Bandwidth experienced a minor incident on October 19, 2026 affecting MMS Messaging (MM4), lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 11:12 PM UTC
Bandwidth teams are investigating a deliverability incident for MMS messages to Verizon destinations.
- monitoring Oct 20, 2026, 04:39 AM UTC
Teams are observing export network vehicle performance. We will monitor for stability
- resolved Oct 20, 2026, 04:52 AM UTC
This incident has been resolved.
- postmortem Oct 20, 2026, 12:58 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between 22:21 UTC on October 19th and 02:02 UTC on October 20th, MMS messages sent to Verizon were delivered with delays. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.