We'll share updates here as more information is available.

2. investigating Mar 12, 2026, 09:40 AM UTC

   We are actively investigating reports of a service disruption affecting Bitbucket Cloud. We'll share updates here within the next hour or as more information is available.

3. investigating Mar 12, 2026, 10:52 AM UTC

   Our engineers are actively working to resolve the Bitbucket Cloud disruption. No new updates at this moment. We will share more details within the next hour or as soon as we more information is available.

4. investigating Mar 12, 2026, 12:05 PM UTC

   Our engineers continue to work actively to identify the root cause. Meanwhile, the affected service is now stable and the error rate has decreased. We will share more details within the next hour, or sooner if more information becomes available.

5. resolved Mar 12, 2026, 12:33 PM UTC

   We have successfully mitigated the incident, and the affected service is now fully operational. Our teams have verified that normal functionality has been restored and the service is performing as expected.

Read the full incident report →

Started Jan 28, 2026, 04:49 PM UTC· resolved Jan 28, 2026, 08:00 PM UTC

1. monitoring Jan 28, 2026, 04:49 PM UTC

   We received reports of a partial service disruption affecting Bitbucket in eu-west-1 for some customers. We have identified the cause of the issue and our teams have applied mitigations and we are seeing signs of recovery. We'll continue to monitor closely to confirm stability.

2. resolved Jan 28, 2026, 08:00 PM UTC

   On January 28, 2026, affected Bitbucket Cloud users in eu-west-1 may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Started Jan 07, 2026, 04:23 PM UTC· resolved Jan 07, 2026, 06:53 PM UTC

1. investigating Jan 07, 2026, 04:23 PM UTC

   We are actively investigating reports of a partial service disruption affecting Bitbucket Cloud for some customers. We'll share updates here within the next hour or as more information is available.

2. investigating Jan 07, 2026, 04:38 PM UTC

   We are actively investigating reports of a service disruption affecting Bitbucket Cloud. We'll share updates here within the next hour or as more information is available.

3. monitoring Jan 07, 2026, 05:49 PM UTC

   The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability.

4. resolved Jan 07, 2026, 06:53 PM UTC

   On Wednesday, January 7, 2026, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.

5. postmortem Jan 30, 2026, 04:02 PM UTC

   ### Summary On Jan 7, 2026, between 15:28 UTC and 17:04 UTC, Atlassian customers using Bitbucket Cloud could not load the dashboard landing page. Users also faced degraded performance and intermittent failures navigating other parts of the application or using public REST APIs. The event was caused by an unexpected load on a public API, causing long-running queries on a database which resulted in failed web and api requests. The incident was detected within three minutes by automated monitoring systems and mitigated by introducing stricter limits on the API for certain traffic, while taking manual actions on the impacted database, restoring Bitbucket to a healthy state. ### **IMPACT** Occurring on Bitbucket Cloud on Jan 7, 2026, between 15:28 UTC and 17:04 UTC, the incident caused degraded performance and intermittent failures to a subset of customers interacting with the Bitbucket web application and public APIs. Git operations over SSH and HTTPS were not impacted. ### **ROOT CAUSE** The event was caused by an unexpected load on a public API. The request volume during this period resulted in high resource utilization our central database’s read replicas, impacting website and our API performance and reliability. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know outages reduce your productivity. Although we have several testing and prevention processes, this issue went undetected because a specific request pattern on a public API was not tested against the traffic volume seen during the incident. We prioritized the following actions to prevent repeating this type of incident: * Improve rate limiting and caching capabilities at multiple points in our networking and application layers. * Apply stricter rate limits for specific public APIs to protect infrastructure health and shared application resources. * Optimize performance of specific queries and codepaths on these APIs to handle high request loads. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support

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Started Jan 07, 2026, 06:05 AM UTC· resolved Jan 07, 2026, 06:40 AM UTC

1. identified Jan 07, 2026, 06:05 AM UTC

   Users of Bitbucket Cloud currently face difficulties when trying to invite new users to their workspaces. This issue is resulting in a '400 Client Error: Bad Request' message, which stems from a recent change in the invitation flow. The team is actively working on a resolution and is deploying a hotfix. We will provide an update within the next hour.

2. resolved Jan 07, 2026, 06:40 AM UTC

   We have successfully mitigated the incident and the affected service is now fully operational. Our teams have verified that normal functionality has been restored. Thank you for your patience and understanding while we worked to resolve this issue.

Read the full incident report →

Started Dec 27, 2025, 04:42 AM UTC· resolved Dec 27, 2025, 05:20 AM UTC

1. monitoring Dec 27, 2025, 04:42 AM UTC

   We have taken steps to mitigate the issue and are seeing recovery in the affected services. Our teams will continue to closely monitor the situation and are actively working to confirm that all services are fully restored. We will provide further updates as we make additional progress.

2. resolved Dec 27, 2025, 05:20 AM UTC

   We have successfully mitigated the incident and all affected services are now fully operational. Our teams have verified that normal functionality has been restored across all areas. Thank you for your patience and understanding while we worked to resolve this issue.

3. postmortem Jan 30, 2026, 04:08 AM UTC

   ### Summary On **December 27, 2025**, between **02:48 UTC and 05:20 UTC**, some Atlassian cloud customers experienced failures in sending and receiving emails and mobile notifications. Core Jira and Confluence functionality remained available. The issue was triggered when **TLS certificates used by Atlassian’s monitoring infrastructure expired**, causing parts of our metrics pipeline to stop accepting traffic. Services responsible for email and mobile notifications had a critical path dependency on monitoring path leading to service disruptions. All impacted services were fully restored by **05:20 UTC**, around **2.5 hours** after customer impact began. ### IMPACT During the impact window, customers experienced: * **Outbound product email failures** \(notifications and other product emails did not send\). * **Identity and account flow failures** where emails were required \(e.g. sign‑ups, password resets, one‑time‑password / step‑up challenges\). * **Jira and Confluence mobile push notifications** * **Customer site activations and some admin policy changes** failing and requiring later reprocessing. ### ROOT CAUSE The incident was caused by: 1. **Expired TLS certificates** on domains used by our monitoring and metrics infrastructure caused by **misconfigured DNS authorization record** which prevented automatic renewal. 2. **Tight coupling of services to metrics publishing**, which caused them to fail when monitoring endpoints became unavailable, instead of degrading gracefully. ### REMEDIAL ACTIONS PLAN & NEXT STEPS We recognize that outages like this have a direct impact on customers’ ability to receive important notifications, complete account tasks, and operate their sites. We are prioritizing the following actions to improve our existing testing, monitoring and certificate management processes: * **Hardening monitoring and certificate infrastructure** * We are refining DNS and certificate configuration across our monitoring domains and strengthening proactive checks to detect and address failed renewals and certificate issues well before expiry. * We are also improving alerting on our monitoring and metrics pipeline. * **Decoupling monitoring from critical customer flows** We are updating services such as outbound email, identity, mobile push, provisioning, and admin policy changes so they no longer depend on metrics publishing to operate. If monitoring becomes unavailable, these services will continue to run and degrade gracefully by dropping or buffering metrics instead of failing customer operations. We apologize to customers impacted during this incident. We are implementing the improvements above to help ensure that similar issues are avoided. Thanks, Atlassian Customer Support

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Started Nov 11, 2025, 04:59 PM UTC· resolved Nov 11, 2025, 09:10 PM UTC

1. investigating Nov 11, 2025, 04:59 PM UTC

   We are actively investigating reports of performance degradation affecting Bitbucket Cloud and git services. We'll share updates here as more information is available.

2. investigating Nov 11, 2025, 05:55 PM UTC

   We are continuing to investigate a service disruption affecting Bitbucket Cloud. We'll share updates in 60 minutes, or sooner as things progress.

3. investigating Nov 11, 2025, 07:01 PM UTC

   Our teams are continuing to address a service disruption affecting Bitbucket Cloud. We are now seeing signs of recovery, however, affected users may experience intermittent performance degradation. We'll share additional updates here in 60 minutes, or sooner as as more information is available.

4. monitoring Nov 11, 2025, 07:35 PM UTC

   The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability.

5. resolved Nov 11, 2025, 09:10 PM UTC

   On November 11th, 2025, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers. We are committed to transparency and will publish our public post mortem on our Statuspage once this investigation is complete. We expect to publish this within the next 30 days.

6. postmortem Dec 05, 2025, 05:36 PM UTC

   ## Summary On November 11, 2025, between 16:25 and 19:13 UTC, Atlassian customers were unable to access Bitbucket Cloud services. Customers experienced a period of 1 hour and 16 minutes where performance was degraded and a period of 1 hour and 32 minutes where the Bitbucket Cloud website, APIs, and Git hosting were unavailable. The event was triggered by a code change that unintentionally impacted how we evaluate feature flags, impacting all customers. The incident was detected within 5 minutes by automated monitoring systems and mitigated by scaling multiple services and deploying a fix which put Atlassian systems into a known good state. The total time to full resolution was about 2 hours and 48 minutes. ### **IMPACT** The overall impact was between November 11, 2025, 16:25 UTC and November 11, 2025, 19:13 UTC on Bitbucket Cloud. Between 16:25 UTC and 16:50 UTC, users were seeing degraded experiences with both Git services and pull request experiences within the Bitbucket Cloud site. Starting at 16:50 UTC, users were unable to access Bitbucket Cloud and associated services entirely. ### **ROOT CAUSE** During a routine deployment, a code change had a negative impact on a component used for feature flag evaluation. To mitigate this issue the Bitbucket engineering team manually scaled up Git services. This inadvertently resulted in hitting a regional limit with our hosting provider, causing new Git service instances to fail. This ultimately led to degradation of multiple dependent services and an increased number of failed requests via Bitbucket Cloud’s website and public APIs. ### **ACTIONS TAKEN** Our team immediately began investigating the issue and testing various mitigations, including scaling the impacted services, in an effort to reduce the effects of the change. However, these efforts were unsuccessful due to an unexpected scaling limit imposed by our underlying hosting platform. Attempts to roll back the code change were also unsuccessful, as the platform’s scaling limit prevented new infrastructure from being provisioned during the rollback process. In particular, any attempts to provision new infrastructure caused a high volume of calls to occur in a short period, leading to failures, retries, and a feedback loop that worsened the situation. To address this, the team scaled down certain services to reduce load on the platform, which allowed for the successful deployment of a fix and restoration of service. Once the fix was in place, healthy services were scaled back up to meet customer demand. ### **REMEDIATION AND NEXT STEPS** We recognize the significant impact outages have on our customers’ productivity. Despite our robust testing and preventative measures, this particular issue related to feature flag evaluation was not detected in other environments and only became apparent under high load conditions that had not previously occurred. The incident has provided valuable information about our hosting platform’s scaling limits, and we are actively applying these learnings to enhance our resilience and response times. To help prevent similar incidents in the future, we have taken the following actions: * Enhanced the resiliency of the affected feature gate component to to prevent future changes from resulting in widespread service impact. * Updated application logic to prevent services from hitting these platform scaling limits. * Implemented additional safeguards to detect and handle platform-imposed limits proactively during deployment and rollback scenarios. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support

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Started Oct 20, 2025, 07:56 AM UTC· resolved Oct 21, 2025, 05:24 AM UTC

1. investigating Oct 20, 2025, 07:56 AM UTC

   We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same. We shall keep you informed of the progress every hour.

2. investigating Oct 20, 2025, 08:24 AM UTC

   Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same. We shall keep you informed of the progress every hour.

3. investigating Oct 20, 2025, 09:23 AM UTC

   We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner.

4. investigating Oct 20, 2025, 09:25 AM UTC

   We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner.

5. identified Oct 20, 2025, 09:58 AM UTC

   We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

6. identified Oct 20, 2025, 11:07 AM UTC

   We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

7. identified Oct 20, 2025, 12:06 PM UTC

   Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

8. identified Oct 20, 2025, 01:07 PM UTC

   Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

9. identified Oct 20, 2025, 01:56 PM UTC

   Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

10. identified Oct 20, 2025, 01:58 PM UTC

    Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

11. identified Oct 20, 2025, 02:02 PM UTC

    We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner.

12. identified Oct 20, 2025, 03:20 PM UTC

    Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

13. identified Oct 20, 2025, 03:21 PM UTC

    Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

14. identified Oct 20, 2025, 04:35 PM UTC

    Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue.

15. identified Oct 20, 2025, 04:36 PM UTC

    Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue.

16. identified Oct 20, 2025, 05:27 PM UTC

    Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

17. identified Oct 20, 2025, 05:43 PM UTC

    We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

18. monitoring Oct 20, 2025, 06:38 PM UTC

    There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available. We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.

19. monitoring Oct 20, 2025, 09:26 PM UTC

    Monitoring - We've started seeing continued product experience improvement. While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours.

20. monitoring Oct 20, 2025, 10:58 PM UTC

    Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support.

21. monitoring Oct 21, 2025, 12:03 AM UTC

    Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored. The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in one hour.

22. monitoring Oct 21, 2025, 01:07 AM UTC

    We continue to see recovery progressing across all impacted products as backlogged items continue to be processed. The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in two hours.

23. monitoring Oct 21, 2025, 03:24 AM UTC

    The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues. With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues. We will provide further update on our recovery status within two hours.

24. resolved Oct 21, 2025, 05:24 AM UTC

    Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed.

25. postmortem Oct 24, 2025, 05:44 PM UTC

    ### Postmortem publish date: Nov 19th, 2025 ### Summary All dates and times below are in UTC unless stated otherwise. Customers utilizing Atlassian products experienced elevated error rates and degraded performance between Oct 20, 2025 06:48 and Oct 21, 2025 04:05. The service disruptions were triggered due to an [AWS DynamoDB outage](https://aws.amazon.com/message/101925/#:~:text=1%3A50%20PM.-,DynamoDB,-Between%2011%3A48) and further affected by subsequent failures in [AWS EC2](https://aws.amazon.com/message/101925/#:~:text=service%20disruption%20event.-,Amazon%20EC2,-Between%2011%3A48) and [AWS Network Load Balancer](https://aws.amazon.com/message/101925/#:~:text=service%20disruption%20event.-,Amazon%20EC2,-Between%2011%3A48) within the us-east-1 region. The incident started at Oct 20, 2025 06:48 and was detected within six minutes by our automated monitoring systems. Our teams worked to restore all core services by Oct 21, 2025 04:05. Final cleanup of backlogged processes and minor issues was completed on Oct 22, 2025. We recognize the critical role our products play in your daily operations, and we offer our sincere apologies for any impact this incident had on your teams. We are taking immediate steps to enhance the reliability and performance of our services, so that you continue to receive the standard of service you have come to trust. ### IMPACT Before examining product-level impacts, it's helpful to understand Atlassian's service topology and internal dependencies. Products such as Jira and Confluence are deployed across multiple AWS regions. The data for each tenant is stored and processed exclusively within its designated host region. This design is intentional and represents the desired operational state, as it limits the impact of any regional outage strictly to tenants in-region, in this case us-east-1. While in-scope application data is pinned to the region selected by the customer, there are times when systems need to call other internal services that may be based in a different region. If a problem occurs in the main region where these services operate, systems are designed to automatically fail over to a backup region, usually within three minutes. However, if unexpected issues arise during this failover, it can take longer to restore services. In rare cases, this could affect customers in more than one region. It’s important to note that all in-scope application data for supported products is pinned according to a customer’s chosen region. **Jira** Between Oct 20, 2025 06:48 and Oct 20, 2025 20:00, customers with tenants hosted in the us-east-1 region experienced increased error rates when accessing core entities such as Issues, Boards, and Backlogs. This disruption was caused by AWS's inability to allocate AWS EC2 instances and elevated errors in AWS Network Load Balancer \(NLB\). During this window, users may also have observed intermittent timeouts, slow page loads, and failures when performing operations like creating or updating issues, loading board views, and executing workflow transitions. Between Oct 20, 2025 08:36 and Oct 20, 2025 09:23, customers across all regions experienced elevated failure rates when attempting to load Jira pages. This disruption was caused by the regional frontend service entering an unhealthy state during this specific time interval. Normally, the frontend service connects to the primary AWS DynamoDB instance located in the us-east-1 to retrieve the most recent configuration data necessary for proper operation. Additionally, the service is designed with a fallback mechanism that references static configuration data in the event that the primary database becomes inaccessible. Unfortunately, a latent bug existed in the local fallback path. When the frontend service nodes restarted, they were unable to load critical operational configuration data from primary or fallback sources, leading to the observed failures experienced by customers. Between Oct 20, 2025 06:48 and Oct 21, 2025 06:30, customers experienced significant delays and missing Jira in-app notifications across all regions. The notification ingestion service, which is hosted exclusively in us-east-1, exhibited an increased failure rate when processing notification messages due to AWS EC2 and NLB issues. This issue resulted in notifications being delayed - and in some cases, not delivered at all - to users worldwide. **Jira Service Management \(JSM\)** JSM was impacted similarly to Jira above, with the same timeframes and for the same reasons. Between Oct 20, 2025 08:36 and Oct 20, 2025 09:23, customers across all regions experienced significantly elevated failure rates when attempting to load JSM pages. This affected all JSM experiences including the Help Centre, Portal, Queues, Work Items, Operations, and Alerts. **Confluence** Between Oct 20, 2025 06:48 and Oct 21, 2025 02:45, customers using Confluence in the us-east-1 region experienced elevated failure rates when performing common operations such as editing pages or adding comments. The primary cause of this service degradation was the system's inability to auto-scale due to AWS EC2 issues to manage peak traffic load effectively. Though the AWS outage ended at Oct 20, 21:09, a subset of customers continued to experience failures as some Confluence web server nodes across multiple clusters remained in an unhealthy state. This was ultimately mitigated by recycling the affected nodes. To protect our systems while AWS recovered, we made a deliberate decision to enable node termination protection. This action successfully preserved our server capacity but, as a trade-off, it extended the time required for a full recovery once AWS services were restored. **Automation** Between Oct 20, 2025 06:55 and Oct 20, 2025 23:59, automation customers whose rules are processed in us-east-1 experienced delays of up to 23 hours in rule execution. During this window, some events triggering rule executions were processed out of order because they arrived later during backlog processing. This caused potential inconsistencies in workflow executions, as rules were run in the order events were received, not when the action causing the event occurred. Additionally, some rule actions failed because they depend on first-party and third-party systems, which were also affected by the AWS outage. Customers can see most of these failures in their audit logs; however, a few updates were not logged due to the nature of the outage. By Oct 21, 2025 5:30, the backlog of rule runs in us-east-1 was cleared. Although most of these delayed rules were successfully handled, there were some additional replays of events to ensure completeness. Our investigation confirmed that a few events may never have triggered their associated rules due to the outage. Between Oct 20, 2025 06:55 and Oct 20, 2025 11:20, all non-us-east-1 regional automation services experienced delays of up to 4 hours in rule execution. This was caused by an upstream service that was unable to deliver events as expected. The delivery service encountered a failure due to a cross-region dependency call to a service hosted in the us-east-1 region. Because of this dependency issue, the delivery service was unable to successfully deliver events throughout this time frame, resulting in customer-defined rules not being executed in a timely manner. **Bitbucket and Pipelines** Between Oct 20, 2025 06:48 and Oct 20, 2025 09:33, Bitbucket experienced intermittent unavailability across core services. During this period, users faced increased error rates and latency when signing in, navigating repositories, and performing essential actions such as creating, updating, or approving pull requests. The primary cause was an AWS DynamoDB outage that impacted downstream services. Between Oct 20, 2025 06:48 and Oct 20, 2025 22:46, numerous Bitbucket Pipeline steps failed to start, stalled mid-execution, or experienced significant queueing delays. Impact varied, with partial recoveries followed by degradation as downstream components re-synchronized. The primary cause was an AWS DynamoDB outage, compounded by instability in AWS EC2 instance availability and AWS Network Load Balancers. Furthermore, Bitbucket Pipelines continued to experience a low but persistent rate of step timeouts and scheduling errors due to AWS bare-metal capacity shortages in select availability zones. Atlassian coordinated with AWS to provision additional bare-metal hosts and addressed a significant backlog of pending pods, successfully restoring services by 01:30 on Oct 21, 2025. **Trello** Between Oct 20, 2025 06:48 and Oct 20, 2025 15:25, users of Trello experienced widespread service degradation and intermittent failures due to upstream AWS issues affecting multiple components, including AWS DynamoDB and subsequent AWS EC2 capacity constraints. During this period, customers reported elevated error rates when loading boards, opening cards, adding comments or attachments. **Login** Between Oct 20, 2025 06:48 and Oct 20, 2025 09:30, a small subset of users experienced failures when attempting to initiate new login sessions using SAML tokens. This resulted in an inability for those users to access Atlassian products during that time period. However, users who already had valid active sessions were not affected by this issue and continued to have uninterrupted access. The issue impacted all regions globally because regional identity services relied on a write replica located in the us-east-1 region to synchronize profile data. When the primary region became unavailable, the failover to a secondary database in another region failed, which delayed recovery. This failover defect has since been addressed. **Statuspage** Between Oct 20, 2025 06:48 and Oct 20, 2025 09:30, Statuspage customers who were not already logged in to the management portal were unable to log in to create or update incident statuses. This impact was restricted only to users who were not already logged in at the time. The root cause was the same as described in the Login section above, and it was resolved by the same remediation steps. ### REMEDIAL ACTION PLAN & NEXT STEPS We have completed the following critical actions designed to help prevent cross-region impact from similar issues: * Resolved the code defect in the fallback option to ensure that Jira Frontend Services in other regions remain unaffected during a region-wide outage. * Fixed the issue that prevented timely failover of the identity service which impacted new login sessions. * Resolved the code defect so that delivery services in unaffected regions remain operational during region-wide outages. Additionally, we are prioritizing the following improvement actions: * Implement mitigation strategies to strengthen resilience against region-wide outages in the notification ingestion service. Although disruptions to our cloud services are sometimes unavoidable during outages of the underlying cloud provider, we continuously evaluate and improve test coverage to strengthen resilience of our cloud services against these issues. We recognize the critical importance of our products to your daily operations and overall productivity, and we extend our sincere apologies for any disruptions this incident may have caused your teams. If you were impacted and require additional details for internal post-incident reviews, please reach out to your Atlassian support representative with affected timeframes and tenant identifiers so we can correlate logs and provide guidance. Thanks, Atlassian Customer Support

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Started Sep 16, 2025, 04:00 AM UTC· resolved Sep 16, 2025, 04:30 AM UTC

1. investigating Sep 16, 2025, 04:00 AM UTC

   We are investigating cases of degraded performance for Atlassian Bitbucket Cloud Pipelines customers. We will provide more details within the next hour. We have mitigated the impact on self-hosted runners but cloud users are continuing to see delays on pipelines starting.

2. identified Sep 16, 2025, 04:13 AM UTC

   We continue to work on resolving the delayed Pipelines for Atlassian Bitbucket. We have identified the root cause and expect recovery shortly.

3. monitoring Sep 16, 2025, 04:19 AM UTC

   We have identified the root cause of the Pipelines delays and have mitigated the problem. We are now monitoring closely.

4. resolved Sep 16, 2025, 04:30 AM UTC

   Between 03:30 UTC to 03:50 UTC, we experienced delyas in running pipelines for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

Read the full incident report →

Started Aug 26, 2025, 03:06 PM UTC· resolved Aug 27, 2025, 03:25 PM UTC

1. investigating Aug 26, 2025, 03:06 PM UTC

   We are currently investigating this issue.

2. investigating Aug 26, 2025, 03:07 PM UTC

   Core daily job run id : scheduled__2025-08-24T04:00:00+00:00 has been running for over 30 hrs and all the downstream jobs have failed core daily Aug 25th run has not started yet.

3. resolved Aug 27, 2025, 03:25 PM UTC

   issue resloved pipeline is completed.

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Started Aug 20, 2025, 07:30 AM UTC· resolved Aug 20, 2025, 03:16 PM UTC

1. investigating Aug 20, 2025, 11:28 AM UTC

   - Bitbucket Cloud is investigating an incident affecting Git clone reliability. - The team is investigating the root cause and will update as soon as possible.

2. monitoring Aug 20, 2025, 01:24 PM UTC

   A root cause has been identified and a mitigation has been implemented; we're monitoring the situation.

3. resolved Aug 20, 2025, 03:16 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 19, 2025, 02:27 PM UTC· resolved Aug 19, 2025, 03:22 PM UTC

1. investigating Aug 19, 2025, 02:27 PM UTC

   We are currently investigating the issue further.

2. monitoring Aug 19, 2025, 02:41 PM UTC

   Website functionality has recovered and we are monitoring to ensure no further regressions

3. resolved Aug 19, 2025, 03:22 PM UTC

   Bitbucket Cloud is fully recovered.

Read the full incident report →

Started Aug 05, 2025, 01:55 PM UTC· resolved Aug 05, 2025, 02:35 PM UTC

1. resolved Aug 05, 2025, 03:03 PM UTC

   Today, between 13:55 and 14:35 UTC, we experienced a degradation on Bitbucket cloud, which impacted access to the website. This issue has been resolved, and services are now operating normally for all affected customers. We will monitor it closely to ensure stability

Read the full incident report →

Started Aug 01, 2025, 08:16 AM UTC· resolved Aug 01, 2025, 09:22 AM UTC

1. investigating Aug 01, 2025, 08:16 AM UTC

   We are investigating reports of intermittent errors for some Atlassian Bitbucket Cloud customers. We will provide more details once we identify the root cause.

2. resolved Aug 01, 2025, 09:22 AM UTC

   Between 08:00UTC to 09:00UTC, we experienced degraded performance with push and clone operations for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

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Started Jul 03, 2025, 01:23 AM UTC· resolved Jul 03, 2025, 02:12 AM UTC

1. investigating Jul 03, 2025, 01:23 AM UTC

   We are aware of some customers currently experiencing issues relating to build pipelines in Bitbucket. Our team is investigating with urgency and will provide an update as soon as possible.

2. monitoring Jul 03, 2025, 02:00 AM UTC

   The cause of Bitbucket pipeline issues has been connected to an infrastructure provider. We have received an update from their team that services should now be returning to normal. We are monitoring recovery at this time and will update further when we believe services are fully restored.

3. resolved Jul 03, 2025, 02:12 AM UTC

   We have received an update that services with our infrastructure provider are fully restored. This issue is now resolved.

Read the full incident report →